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BBB Accredited Business since

Cenlar FSB

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Phone: (609) 883-3900 View Additional Phone Numbers 425 Phillips Blvd., Ewing, NJ 08618 http://www.cenlar.com

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This business offers wholesale bank specializing in sub servicing of mortgages, 3rd party provider of loan servicing. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cenlar FSB meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cenlar FSB include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 209 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

209 complaints closed with BBB in last 3 years | 121 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 95
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 106
Total Closed Complaints 209

Customer Reviews Summary Read customer reviews

1 Customer Review on Cenlar FSB
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 13, 1997 Business started: 02/01/1963 in NJ Business incorporated 02/01/1963 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Department of Banking & Insurance
20 West State Street, CN-040, Trenton NJ 08625
Phone Number: 609-292-7272

Type of Entity


Business Management
Mr. Gregory S. Tornquist, President Ms. Michelle Cumberbatch, Service Excellence Manager Customer Interaction
Contact Information
Customer Contact: Ms. Michelle Cumberbatch, Service Excellence Manager Customer Interaction
Principal: Mr. Gregory S. Tornquist, President
Business Category

Consumer Finance & Loan Companies Banks Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Alternate Business Names
Central Loan Administration & Reporting

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.