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Description

The Vitamin Shoppe is a specialty retailer and direct marketer of nutritional products ranging from vitamins and minerals to nutritional supplements, herbs, sports nutrition formulas, homeopathic remedies, and health and beauty aids.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Vitamin Shoppe meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Vitamin Shoppe include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 48 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 7
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 48

Customer Reviews Summary Read customer reviews

4 Customer Reviews on The Vitamin Shoppe
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: March 01, 2003 Business started: 09/13/1978 in NY Business incorporated 09/13/1978 in NY
Type of Entity

Corporation

Business Management
Mr. Michael Hollick, Director of call center operations. Mr. Andrew Turner, Dir. of Customer Care
Contact Information
Customer Contact: Mr. Andrew Turner, Dir. of Customer Care
Business Category

Vitamins & Food Supplements Beauty Supplies & Equipment Food (Health) Supplement Stores (NAICS: 446191)

Alternate Business Names
Vitamin Shoppe Industries Inc. Vitamin Shoppe, Inc. Vitaminshoppe.Com

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Sagamore Pkwy

    Lafayette, IN 47905 (765) 448-3620

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 West Rand Rd

    Arlington Heights, IL 60004 (847) 577-2388

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 E 23rd St (on Park South)

    New York, NY 10010 (212) 777-0060

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Worchester Rd

    Framingham, MA 01701 (508) 620-8909

  • THIS LOCATION IS NOT BBB ACCREDITED

    1001 North Central Expwy

    East Plano, TX 75075 (972) 422-4106

  • THIS LOCATION IS NOT BBB ACCREDITED

    10020 W Mc Dowell Rd

    Avondale, AZ 85323 (623) 478-0898

  • THIS LOCATION IS NOT BBB ACCREDITED

    1003 High Ridge Rd

    Stamford, CT 06905 (203) 609-0147

  • THIS LOCATION IS NOT BBB ACCREDITED

    1003 West University

    Georgetown, TX 78628 (512) 868-2035

  • THIS LOCATION IS NOT BBB ACCREDITED

    10097 Brook Rd

    Glen Allen, VA 23059 (804) 515-8221

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 Brandon Town Center Drive

    Brandon, FL 33511 (813) 643-1010

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 East Morrison Rd

    Brownsville, TX 78520 (956) 350-0494

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 North Fairfax Ave

    Los Angeles, CA 90036 (323) 936-6839

  • THIS LOCATION IS NOT BBB ACCREDITED

    1034 Commons Drive

    Geneva, IL 60134 (630) 845-0891

  • THIS LOCATION IS NOT BBB ACCREDITED

    10415 NE 4th Street

    Bellevue, WA 98004 (425) 454-0581

  • THIS LOCATION IS NOT BBB ACCREDITED

    105 Buckland Hills Dr

    Manchester, CT 06040 (860) 644-2834

  • THIS LOCATION IS NOT BBB ACCREDITED

    1050 Sunrise Hwy

    Massapequa, NY 11758 (516) 795-9511

  • THIS LOCATION IS NOT BBB ACCREDITED

    1058 Baltimore Pk

    Springfield, PA 19064 (610) 541-0601

  • THIS LOCATION IS NOT BBB ACCREDITED

    10590 Forest Hill Blvd

    Wellington, FL 33414 (561) 784-2565

  • THIS LOCATION IS NOT BBB ACCREDITED

    107-60 Queens Blvd

    Forest Hills, NY 11375 (718) 520-8147

  • THIS LOCATION IS NOT BBB ACCREDITED

    1070 Iyannough Road

    Hyannis, MA 02601 (508) 771-0741

  • THIS LOCATION IS NOT BBB ACCREDITED

    108 Wolf Rd

    Albany, NY 12205 (518) 435-2401

  • THIS LOCATION IS NOT BBB ACCREDITED

    10800 Pines Blvd

    Pembroke Pines, FL 33026 (954) 538-0994

  • THIS LOCATION IS NOT BBB ACCREDITED

    10944 Bulloch Dr

    Manassas, VA 20109 (703) 392-6950

  • THIS LOCATION IS NOT BBB ACCREDITED

    10979 East US Hwy 36

    Avon, IN 46123 (317) 273-0476

  • THIS LOCATION IS NOT BBB ACCREDITED

    110 Albany Turnpike

    Canton, CT 06019 (860) 693-1137

  • THIS LOCATION IS NOT BBB ACCREDITED

    110 N El Camino Real

    Encinitas, CA 92024 (760) 753-1956

  • THIS LOCATION IS NOT BBB ACCREDITED

    110 South Waukegan Rd

    Deerfield, IL 60015 (847) 400-5925

  • THIS LOCATION IS NOT BBB ACCREDITED

    1101 5th St

    Miami Beach, FL 33139 (305) 673-6396

  • THIS LOCATION IS NOT BBB ACCREDITED

    1101 S. Joyce Street

    Arlington, VA 22202 (703) 413-1210

  • THIS LOCATION IS NOT BBB ACCREDITED

    11015 Main St

    Fairfax, VA 22030 (703) 352-4925

  • THIS LOCATION IS NOT BBB ACCREDITED

    111 Fortune Dr

    Irvine, CA 92618 (949) 753-0016

  • THIS LOCATION IS NOT BBB ACCREDITED

    1111 Cooper Point Road SW

    Olympia, WA 98502 (360) 357-0798

  • THIS LOCATION IS NOT BBB ACCREDITED

    11144 Rancho Carmel Dr.

    San Diego, CA 92128 (858) 674-1084

  • THIS LOCATION IS NOT BBB ACCREDITED

    1129 Woodruff Rd

    Greenville, SC 29607 (864) 987-9947

  • THIS LOCATION IS NOT BBB ACCREDITED

    11301 West Broad St

    Glen Allen, VA 23060 (804) 360-2456

  • THIS LOCATION IS NOT BBB ACCREDITED

    114 Hanes Mall Cirlce

    Winston Salem, NC 27103 (336) 768-8947

  • THIS LOCATION IS NOT BBB ACCREDITED

    11414 Broadway Blvd.

    Pearland, TX 77584 (713) 340-1736

  • THIS LOCATION IS NOT BBB ACCREDITED

    11440 A Midlothian Turnpike

    Richmond, VA 23235 (804) 379-6259

  • THIS LOCATION IS NOT BBB ACCREDITED

    11741 S. Cleveland Ave

    Fort Myers, FL 33907 (239) 274-6182

  • THIS LOCATION IS NOT BBB ACCREDITED

    11821 Metcalf

    Overland Park, KS 66210 (913) 327-7515

  • 1188 Hurffville Rd

    Woodbury, NJ 08096 (856) 845-8349

  • THIS LOCATION IS NOT BBB ACCREDITED

    1193 3rd Ave 69th St

    New York, NY 10022 (212) 288-6053

  • THIS LOCATION IS NOT BBB ACCREDITED

    1195 W 49th St

    Hialeah, FL 33012 (305) 231-7732

  • THIS LOCATION IS NOT BBB ACCREDITED

    11963 S. Blackbob Road

    Olathe, KS 66062 (913) 764-1114

  • 12 The Promenade

    Edgewater, NJ 07020 (201) 945-5967

  • THIS LOCATION IS NOT BBB ACCREDITED

    120 W 57th St (Between 6th & 7th Ave)

    New York, NY 10019 (212) 664-0048

  • THIS LOCATION IS NOT BBB ACCREDITED

    1205 West Sunset Rd

    Henderson, NV 89014 (702) 263-2168

  • THIS LOCATION IS NOT BBB ACCREDITED

    1209 Caroline St

    Atlanta, GA 30307 (404) 659-3127

  • THIS LOCATION IS NOT BBB ACCREDITED

    12181 Foothill Blvd

    Rancho Cucamonga, CA 91739 (909) 646-7146

  • THIS LOCATION IS NOT BBB ACCREDITED

    12266 Jefferson Ave

    Newport News, VA 23602 (757) 249-3697

  • THIS LOCATION IS NOT BBB ACCREDITED

    1230 Roseville Pkwy

    Roseville, CA 95678 (916) 771-5559

  • 1232 Hooper Ave

    Toms River, NJ 08753 (732) 244-4444

  • THIS LOCATION IS NOT BBB ACCREDITED

    1233 West Sand Lake Rd

    Orlando, FL 32809 (407) 854-0343

  • THIS LOCATION IS NOT BBB ACCREDITED

    1234 Hwy 31 North

    Greenwood, IN 46142 (317) 881-5358

  • THIS LOCATION IS NOT BBB ACCREDITED

    1240 West Southern Ave

    Mesa, AZ 85202 (480) 964-3015

  • THIS LOCATION IS NOT BBB ACCREDITED

    1243 Torrence Ave.

    Calumet City, IL 60409 (708) 862-3498

  • THIS LOCATION IS NOT BBB ACCREDITED

    1250 Niagara Falls Blvd

    Tonawanda, NY 14150 (716) 832-3058

  • THIS LOCATION IS NOT BBB ACCREDITED

    126 Flatbush Ave

    Brooklyn, NY 11217 (718) 625-4530

  • THIS LOCATION IS NOT BBB ACCREDITED

    1260-1270 Boston Post Rd

    Milford, CT 06460 (203) 882-9231

  • THIS LOCATION IS NOT BBB ACCREDITED

    1313 Apalachee Pkwy

    Tallahassee, FL 32301 (850) 216-1618

  • THIS LOCATION IS NOT BBB ACCREDITED

    1313 York Rd

    Lutherville, MD 21093 (410) 821-1611

  • THIS LOCATION IS NOT BBB ACCREDITED

    1315 Oak Forest Lane

    Myrtle Beach, SC 29577 (843) 444-2497

  • THIS LOCATION IS NOT BBB ACCREDITED

    1320 Stony Brook Rd

    Stony Brook, NY 11790 (631) 689-8315

  • THIS LOCATION IS NOT BBB ACCREDITED

    1328 W Patrick St

    Frederick, MD 21702 (301) 668-1010

  • THIS LOCATION IS NOT BBB ACCREDITED

    13341 Westheimer Rd

    Houston, TX 77077 (281) 531-7122

  • THIS LOCATION IS NOT BBB ACCREDITED

    1337 N. Hayden Island Dr

    Portland, OR 97217 (503) 286-6237

  • THIS LOCATION IS NOT BBB ACCREDITED

    13376 Washington Blvd

    Los Angeles, CA 90066 (310) 301-3590

  • THIS LOCATION IS NOT BBB ACCREDITED

    1348 Java Lane

    Burlington, NC 27215 (336) 584-9607

  • 137 W Route 4

    Paramus, NJ 07652 (201) 556-1117

  • THIS LOCATION IS NOT BBB ACCREDITED

    1370 Polaris Pkwy

    Columbus, OH 43240 (614) 985-3185

  • THIS LOCATION IS NOT BBB ACCREDITED

    1376 Bald Hill Rd

    Warwick, RI 02886 (401) 828-1956

  • THIS LOCATION IS NOT BBB ACCREDITED

    139 E 57th St

    New York, NY 10022 (212) 371-3850

  • THIS LOCATION IS NOT BBB ACCREDITED

    1400 University Dr

    Coral Springs, FL 33071 (954) 340-3656

  • THIS LOCATION IS NOT BBB ACCREDITED

    1407 Lloyd Center

    Portland, OR 97232 (503) 281-0428

  • THIS LOCATION IS NOT BBB ACCREDITED

    1412 Greenbrier Parkway

    Chesapeake, VA 23320 (757) 366-9494

  • THIS LOCATION IS NOT BBB ACCREDITED

    14150 Bear Valley Rd

    Victorville, CA 92392 (760) 951-7048

  • THIS LOCATION IS NOT BBB ACCREDITED

    1430 Van Ness Ave.

    San Francisco, CA 94109 (415) 441-6881

  • THIS LOCATION IS NOT BBB ACCREDITED

    1471 Carl D. Silver Pkwy

    Fredericksburg, VA 22401 (540) 548-2295

  • THIS LOCATION IS NOT BBB ACCREDITED

    1471 Fitzgerald Dr.

    Pinole, CA 94564 (510) 223-4681

  • THIS LOCATION IS NOT BBB ACCREDITED

    14771 Hall Rd

    Shelby Township, MI 48315 (586) 532-1335

  • THIS LOCATION IS NOT BBB ACCREDITED

    14815 Baltimore Ave

    Laurel, MD 20707 (240) 568-9100

  • 1490 Nixon Dr

    Mount Laurel, NJ 08054 (856) 234-4488

  • THIS LOCATION IS NOT BBB ACCREDITED

    1495 West Pipeline Rd

    Hurst, TX 76053 (817) 282-9650

  • THIS LOCATION IS NOT BBB ACCREDITED

    1496 S Randall Rd

    Algonquin, IL 60102 (847) 854-8218

  • THIS LOCATION IS NOT BBB ACCREDITED

    14th Street & Park Rd

    Washington, DC 20010 (202) 588-7034

  • THIS LOCATION IS NOT BBB ACCREDITED

    1500 Oakley Seaver Drive

    Clermont, FL 34711 (352) 241-0175

  • THIS LOCATION IS NOT BBB ACCREDITED

    1507 Froom Ranch Way

    San Luis Obispo, CA 93401 (805) 547-1216

  • THIS LOCATION IS NOT BBB ACCREDITED

    1507 S Loop 288

    Denton, TX 76205 (940) 383-2111

  • THIS LOCATION IS NOT BBB ACCREDITED

    1513 1st Ave

    New York, NY 10075 (212) 249-3540

  • THIS LOCATION IS NOT BBB ACCREDITED

    15131 South LaGrange Rd

    Orland Park, IL 60462 (708) 226-0566

  • THIS LOCATION IS NOT BBB ACCREDITED

    1514 Northern Blvd

    Manhasset, NY 11030 (516) 627-0769

  • THIS LOCATION IS NOT BBB ACCREDITED

    154 W 14th St 7th Ave

    New York, NY 10011 (212) 741-6710

  • THIS LOCATION IS NOT BBB ACCREDITED

    15455 Bluemound Rd

    Brookfield, WI 53005 (262) 784-2030

  • THIS LOCATION IS NOT BBB ACCREDITED

    1555 Kapiolani Blvd

    Honolulu, HI 96814 (808) 949-5424

  • 1565 Route 46

    Little Falls, NJ 07424 (973) 785-4700

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 S East Rd

    Farmington, CT 06032 (860) 674-9057

  • THIS LOCATION IS NOT BBB ACCREDITED

    1601 Mt. Diablo Blvd

    Walnut Creek, CA 94596 (925) 939-3460

  • 1601 Us Highway 22 W

    Watchung, NJ 07069 (908) 322-1240

  • THIS LOCATION IS NOT BBB ACCREDITED

    16383 SW 88th St

    North Kendall, FL 33196 (305) 385-7924

  • THIS LOCATION IS NOT BBB ACCREDITED

    1650 Rio Road East

    Charlottesville, VA 22901 (434) 964-1213

  • THIS LOCATION IS NOT BBB ACCREDITED

    1653 West New Haven Ave

    Melbourne, FL 32904 (321) 952-2690

  • THIS LOCATION IS NOT BBB ACCREDITED

    1675 Sunrise Hghway

    Bayshore, NY 11706 (631) 969-4565

  • THIS LOCATION IS NOT BBB ACCREDITED

    17 W 700 22nd St

    Oakbrook Terrace, IL 60181 (630) 705-1170

  • THIS LOCATION IS NOT BBB ACCREDITED

    1701 Chestnut St

    Philadelphia, PA 19103 (215) 568-4898

  • THIS LOCATION IS NOT BBB ACCREDITED

    17124 Redmond Way

    Redmond, WA 98052 (425) 558-7625

  • THIS LOCATION IS NOT BBB ACCREDITED

    174 Broadway

    New York, NY 10038 (212) 608-1540

  • THIS LOCATION IS NOT BBB ACCREDITED

    1740 S. Val Vista Drive

    Mesa, AZ 85204 (480) 545-2785

  • THIS LOCATION IS NOT BBB ACCREDITED

    17401 Southcenter Pkwy

    Tukwila, WA 98188 (206) 575-2286

  • THIS LOCATION IS NOT BBB ACCREDITED

    17501 Colima Road Suite A

    City of Industry, CA 91748 (626) 810-8381

  • THIS LOCATION IS NOT BBB ACCREDITED

    1753 Sourth Willow St

    Manchester, NH 03103 (603) 625-1425

  • THIS LOCATION IS NOT BBB ACCREDITED

    17602 La Cantera Parkway

    San Antonio, TX 78256 (210) 694-2195

  • THIS LOCATION IS NOT BBB ACCREDITED

    1770-B Galleria Blvd

    Franklin, TN 37067 (615) 771-9745

  • THIS LOCATION IS NOT BBB ACCREDITED

    1775 Walden Ave

    Cheektowaga, NY 14225 (716) 893-4716

  • THIS LOCATION IS NOT BBB ACCREDITED

    1780 Stirling Rd

    Dania Beach, FL 33004 (954) 922-8861

  • THIS LOCATION IS NOT BBB ACCREDITED

    179 Northshore Blvd.

    Slidell, LA 70460 (985) 646-2294

  • THIS LOCATION IS NOT BBB ACCREDITED

    1795 N. University Drive

    Plantation, FL 33322 (954) 472-7644

  • THIS LOCATION IS NOT BBB ACCREDITED

    18-28 John F. Kennedy St

    Cambridge, MA 02138 (617) 354-8765

  • THIS LOCATION IS NOT BBB ACCREDITED

    1800-G Rosecrans Blvd.

    Manhattan Bch, CA 90266 (310) 643-5634

  • THIS LOCATION IS NOT BBB ACCREDITED

    1803 Rockville Pike

    Rockville, MD 20852 (301) 231-7900

  • THIS LOCATION IS NOT BBB ACCREDITED

    181 South Lake Ave.

    Pasadena, CA 91101 (626) 405-0209

  • THIS LOCATION IS NOT BBB ACCREDITED

    1817 Old York Rd

    Abington, PA 19001 (215) 659-1660

  • 185 Us Highway 1

    Metuchen, NJ 08840 (732) 635-1790

  • THIS LOCATION IS NOT BBB ACCREDITED

    18661 LBJ Freeway

    Mesquite, TX 75150 (972) 270-8004

  • THIS LOCATION IS NOT BBB ACCREDITED

    1895 North Campus Ave

    Upland, CA 91784 (909) 920-6719

  • THIS LOCATION IS NOT BBB ACCREDITED

    190 E. Stacy Road

    Allen, TX 75013 (972) 678-1751

  • THIS LOCATION IS NOT BBB ACCREDITED

    190 Jericho Tpke

    Syosset, NY 11791 (516) 364-6880

  • THIS LOCATION IS NOT BBB ACCREDITED

    1901 South Naperville Road

    Wheaton, IL 60187 (630) 690-0512

  • THIS LOCATION IS NOT BBB ACCREDITED

    1901 Westwood Blvd

    Los Angeles, CA 90025 (310) 234-2718

  • THIS LOCATION IS NOT BBB ACCREDITED

    1905 29th Street

    Boulder, CO 80301 (303) 443-0219

  • THIS LOCATION IS NOT BBB ACCREDITED

    19075 Interstate 45

    Conroe, TX 77385 (936) 321-2234

  • THIS LOCATION IS NOT BBB ACCREDITED

    1908 Matthews Township Pkwy

    Matthews, NC 28105 (704) 845-4661

  • THIS LOCATION IS NOT BBB ACCREDITED

    191 Walt Whitman Rd (Rt 110)

    Huntington Station, NY 11746 (631) 427-6779

  • THIS LOCATION IS NOT BBB ACCREDITED

    1921 Zaragosa Rd

    El Paso, TX 79938 (915) 855-3791

  • THIS LOCATION IS NOT BBB ACCREDITED

    1927 Old Gallows Rd

    Vienna, VA 22182 (703) 883-2999

  • THIS LOCATION IS NOT BBB ACCREDITED

    1936 South Rd

    Poughkeepsie, NY 12601 (845) 296-0790

  • THIS LOCATION IS NOT BBB ACCREDITED

    19411 Gulf Freeway

    Webster, TX 77598 (281) 554-2364

  • THIS LOCATION IS NOT BBB ACCREDITED

    195 Dorset St

    South Burlington, VT 05403 (802) 862-3958

  • THIS LOCATION IS NOT BBB ACCREDITED

    195 Harbison Blvd

    Columbia, SC 29212 (803) 749-1433

  • THIS LOCATION IS NOT BBB ACCREDITED

    1951 Mount Zion Road

    Morrow, GA 30260 (678) 479-6636

  • THIS LOCATION IS NOT BBB ACCREDITED

    1962 Del Monte Blvd

    Seaside, CA 93955 (831) 392-0225

  • THIS LOCATION IS NOT BBB ACCREDITED

    19712 Katy Freeway

    Houston, TX 77094 (281) 829-3315

  • THIS LOCATION IS NOT BBB ACCREDITED

    2 Shipyard Drive

    Hingham, MA 02043 (781) 749-4956 (937) 320-9605

  • THIS LOCATION IS NOT BBB ACCREDITED

    2002 Southgate Rd

    Colorado Springs, CO 80906 (719) 667-1232

  • 2010 Route 70 W

    Cherry Hill, NJ 08002 (856) 317-0191

  • THIS LOCATION IS NOT BBB ACCREDITED

    2021 Gun Barrel Rd

    Chattanooga, TN 37421 (423) 553-9099

  • THIS LOCATION IS NOT BBB ACCREDITED

    20600 Lyons Rd

    Boca Raton, FL 33434 (561) 479-4223

  • THIS LOCATION IS NOT BBB ACCREDITED

    2062 Redwood Highway

    Larkspur, CA 94939 (415) 924-2141

  • THIS LOCATION IS NOT BBB ACCREDITED

    2086A Broadway

    New York, NY 10023 (212) 580-7620

  • THIS LOCATION IS NOT BBB ACCREDITED

    21 Federal Road

    Brookfield, CT 06804 (203) 775-3103

  • THIS LOCATION IS NOT BBB ACCREDITED

    210 Settlers Ridge Center Dr

    Pittsburgh, PA 15205 (412) 787-0369

  • 2100 88th St

    North Bergen, NJ 07047 (201) 758-0404

  • THIS LOCATION IS NOT BBB ACCREDITED

    2100 Merrick Rd

    Merrick, NY 11566 (516) 771-4955

  • 2101 91st St

    North Bergen, NJ 07047

  • THIS LOCATION IS NOT BBB ACCREDITED

    2115 Ashley Phosphate Rd

    North Charleston, SC 29406 (843) 569-1866

  • THIS LOCATION IS NOT BBB ACCREDITED

    2118 Scenic Highway

    Snellville, GA 30078 (770) 972-8057

  • THIS LOCATION IS NOT BBB ACCREDITED

    2121 Walnut Street

    Cary, NC 27511 (919) 233-0427

  • 2128 Highway 35

    Holmdel, NJ 07733 (732) 275-6800

  • THIS LOCATION IS NOT BBB ACCREDITED

    2130 Beltline Blvd

    Forest Acres, SC 29204 (803) 738-2370

  • THIS LOCATION IS NOT BBB ACCREDITED

    2130 Pleasant Hill Rd

    Duluth, GA 30096 (678) 957-0101

  • THIS LOCATION IS NOT BBB ACCREDITED

    21436 West Victory Blvd

    Woodland Hills, CA 91367 (818) 883-2342

  • THIS LOCATION IS NOT BBB ACCREDITED

    215 W 92nd St

    New York, NY 10025 (212) 724-2430

  • THIS LOCATION IS NOT BBB ACCREDITED

    219 Pottstown Pike

    Exton, PA 19341 (484) 875-9390

  • THIS LOCATION IS NOT BBB ACCREDITED

    2201 East Fowler Avenue

    Tampa, FL 33612 (813) 615-9292

  • THIS LOCATION IS NOT BBB ACCREDITED

    2205 N Federal Hwy

    Ft Lauderdale, FL 33305 (954) 564-3232

  • THIS LOCATION IS NOT BBB ACCREDITED

    2217 East 80th Avenue

    Merrillville, IN 46410 (219) 756-0599

  • THIS LOCATION IS NOT BBB ACCREDITED

    2261 Broadway

    New York, NY 10024 (212) 579-4446

  • THIS LOCATION IS NOT BBB ACCREDITED

    2266 International Speedway Blvd

    Daytona Bch, FL 32114 (386) 238-8854

  • THIS LOCATION IS NOT BBB ACCREDITED

    2275 Pine Ridge Rd

    Naples, FL 34109 (239) 594-3580

  • THIS LOCATION IS NOT BBB ACCREDITED

    2296 Martin Luther King Blvd

    Panama City, FL 32405 (850) 522-8803

  • THIS LOCATION IS NOT BBB ACCREDITED

    230 Needham St.

    Newton Upper Falls, MA 02464 (617) 527-7500

  • 2300 Wrangleboro Rd

    Mays Landing, NJ 08330 (609) 646-1062

  • THIS LOCATION IS NOT BBB ACCREDITED

    2301 Tyrone Blvd

    St Petersburg, FL 33710 (727) 347-2283

  • THIS LOCATION IS NOT BBB ACCREDITED

    23051 Outer Dr

    Allen Park, MI 48101 (313) 278-5979

  • THIS LOCATION IS NOT BBB ACCREDITED

    2315 Forest Dr

    Annapolis, MD 21401 (410) 571-9838

  • THIS LOCATION IS NOT BBB ACCREDITED

    233 Independence Blvd

    Virginia Bch, VA 23462 (757) 456-0797

  • THIS LOCATION IS NOT BBB ACCREDITED

    235 N. Citrus St

    West Covina, CA 91791 (626) 331-7125

  • THIS LOCATION IS NOT BBB ACCREDITED

    2363/55 Central Park Ave

    Yonkers, NY 10701 (914) 779-5232

  • THIS LOCATION IS NOT BBB ACCREDITED

    2365 MacArthur Rd

    Whitehall, PA 18052 (610) 437-9004

  • THIS LOCATION IS NOT BBB ACCREDITED

    2369 Highway 70 SE

    Hickory, NC 28602 (828) 267-8800

  • THIS LOCATION IS NOT BBB ACCREDITED

    237 1st Avenue

    New York, NY 10003 (212) 533-4748

  • 237 Stafford Park Blvd

    Manahawkin, NJ 08050 (609) 978-2975

  • THIS LOCATION IS NOT BBB ACCREDITED

    2397 South Stemmons Freeway

    Lewisville, TX 75067 (972) 459-9513

  • THIS LOCATION IS NOT BBB ACCREDITED

    24-30 Union Square E

    New York, NY 10003 (212) 254-8816

  • THIS LOCATION IS NOT BBB ACCREDITED

    2405 Miamisburg - Centerville

    Dayton, OH 45459 (937) 439-0925

  • THIS LOCATION IS NOT BBB ACCREDITED

    2415 75th St

    Darien, IL 60561 (630) 427-1458

  • THIS LOCATION IS NOT BBB ACCREDITED

    2439-2441 Flatbush Ave

    Brooklyn, NY 11234 (718) 252-4307

  • THIS LOCATION IS NOT BBB ACCREDITED

    244 E 86th Street

    New York, NY 10028 (212) 585-3091

  • THIS LOCATION IS NOT BBB ACCREDITED

    2456 W Loop 340

    Waco, TX 76711 (254) 662-6921

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500S Pleasant Valley Rd

    Winchester, VA 22601 (540) 678-4109

  • THIS LOCATION IS NOT BBB ACCREDITED

    2535 Richmond Ave

    Staten Island, NY 10314 (718) 477-1967

  • THIS LOCATION IS NOT BBB ACCREDITED

    2543 Mayfair Rd

    Wauwatosa, WI 53226 (414) 258-9133

  • THIS LOCATION IS NOT BBB ACCREDITED

    257 8th Ave

    New York, NY 10011 (212) 243-0086

  • THIS LOCATION IS NOT BBB ACCREDITED

    2590 David H. McLeod Blvd.

    Florence, SC 29501 (843) 669-3347

  • THIS LOCATION IS NOT BBB ACCREDITED

    2600 East Southlake Blvd

    Southlake, TX 76092 (817) 749-0444

  • THIS LOCATION IS NOT BBB ACCREDITED

    2600 S College Ave

    Fort Collins, CO 80525 (970) 204-6653

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    2603 S. Rochester Rd

    Rochester Hills, MI 48307 (248) 852-8280

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    2641 A Vista Way

    Oceanside, CA 92054 (760) 433-4109

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    2650 N. Fairfield Rd

    Dayton, OH 45431

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    26532 Lorain Rd

    North Olmsted, OH 44070 (440) 801-1020

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    2657 N. Salisbury Blvd

    Salisbury, MD 21804 (410) 341-6945

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    2661 Santa Rosa Ave.

    Santa Rosa, CA 95407 (707) 573-9664

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    268 S University Dr

    Plantation, FL 33324 (954) 424-1850

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    268 Washington St

    Boston, MA 02108 (617) 742-0730

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    26831 Aliso Creek Rd

    Aliso Viejo, CA 92656 (949) 349-0690

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    2701 SW College Rd

    Ocala, FL 34474 (352) 873-9012

  • 2702 Route 22

    Union, NJ 07083 (908) 624-9115

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    2705 N Elston Ave

    Chicago, IL 60647 (773) 235-8370

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    2711NW Towne Ctr Dr

    Beaverton, OR 97006 (503) 614-8517

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    2719 Gulf to Bay Blvd

    Clearwater, FL 33759 (727) 799-1757

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    2719 N Meridian Blvd

    Wyomissing, PA 19610 (610) 396-1490

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    27310 Lugonia Ave

    Redlands, CA 92374 (909) 793-9520

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    274 Daniel Webster Hghwy

    Nashua, NH 03060 (603) 888-2631

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    2747 North Clark St

    Chicago, IL 60614 (773) 244-8202

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    275 E. Altamonte Dr

    Altamonte Springs, FL 32701 (407) 260-7144

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    2800 Scottsville Rd

    Bowling Green, KY 42104 (270) 843-2295

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    28211 Marguerite Parkway

    Mission Viejo, CA 92692 (949) 347-1915

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    2841 Broadway 110th St

    New York, NY 10025 (212) 316-4681

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    2937 Cobb Pkwy

    Atlanta, GA 30339 (770) 980-1231

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    299 South Randolph Street

    Brea, CA 92821 (714) 257-9971

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    2995 Preston Rd. Suite 1540 Building E

    Frisco, TX 75034 (972) 334-9920

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    300 Andover St

    Peabody, MA 01960 (978) 532-1199

  • 300 Harmon Meadow Blvd Fl 5

    Secaucus, NJ 07094 (866) 293-3367 (201) 868-5959

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    300 John R Road

    Troy, MI 48083 (248) 307-1227

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    300 N Frederick Ave

    Gaithersburg, MD 20877 (301) 527-1282

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    30120 Haun Road

    Menifee, CA 92584 (951) 672-4097

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    302 N. Congress Ave

    Boynton Beach, FL 33426 (561) 733-8058

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    3033 W. Peoria Ave

    Phoenix, AZ 85029 (602) 674-3409

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    305 Keawe Street

    Lahaina, HI 96761 (808) 667-5834

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    3052 Excelsior Blvd.

    Minneapolis, MN 55416 (612) 926-8068

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    30730 Orchard Lake Rd

    Farmington Hills, MI 48334 (248) 538-8301

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    31-26 Steinway St

    Astoria, NY 11103 (718) 545-0444

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    3100 W Chandler Blvd.

    Chandler, AZ 85226 (480) 855-1928

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    3111 Sports Arena Blvd

    San Diego, CA 92110 (619) 758-0831

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    3120 Peoples St

    Johnson City, TN 37604 (423) 282-2507

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    3144 Crain Hwy Rt 301

    Waldorf, MD 20603 (301) 638-7110

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    3145 Hempstead Tpke

    Levittown, NY 11756 (516) 520-5408

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    3150 Stevens Creek Blvd

    San Jose, CA 95117 (408) 247-3498

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    3151 South IH35

    Round Rock, TX 78664 (512) 310-5718

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    3175 South Federal Highway

    Delray Beach, FL 33483 (561) 819-5656

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    31753 Woodward Ave.

    Royal Oak, MI 48073 (248) 549-8927

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    31945 Gratiot Avenue

    Roseville, MI 48066 (586) 415-1960

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    32 Court St

    Brooklyn, NY 11201 (718) 596-0466

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    32109 Union Landing Blvd

    Union City, CA 94587 (510) 475-1067

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    3226 Buford Dr.

    Buford, GA 30519 (770) 904-5964

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    3240 Monroe Avenue

    Rochester, NY 14618 (585) 264-9570

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    325 North Milwaukee Ave

    Vernon Hills, IL 60061 (847) 520-2574

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    3261 Peachtree Rd

    Atlanta, GA 30305 (404) 262-0400

  • 327 Route 10

    East Hanover, NJ 07936 (973) 428-8606

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    3301 SW 22nd St

    Miami, FL 33145 (305) 569-0525

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    3324 N. Main St.

    Anderson, SC 29621 (864) 226-8513

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    33470 US Hwy 19

    Palm Harbor, FL 34684 (727) 781-8293

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    335 Newnan Crossing Bypass

    Newnan, GA 30265 (678) 423-4238

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    3365 Washtenaw Ave

    Ann Arbor, MI 48104 (734) 477-6897

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    3388 River Rapids Drive

    Coon Rapids, MN 55448 (763) 323-3188

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    3391 Berlin Tpke & Pane Rd

    Newington, CT 06111 (860) 594-8634

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    3425 Erie Blvd.

    Dewitt, NY 13214 (315) 446-2128

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    3440 Camp Creek Pkwy

    East Point, GA 30344 (404) 494-3125

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    3463 Long Beach Rd

    Oceanside, NY 11572 (516) 536-4752

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    347 N. Milwaukee St

    Boise, ID 83704 (208) 672-3445

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    35 South Federal Highway

    Deerfield Beach, FL 33441 (954) 420-5587

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    35101 Euclid Ave

    Willoughby, OH 44094 (440) 975-1023

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    3539 Grand Oaks

    Corona, CA 92881 (951) 279-5283

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    35599 Warren Road

    Westland, MI 48185 (734) 728-0741

  • 3681 Route 9 N

    Freehold, NJ 07728 (732) 866-8885

  • 370 Route 3

    Clifton, NJ 07014 (973) 916-5070

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    3725-B Jefferson Davis Hwy

    Alexandria, VA 22305 (703) 535-6500

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    3730 East 82nd St

    Indianapolis, IN 46240 (317) 570-9358

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    375-A Ave of the Americas

    New York, NY 10014 (212) 929-6553

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    376 South State Road 59

    Naperville, IL 60540 (630) 983-7601

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    380 Waterfront Dr. E.

    Homestead, PA 15120 (412) 461-2367

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    3801 Pelandale Ave

    Modesto, CA 95356 (209) 545-9138

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    3807 E Colonial Dr

    Orlando, FL 32803 (407) 895-9989

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    3813 US Highway 98 North

    Lakeland, FL 33809 (863) 815-6020

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    383 W Army Trail Rd

    Bloomingdale, IL 60108 (630) 893-0769

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    3847 Kirkwood Hwy

    Wilmington, DE 19808 (302) 993-1374

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    385 Fifth Ave.

    New York, NY 10016 (212) 532-4534

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    385 South Colorado Blvd

    Denver, CO 80246 (303) 321-0379

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    3919 Wards Rd

    Lynchburg, VA 24502 (434) 239-5417

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    39256 10th Street West

    Palmdale, CA 93551 (661) 273-9864

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    3929 S. Bristol St

    Santa Ana, CA 92704 (714) 424-9515

  • 397 Route 28

    Bridgewater, NJ 08807 (908) 231-7589

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    3970 Baldwin Rd

    Auburn Hills, MI 48326 (248) 338-0643

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    4000 N. Cicero

    Chicago, IL 60641 (773) 685-1432

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    4001 N. 10th St

    McAllen, TX 78504 (956) 682-6239

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    4005 Nicholasville Rd.

    Lexington, KY 40503 (859) 272-2227

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    4009 S. Mooney Blvd

    Visalia, CA 93277 (559) 732-5936

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    401 North Glendale Ave

    Glendale, CA 91206 (818) 240-3679

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    4022 14th St

    Bradenton, FL 34206 (941) 708-3281

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    40758 Winchester Rd

    Temecula, CA 92591 (951) 694-3285

  • 41 Route 36

    Eatontown, NJ 07724 (732) 389-7523

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    4104 S Tamiami Trail

    Sarasota, FL 34231 (941) 921-2173

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    411 E. Six Forks Rd.

    Raleigh, NC 27609 (919) 828-8673

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    413 N. Federal Hwy

    Pompano Beach, FL 33062 (954) 786-9323

  • 415 Highway 18

    E Brunswick, NJ 08816 (732) 698-9001

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    415 Loucks Rd

    York, PA 17404 (717) 846-6192

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    417 Universal Drive North

    North Haven, CT 06473 (203) 234-2028

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    4199 East Jericho Turnpike

    East Northport, NY 11725 (631) 462-0139

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    4275 N. Harlem Ave

    Norridge, IL 60634 (708) 457-1937

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    4333 Everhard Road

    North Canton, OH 44718 (330) 966-8361

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    4359 West Wisconsin Ave

    Appleton, WI 54913 (920) 733-3768

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    438 NW Loop 410

    San Antonio, TX 78216 (210) 541-6749

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    439 Boardman Poland Rd

    Boardman, OH 44512 (330) 965-0697

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    445 Dekalb Pike

    King of Prussia, PA 19406 (610) 337-0417

  • 450 Route 10 West

    Ledgewood, NJ 07852 (973) 598-9901

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    4502 West Wendover Ave

    Greensboro, NC 27409 (336) 834-1910

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    45450 Dulles Crossing Plaza

    Sterling, VA 20166 (571) 434-0624

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    455 Central Ave

    White Plains, NY 10601 (914) 948-1048

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    4587 Okeechobee Blvd

    West Palm Beach, FL 33417 (561) 682-9959

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    46-047 Kamehameha Highway

    Kaneohe, HI 96744 (808) 235-8705

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    460 7th Ave

    New York, NY 10001 (212) 736-6137

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    4600 Shelbyville Road

    Lousiville, KY 40207 (502) 899-9794

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    4601-4605 Illinois Rd

    Fort Wayne, IN 46804 (260) 459-0361

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    4609 Concord Pike

    Wilmington, DE 19803 (302) 479-9080

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    4610 Commercial Dr

    New Hartford, NY 13413 (315) 768-4266

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    4622 East Washington Ave

    Madison, WI 53717 (608) 242-9146

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    4668 Town Crossing Dr.

    Jacksonville, FL 32246 (904) 928-9268

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    469 86th St

    Brooklyn, NY 11209 (718) 491-9768

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    47 Middlesex Tpk

    Burlington, MA 01803 (781) 270-0444

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    4701 S Cooper St

    Arlington, TX 76017 (817) 472-5478

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    473 Route 211 East

    Middletown, NY 10940 (845) 343-4047

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    4740 E. Shea Blvd.

    Phoenix, AZ 85028 (602) 765-4357

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    4756 El Camino Real

    Los Altos, CA 94022 (650) 559-7780

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    4801 S. Hulen St.

    Ft Worth, TX 76132 (817) 423-4326

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    484 N. Alafaya Trail

    Orlando, FL 32828 (407) 273-8159

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    4860 Telephone Rd

    Ventura, CA 93003 (805) 642-1072

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    49 E Rt 59

    Nanuet, NY 10954 (845) 624-0220

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    4935 Magazine St

    New Orleans, LA 70115 (504) 895-2238

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    502 Old Country Rd

    Garden City, NY 11530 (516) 248-0147

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    5055 Monroe St

    Toledo, OH 43623 (419) 475-1445

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    5075 Morganton Rd.

    Fayetteville, NC 28314 (910) 864-3013

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    509 6th Ave. (13th Street)

    New York, NY 10011 (212) 675-3715

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    5090 N. 9th Ave

    Pensacola, FL 32504 (850) 474-0561

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    5125 Jonestown Rd

    Harrisburg, PA 17112 (717) 541-8900

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    5171 Sunrise Hwy

    Bohemia, NY 11716 (631) 244-9527

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    5234 State Road 100

    Palm Coast, FL 32164 (386) 313-2650

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    5300 Stockdale Highway

    Bakersfield, CA 93309 (661) 634-9789

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    535 Boston Post Rd

    Port Chester, NY 10573 (914) 939-5189

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    539 Granite St

    Braintree, MA 02184 (781) 843-5593

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    5425 Greenville Ave.

    Dallas, TX 75206 (214) 750-8064

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    5425 South Padre Island Drive

    Corpus Christi, TX 78411 (361) 906-0729

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    5463 Lyons Rd

    Cococut Creek, FL 33073 (954) 354-1999

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    5524 Leesburg Pike

    Baileys Crossroads, VA 22041 (703) 671-2445

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    5531 West Loop 1604 N

    San Antonio, TX 78253 (210) 647-0723

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    5555-I Whittlesey Blvd

    Columbus, GA 31909 (706) 653-2588

  • 556 N Route 17

    Paramus, NJ 07652 (201) 447-0055

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    561-565 Connecticut Ave NW

    Norwalk, CT 06854 (203) 866-6837

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    564 US 27/441

    Lady Lake, FL 32159 (352) 205-7536

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    5683 Fairmont Pkwy

    Pasadena, TX 77505 (281) 991-0264

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    5701 W Broad St

    Richmond, VA 23230 (804) 282-1867

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    5724 Grape Ave

    Mishawaka, IN 46545 (574) 277-3432

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    5779 Lone Tree Way

    Antioch, CA 94531 (925) 706-8982

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    5800 E 7th St

    Long Beach, CA 90814 (562) 494-3804

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    5829 Kirby Dr

    Houston, TX 77005 (713) 528-2531

  • 588 Route 70

    Brick, NJ 08723 (732) 920-0829

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    5899 Eastex Freeway

    Beaumont, TX 77701 (409) 924-9123

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    5930 W. Park Blvd

    Plano, TX 75093 (972) 250-2365

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    60 Blanding Blvd

    Orange Park, FL 32073 (904) 298-1525

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    6010 Menaul Blvd

    Albuquerque, NM 87110 (505) 872-0086

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    6110 North Point Parkway

    Alpharetta, GA 30022 (770) 410-7628

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    6135 S Virginia St

    Reno, NV 89502 (775) 852-7158

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    6147 Sunrise Blvd.

    Citrus Heights, CA 95610 (916) 725-1616

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    6150 E. Lake Sammamish Pkwy

    Issaquah, WA 98029 (425) 369-2543

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    6230 Long Prairie Rd

    Flower Mound, TX 75022 (972) 355-4953

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    6250 L. Columbia Crossing Circle

    Columbia, MD 21044 (410) 872-0440

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    6255 Mayfield Rd

    Mayfield Hgts, OH 44124 (440) 646-0233

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    6275 University Dr. NW

    Huntsville, AL 35806 (256) 971-6907

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    6280 20th Streed

    Vero Beach, FL 32966 (772) 978-7219

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    639 Third Ave

    New York, NY 10017 (212) 867-5515

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    6434 Naples Blvd

    Naples, FL 34109 (239) 254-0834

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    651 W 181st St

    New York, NY 10033 (212) 927-2849

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    655 6th Ave

    New York, NY 10010 (212) 647-7093

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    655 S. Main St

    Orange, CA 92868 (714) 564-0660

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    6701-A Loisdale Road

    Springfield, VA 22150 (703) 971-6420

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    672 W Sunrise Hwy

    Valley Stream, NY 11581 (516) 256-4392

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    6731 Richie Hwy.

    Glen Burnie, MD 21061 (410) 553-0687

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    681 Golf Road

    Schaumburg, IL 60173 (847) 285-3289

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    6917 Fayetteville Rd

    Durham, NC 27713 (919) 572-1754

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    6965 Camino Arroyo Circle

    Gilroy, CA 95020 (408) 848-0327

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    699 Baltimore Pike

    Bel Air, MD 21014 (410) 420-9781

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    7009 Highway Six North

    Houston, TX 77095 (281) 463-4193

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    7066 Mineral Point Road

    Madison, WI 53717 (608) 827-9577

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    7069 -B Arundel Mills Boulevard

    Hanover, MD 21076 (443) 755-9445

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    715 W Lancaster Ave

    Bryn Mawr, PA 19010 (610) 519-0249

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    719 Highway 67 N

    Cedar Hill, TX 75104 (972) 291-7684

  • 720 Consumer Sq

    Mays Landing, NJ 08330 (609) 646-1062

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    72333 Highway 111

    Palm Desert, CA 92260 (760) 341-8457

  • 731 Nassau Park Blvd

    Princeton, NJ 08540 (609) 716-9400

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    7325 N Academy Blvd

    Colorado Springs, CO 80920 (719) 598-0638

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    7345 E Chase Blvd

    Montgomery, AL 36117 (334) 279-4061

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    735 Broadway Hillside Plaza

    Saugus, MA 01906 (781) 231-7424

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    74-5452 Makala Blvd.

    Kailua-Kona, HI 96740 (808) 334-1501

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    740 Broadway

    New York, NY 10003 (212) 995-8716

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    75 E 1000 Oaks Blvd

    Thousand Oaks, CA 91360 (805) 418-6190

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    7501 Westheimer Rd

    Houston, TX 77063 (713) 435-0929

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    7503 Youree Dr

    Shreveport, LA 71101 (318) 797-6376

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    7504 FM 1960 W

    Houston, TX 77070 (281) 955-5290

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    7515 West Layton Ave

    Greenfield, WI 53220 (414) 282-8973

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    757 Bethlehem Pike

    Montgomeryville, PA 18936 (215) 368-8144

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    760 Montauk Hwy

    Water Mill, NY 11976 (631) 726-5114

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    7641 N. Blackstone Ave

    Fresno, CA 93720 (559) 436-8204

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    7672 Edinger Ave

    Huntington Beach, CA 92647 (714) 847-7651

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    7708 W Bell Rd

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    Mansfield, OH 44906 (419) 747-4034

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    7782 S. Cicero Ave

    Burbank, IL 60459 (708) 499-1316

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    Memphis, TN 38117 (901) 682-0334

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    Dedham, MA 02026 (781) 329-0951

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    Tampa, FL 33624 (813) 792-0125

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    South Miami, FL 33143 (305) 666-2878

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    838 SW 4th Avenue

    Portland, OR 97204 (503) 222-0996

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    8421 Brier Creek Pkwy

    Raleigh, NC 27617 (919) 484-1243

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    8600 West Golf Road

    Niles, IL 60714 (847) 759-9805

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    8707 S W 124th Ave

    Miami, FL 33183 (305) 412-7777

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    8820 W. Charleston Blvd.

    Las Vegas, NV 89117 (702) 586-3671

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    8948 NW Skyview Ave

    Kansas City, MO 64154 (816) 746-1921

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    Woodbury, MN 55125 (651) 578-6875

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    9450 W Broad St

    Richmond, VA 23294 (804) 273-6809

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    Charlotte, NC 28216 (704) 921-4599

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    Danielson, CT 06239

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    Louisville , KY 40207

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    Gastonia , NC 28054

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X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This seems to be an unsecured website. There seems to be no way to unsubscribe from it. When I called to ask how I could unsubscribe and get my personal information out, I was informed that I cannot unsubscribe, and I will always have an account with them in which they will always have my personal information. I don't want this store or website to have my personal information. I want to unsubscribe from this business.

Desired Settlement: I don't want vitaminshoppe.com or Vitamin Shoppe to have my account information or my personal information at all. I want to unsubscribe from this business.

Business Response:

We are very sorry to hear that you no longer wish to continue your health and wellness journey with the Vitamin Shoppe. We have unsubscribed you from our systems, but do not see an online account for you.

If an online account was setup with different information than what was provided we can definitely take a second look to close any online account you may have.

We are sorry to see you go.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



6/14/2016 Problems with Product/Service
6/10/2016 Problems with Product/Service
5/20/2016 Advertising/Sales Issues
4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On March 5, 2016, I went to the Vitamin Shoppe in Newnan GA looking for a pre workout supplement. It was my first time in a Vitamin Shoppe. I explained to the store associate helping me, ****** that I had just moved here from New Mexico and was not able to find my regular supplement out here. He showed me several different supplements, none I'd heard of. He told me they did not have samples of products, but that if I brought back the unused portion within 10 days I could get my money back. The manager **********, was standing next to the register as he told me this so, I purchased a $50 supplement. The following day I left on a business trip and was unable to try it, but as soon as I got back I used it and right away discovered it was not something I would be able to take. I immediately went back to the store the next morning, still within the 10 days ***** had mentioned, and again the manager ********** and another employee, ******** were at the front. I explained to her the situation and that I just wanted to return the product. ********** began to get very defensive, called me a liar and said ***** was new but he would never tell me that, that they do not do returns. I began to very agitated and asked to speak to someone over her and she informed me that I could leave my name and number and if someone wanted to get back to me they would. All the while the store employee, ******** stood there laughing the entire time. ********** immediately went outside to call the district manager but refused to allow me to speak with him. Since this day, I have called the corporate office 7 times and each time I am connected with someone different who claims to be a supervisor and each time they say they will return my call within 48 hours. I have yet to receive one call back from anyone. Most recently I spoke with ***** ************* and was assured she would take care of it. That was a week ago. No one has contacted me again.

Desired Settlement: At this point in time I just want my $53.49 back. I will never shop in a Vitamin Shoppe again, nor will I recommend them. I still have both the product and original receipt that I'm willing to submit should that be needed.

Business Response:

We have discussed this issue with Mr. ******* and we’ve issued him a gift card for his experience. We will also honor his return and refund on his next store visit.

We will be discussing the experience with the store staff internally to improve all customers shopping interactions going forward. We certainly apologize for this and thank Mr. ******* for bringing it to our attention.

4/1/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/30/2016 Advertising/Sales Issues
3/23/2016 Delivery Issues
2/27/2016 Billing/Collection Issues
12/1/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have a coupon from 'SuperSupplements' for 15% off and was notified by email of product discounts. I went on line and ordered 3 Organic Protein Bars, 2 boxes of '"22 Day Protein Bar-Walnut Fudge', 2 'Zing Protein Nutritious Bars' and a supplement called--"Fast-Joint plus Care". I spent 2 days calling customer service; on 11/11 it was unresolved and the customer service rep asked me to call back and speak to a supervisor...after a 15 plus minute wait it took another 30 mintues to resolve the issue...not completely because I could not order the Organic Protein Bars and there was a 1 dollar difference in price when I ordered the 22 day bar via "The Vitamin Shoppe" (The supervisior was very kind, but was not able to make an adjustment in price or provide the Organic Protein Bar...she did honor the 15% off coupon.My biggest frustration is that I had a similar issue when I tried to order from 'The Vitamin Shoppe' and I had to spend time with customer care to get my products per discount. I had to be very persistent. FYI..."The Vitamin Shoppe" purchased "Supersupplements" 4 years ago...they have different prices and product availabiltiy. Also...some Supersupplement stores will interchangeable accept the Vitamin Shoppe Coupons, but not the other way around...kind of a big marketing circus and frustrating the customers!!!

Desired Settlement: I would like this business to be straight forward on what they have available and have the same prices would work as well. There was nothing wrong with my visa card, even after removing the Organic Food Bar Protein my order was not accepted. You would have to ask them why...when there was no issue with the online supply of the 22 day bar. The customer service person....tried processing the order 3 times on via the "supersupp", then was partially successful via the Vitamin Shoppe. Stop the Games!

Business Response:

spoke to **** *** ***** and resolved this matter by offering her a $25 in house credit for the inconvenience. The customer was very happy with the resolution

 

******

9/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contacted Vitamin Shoppe to see if they would match their competitors price on an item which was priced 25% higher. My original email sent to Vitamin Shoppe customer care through website on 08/26/15. A response was received by ******* *. the very next day. However, it did not address my concern and furthermore was an unprofessional and poorly timed opportunity to push the Vitamin Shoppe brand product on me. I responded to ****** *. (******************************) and asked her to fwd my extreme dissatisfaction onto a manager and have them contact me immediately. ******* *. responded immediately and confirmed she sent my email to a manager. On Sept 2, nearly a week after our communication, I circled back with ******* *. and asked for a status update on why I had not been contacted. It is now Sept 8 and my feeling is that Vitamin Shoppe does not take my concerns seriously and that they are alleviating their responsibility by ignoring a former loyal customer.

Desired Settlement: This is complaint resolution 101 and should NOT have taken nearly two weeks to have a manager intervene. I'd like some sort of monetary incentive for the aggravation and time spent trying to resolve a simple price match situation.

Business Response: We are sorry that you feel we were trying to push the Vitamin Shoppe Brand items on you and that was not the case. We were just trying to let you know of other promotions we had as we do not price match. The below information is taken from our website.

Pricing

What is your price matching policy?
The Vitamin Shoppe offers competitive prices for all of our items. We do not price match competitor website prices or promotions.

Consumer Response:
Complaint: ********

I am rejecting this response because it does NOT address the fundamental lack of communcation which was requested(to be contacted by a manager almost two weeks ago!). Furthermore if this companies prices were so competitive then why would their largest competitor, ****************, be offering the same product at a 25-30% price reduction?? If this is the type of unprofessional and second rate complaint resolution that can be expected from a "trusted" retailer such as the Vitamin Shoppe then I will be taking all of my personal and business needs to a competitor. The lackluster  "branding" damage control displayed by the respondant is appauling. Please send complaint back to the business and have them try this again. 



Regards,

******* ******

Business Response: We are very sorry for not reaching out to you when you initially requested to speak to management. We do acknowledge we should have provided you with more timely feedback and again apologize. Unfortunately we would not be able to honor the price match request.

8/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Keep telling me that my order doesn't pass the verification process and concealing my order and encouraging me to use another card. I tried a few cards and I also confirmed with my credit card company that the transaction went through on their end (I also saw the correct amount pending transactions on my credit cards). My cards don't have any problem. Are you just trying to obtain my credit card information?

Desired Settlement: Please send me my order.

Business Response: Contacted Mr. ** and informed him that his new order has been placed and approved. order should arrive within a few days.

Mr. ** was happy with this outcome.


******* ****

8/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a credit for 7.50 $ They refuse to honor my credit. I am in the military & put it away & didnt use it. I have called the store several times only to be dissed. I have called the corp. office in N. Bergen only to be put off. T this point I want my $ refunded to me. I do not like the attitude of this store. I will take my business elsewhere.

Desired Settlement: $ refunded

Business Response: We reached out to Mr. ****** via email on July 7th and have not received a response.  We called and left a voicemail with instructions on how to reach us to have this matter resolved.

We will await his response.

******

Consumer Response: Complaint: ********

I am rejecting this response because: ****** promised me a refund in May of 2015. This is more nonsense. Please have them send me a refund & I will be done with this company. Give me also the # for " ******". My # is ###-###-####. 



Regards,

***** ****

Business Response: We are issuing a refund check for $7.50 to the customer.

8/15/2015 Problems with Product/Service
5/21/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with The Vitamin Shoppe and received my total of $47. The next day I have a charge on my debit card in the amount of $51.18. When I called customer service I received an "I don't know how that happened, but all I'm seeing is $51.18. I talked with another agent who told me, "That's strange but I refunded you $4.90." My order ships out and I am charged $51.18 when my email confirmation shows my order total at $47.00. My order qualified for free shipping. So the extra money is not from that, I expected to receive a refund of the difference $4.18 or I will be disputing the charges with my bank. This is an unfair practice and you can't add mystery charges just because you feel like it and have your customer service agents lie saying they "don't know how that happened."

Desired Settlement: I want a refund in the amount of $4.18.

Business Response: Tell us why here...

 We sent below message to customer on May 18th.

We wanted to contact you regarding the matter below which we do apologize that it has caused you an
inconvenience. I was able to research this matter and had the accounts payable
department issued the refund of $4.90 back to the credit card on 05/12/15. If
you do not see this refund reflected on the account please let me know and I
will respond as soon as possible and help you with the issue. We hope you have
a great day and thank you for shopping with the Vitamin Shoppe.

Customer Care



Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On Thursday, April 30, 2015 I placed an order on vitaminshoppe.com in the total amount of $48.39. On Friday May 1, 2015 I received an email stating that one of the items were no longer available. In addition, I received another email stating that the rest of my order was shipped. I called customer service on Friday, May,1, 2015 to confirm if I would be receiving a refund for the product they stated was no longer available and she assured me that I would. It is now Tuesday, May 5, 2015 and my order has not shipped (I confirmed this information with UPS) and I still have not received a refund for the item they no longer have available. Please explain the following: 1. Why would your company send an email confirmation falsely stating that products were shipped to the customer when they were not? 2. Why would you falsely advertise products as available for purchase on your website when they are not? These issues have caused me a huge inconvenience. I've never had any issue with Vitamin Shoppe before. Hopefully these poor business practices will be resolved quickly.

Desired Settlement: A refund for the full amount of $48.39. The items I ordered shipped free with expedited shipping due to the false advertising and false shipping documentation that was sent to me via email.

Business Response: We contacted Ms. ********** via email on May 18th. We apologized for the inconvenienced this may have caused.


We provided details about how  tracking works when a packaged is shipped on a Friday.   We provided further details about the type of carrier that was used  to ship to her P.O Box. 

In regards to her inquiry about the cancelled item we explained that because it is cancelled her ****** account was not charged.

Ms. ********** received her order within four business days which is well within our promised delivery time frame.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

4/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Vitamin Shoppe refuses to refund credit card purchase as promised. Product_Or_Service: Modified Citrus pectin

Desired Settlement: DesiredSettlementID: Refund Refund credit card as promised.

Business Response: I’ve left a message for *** ******* regarding her concern.

Our records show the item was returned opened and this is why we issued an in house credit. The credit is for $96.29 and is still valid. The credit can be used at any Vitamin Shoppe store. 

3/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been purchasing Vitamine Shoppe brand psyllium husk for cholesterol reasons for a long time. Recently, the packaging and formula changed. I was told by my local store that they were told the formula was not different, but it is different. It tastes horrible and foams up. I have switched brand to NOW and would like an explanation of when Vitamin Shoppe will go back to the previous formula. I ordered several bottles on ****** since they had the old package sticker in the advertisement, yet when the arrived, they were the new formula and new label; both worse than the other formula.I would like a refund for the 4 bottles I purchased as well as information from someone who knows about the formulas so I can find out where to purchase the old formula.

Desired Settlement: DesiredSettlementID: Other (requires explanation) See request above. I called corporate a long time ago and no one has had the decency to call me back. I was even transferred to an area where this type of question would be answered, yet no one has called me back.

Business Response: We have issued a full refund for the order ($31.64) and we are reaching out to *** **** in regards to the Psyllium Husks formula.



Consumer Response: Complaint: ********

I am rejecting this response because I received a curt response in the form of a voice mail that basically stated there would be no discussion of the product information I requested.

I will require a phone call from someone who can discuss, not just leave a blow off message, the question about the formula I have. The person should also leave a call back number and best time to be reached if they cannot get a hold of me.


Thank you,
***

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello, I purchased the Vitamin Shoppe Calcium 1000 mg. Carmel Chews for $9.99 cash on 11/28/2014. I returned them for your Chocolate Chews on 12/12/2014 (same brand and strength). Second Transaction (Return): However both items made me very sick. My receipt says, "End Return." I am very upset that I cannot get my money back. Your store policy does not state only one return per item. I am requesting a total refund of $9.99. I look forward to your reply in this information. Sincerely, **** ** *****

Desired Settlement: I want a total refund of $9.99 by company check. I do not want to return to the store ever again.

Business Response: We spoke to Ms. ***** and apologized for the delayed response to her concern. We are issuing a refund check for $9.99 and believe this will resolve the complaint.

3/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered Bing energy drink and it froze, they talked me into trying it again with a free replacement with the promise they would email me the day it was coming to I could have someone put it in my house. They did not and it refroze. They then told me they would refund as they didnt want to chance again-I agreed totally. They sent me a return shipping and I called and told them I had recycled the cans already as they didn't ask of that with the first replacement I had no idea I was to keep the busted cans. I have tried on 12/22/14, 1/18/15, 2/6/15 and 2/25 and 2/26. All with promises of receiving a refund the last one in 2-4 hours, the previous 7-10 business days. My credit card company was going to put to dispute but after 60days they can't. It is only $27.74 BUT it's the principle and how many others do they do this to?

Desired Settlement: I prefer refund but would accept replacement as I am no longer traveling.

Business Response: We certainly apologize for the time it took to issue the refund.
In no way did we mean to delay your refund.

Our records show a refund was issued on 2/25/15 for $27.74.
The refund was issued back to the credit card used on the original order.

Again we are sorry your refund was delayed. 

Consumer Response: Complaint: ********

I am rejecting this response because:I just called my credit card company and there is no credit. Keith from Vitamon Shoppe said on 25th the credit would show in 2-4 hours and I told him I would give him until the next day or I was going to BBB.



Regards,

****** *******

Business Response: We have double checked our records and see a refund of $27.74 issued on 2/26/15 to the **** card used on the original order.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** *******

3/8/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The Vitamin Shoppe intentionally misleads it's customers by advertising on the top of it's website that all orders placed by 6PM will ship that same day. It does not ship orders received the same day by 6Pm of that day, nor does it ship the following day. They use very non-specific language on their disclaimer, specifically, "pending verification of billing information and the shipping method selected."This language allows the Vitamin Shoppe to take as long as it likes to ship an order, claiming they have to verify the billing information. However, if the order in question is a repeat order, to the same customer using the same payment method how can they legally get away with such a blatant falsehood? Anyone needing to order supplements, vitamins, etc., in a time sensitive manner would be well advised to go elsewhere to do business to ensure proper delivery. A public company should not be allowed to intentionally mislead consumers in such a blatant way.

Desired Settlement: They should be required to clearly state their shipping policy on their website and offer refunds to consumers who have been duped by their obviously intentional deception.

Business Response: *** ******** order was placed on 2/2/15 at 8:20PM so his
order should have shipped out on 2/3/15. Unfortunately his order shipped a day
late on 2/4/15.

We certainly are sorry that his order shipped late.

We do our best to meet our 6PM promise to our customers, but
obviously didn’t meet the promise with this order. We needed to perform
verification for this order and once verification is required those orders fall
out of our 6PM promise.

However, even with the delayed shipping *** ******** order
was delivered on 2/5/16, which is within our standard shipping delivery time of
2 – 6 business days.

Again we are sorry that the order shipped late and we thank
*** ****** for the valuable feedback.

1/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have purchased 32 shaker bottles on January 2nd. Briefly after I've received an email stating the order is on backorder and that the items will ship as soon as they become available. On January 8th I went to check the status of my order only to see the order empty on Vitamin Shoppe website. I entered a chat with Roxy who stated my order has been canceled and that I should have received an email about it. Vitamin Shoppe canceled my order after I provided all my personal and credit card information. They have never informed me about the cancellation nor did they attempt to offer any sort of comparable items instead.

Desired Settlement: I would like to see Vitamin Shoppe honor my order and send me the items I've ordered (or comparable items). My order number was **********.

Business Response: Due to an error the item ordered, *** *** Shaker Bottle, was
priced on our website for $0.99. The regular price for the item is $7.99 so we
received a lot of orders for the item. Unfortunately we were unable to fulfill orders
placed for the shaker bottle and had to cancel the orders. Below is a copy of
the email sent to customers that ordered the *** *** Shaker Bottle.

 

Dear Valued Customer,


You recently placed an order for *** ***
Shaker bottles on our website at www.vitaminshoppe.com.
Unfortunately, due to a pricing error, the overwhelming demand and the
manufacturer's ability to meet this demand, we are unable to fulfill your
order. As a result, we cancelled this item from your order. Please note that if
you have other items in your order, they are processing as normal. We apologize
for any inconvenience this may have caused you.

We would like to make
this up to you by offering you this 20%
off coupon
that you may use towards a future order. To redeem, please use coupon code at ******** checkout.

Thank you for choosing
us to help you fulfill your wellness needs.

To your best health.

Sincerely,
the Vitamin Shoppe team

While we are unable to honor the price for the *** *** Shaker Bottle or a substitute
item, we will be happy to honor the coupon. We understand this might not be the
best outcome but we do sincerely apologize. The coupon code ******** can be used on our site for
20% off.

Consumer Response: I am rejecting this response because:

Number of orders were honored and shipped. Why was mine discriminated against?



Business Response: We definitely understand your frustration with this
situation and please know we tried to please as many customers as possible.

Some orders with limited quantities of the *** *** Shaker bottle were shipped. To
get orders out to as many people as we could we had to cancel orders that contained
higher amounts. Unfortunately this included your order.

We certainly apologize for this.

12/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: During Black Friday, Vitamin shop had this amazing deal of two 5lbs of Whey Protein which I quickly ordered. Long story short, when I checked the tracking number a few days later, it showed that the sender had requested the product to be returned. On Thursday I called and they mentioned how there were "fraudulent" activity on my end. I immediately called my credit card company, and they said nothing was wrong, and if it was, I would have received a message. So there were nothing wrong with payment, and in fact, I was still charged with the product as well, and second, I never received any notifications via phone or e-mail about my account activity with Vitamin shop. So I called the next day and they referred me to the billing department, the first person I called in that department hanged up when I tried to explain my situation with this issue. When I called and made note of it the second time, a gentleman made it clear to me that he had no idea what the details of the fraudulent activity was, and that my account was just suddenly closed. Once again, I only find these things out through interaction with calling them, but not through a notification via e-mail or text. They also told me there would probably have no way of honouring the deal, and that I should expect a refund. I also talked with several of my friends who have ordered from them with the same deal, and they mentioned how their payments were cancelled as well.

Desired Settlement: I do not know how this retailer handles its customers, but I did not like being accused of something I did not do or had no transparent knowledge of. There was a definite lack of transparency and it was completely inappropriate to hang up on a customer. I trust the company will refund my credit card, however, more than likely I can not see any outcome of myself buying from this company again but I will actively continue to recommend friends to other retailers.

Business Response: We contacted *** *** and informed him of the reason why his order did not ship.  He was happy about the call. We prepared a replacement and sent it via expedited parcel.

** *** is satisfied with this resolution.

****** ****
Customer Care supervisor

Consumer Response:
Complaint: ********

I am rejecting this response because:

Initially I was very satisfied with being called and informed as to why my both of my orders were not initially processed. I thank the company for taking the time to respond to the questions I have had and try to resolve the issue by apologizing and replacing one of my orders plus expedited shipping. However, I never received the replacement, and only when this response came in did I call the company once again to inquire the status of the same order that I had placed a month ago. Then after being on hold and transferred to another department, and then after a few questions regarding my account, I was told was that there was another issue with the order and throughout my call, it had now been resolved and I should expect to receive it tomorrow. 

I was very surprised to hear this, as not only had I expect to receive it last week, but they had never contacted me either through e-mail or phone that there was another issue with the order, nor was I aware that this order was being on hold. So though I was waiting for "expedited shipping," I would have to assume that this order would most likely not have been shipped if I had not once again reached out to them about it.

Though they were very timely in their initial response to call me back after I filed this complaint and though I was initially very inclined to accept our resolution, because of how untimely and how uninformed I was about even the replacement order, I can not feel obligated with accepting this response for the reason that it had taken me almost a month, several e-mails, and several calls to hopefully receive one of the two orders I had purchased a month ago. I have a lot of patience, however, I am not satisfied as how they handle orders and the lack of information and the lack of contact they had to attempt to even resolve an issue with their customers.

Regards,

**** ***

10/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered vitamins but refused them. UPS contacted me looking for brokerage fee's that I felt were outrageous. I told UPS to please return the item to the sender as I could purchase elsewhere for a more reasonable shipping cost. I immediately called The Vitamin Shoppe and was advised that once they received the item back they would credit me and the women apologized for the inconvenience. I called UPS today as I saw the was still sitting at their depot and asked what was going on as it should be returned to the sender. I was told that they said to abandon the parcel. I called the Vitamin Shoppe and was now told that any parcel refused or not delivered they will not refund or even offer a credit. So I'm out just over a $100, which feels like robbery. Had I been made aware during the first call that no credit was going to be given I would have paid the brokerage and been done with it. It feels like robbery.

Desired Settlement: I would feel better with a credit and may even purchase from there again.

Business Response: We Manually refunded the customer the full value of the order as requested.  We contacted customer about the credit.

10/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had called earlier and internet chat about non delivery and my request was met with sarcasm by ****..***** issued threats thats if I do stay on hold I would not get refund. I waited a week for this medicine and they ignored speaking to the shipper until the final day.

Desired Settlement: IT TAKES 7-10DAYS TO PROCESS REFUND SHE SAID NO ALTERNATIVE. I want immediate refund in cash now so I can regain my health immediately

Business Response:

On September 29th we emailed Mr. ******* and informed him that UPS had difficulty locating his address therefore the order was returned.  We issued a full refund back to his paypal account.
Mr. ******* responded back to to our email on same day.

9/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had an ongoing issue with Vitamin shop.com. It began July 30th when I saw the first charge from them. I had not ordered anything as was able to get online and get it taken care of. I don't know what was ordered but it was being shipped to me at my address. I got another charge for the exact same amount a week later, again package being shipped to me and I never ordered it. I contacted customer support again And told them something in their system has me on auto ship somehow. You are supposed to have an account with them for auto shipping, which I do not have an account with them so they should not have my credit card information in their system. I got a charge yet again on August 16th. This time I tried contact customer service and they have a phone number to call as they no longer offer online help. I call their number which says on their site is available "everyday" from 9am -6pm eastern time. So I call the number and it turns out it is only available Mon-Fri which I should have guessed as misinformation seems to be on par with their service.

Desired Settlement: I want these charges to stop. I want them to find in their system where they have this order auto shipping to me and cancel it. I want my card out of their system as they should not have had it in the first place.

Business Response:

Today September 9th. we sent an email to *** ******* and suggested that he contact his financial institution to inquire about his recent charges.

See email attached.

****** ****

9/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Aug. 23, 2014, I placed an order through this company's website. They shipped the order, but *** failed to deliver it to my home address. Instead they delivered it to a "UPS Access Point" and I am expected to go and pick it up. That is entirely unacceptable. I placed the order for delivery to my home address because it was convenient. Having to pick up the order is not. I informed the company on the phone that I was not picking it up and I refused delivery. They were supposed to refund my credit card for $23.23. To date, I have not received a refund.

Desired Settlement: I expect a full refund of $23.23 plus any interest that I am charged because they charge is not paid in full.

Business Response: *** tracking shows *** ****** finally received his order.

we sent email to *** ****** about what occurred. we also issued refund as he requested.

Email attached.

****** ****
Customer Care Supervisor.

9/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Put an order on Jun 25. On Jun 26 I received an email claim that the items I ordered are Back-ordered. Waited for more than 2 months and did not hear anything from that company. Today I did an online chat with a service guy *****", and she told me my order was cancelled on July 3rd! I do not understand that why my order got cancelled. Several of my friend put the same order as me on the same day, and they received the items on mid July. I am very unhappy about how the company do things. Cancelled my order without any notice, and treat customer unequally.

Desired Settlement: Need an apology from the company, and deliver my order ASAP.

Business Response:

Today on September 9th we sent customer an apology via email and also sent him a free order for the products he ordered.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

7/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with The Vitamin Shoppe after an reviewing several other websites for Whey Protein Powder. The Vitamin Shoppe had advertised "Free Shipping on orders over $25.00 / order by 6pm ET ships the same day". I rushed home from work and place the order before 6pm and was expecting the shipping to ship the same day as advertised and it did not. It shipped the next day so I was upset since I rushed to place the order. At the bottom of their website they have the BBB icon so I clicked and notice this is not the first time this has happened. on 5/21/14 there is another complaint regarding the samething. This is a gross misrepresentation of advertised special and their responds was "We emailed Mr. with an apology and promised to look into this situation to ensure it does not repeat itself. Well it did happen again 2 months later.

Desired Settlement: I would like a refund and for them to send me a return label so I can ship back. I refuse to deal with a company that doesn't do as they state or stand behind their product/services.

Business Response: We are very sorry we didn’t meet our shipping commitment for your order. We do not want anyone to be unhappy with their Vitamin Shoppe experience so as per your request we will pick up the order and issue a refund. 

7/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a water bottle through The Vitamin Shoppe and my credit card has been charged (prior to shipment). After the charge, they sent me an email saying the product has been back ordered. Then several days later, today, I check my order online and it's completely gone. No product is listed under my order number. I tried to contact the customer service through their online form but when I clicked submit, it says I was not authorized to submit it. I called and no one picked up. I would like my order shipped.

Desired Settlement: I would like them to honor my order.

Business Response: The order for the customer is still in our system and we will ship it as soon as we have stock. Due to a price error on our site the item was removed. When the item is removed it, unfortunately, is removed from customer's order history. We apologize for any confusion.

7/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made an online purchase on VitaminShoppe.com. Never had a problem making purchases in my local store but this time I decided to make the purchase online. They billed my credit card twice. They said the first charge was an "authorization" charge, made for the entire amount of the transaction. Then they claimed the second charge was made when my order was shipped and it was the "real" charge. First, nowhere on their website or in their Terms of Use or Purchase Policy does it state that they make two charges like that. I have heard of rental car agencies or hotels making open "authorization" holds because of the nature of those transactions but I've never heard of store doing it and never had this happen in the dozens and dozens of other online purchases I have made. If they had at least informed me somewhere in all their policies that this would happen I would never had made the online purchase and would have instead gone to my local store. Second, they claim the 2nd charge was made when my order was shipped. However, my order didn't ship until 2 days after they made the second charge. (This is a secondary complaint but they claim all orders made before 6 pmEST will be shipped the same day. Mine was not shipped until 3 days later and I even paid for 2nd day shipping which was a total waste of money.) I did contact my credit card company and they said that Vitamin Shoppe had not released the hold on the authorization charge yet so the amount would be held until over a week from now. I then contacted Vitamin Shoppe customer service. They confirmed this practice is not in any of their agreements and said someone would call me by 2 pm today to deal with the problem. They never called. And because I use a prepaid card with only the funds I intend to use to make purchases loaded on it, this means I either have to wait over a week to make my other purchases or reload the amount of my transaction to cover the double charge. Awful way for them to do business

Desired Settlement: They should at least inform their customers in some way of this double charge policy. And they should have to decency to call when they say they will or try to actually doing something about the incovenience. This is more to warn other potential customers as I will never be doing business with this company again. And if you are a potential customer considering ordering from them online, find another company to do business with!

Business Response: We apologize for the order receiving a double authorization. This was a system error and is not a standard practice. All orders placed on our website are authorized for the full amount of the order once. As the order ships we charge the credit/debit card. Also, we have refunded the shipping cost on the order, $11.99, on 7/1/14. We believe this will resolve the matter and again apologize for the inconvenience.

Consumer Response: I am rejecting this response because:


Two different issues.  The double charge and the refunded shipping costs.  First, I received multiple contradictory answers from their customer service.  The final answer I received from ******* *****, one of the Customer Care employees, is that it IS their policy to make two separate charges, with the first "authorization" usually disappearing (being refunded) within 1-3 business days.  Although this is their policy, it isn't stated anywhere in their lengthy Terms of Service agreement or their Purchase Policy agreement.  Seems like a purposeful and glaring omission to make. 

Can you imagine if every time you used your debit card to make a purchase the company deducted twice the amount of the transaction (without even telling you, even in the fine print) and then their response was "Oh, that's just how we do it.  Don't worry.  You'll get your money back eventually."  That's good business??  Maybe it isn't an issue for customers using credit cards where the charge will have been reversed by the time they get their statement and have to actually pay their credit card company.  But for debit or prepaid card users it is a different story.  (And for the record, it took just over 10 days for me to get my refund.  I did speak with a customer service rep who was going to try to fast track my refund but she told me she couldn't unless I provided her with my card number AND my social security number so she could contact the bank on my behalf.)

I do think that they can conduct business that way if they want to.  Some businesses, like hotels and even gas stations (when you swipe your card at the pump), will place an authorization hold on a card that can take a while to be released.  But I've never heard of that happening with a simple webstore purchase.  And my biggest issue is IF THAT IS THEIR POLICY THEY SHOULD DISCLOSE THAT IN ADVANCE.  (If I had known in advance I would have found an alternative store to use or made the purchase in one of their local stores near me.)

As for the refunded shipping costs, their response makes it seem like they did that as a way of making up for the problem, which is absolutely not the case.  Shipping was initially free.  I paid extra to have my items shipped 2nd day air.  Their website promised that all orders received before 2 pm would ship that same day.  My order was well before the 2pm deadline but wasn't shipped until over 48 hours later.  Not same and not 2nd day arrival.  That's why I asked for a refund of the shipping.

Yes, I did eventually get the refund.  Yes, it was definitely more than a slight inconvenience.  I won't be doing business with them again.  To anyone planning on doing business with them online, I'd say Buyer Beware -- big time.  And why are "accredited" businesses not called on having hidden policies like this to begin with?

7/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: About a week ago, I sent in an order for 4 Camelbak .75L Chutes priced at $3.99/ea promotion on the Vitamin Shoppe website. A few days ago I contacted Vitamin Shoppe asking about the situation. They explained to me that my order was backordered and later cancelled due to the reason that they had accidentally priced the product too low. Since this was an error on the part of them I asked if there is anyway for me to receive the product, but the representative told me that all orders were cancelled. Today I received an email from my colleague. This email was sent from Vitamin Shoppe stating that her order would still be shipped out and the price mistake will be honored. I ordered the product before I shared the promotion with my colleague, but my order was cancelled while hers was due to be sent in a week. Therefore, I called Vitamin Shoppe about my predicament a few minutes ago and they told me that my order has been cancelled and that there is nothing they can do to help me with my problem. This is one of the worst customer service issues I have experienced and with the way they handled this problem in a discriminatory fashion is infuriating. I have been a loyal customer with Vitamin Shoppe for nearly a decade and for the customer service to treat me in this way is not only shameful but very disappointing.

Desired Settlement: I hope that Vitamin Shoppe will consider this issue more seriously and uphold the agreement they have made by shipping out all of the purchased products equally instead of selecting certain people to honor. In addition I hope that the supervisor will send me a sincerely apology for the way she handled the situation and my concerns.

Business Response: First we certainly apologize for the situation Mr* **** encountered.

The Camelbak items in question were incorrectly priced onour website and we received an overwhelming number of orders for the products. We have done our best to fulfill as many orders as we could, but did not have the stock to fulfill every order.

When we made the tough decision to cancel orders we knew some customers may get upset that their order(s) would not be processed. As customers ourselves we understand this is a frustrating situation. We never intended to upset any customer due to this issue, but we could only process a portion of the orders received.

We acknowledge that the process we used to cancel some of the Camelbak orders was not perfect, but it had to be done. We deeply regret that the order could not be fulfilled.

Again we understand Mr* ****’s frustration and are sincerely sorry that we didn’t meet his health and wellness needs.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that there is nothing more Vitamin Shoppe is able to accommodate me with. Therefore, pursuing this issue with a negative response will get nowhere. As a business, I can understand their method of satisfying the greatest number of customers by fulfilling smaller orders, but the premise is morally wrong. Instead of honoring orders placed on a chronological scale the way they handled the issue is extremely disappointing and I will never again order from this company again. I appreciate the assistance BBB has provided me with in handling the situation.



7/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Hi - Based on an discount price for a Camelbak water chute (Vitamin shoppe product#: C3-1071 CAMELBAK CHUTE .75L RUST 0.75 LITER), I ordered 2 of this item on June 25th, 2014 (vitaminshoppe.com Order #: *********, total charge: $8.70). I received an order confirmation email on same day. Next day, June 26th, 2014, I received the following email saying the item is back ordered and they will ship the item as soon as they restock the item. Thank you for choosing The Vitamin Shoppe, your source for a wide selection of healthy living solutions. One or more of the items that you have ordered is currently unavailable and has been backordered. We apologize for the inconvenience. Please be assured that when these back ordered item(s) arrive, they will be shipped to you immediately, with no additional shipping charges. Order Number: ********* Order Date: 25 Jun 2014 Backordered Item Description Qty __________________________________________________________________________ C3-1071 CAMELBAK CHUTE .75L RUST 0.75 LITER 2 On 3rd July, 2014, I received another email from vitamin shoppe stating that they have cancelled my order due to pricing error: You recently placed an order for Camelbak water bottles on our website at www.vitaminshoppe.com. Unfortunately, due to a pricing error, the overwhelming demand and the manufacturer’s ability to meet this demand, we are unable to ship the Camelbak products. As a result, we cancelled these items from your order. Please note that if you have other items in your order, they are processing as normal. We apologize for any inconvenience this may have caused you. We would like to make this up to you by offering you a 10% off coupon that you may use towards a future order. To redeem, please use coupon code ******** at checkout. After receiving the above email, I have sent email to vitamin shoppe to entertain my order. Please help.

Desired Settlement: Please entertain my order (Order #: *********) and send the items at the ordered price.

Business Response: Unfortunately we do not have enough stock to process this order. We have sent a 10% coupon with our apologies. This coupin can be used for any item(s) on our site.

Consumer Response: I am rejecting this response because:

This is against their promise to ship the item. They should have proactively monitored the stock and update the same on their website.

7/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order from The Vitaminshoppe.com and when my Order arrived I received ONE item instead of the 6 items I ordered. I received one (1) Move Free Ultra. That's it! I called and talked to a lady named *****( That's what she claims her name was). I reported the issue. ***** was extremely rude and unprofessional. ***** kept putting me on hold and the hold times were excessive!!! She told me she would request a refund. I am still waiting for the refund. ***** and the Vitamin Shoppe screwed up my order and then when I call, They are rude and unprofessional. Request a refund? Why not fix it now??? Refund the money now!

Desired Settlement: Request a refund? That is outrageous!!! I am still waiting on the refund Their service is terrible. They mess up my order and yet I have to wait on hold forever, Talk to ***** who could care less and I am still waiting for a refund! Refund my money Now!!!

Business Response: We certainly apologize for the issues Mr. ****** experienced with his order. We have issue a refund of $245.89 which is the merchandise total for the items not received (order total $272.88 – item received $26.99 = $245.89). This should resolve the refund issue.

Business Response: The $218.90 portion of the refund processed on 6/26/14 and shold be seen on Mr. ******'s card now.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

6/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I visited the Vitamin Shoppe store # 232 to purchase a few products. The ******** ************ with honey (1801307) and ******** Invigorating face wash (*******) were not available in store and so upon request the associate placed the order online through the website for these products. The name of the associate who helped me was ******. When I asked her if these products would be delivered to my home address she confirmed that they would. Then when I saw my receipt, where it said "ship to store" and I checked with her, she again re-confirmed that the products would be shipped to my home address. However, I was not convinced and at that point she mentioned that I could not cancel/change my order. So I called up the customer service of Vitamin Shoppe at phone number ************. The associate I spoke to informed me that the order was NOT going to be shipped to my home address. Supposedly all orders placed online at the store can only be shipped to the store. She did not think the shipping address could be changed. I wish I was informed of this when I placed this order in the store. I am a busy professional with long work hours and that was the specific reason I wanted the products shipped home in the first place. I hope the issue gets resolved.

Desired Settlement: 1. Have the products shipped to my home address.2. The company should train the store associates more thoroughly so they do not mislead/give wrong information to the customers.

Business Response: Quick update on this.

Mr. *** just responded to our email and accepted our apology.  

We assured Mr. *** that we will investigate "why his order was delayed" and work to fix the issue.

Business Response: We have sent a replacement order at no cost and we believe this resolves the complaint.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable to me. In the future, I hope Vitamin Shoppe offers better customer service to its clients.

6/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a long time customer and all of a sudden all of my orders are being refused. I am being told it's because of my order frequency... as in I was told I am ordering from this business too often. Now I am having to seek products elsewhere and waiting on pending orders with vitamin shoppe. This is getting old, I have used multiple credit cards, none of them have been declined, yet they refuse to send me the products. This is really bad customer service, I have spoken with them and all they can tell me is it's my ordering frequency, is this actually considered a legitimate reason and why is their customer service ok with telling me this and leaving it at that?

Desired Settlement: I'd like some sort of gift certificate or coupon for all of the trouble with your company. This has been over 3 orders that have been refused, each time I have had to wait 3-5 days to find out it isnt being shipped.

Business Response: We have reached out to Mr. ******** via phone seveal times and sent the below email, but unfortunately have not reached him.



 
We wanted to contact you regarding your feedback on the cancelation of various
orders placed recently. We apologize for the inconvenience and I have removed
the option on the account that had the orders canceled. The orders you now make
will be processed pending credit card approval. We will also like to extend a
credit of $25 for the next order you make as a courtesy from our company for
the inconvenience we created. If you wish to make an order and provide the
order number, I can then provide a refund of the $25. Feel free to reply with
any questions and concerns you may have.


6/23/2014 Advertising/Sales Issues
6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a ****** ****** **** ****** (Order: *******************) from you on ******.COM. The 1st time I tried it, I got a severe burn on my thigh, a complete ring around my thigh. Even though this happened, I waited 2-3 days to heal and tried it one more time. Once again, I got a severe burn before I could remove it. I contacted you through ****** and got an auto-reply that it was being forwarded to the correct department. Later, after no reply, I filed a complaint with ****** for a refund. They came back and stated that the seller (you) refused to refund my money stating that this issue was not guaranteed in your policy. However, all I can find is that I can return it for any reason within 30 days. It had only been a few days. I disputed the denial claim again and ****** closed it again, stating that you refused to take it back and that your policy stated it was not returnable and ****** closed my ticket again. It may not be much money to you, but I work hard for every dime I make in the military and I need this refund. I despise being ripped off. Your ad had NO MENTION of a silicone band.

Desired Settlement: I will be glad to return the item, I want a refund/credit back to my card.

Business Response: We have refunded the rest of the order, for a total refund of $29.50, so this should resovle the issue.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

5/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Viatmin Shoppe after an advertised special involving free same-day shipping on purchases over $25. Since my need for the product was indeed time sensitive I made the purchase with Vitamin Shoppe. After the first night the product did not ship, I inquired the very next day and they told me a internal hold up held back the order but it would be shipped out that day. I had the exact same conversation the next two days, I needed the product desperately for my medical health and was told twice the issue was resolved and that the product shipped out but it didn't. This is a gross misrepresentation of their advertised special.

Desired Settlement: I just want my product shipped and for them to advertise honestly, if the company cannot handle the volume of orders to honor their special they should not be advertising it.

Business Response: Today we called Mr. *** but we were not able to reach him by phone so we sent an email.

In the email we apologized for the delay in shipping and also offered an appeasement.

We are now waiting for his response.

Business Response: We emailed Mr. with an apology and promised to look into this situation to ensure that it does not repeat itself .  We also issued an appeasement credit for his next order. 

Mr. *** reponded as satisfied.

Email chain attached.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business, it is concerning that their statement of a credit added to my account was untrue as this most recent order was placed through a guest account, please apply the credit to my main account (**********************. Due to their willingness to look into the issue and address my dissatisfaction, I find the resolution for complaint ID ******** satisfactory to me.

Regards,





















3/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I orded onlinde through The Vitamin Shoppe I noticed later the same day (Feb. 3, 2014) I was being charged twice for my order. I gave it a day thining one of the charges would drop off. Day 2 no luck I emailed and they responded by the end of the evening and said that I could call my bank and release the hold but the bank won't just release it the vitamin shoppe has to authorize.... Now Feb 5th and my items shipped yeterday and the two charges are still on my account.... Not a good way to do business.

Desired Settlement: Refund of the doudble charge back to me.

Business Response:

On Feb 7th we called and left a voicemail for Mrs. ****** about the double authorizations.  We also contacted her bank to try and have the authorization removed.

The bank assured us that the authorization will be removed by midnight on the 7th

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:


The Vitamin Shoppe did call and leave a VM like they state BUT it was only after emailing and calling several times to get any valid information. Also the release was 4 days later, the only thing the bank could do was a temporary release and that if the company had not processed the release then at 12 midnight the release would lapse and go back to pending which when you are low on funds for groceries does you no good. Also my order was for $64.?? ant the hold was for $64.?? it was pending for 4 days which does not show in your available balance so (it's kind of like holding your money for ransom)  The gas stations do a $1.00 hold and no where else have I ever shopped to they process a hold for the total amount of the bill.

Regards,

******** ******




















2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been attempting to close my account and have my online access denied for months. The company states that my account has been closed but I am still able to log in to their website and see my entire history. I understand they will always have records of past customers but I demand the online access be denied as I have been able to accomplish with every other company I have terminated business with. I find this companies customer service department an absolute joke.

Desired Settlement: I demand my online access be closed immediately.

Business Response: We have removed the access for Mr. ***** ******** online account and believe this will resolve his complaint. We have attached the email sent to Mr. ****** regrding this matter.

Consumer Response: After many months of completely unnecessary aggravation this pathetic excuse for a company has finally closed my account.  I would never, ever recommend this company for so much as an aspirin! They are totally incompetent at any semblance of customer service. Buyer beware.
















1/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I ordered from the Vitamin Shoppe online on January 6th, early in the morning. Vitamin Shoppe offers same day shipping if you order before 6pm. After I placed my order, I received a confirmation email with a tracking number that was NEVER familiar with UPS. I never got to see the tracking of my product and it made me think that I was being scammed. The big mess of a website that they have makes it hard to even track your package. First, you have to go to the homepage>Frequently Asked Questions>Order status>Copy one of the three websites, since they don't hyperlink you actually have to copy and paste it into your browser. At the UPS website, you enter in the non-working tracking number they give you. After trying to plug in the fake tracking number, I called Customer Service and they tried to tell me that the reason I couldn't track the package was because UPS hadn't updated their systems and therefore I would be able to see it later on that day or the next (this was told to me about three times). When the package came on the 10th, again, I ordered on the 6th, I ended up missing UPS. I called UPS because I was sick of waiting for my package and just wanted to pick it up at that point and I was referred back to Vitamin Shoppe. When I called Vitamin Shoppe, not only did the process take forever, but the representative I spoke to tried to tell me that they could not make it so that I could just pick my package up at the UPS store. When I called her out on it, she promptly began to work out the problem. When I got the invoice number from UPS, I saw that the package had not been ready for UPS until the 8th. There is an option on the website that lets you sign up for 10% off if you are a new customer. I entered my email before I placed my order, hoping to receive 10% off my first order. I had waited a while and entered in my email several times before getting completely frustrated and tossing the idea and then after I placed my order is when I received the email.

Desired Settlement: I think the business should refund me for the incredibly terrible first experience I had on their site. I will NEVER order from Vitamin Shoppe ever again, especially ending the way it did. I am so furious because I had the option of going out to get the product in a nearby store and could have had it way sooner than Vitamin Shoppe sent it out. It was not same day shipping, nothing about it was fast or convenient.

Business Response:  
We wanted to contact you regarding the previous order you placed on our website *********. I apologize for any inconvenience that this experience has caused you and rest assure that we are doing all we can to have issues like this rectified so that our customers can have an easy and enjoyable experience on our website. The order placed was shipped out the day after it was placed due to an overwhelming amount of orders that we are experiencing in this new month. The tracking shows that UPS made a delivery attempt and as you indicated there was nobody home to accept and we had one of our agents contact UPS to request a hold and pick up at  the location for you which we verified did happen on 1/11/14. I do sincerely apologize the transaction was not as easy as it should have been and we will be more then happy to provide you with a full refund for the order which will take 24-48 hours to post to the credit card ($37.58). If you have any questions or concerns feel free to respond back or contact me at ************. We hope this experience has not swayed you from shopping with us in the future as we are taking all your feedback into working on making the shopping experience a better one.
 

1/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A few weeks ago I was on Vitamin Shoppe website and the product intense X had great reviews and I went into the store and purchase the product. I had written a check. When about several weeks later i noticed the product was not working as described online. I contacted the Owings Mills, MD and store with manager ****. I explain to **** I did not have my receipt but i have a copy of the check that was written from the bank. Even thought the product discription was false, **** declined to except my return as I could not locate the original receipt. The is extremely poor business as I patronize Vitamin Shoppe a lot. I have made numerous purchases from Vitamin Shoppe in past.. This is a very poor practice and **** will cause Vitamin Shoppe to loose lots of business. POOR practice.

Desired Settlement: I would like for the Vitamin Shoppe to honer my return for a store credit. PLEASE FORWARD TO THE CORPORATE OFFICE..

Business Response: We have reached out the customer and will exchange the item at our store.

1/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: First: I was charged twice for my order of 6 products so a total of 12 on 2 different transactions. I've called over a dozen times and wad told a different story every time. It took me calling extremely mad for them to tell me it would take 7-10 days tip get my money back but I managed to complain enough that they pushed it through in 2 days however the money isn't in my account yet it's in my pending transactions. Second: I received my order and according to the photo & description online I wad getting one product but what I received in the shipment wasn't anything like what I ordered. I spoke with a customer service person he said he'd resend me the correct product overnight. I called the next day when I had not received my shippment and asked to speak to a manager. I wad given a very rude person who intern hung up on me. Called back again asked to speak with a manager was given someone else who told me they were not a manager but I have to speak with them first. This is when I learned that the product online wasn't what they had. It was a completely different one. I told him I wanted tip talk to the head manager. I was once again given someone who wasn't what I asked for. I told him he needed to fix this problem online bc it had been known for a while according to the previous guy that I had spoken to. I also asked him to replace the products that I ordered with a similar product. The only product that they carry that wad similar wad $50 more then original. He offered me 1 of the higher end products then after an hour on the phone with him he offered 2 but that's not the amount I ordered. I asked to speak to his boss the one I wad originally supposed to talk to. He told me to write a letter/email. I had already done that earlier in the week. Never heard anything.

Desired Settlement: I want all the 6 products I ordered replaced with the higher end one. It's not my fault that they can't change their products online. They messed up.

Business Response: We have been in contact with Ms. ******** and placed a new order for her on 12/23/13. We believe this complaint to be resolved.

Consumer Response: ** The company fixed the problem the day after I made this complaint.***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ********




















11/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased items from their online shop and then received an email asking me to complete a survey, offering me a 20% discount for doing so. The email stated the discount was "enclosed". Upon completing the survey, I never received the discount. When I contacted their customer service, I was asked to send them the email. I was then told that they do a drawing for customers to receive the discount. This was never stated in the email and I was led to believe that my discount was enclosed in my email. I have all email correspondence along with the advertised offer.

Desired Settlement: I want the 20% discount that was promised to me for fulfilling my part, by completing their survey.

Business Response: I have called the customer and apologized. I told Ms. ***** that we would honor the 20% discount and she can place an order over teh phone. I believe the complaint to be resolved but if it is not Ms. ***** has my contact information.

11/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried multiple times now to contact Vitamin Shoppe online as this is the method I have used to make my Vitamin Shoppe purcahses. No one (besides a generic automated response) is getting back to me. I have a 100 capsules bottle of the Vitamin Shoppe brand C-1000 Complex. Each vitamin now has a rust color where the capsules come together. They were not this way when I had first purchased and opened the bottle, but now each one looks discolored. The bottle says the EXP date is 08/14...obviously they're not expired, so what is happening here? It is too concerning to consume these as something does not seem right. I have kept them in a dry place. If it helps to know, the number before the EXP date says: 114290 I have submitted these details to Vitamin Shoppe multiple times now, but as I said, no one is attempting to reply or remedy this situation.

Desired Settlement: Contact and replacement of product.

Business Response: We left a message for the customer on 11/12/13 stating that the issue with the item is quite common with ascorbic acid as this is its reaction to moisture. We left a number where she can speak to our Product Information directly but haven't heard back from the customer. We believe the complaint to be resolved.

Consumer Response:
Complaint: *******

I am rejecting this response because:

I do not handle my business over the phone. Had my "complaint" been properly read and noted, (especially the original times I tired to use the contact from through the Vitamin Shoppe website), I clearly stated that the desiccant was STILL in the bottle and the bottle has been stored in a dry place. The rest of my vitamins (other brands and types) do not have this problem.


Regards,

****** ******





























10/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was just at the Vitamin Shoppe in Carmel Mt. I had purchased a few items just yesterday and today I needed to return them. Every item was unopened and I had the receipt. I went in and told the employee I wanted to return my items and she said that "since you paid with cash we have to give you store credit." To my surprise, I said "Oh, ok." I was given store credit for 48$ for things I returned and paid for cash. My intentions were to use the money and pay a bill. Now, I have 48$ store credit that I do not need. After I left the store, I pulled over into a parking lot and read the back of the receipt and in clear print it said that "We are happy to honor all cash and credit returns as long as the products are unopened and you have a receipt within 30 days." I quickly called the store and talked to a different employee and asked why I was given store credit instead of cash when it clearly states on the back of their receipts that they give cash back. He told me that since the transaction was already done that there was nothing he could do about it. So, I'm out of 48$ and will most likely from now on, purchase my supplements online.Thanks a lot Vitamin Shoppe.

Desired Settlement: My cash refund of 48$

Business Response:

We have been in contact wtih the customer and believe to have resolved the issue. We will issue a full refund.


Customer Review(s)

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Customer Reviews Summary

4 Customer Reviews on The Vitamin Shoppe
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