BBB Business Review

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This business is not BBB accredited.

Royal Buick GMC

Phone: (973) 875-3121 Fax: (973) 875-1588 355 Route 23, Sussex, NJ 07461 http://www.royaladvantage.com


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Description

Royal Buick GMC is a dealership that has it's own service department, sales department, and certified parts department. The business specializes in GM makes and models, and sells new Buicks and GMC Trucks.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Royal Buick GMC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Royal Buick GMC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2008 Business started: 08/01/2001 Business started locally: 08/01/2001
Type of Entity

Corporation

Business Management
Mr. Engle Oostdyk, General Manager Mr. Josh Barlow, Internet Manager
Contact Information
Customer Contact: Mr. Josh Barlow, Internet Manager
Principal: Mr. Engle Oostdyk, General Manager
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Auto Services Auto Parts & Supplies - Used

Refund and Exchange Policy
Royal abides by all of the manufacturer and New Jersey's refund and exchange policies. Customers in need of either of these services can call the business for assistance.
Service Area
The Tri-State Area of NJ, PA, NY
Additional Information

Royal offers service, parts, sales, or help with a vehicle.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.