BBB Business Review
BBB Accredited Business since
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This business offers hair dryers, straight/flat irons, curling irons, shampoos and conditioners.
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A BBB Accredited Business since
BBB has determined that Folica, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Folica, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 19 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||19|
Additional Complaint Information
On July 17, 2008, Folica notified BBB that in the past six months, the business has made the following changes: - Enhancing the leadership team: hired 4 senior leaders for Operations, Finance, Technology, and Website development as well as senior managers for merchandising, the call center and fulfillment operations. - Infrastructure: the business moved to a new facility that is 3 times the size of the old building. Significant investments have been made in software and hardware infrastructure as well as a new fulfillment center.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Beauty Supplies & Equipment
Alternate Business NamesFolica.com
This company offers hair care, beauty supplies and skin care services.