BBB Business Review

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This business is not BBB accredited.

Horizon Products, LLC

Phone: (877) 435-9415  


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Horizon Products, LLC include:

  • 115 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Horizon Products, LLC include:

  • Length of time business has been operating
  • Response to 115 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

115 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 12
Delivery Issues 45
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 115

Additional Complaint Information

Consumers/businesses have reached out to BBB with reports of receiving unordered products and in some cases products not even used by the companies. There have been reports of phone conversations with employees not authorized to approve purchases resulting in shipments of products being sent to companies. Companies have reported receiving calls offering free products but instead they were sent large quantities of unordered products and were then threatened with collections for non-payment. Businesses have reported that attempts to return unordered products have been met with resistance, including 25% restocking fees and high shipping charges. On 11/1/13 BBB contacted Horizon Products to address a possible pattern of complaints.
Horizon Products advised BBB of the following.

“Horizon Products would under no circumstances ship an order unless it goes through our verification department. Firstly, a buyer speaks to the sales representative and if an order is agreed upon, the buyer is then secondly transferred to a verifier within the verification department. The verifier goes over the complete order, by summarizing the exact order placed, such as quantity, unit price, etc.; asking the buyer to reiterate the send to address; and the buyer is likewise asked if a purchase order number (po#) is needed to be paid (or if the invoice would be paid for by marking it verbal to the buyer’s attention if no po# is stated). Likewise, the verifier conveys to the buyer upon verification that shipping and handling charges will be added to the invoice amount. The buyer must agree to all stated terms and dispense the pertinent information requested by the verifier, or the order is not processed!
From time-to-time we do have a buyer that either denies placing an order and/or makes a false statement to the Better Business Bureau. When this is done, we welcome the complainant to contact Horizon Products for clarification; likewise, we also welcome the BBB to contact us about any possible matter that may need clarification. Horizon Products relies upon fact rather than heresay, so verification archives are available to desiring parties.
Items may be returned within 30 days with a RA# only and are subject to a 25% restocking fee + shipping to customer. Once paid a RA# is issued and customer may send back product.”

Although Horizon Products responded to BBB’s inquiry, BBB does not find the response sufficient to address an underlying cause of the complaints. The business has outlined their procedures but has not identified any changes to be made to their process.




Customer Reviews Summary Read customer reviews

1 Customer Review on Horizon Products, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2012 Business started: 09/01/2012 in NJ Business incorporated 09/01/2012 in NJ
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. Tabitha Schweiderick
Business Category

Cleaning Supplies

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.