BBB Business Review

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This business is not BBB accredited.

PerfumeLive.com

Fax: (877) 360-6560 View Additional Phone Numbers 1432 Harmon Cove Tower, Secaucus, NJ 07094 View Additional Email Addresses http://www.perfumelive.com


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Description

Retailer of Genuine Prestige Brands Perfumes, Colognes, Skin Care & Cosmetics. Genuine Guaranteed.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PerfumeLive.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PerfumeLive.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 27, 2010 Business started: 10/30/2009 in NJ Business started locally: 10/30/2009 Business incorporated 04/24/2009 in NJ
Type of Entity

Corporation

Business Management
Mr. Anil Khanchandani, President
Contact Information
Principal: Mr. Anil Khanchandani, President
Business Category

Cosmetics & Perfumes - Retail

Hours of Operation
M: 9:30 AM - 5:00 PM
T: 9:30 AM - 5:00 PM
W: 9:30 AM - 5:00 PM
Th: 9:30 AM - 5:00 PM
F: 9:30 AM - 5:00 PM
S: 9:30 AM - 5:00 PM
Su: 9:30 AM - 5:00 PM
H: Closed
Online Site Open 24/7
Method(s) of Payment
Visa, MasterCard, American Express, Discover, JCB, PayPal, PayPal Credit, Apple Pay.
Refund and Exchange Policy

Company offers exclusive 14 day exchange/refund policy to customers, for unopened/ not used merchandise.

All merchandise with manufacturer’s defects like defected spray or leaks or Wrong shipment from the business can be exchange at no cost to customer.

If you are not completely satisfied with your purchase, you may return it for exchange or refund (excludes shipping and handling charges) within 14 days, subject to a Return Authorization (RA) from Perfume Live (see exception below).

Returns are subject to a restocking fee, depending on the condition of goods and packaging material. For RA number email us at info@perfumelive.com with your contact information, reason and best time to reach you and we will contact you. Please note that RA # does not guarantee final disposition and all returns are subject to inspection.

Please Note: All exchanged/ returned merchandise MUST BE in original company carton, including all packaging materials. Please do not dent, damage or tear cellophane or box, nor apply any tape on product. Business reserves the right to refuse any such return.

All returns must be packed in proper shipping box with cushion ex bubble wrap or packing peanuts, with valid RA# clearly written on the outside of the shipping carton, Using prepaid traceable shipment. Any products damaged in shipment to us or lost packages are customer’s responsibility. Business recommends using UPS Ground Service “Insured.” A copy of your original invoice must be included in your return package.

To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Once received, they will issue credit your account on form of original payment. It may take up to 10 business days for credit to reflect in your account.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.