This business is not BBB accredited.

East Coast Tree Experts/Landscaping

Phone: (732) 473-0250 View Additional Phone Numbers 205 Kettle Creek Rd, Toms River, NJ 08753

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for East Coast Tree Experts/Landscaping include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on East Coast Tree Experts/Landscaping
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 08, 2001 Business started: 01/01/2000 Business started locally: 01/01/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH04467100.

Business Management
Ms. Tara Ritorto, Owner
Contact Information
Principal: Ms. Tara Ritorto, Owner
Business Category

Tree Service Landscape Contractors

Additional Information

This company offers landscaping and lawn services, also tree removal for residential and commercial.

Additional Locations


    205 Kettle Creek Rd

    Toms River, NJ 08753 (732) 473-1033 (732) 619-5363 (732) 473-0250


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/24/2015 Problems with Product/Service
7/14/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Contractor took a cash deposit of 500.00 and failed to perform any part of the contract whatsoever. After repeated calls to the contractor;, contractor assured me they would commence work on June 2, 2014. Contractor failed to show up on June 2, 2014 Contractor then called and stated they would commence work the following day June 3, 2014. Again the contractor never showed up. I have called and written to the contractor to return the 500.00 deposit on numerous occasions The contractor has ignored my demand for the return of the security deposit and has not done any work whatsoever. I have now hired a new contractor to do the job.

Desired Settlement: I want the contractor to return the 500.00 deposit in full.

Business Response: This is a receipt from my company EastCoast Tree Express & Landscaping.  
We sent out the money order on 6/29/14 to mr ******** **** to address **** ******** *** ******* ** *****
Returning a deposit, no longer interested in his job.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The money has been returned.  Thank you for your valuable assistance.


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