BBB Accredited Business since
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This company provides retail stores and e-commerce of semi-formal and formal dresses including wedding.
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A BBB Accredited Business since
BBB has determined that Group USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Group USA, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gregory Gatton, Director of Marketing
Clothing - Retail
Method(s) of PaymentAll major credit cards.
Refund and Exchange PolicyReturn and Exchange Policy for Online Purchases:
Business requests that you carefully select your online purchases. All sales are final on their bridal and evening dresses. No refunds or returns are accepted. They will allow an exchange within 14 days of delivery for size as a one-time courtesy if stock is available. Merchandise must have the original price and vendor tags, and must be in new condition to be eligible for an exchange. Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.
Cancellation Policy: Business understands that you may change your mind about the item selected. They will gladly cancel any order as long as it has not been processed and shipped. If your selection has been processed and shipped, the order will follow their Return and Exchange policy for online purchases stated above.
Business prides themselves on keeping sufficient stock, however, sell outs do occur. If you ordered an item that is out of stock or delayed, they will notify you via e-mail. If you have any questions or concerns regarding your online purchase, contact a customer service representative at 1-877-867-7600 between 9:00 a.m. and 6:00 p.m. EST, Monday through Friday.
Return and Exchange Policy for In-Store Purchases
All dresses and bridal merchandise are final sale. They will accept returns/exchanges on all other merchandise within 30 days of purchase that meet the following conditions:
All merchandise must be in original condition.
All manufacturers size, style, and label tags, as well as price ticket, must be attached.
Merchandise that is stained, marked, altered, or has odors will not be accepted.
Original sales receipt must be presented.
After 30 days, ALL SALES ARE FINAL.
Refunds will be issued in the method of original payment.