BBB Business Review

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This business is not BBB accredited.

Joanne's Chem-Dry of NJ

Additional Locations

Phone: (732) 244-8080 Fax: (732) 569-3512 View Additional Phone Numbers 1555 Route 37 W, Toms River, NJ 08755

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This company offers carpet, furniture and oriental rug cleaning services.  It also offers tile & grout cleaning and wood floor cleaning.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Joanne's Chem-Dry of NJ include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Joanne's Chem-Dry of NJ
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 1991 Business started: 12/27/1991 in NJ Business incorporated 12/27/1991 in NJ
Type of Entity


Business Management
Ms. Joanne Lacatel, President Mr. John Lacatel, General Manager
Contact Information
Principal: Ms. Joanne Lacatel, President
Customer Contact: Mr. John Lacatel, General Manager
Business Category

Carpet & Rug Cleaners Water Damage Restoration Furniture Cleaning Leather Cleaning Tile & Grout Cleaning Upholstery and Rug Cleaning Antique Oriental Rugs Carpet and Upholstery Cleaning Services (NAICS: 561740)

Products & Services

Joanne's Chem-Dry of NJ sells the following brand(s): Chem-Dry

Joanne's Chem-Dry of NJ offers the following product(s): Chem-Dry Professional Spot Remover

Method(s) of Payment
Checks, Visa, Mastercard, Discover & Debit.
Alternate Business Names
Joanne's Chem-Dry of New Jersey

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.