Business ProfileforFlight Centre Travel Group

On February 18, 2023, my friend, *************************, and I went to Liberty Travel in ********* and booked a trip to ******** with Trafalgar Tours. The total of the trip for both of us was ********. On April 14th our trip was cancelled and according to the travel agent no explanation was given. To date, I have not received ******** because I paid by check. The refund should have been issued within 30 days and it wasn't. I am concerned that I am not going to receive this money. The travel agent keeps telling me ********* set up the refund but has not released the funds yet and it's not her fault. Also, I called the airline to check if our flight was cancelled for June 24th and it wasn't. If I called to cancel after the 24th, we would have lost the airfare. I still feel we should have gotten a refund for the flight not credit, because it was not our fault that the trip was canceled. ***** had to call the travel insurance *** to check on our refund and was told we were getting a refund. To date we have received nothing. We both called Trafalgar and Liberty Travel and received the run around. It caused us so much stress and we had to do all the leg work. I need to *********** refund and we both need our insurance refund