This business is not BBB accredited.
Phone: (973) 447-2441 View Additional Phone Numbers 639 Passaic Ave, Nutley, NJ 07110
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Beauty Bridge offers Spa, Cosmeceuticals and Pharmaceutical product lines including skincare, makeup, bath and body, hair and nail care, fragrances and men's grooming products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beauty Bridge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kate Erkavun, Managing Director
Cosmetic Sales by Internet Cosmetics - Wholesale & Manufacturers Hair Products and Equipment Hair Curlers Hair Dryers Cosmetics & Perfumes - Retail Artist - Makeup Skin Care Theatrical Make-Up Cosmetic Sales Cosmetic Sales by Mail
Products & Services
Beauty Bridge sells the following brand(s): AHAVA, Anthony Logistics, BABOR, Belli Skincare, Cellex-C, Colorescience, Dermablend, Dermalogica, eShave, Exuviance, GoSMILE, Hylexin, Kinerase, Le Couvent des Minimes, Murad, NeoStrata, Priori Skincare, Strivectin, Youngblood
Method(s) of PaymentAll major credit cards
Refund and Exchange PolicyPolicy
After the grace
period 30 days of receipt date of your package, business can no longer accept
the returns.Customer must obtain an RMA# within the 30 days of receipt of their
order either by calling 973-447-2441 or filling out the form on this page.
Return shipment without RMA will not qualify for a credit.Returned products are
subject to inspection by Beauty Bridge staff. All parts, pieces, printed
materials, promotional items, e.g. gift with purchase and any original product
packaging must be returned. Returned products may not be altered, over 50%
used, or damaged. Multiple RMA requests for the same products are subject to
review by Beauty Bridge. Business reserves the right to deny multiple refunds
on products purchased and returned more than once.Returns that do not meet the
return policy criteria will not qualify for a refund and may be returned at the
customer’s expense or destroyed upon request. Refund eligibility is determined
once your return is received and inspected. Business reserves the right to
refuse a refund on any return shipment. They are not responsible for return
packages that may be lost or damaged in transit. They recommend that you choose
a method of shipping with tracking and insurance.Please make sure that you
qualify before returning your items. If you have any questions or concerns or
are unclear as to whether or not you may qualify for a refund, contact Beauty
Bridge Customer Service by email or at 973-447-2441.Customers pay for return
shipment charges.Returns will be processed and approved credits issued within
five business days of receipt.For the case that they shipped an incorrect
product(s) or the product(s) is damaged in shipping. Please notify business
immediately via email or call 973-447-2441. They will immediately re-ship the
replacement(s) at no additional shipping charge to you along with return label
(if applicable). Once you receive the new item(s), please use the return label
to return the incorrect product(s) or damaged item(s) back to them to avoid the
charge for the replacement(s).Refused/Return to Sender Delivery Shipments due
to wrong/incomplete address that are returned to Beauty Bridge will be assessed
up to $20 non-delivery fees plus original shipping Beauty Bridge paid to
carrier to ship that order.Note: Due to individual manufacturer guidelines,
business is unable to accept used/tampered returns on specific products (e.g.
Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All
manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis,
Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New
York, Peter Thomas Roth and SkinMedica.Exchange:Please note that business does
not offer exchanges. If you would like you can place in a new order for the
item you want.
Alternate Business NamesPolimarket, LLC
Beauty Bridge is a retailer of skin care, mineral cosmetics, bath and body, fragrances, hair and nail care products.
THIS LOCATION IS NOT BBB ACCREDITED
639 Passaic Ave
Nutley, NJ 07110 (973) 447-2441 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (973) 447-9777 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a product via amazon.com marketplace. They shipped the wrong product to me - advertised incorrectly on the amazon.com website. I alerted them to the issue and they sent me shipping return labels. Shipped product back. They only refunded a portion of what I paid. I paid $40 and they refunded only 15. Turns out I ordered two products from them and they are choosing to refund the lower cost item that I DIDN'T return. Very nice. They now have their product back but only refunded a portion of my costs. Very dishonest.
Desired Settlement: I want my money back. They have their product back.
******************* is not our order#.
Read Complaint Details
Complaint: I placed an order with company on 2/13/2014 for three fragrance products. I received a package on 2/20/2014 and found one of the items missing. I immediate called the customer service line on the invoice. I spoke with a rep named ****** who promised the issue would be researched and someone would get back to me. After not getting a response, on 2/25 I emailed the company using the contact email on their website for customer care explaining what had transpired. I received no response to that email. I emailed again on 3/1/2014, after verifying I used the correct contact email address. I didn't get a response to that email. On 3/3/2014 I used the live chat service they offer on their website to try to resolve the issue. I explained what had happened and asked what I needed to do to get this issue resolved. I was told I would be contacted about the issue within 24 to 48 hours, and a ticket was created. I received an email of the chat transcription. After over 48 hours I still hadn't hard back as I was promised. On 3/5/2014 I sent another email, forwarding a copy of the transcription showing I could expect a response within 48 hours. I requested some kind of a response, and indicated my dissatisfaction with the customer service. I let them know that if I didn't get a response within 24 hours I would file a complaint with the BBB. The item that is missing is call ***** ********** EDT spray. I was billed $32 for the product. I did not get the product, and I want refunded. It could be because the other two items I ordered were similar and perhaps one item got counted twice, or the freebie was counted as an item I order, or the person packing the box got nice Valentine's gift for someone. I don't know, but I know I didn't get it and after 5 attempts to resolve the issue without any response and resolution is beyond patient on my part. I don't know what else to do with these ppl ignoring me and making promises they don't keep.
Desired Settlement: I'd mostly just like a refund at this point. I'd also like this company to acknowledge what happened. I've never had such a horrible experience with customer service. I contacted them 5 times, and the two times I spoke to someone they blew me off telling me someone would get back to me. No one addressed my problem. This is a horrible company and if the people packing the products are anything like the customer service people, I can see where there would be a problem.
Business Response: A refund has been issued to the customer today. She should see it in a couple of days on her card, depending on her bank.