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New Jersey

BBB Business Review

BBB Accredited Business since

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Description

This company offers shipping auto parts domestically as well as internationally.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Discount Auto Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Discount Auto Parts include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 6

Additional Information

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BBB file opened: January 12, 2001 Business started: 12/15/1983 in NJ Business started locally: 12/15/1983 Business incorporated: 12/15/1983 in NJ
Type of Entity

Corporation

Business Management
Mr. Joseph Belmonte Jr., President
Contact Information
Principal: Mr. Joseph Belmonte Jr., President
Business Category

Auto Parts & Supplies - New Auto Services

Method(s) of Payment
All Major Credit Cards
Refund and Exchange Policy
Will gladly refund or replace any defective item and most non-defective items.  However, they reserve the right to charge a restocking fee of up to 20% of the order.   Within 30 days of receipt of your order, you may return products that:Are in their original packagingHave original manufacturer informationAre not used, installed, or disassembledAre not damaged due to incorrect installationDo not have missing parts, hardware or instructionsThe following orders are not returnable:Custom or special ordersAutomotive repair manualsElectrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to DiscountAutoParts.com will not be returned. Items not purchased from DiscountAutoParts.com will not be accepted.

Core Returns
If you would like to return an item associated with a core return value, please submit your request through the Returns form.
Please note:All fluids must be drained from the coreThe core must be securely wrapped in plastic and sealedCores must be returned in the packaging used in the shipment of the order sent to you. Your core will be inspected to determine if the core is rebuild-able. Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds: Business will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of their error.

Alternate Business Names
Discount Auto Parts.com Matty's Auto Parts, Inc.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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