This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Retailer of Genuine Prestige Brands Perfumes, Colognes, Skin Care & Cosmetics. Genuine Guaranteed.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PerfumeLive.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Anil Khanchandani, President
Cosmetics & Perfumes - Retail
Hours of Operation
|M||:||9:30 AM - 5:00 PM|
|T||:||9:30 AM - 5:00 PM|
|W||:||9:30 AM - 5:00 PM|
|Th||:||9:30 AM - 5:00 PM|
|F||:||9:30 AM - 5:00 PM|
|S||:||9:30 AM - 5:00 PM|
|Su||:||9:30 AM - 5:00 PM|
|Online Site Open 24/7|
Method(s) of PaymentVisa, MasterCard, American Express, Discover, JCB, PayPal, PayPal Credit, Apple Pay.
Refund and Exchange Policy
Company offers exclusive 14 day exchange/refund policy to customers, for unopened/ not used merchandise.
All merchandise with manufacturer’s defects like defected spray or leaks or Wrong shipment from the business can be exchange at no cost to customer.
If you are not completely satisfied with your purchase, you may return it for exchange or refund (excludes shipping and handling charges) within 14 days, subject to a Return Authorization (RA) from Perfume Live (see exception below).
Returns are subject to a restocking fee, depending on the condition of goods and packaging material. For RA number email us at firstname.lastname@example.org with your contact information, reason and best time to reach you and we will contact you. Please note that RA # does not guarantee final disposition and all returns are subject to inspection.
Please Note: All exchanged/ returned merchandise MUST BE in original company carton, including all packaging materials. Please do not dent, damage or tear cellophane or box, nor apply any tape on product. Business reserves the right to refuse any such return.
All returns must be packed in proper shipping box with cushion ex bubble wrap or packing peanuts, with valid RA# clearly written on the outside of the shipping carton, Using prepaid traceable shipment. Any products damaged in shipment to us or lost packages are customer’s responsibility. Business recommends using UPS Ground Service “Insured.” A copy of your original invoice must be included in your return package.
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Once received, they will issue credit your account on form of original payment. It may take up to 10 business days for credit to reflect in your account.