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          Holman Infiniti has 1 locations, listed below.

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            Business ProfileforHolman Infiniti

            Used Car Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers auto sales and service.

            Business Details

            BBB File Opened:
            6/3/2004
            Years in Business:
            100
            Business Started:
            1/1/1924
            Business Started Locally:
            1/1/1991
            Type of Entity:
            Corporation
            Alternate Business Name
            • Holman Automotive dba Holman Infiniti
            Additional Contact Information

            Fax Numbers

            • (856) 802-1573
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            On April 26, 2023, I purchased a pre-owned vehicle from Holman Infiniti (Holman) located at ************************************************************ The vehicle was sold to me at the current (as of April 26, 2023) online advertised price of $33,200.00 (base price); I am not disputing this amount. Beyond the base price of the vehicle, I was obliged to pay a registration fee ($150.00), a third-party agency fee ($45.00), and a Documentation Processing fee ($599.00). Again, although I am suspect to the need to charge a customer almost $600 for documentation processing, I am not disputing these charges. However, I was also compelled to pay an additional $995.00 for a theft recovery system. I was unable to opt out of the theft recovery system, being told by a representative of Holman that it was not something they could remove, and I was therefore bound to pay the additional $995.00 on top of the base price, or an additional (approx.) three percent (3%). I believe the failure to include the cost of the theft recovery system in the advertised price is misleading under the current ********** car sales/advertising regulations that I have researched (I do not intend for this to be a frivolous complaint). Indeed, to compel a customer to purchase an option that they are not truly able to opt out of and not disclose the same until the paperwork is being finalized (and the customer may very well miss the fine print) is borderline deceptive. I attempted to resolve the matter utilizing online customer feedback, but after brief telephone conversation with a representative of Holman, I was only told that Holman felt their practice was legal, and there was no recourse. In addition to the above, I was also told by the sales representative at Holman that I would be reimbursed for the cost of a state inspection. I sent a copy of the invoice for the state inspection in the amount of $79.50 on or around June 16, 2023. As of the date of this complaint, I have yet to receive any reimbursement.
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            Customer Reviews

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            Local BBB

            BBB Serving New Jersey

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