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Find a Location

Pine Belt Nissan of Toms River has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforPine Belt Nissan of Toms River

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1986

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    NEW AND PREOWNED VEHICLES SALES, SERVICE AND PARTS

    Products & Services

    New Vehicles, Preowned Vehicles, Parts and Service

    Business Details

    This is a multi-location business.

    Find a Location

    Pine Belt Nissan of Toms River has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      229 Route 37 E, Toms River, NJ 08753-5561
      BBB File Opened:
      6/26/1989
      Years in Business:
      37
      Business Started:
      6/2/1986
      Business Started Locally:
      6/2/1986
      Business Incorporated:
      6/2/1986
      Accredited Since:
      7/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 8600777 for this business, issued by State Department of Banking & Insurance

      These agencies may include:

      State Department of Banking & Insurance

      20 West State Street, CN-040

      Trenton NJ 08625

      (609) 292-7272

      http://www.state.nj.us/dobi/index.html

      Type of Entity:
      Corporation
      Alternate Business Name
      • PIne Belt Auto Loans
      • Pine Belt Automotive Inc.
      Business Management
      • Mr. Michael Trebino, President
      • Mr. Joe Hill, Vice President
      • Mr. Ernie Marino, Compliance Officer
      Contact Information

      Principal

      • Mr. Ernie Marino, Compliance Officer

      Customer Contact

      • Mr. Ernie Marino, Compliance Officer

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My 2018 ****** never had any issues until about 1 and 1/2 week ago I was leaving a doc appointment and car wouldnt accelerate past *****mph. I turned hazards on and drove home it stopped then started acting up again as I drove home I called Nissan and told to bring it in that it sounds serious and unsafe . I left it overnite . The next day I called they said mass airflow sensor needs to b replaced . Told them to do it and also change oil which I always get done there .paid about ****** About 50 mins later they called saying car done. I drove home it seemed better but still not smooth as it always was . Early this week one nite I drove to pick Up food and car suddenly wouldnt accelerate again past ***** mph I had to pull over then go home with hazards back way I couldnt pick up my food I ordered . I called nisssn next day they said bring in . I brought it in and dropped it off the next day I called bc by 1pm I still didnt hear from them I was told they didnt look at it yet . So I called again later they said theres nothing wrong with car no codes went off and it may be throttle body going No definite answer . I said my car was very unsafe to drive Im not driving it until its fixed . **** said well there is fail safe that lets u get to side of road if it happens again. I was upset I told her to plz put manager on phone . She said she would tell him call so he called and said nothing wrong with car his mechanic said . I said the car wouldnt move past *****. He saa as is if it makes u feel better I can drive it and call u back . He later said he drove it and it felt ok. I work at hospital and dont get home til 9 pm so I couldnt get my unfixed car until 3 days later . So when I went to pick it ** today I drove it in lot before I attempted to take on busy traffic filled route 37 4 lane hwy. it fell ok in lot but not as it always has been . When I had to accelerate on this major hwy I got scared the car again did what it has been doing when I had to accelerate to drive faster it was not actually accelerating .this is not acceptable . Its unsafe and despicable that the car was not fixed and I was told it was ok. I had to call my son to pick me ** in a parking lot close by Nissan after I had just left there with my ok running car according to Nissan service staff and manager . The car was not ok and Im Not sure what the issue is as to why it was not diagnosed and fixed . I have gone to Nissan for years for oil changes brakes etc. but I will not be returning after this. I cannot trust this place of business agsin .
      Read More

      Customer Reviews

      7 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa E

      1 star

      06/01/2023

      Pine Belt/Nissan Dealership. Toms River, Rte 37. My husband finally settled on a truck for him to buy on Tuesday, May 29, *****. We met with and agreed to ********************* to finalize the paperwork on Thursday June 1,2023, since I had a medical issue that necessitated my need to see a doctor on Wed, May 30,2023. We received a phone call on our answering machine while at the dr confirming the meet up for Thursday. My husband returned the call, agreeing to see them the next day. Meanwhile we picked up the title for the car that he was trading in, expecting to finalize the paperwork today. He also took the time to dismantle a kayak rack from his truck. He called again this morning to ensure the car would be ready for pickup. My husband also told **** if there were any changes, to give him a call. We get there? Met **** and he said..**** be right back. We get our coffee and what does he and the dealership instead do? They rolled out a different inferior dirty truck clearly needing to be cleaned. Huh? I asked the manager what happened? He whispered to meWe screwed up. Please leave. I never in all my years have ever seen such shoddy service. This bait and switch tactic was so blatantly poorly executed. I WAS EXPECTING to buy a car myself next year from them. NO WAY will I buy from this dealer!We visited another Nissan Dealer, Manahawkin **. We told them our experience with the Toms River Dealership. We didnt realize that both are not under same ownership. Whats ugly? They told us that other customers have voiced the same situation but never complainedso Im letting you know. In the end, our seller, ***************************, in Manahawkin ensured my husband was treated with respect and gave him the car he wanted all along. Thank you, ***************************.

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