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BBB Accredited Business since

Haier America LLC

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Phone: (973) 617-1800 Fax: (732) 661-1872 View Additional Phone Numbers 1800 Valley Rd, Wayne, NJ 07470 View Additional Email Addresses http://www.haieramerica.com


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Description

Haier America is the authorized distributor for the Haier brand of products in North America.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Haier America LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Haier America LLC include:

  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Haier America LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 582 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

582 complaints closed with BBB in last 3 years | 245 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 1
Delivery Issues 15
Guarantee/Warranty Issues 145
Problems with Product/Service 408
Total Closed Complaints 582

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Haier America LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 20, 2004 Business started: 01/01/1984 in NY Business started locally: 05/01/2005 Business incorporated 01/29/1999 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adrain Micu, President Mr. Richard Cao, Chief Financial Officer Mr. Jim Swift, General Manager
Contact Information
Principal: Mr. Adrain Micu, President
Principal: Mr. David Rumohr, Customer Service Manager
Business Category

Appliances - Major - Wholesale & Manufacturers Electronic Equipment & Supplies - Wholesale & Manufacturers Air Conditioning Contractors & Systems Refrigerators & Freezers - Dealers Other Major Household Appliance Manufacturing (NAICS: 335228)

Alternate Business Names
Haier America Haier America Warranty Exchange
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.