Business ProfileforSpark Innovators

On Sunday 12/17/23, I was browsing the spark innovators website and looking at the hang hero took as a potential Christmas gift. There was no clear indicator of when it would ship (if it would arrive before Christmas) so I went through the checkout process to see if I would be given more shipping information. I was not, so I closed out of PayPal and did not click submit, buy, check out - none of it. I closed the window and moved on. Imagine my surprise when seeing an email from PayPal and spark innovators that I had approved the purchase. I immediately emailed customer service (within one hour) to request cancellation because it was a clear error and I had not purchased or approved. They responded the following morning that they could not cancel and it had already been shipped to me. What? I asked for a shipping label to refund and their service rep stated that they did not do refunds that way and that I would incur any postage fees for returning to sender and then they would process a return. This is ridiculous. How do I have proof that they will ever refund me? At this point it is not even about the $31 it is about the ethics of this company and the potential that their website is finishing orders automatically that were not approved by the buyer, and then making it that persons problem. I would like a paid shipping label to return the Items and a timeline for a refund or I would like a complete refund. Their practices are unacceptable.