Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

BenefitWallet has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BenefitWallet

      100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

    • BenefitWallet

      150 Clove Rd Ste 5 Little Falls, NJ 07424-2139

    • BenefitWallet

      500 Ross St Ste 154-0510 Pittsburgh, PA 15262-0001

    • BenefitWallet

      200 Plaza Dr Fl 4 Secaucus, NJ 07094-3607

    Business ProfileforBenefitWallet

    Health Savings Administrators
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 62 Customer Reviews

    Customer Complaints

    151 complaints closed in last 3 years

    32 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Health Savings Accounts, Flexible Spending Accounts, Health Reimbursement Accounts, Medical Savings Accounts, Dependent Care Assistance Plans. BenefitWallet is a solution offered by Conduent Human Resource Services as health account administrators. With The Bank of New York Mellon as their custodian, they serve employer customers of all sizes.

    Business Details

    This is a multi-location business.

    Find a Location

    BenefitWallet has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BenefitWallet

        100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

      • BenefitWallet

        150 Clove Rd Ste 5 Little Falls, NJ 07424-2139

      • BenefitWallet

        500 Ross St Ste 154-0510 Pittsburgh, PA 15262-0001

      • BenefitWallet

        200 Plaza Dr Fl 4 Secaucus, NJ 07094-3607

      Headquarters
      100 Campus Dr Ste 200, Florham Park, NJ 07932-1029
      BBB File Opened:
      7/31/2006
      Years in Business:
      19
      Business Started:
      6/1/2004
      Business Incorporated:
      6/1/2004
      Type of Entity:
      Corporation
      Additional Contact Information

      Email Addresses

      Customer Complaints

      151 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On 02/14/2024,03/05/2024,03/15/2024 Benefit wallet has declined my card at almost every pharmacy I intend to use it at for HSA covered items.This issue has occurred at several locations.On 01/15/2024, benefit wallet has also declined the use of my card at an ATM where I based on their policy should be eligible to submit receipts for items purchased.My money and the money from my employee is more useful in a fireplace than it will ever be at those greedy losers business.They steal your money at the end of the year, they dont care about you. They lie about IRS codes to claim you cant make those purchases.Every dental appointment Ive had had a small purchase around 50$,They denied my claim and made me submit my dental insurance explanation of benefits. Regardless my claim should be covered because its at a **** dentist.
      Read More

      Customer Reviews

      62 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kristin L

      1 star

      02/02/2024

      This must be an "affordable" company if my university handles their HSAs through them. It took over two weeks for my contribution to be processed, delaying medical care that my infant needed. Now on Feb 2, we are still waiting on our tax forms to be delivered electronically. This violates federal mandates. Customer service is not helpful and borderline rude.

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.