BBB Accredited Business since
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This company offers vitamins and food supplements.
A BBB Accredited Business since
BBB has determined that NutriCargo, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NutriCargo, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementSteve Siegel, Owner
Vitamins & Food Supplements
25 Main St Bldg 6
Belleville, NJ 07109 (973) 759-2002 Directions
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered 1 kg of agar agar powder from Nutricargo, LLC on May 28th, 2014. When I recently used the agar agar powder, it did perform as agar agar should. I requested a return/refund from the company through their website on June 20th, 2014, being fully aware of the contradictory return policy. How is the consumer to know if the product is genuine with opening it? I expected NutriCargo to stand by the authenticity of the product they sold me. I received an email from NutriCargo customer service stating because the bag was opened it can not be returned. The product I purchased from NutriCargo, LLC is not pure agar agar powder or it is not agar agar powder at all. They is no way to know if the product I received is quality agar agar without opening the bag and using it. I understand that what I ordered is considered a grocery/food product but that doesn't mean I should have to accept an inferior product because it is considered food.
Desired Settlement: I am requesting a full refund including shipping charges, $70.27. I am also requesting to return the product I purchased free of charge so that NutriCargo can see their product is substandard. I also have no use for the product.
We're apologise for the inconvenience. NutriCargo aims to satisfy all it's customers. At this time we are investigating the customers claim with the manufacturer of the product. We will refund the customer for the product.