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          N.C.W.C., Inc. has 1 locations, listed below.

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            Business ProfileforN.C.W.C., Inc.

            Auto Warranty Processing

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Settlement

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            MADISON, Wis. –Nov.22, 2022 - The Wisconsin Department of Justice (DOJ) has entered into a settlement with N.C.W. C., Inc., resolving the State’s claims against the company for violations of Wisconsin telemarketing laws in marketing extended vehicle service plans to automobile owners in Wisconsin.

            As alleged in the April 2022 complaint, N.C.W.C. markets extended vehicle service plans to automobile owners throughout the country. In 2017-2018, N.C.W.C. made thousands of telemarketing calls to Wisconsin numbers without being registered as a telephone solicitor as required by state law. In addition, several thousand of the calls N.C.W.C. made to Wisconsin consumers were to numbers listed on the Do-Not-Call registry, which also violated Wisconsin law.

            N.C.W.C. broadened its reach into the market for extended vehicle service plans by entering into sales representation agreements with as many as 42 other companies under which those companies sold service plans to consumers on behalf of N.C.W.C. These companies have made large numbers of telemarketing calls to Wisconsin numbers without being registered as telephone solicitors.

            The settlement takes the form of a consent judgment including a permanent injunction, civil forfeitures, and reimbursement of the state’s costs of investigation and prosecution. The permanent injunction requires N.C.W.C. to immediately cease all unregistered telemarketing activities to Wisconsin and requires the company to take immediate steps to stop its third-party agents from conducting unregistered telemarketing activities to Wisconsin, as well. Those steps include making compliance with Wisconsin telemarketing rules a material condition of all N.C.W.C.’s vendor contracts going forward and requiring N.C.W.C. to monitor its vendor’s compliance with Wisconsin regulatory requirements.

            The consent judgment also includes a judgment for civil forfeiture and assessments of $350,000. N.C.W.C. must pay $200,000 of that amount over five months following entry of the consent judgment. 

             

             

             

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            On May 27, 2020, the business notified BBB that it has not owned or operated any call centers since May 2017. Numerous companies incorporate the moniker “Dealer Services” in their name or as a DBA.  Consumers should obtain the full name and information for any company purporting to be calling from “Dealer Services” as they are unrelated to this company.

            Business Details

            BBB File Opened:
            1/27/1995
            Years in Business:
            30
            Business Started:
            7/1/1993
            Business Started Locally:
            7/1/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • Liberty Automotive Protection
            Business Management
            • Vajira Samararatne, Owner
            Contact Information

            Principal

            • Vajira Samararatne, Owner

            Customer Contact

            • Vajira Samararatne, Owner
            Additional Contact Information

            Fax Numbers

            • (732) 918-0284
              Primary Fax
            • (760) 465-8666
              Other Fax

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            The NCWC warranty company committed to paying an invoice for a automobile services under there warranty and has not answered the telephone or pay the bill when they said they would. The car owner paid her part and now has been waiting for the warranty company. The **************** won't help in resolving this matter.
            Read More

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeremy S

            01/29/2024

            I purchased the warranty, now after 3 years they have money but will not reimburse me on an repair PRE-approved by them. If ever someone answers the phone, they can see the claim but tell me i must speak with the director, who's VM is either full or not setup everytime. I have emailed multiple times with no response other than an auto-response we have received your email. I am almost past 3 months since the beginning of trying to get my check. I have logged over 2 dozen calls and half dozen emails just trying to get a response to no avail. They owe me less than $600. DO NOT purchase a warranty from this company.

            Local BBB

            BBB Serving New Jersey

            BBB Reports On

            BBB reports on known marketplace practices.

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