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BBB Accredited Business since

AllTec Stores, Inc.

Phone: (800) 637-3181 View Additional Phone Numbers PO Box 10005 80 Little Falls Road, Fairfield, NJ 07004 http://www.alltecstores.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AllTec Stores, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AllTec Stores, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AllTec Stores, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 27, 2007 Business started: 01/01/1963 in NJ Business started locally: 01/01/1963 Business incorporated 09/11/1994 in NJ
Type of Entity

Corporation

Business Management
Mr. Sheldon Goldstein, President Rand Cole , VP Mr. Martin Siegel, Chairman
Contact Information
Principal: Mr. Sheldon Goldstein, President
Business Category

Audio-Visual Equipment - Dealers Internet Selling Services

Products & Services

AllTec Stores, Inc. sells the following brand(s): Apple, Buhl, Comprehensive, Da-Lite, Draper, Eiki, Elite Screens, Epson, Etc..., Hamilton Buhl, Oklahoma Sound, Optoma, Sennheiser, Sony

AllTec Stores, Inc. offers the following product(s): 3D Printers, Etc..., Lecterns, Microphones, Mounts, PA Systems, Podiums, Projector Screens, Projectors, Speakers, Tablets, Televisions, Whiteboards

Method(s) of Payment
Visa
Master Card
American Express
Discover
PayPal
Purchase Orders
Quotes
Government Purchase Orders
Refund and Exchange Policy
You may return your purchase for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding their shipping and handling costs. The RMA must be issued within this 14 day period, and the item must be received in their distribution center within 30 days of the original purchase in order to qualify for a return/exchange. 

There will be a 15% restocking fee charged for all returns that were not due to an error on their part, via damage in shipment, or DOA / Defective 

Since ALL of their products are offered with free shipping, their actual outbound shipping costs will also be deducted from your return refund. You will also be responsible for all return shipping costs. 

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under their standard return policy, where roundtrip shipping costs will be deducted from your refund. 

Please note: custom made/ordered items are not returnable. 

All returns must include the following:Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)Manufacturer documentation (manuals, warranty cards, registration information, etc.)The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)Original intact UPC barcode. Do not cut out the UPC code (for rebates or any other reason) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.Valid Return Merchandise Authorization (RMA). To receive your RMA please contact their customer support department and be sure to have your order # handy.
Alternate Business Names
Valiant National Av Supply Corp. Vcom I.M.C. www.allcartstore.com www.alltecstores.com www.allwhiteboards.com www.podiumandlecternstore.com www.projectorscreenstore.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.