BBB Business Review

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The company offers telecommunication services in the following areas - prepaid wireless, prepaid calling cards, long distance from home, point of sale service and carrier services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Locus Telecommunications, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Locus Telecommunications, Inc. include:

  • 163 complaint(s) filed against business

Factors that raised the rating for Locus Telecommunications, Inc. include:

  • Length of time business has been operating
  • Response to 163 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

163 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 27
Delivery Issues 14
Guarantee/Warranty Issues 2
Problems with Product/Service 100
Total Closed Complaints 163

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Locus Telecommunications, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2003 Business started: 01/01/1989 in DE Business started locally: 01/01/1994 Business incorporated 01/01/1997 in DE
Type of Entity


Business Management
Mr. John Chough Sr., CFO Ms. Rosanna De La Cruz, Senior Manager of Cust Sv Mr. Jonathan Perl Esq., Counsel | Risk Management
Contact Information
Principal: Mr. John Chough Sr., CFO
Customer Contact: Mr. Jonathan Perl Esq., Counsel | Risk Management
Business Category

Cellular Telephone Service & Supplies

Products & Services

Locus Telecommunications, Inc. sells the following brand(s): Callplus, EZ011, EZILD, H2O Bolt, H2O Broadband, H2O Wireless, H2O Wireless GSM, LOPEDS, SMART011

Method(s) of Payment
Varies by product/service.
Refund and Exchange Policy
Varies by product/service.  Please refer to product/service corresponding official website or product/service corresponding Terms & Conditions.
Alternate Business Names
CallPlus EZ011 EZILD GEO Telecom H20 Wireless H2O Wireless GSM LOPEDS

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.