BBB Accredited Business sinceFind a Location
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A BBB Accredited Business since
BBB has determined that Verizon Wireless meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company agrees to settle disputes arising out of or relating to the customer agreement through mediation and/or arbitration with the BBB, the American Arbitration Association or, if your local small claims court offers arbitration, by that process. For more detailed information please refer to your customer agreement.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Verizon Wireless include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 31554 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||30545|
|Total Closed Complaints||31554|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Business ManagementMr. Daniel Mead, CEO Ms. Sally Munn
Cellular Telephone Service & Supplies Telephone Equipment & Systems Service & Repair