Business ProfileforGlobal Auto Mall

My 2020 Jeep Grand Cherokee was taken for service over the period of August 1, 2022 and again in September through November of 2022. During the vehicles time at Jeep the transmission was replaced. Upon completion the vehicle was returned in what was stated to be in perfect working condition with warranty and job security as it was performed by ****. Unfortunately after 14 months, it was brought to my attention that the transmission cover was missing. Naturally one would ask why did you take so long to find this out? The simple answer would be no one had brought it to my attention during routine oil changes. Or, that Im not a mechanic and I dont frequent my cars undercarriage nor have any knowledge had I looked. I called and spoke with the initial service advisor *******************************, then directed to speak with manager ****, and finally the most condescending director ***********************. All of which were no help other than verbally try to sell me a part. It didnt occur to not one of the 3 individuals mentioned above to request for me to bring the vehicle in to take a look at it and attempt to come to a reasonable solution. The reason for this review is not to bore you with a complaint over a potential $200.00 transmission cover that went missing. Instead I write this review to warn customers. Do your research when having your vehicle serviced. Look for dealers that provide detailed videos of every service they provide on your vehicle.Many dealers provide videos for your records and security as well as theirs. We think because we are taking our car to a reputable dealer for service we will be secure in knowing the job is executed perfectly. BEWARE: Dealerships make mistakes and they dont always do the right thing. They refuse to do right by the customer and because they are independently owned as I was told by **************, there is nothing anyone can do. You are left to their mercy and often they are sharks lurking potential new feed.