BBB Business Review

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BBB Accredited Business since

Bob Ciasulli Auto Group

Phone: (973) 785-4710 1485 Route 46E, Little Falls, NJ 07424 http://www.toyotauniverse.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers sales for new and used vehicles and provides auto servicing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob Ciasulli Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bob Ciasulli Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 20
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bob Ciasulli Auto Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2002 Business started: 03/01/1987 Business started locally: 03/01/1987 Business incorporated 03/01/1987 in NJ
Type of Entity

Corporation

Business Management
Mr. Robert Ciassulli, President Ms. Adrian Iacovo Ms. Patricia Kornfeld, Contact Person
Contact Information
Principal: Mr. Robert Ciassulli, President
Customer Contact: Ms. Adrian Iacovo
Related Businesses
Honda of Toms River Galaxy Toyota Metro Honda Tri-County Lexus Honda Universe
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Parts & Supplies - New Auto Detailing Auto Services - Oil & Lube Auto Appraisers

Method(s) of Payment
cash,credit cards and checks
Alternate Business Names
Bob Ciasulli Auto Group Toyota Universe
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.