BBB Business Review

BBB Accredited Business since

Beauty Bridge

Phone: (973) 447-2441 View Additional Phone Numbers 639 Passaic Ave, Nutley, NJ 07110

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Beauty Bridge offers Spa, Cosmeceuticals and Pharmaceutical product lines including skincare, makeup, bath and body, hair and nail care, fragrances and men's grooming products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beauty Bridge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Beauty Bridge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Beauty Bridge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 2006 Business started: 10/01/2002 Business started locally: 10/01/2002
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kate Erkavun, Managing Director
Contact Information
Principal: Ms. Kate Erkavun, Managing Director
Business Category

Cosmetic Sales by Internet Cosmetics - Wholesale & Manufacturers Hair Products and Equipment Hair Curlers Hair Dryers Cosmetics & Perfumes - Retail Artist - Makeup Skin Care Theatrical Make-Up Cosmetic Sales Cosmetic Sales by Mail

Products & Services

Beauty Bridge sells the following brand(s): AHAVA, Anthony Logistics, BABOR, Belli Skincare, Cellex-C, Colorescience, Dermablend, Dermalogica, eShave, Exuviance, GoSMILE, Hylexin, Kinerase, Le Couvent des Minimes, Murad, NeoStrata, Priori Skincare, Strivectin, Youngblood

Method(s) of Payment
All major credit cards
Refund and Exchange Policy

After the grace
period 30 days of receipt date of your package, business can no longer accept
the returns.Customer must obtain an RMA# within the 30 days of receipt of their
order either by calling 973-447-2441 or filling out the form on this page.
Return shipment without RMA will not qualify for a credit.Returned products are
subject to inspection by Beauty Bridge staff. All parts, pieces, printed
materials, promotional items, e.g. gift with purchase and any original product
packaging must be returned. Returned products may not be altered, over 50%
used, or damaged. Multiple RMA requests for the same products are subject to
review by Beauty Bridge. Business reserves the right to deny multiple refunds
on products purchased and returned more than once.Returns that do not meet the
return policy criteria will not qualify for a refund and may be returned at the
customer’s expense or destroyed upon request. Refund eligibility is determined
once your return is received and inspected. Business reserves the right to
refuse a refund on any return shipment. They are not responsible for return
packages that may be lost or damaged in transit. They recommend that you choose
a method of shipping with tracking and insurance.Please make sure that you
qualify before returning your items. If you have any questions or concerns or
are unclear as to whether or not you may qualify for a refund, contact Beauty
Bridge Customer Service by email or at 973-447-2441.Customers pay for return
shipment charges.Returns will be processed and approved credits issued within
five business days of receipt.For the case that they shipped an incorrect
product(s) or the product(s) is damaged in shipping. Please notify business
immediately via email or call 973-447-2441. They will immediately re-ship the
replacement(s) at no additional shipping charge to you along with return label
(if applicable). Once you receive the new item(s), please use the return label
to return the incorrect product(s) or damaged item(s) back to them to avoid the
charge for the replacement(s).Refused/Return to Sender Delivery Shipments due
to wrong/incomplete address that are returned to Beauty Bridge will be assessed
up to $20 non-delivery fees plus original shipping Beauty Bridge paid to
carrier to ship that order.Note: Due to individual manufacturer guidelines,
business is unable to accept used/tampered returns on specific products (e.g.
Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All
Haircare Products). 

These particular
manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis,
Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New
York, Peter Thomas Roth and SkinMedica.Exchange:Please note that business does
not offer exchanges. If you would like you can place in a new order for the
item you want.
Service Area
Alternate Business Names
Polimarket, LLC
Additional Information

Beauty Bridge is a retailer of skin care, mineral cosmetics, bath and body, fragrances, hair and nail care products.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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