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Find a Location

Open Road Auto Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOpen Road Auto Group

    New Car Dealers

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Assurance of Voluntary Compliance

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    Newark, May 20, 2022 - Open Road Auto Group, which operates 15 locations around New Jersey, agreed to a $300,000 settlement to resolve Division of Consumer Affairs investigation into allegations that included failing to disclose prior accident history, using deceptive advertising and failing to honor vehicle warranties. The company voluntarily cooperated with the investigation and have agreed to enter into this  Assurance of Voluntary Compliance without having admitted any fact or violations of law.

    Source:

    https://www.njoag.gov/acting-ag-platkin-division-of-consumer-affairs-reaches-settlements-totaling-nearly-400000-with-three-car-dealerships-over-alleged-consumer-protection-violations/

    and

    https://www.nj.gov/oag/newsreleases22/Open-Road-Auto-Group.pdf

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers automotive sales and service.

    Business Details

    Location of This Business
    400 Us Highway 22, Bridgewater, NJ 08807-2463
    BBB File Opened:
    3/13/2012
    Years in Business:
    52
    Business Started:
    4/24/1972
    Business Incorporated:
    4/24/1972
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 9000445 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    BBB records show a license number of 1401174 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    BBB records show a license number of 8302648 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Ryan Automotive, LLC
    Business Management
    • Mr. W. Rodman Ryan, President
    Contact Information

    Principal

    • Mr. W. Rodman Ryan, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I returned my leased ********** after the lease matured to ********************************* dealership. The car was completely dead. My insurance investigated the problem and offered to pay for the entire engine replacement. I was still responsible for a deductible $500, Which I had no problem to pay. The dealership representative *********************************** called me and asked to pay $500. I was a little surprised, because I expected to receive a formal invoice. But, no, she wanted the payment on the spot. I offered to pay online from my bank account, she stated that the dealership won't accept it, instead she requested a Zelle payment to her personal phone number. I was stunned and refused.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John D

    1 star

    08/30/2023

    *******Please Please********* Please do not buy from them i would not recommend them to a dead person. I purchased a car from them and so much was skipped over and should not have been allowed to be sold on a lot. Very pour inspection and kept giving a bunch of excuses. Im sorry i bought from them and now i'm having to fix all the stuff they let go by a half a** inspection shop.

    Local BBB

    BBB Serving New Jersey

    BBB Reports On

    BBB reports on known marketplace practices.

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