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BBB Business Review

BBB Accredited Business since

Beauty Bridge

Phone: (973) 447-2441 Fax: (866) 496-9224 639 Passaic Ave, Nutley, NJ 07110

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Description

Beauty Bridge offers Spa, Cosmeceuticals and Pharmaceutical product lines including mineral cosmetics, makeup, bath and body, hair and nail care and fragrances.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beauty Bridge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Beauty Bridge include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 10

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Beauty Bridge
See Trends in Complaints on Beauty Bridge

Additional Information

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BBB file opened: February 03, 2006 Business started: 10/01/2002 Business started locally: 10/01/2002
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kate Erkavun, Managing Director
Contact Information
Principal: Ms. Kate Erkavun, Managing Director
Business Category

Cosmetics & Perfumes - Retail

Refund and Exchange Policy
Returns: The purchaser must acquire a Returned Merchandise Authorization (RMA) number at 1-866-830-6161 prior returning any items. For the case that the business shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify Beauty Bridge immediately via email or call toll-free 1-866-830-6161. Customers must then send the damaged product(s) back. Once Beauty Bridge receives the damaged product(s), they will immediately re-ship the replacement(s) at no additional shipping charge. Beauty Bridge gladly accept returns for products upon receiving items within 45 days of the PURCHASE date. To ensure a timely refund, please return the item immediately. Beauty Bridge regrets that they DO NOT refund original shipping costs with the return (minimum $3.95). Once a customer accepts the package, (s)he has the period of 45 days upon PURCHASE date to return it to the business in its original state; the seal should not be tampered with in any way. The returned package must include all parts, pieces and printed materials to be eligible for a full refund. After this grace period, Beauty Bridge can no longer accept the product. In instances that a customer used the product or if any problems occur and the customer believes that the product(s) caused it, Beauty Bridge has the same 45-day grace period (upon PURCHASE date) to return the items. The contents of the bottle should be 3/4 Full. The same holds true for creams and lotions. Beauty Bridge DOES NOT credit back items that are almost empty. Beauty Bridge will not accept any returns in which the reason for the return is something beyond their control such as mishandling and/or misuse of product(s), tampering, etc. A re-stocking fee (15% of the actual cost of the product) is to be deducted from the purchaser's account if the product returned is used, tampered, opened or missing any parts, pieces and printed materials that originally come with the products. A copy of the invoice should be sent together with the item that the customer is returning. Customers should indicate in the lower portion of the invoice with a brief explanation of why they are returning the product. When returning an item use a trackable and/or insured shipping method as Beauty Bridge can not be responsible for lost return shipments. It takes up to 30 business days to process the return and credit your account. Beauty Bridge will notify customers via e-mail once the return has been processed. Please note that financial institutions will likely take approximately up to 7 business days to reflect this transaction. Due to individual manufacturer guidelines, Beauty Bridge is unable to accept returns on specific products (e.g. All Designer Fragrances, Joey New York, Remergent, SkinCeuticals, Bare Escentuals, Jane Iredale and md formulations) as indicated on relevant product pages of their website. These particular manufacturers are excluded from Beauty Bridge's return policy. If you have any questions about your return, please email returns@beautybridge.com. Exchange: Please note that Beauty Bridge does not offer exchanges for returned products at this time.
Service Area
Worldwide
Alternate Business Names
Polimarket, LLC
Additional Information

Beauty Bridge is a retailer of skin care, mineral cosmetics, bath and body, fragrances, hair and nail care products.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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