BBB Logo

Better Business Bureau ®
Start With Trust®
In New Jersey

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Toys R Us meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Toys R Us include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1485 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1485 complaints closed with BBB in last 3 years | 325 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 413
Billing/Collection Issues 104
Delivery Issues 142
Guarantee/Warranty Issues 38
Problems with Product/Service 788
Total Closed Complaints 1485

Additional Information

top
BBB file opened: December 24, 2003 Business started: 01/01/1978 in 0 Business started locally: 01/01/1978
Business Management
Guest Services
Contact Information
Principal: Guest Services
Business Category

Toys - Retail

Alternate Business Names
Babies R Us BabiesRUs Babiesrus.com babyuniverse.com eToys.com Toys"R"Us, Inc. ToysRUs Toysrus.com

Additional Locations

  • One Geoffrey Way

    Wayne, NJ 07470 (800) 869-7787

  • THIS LOCATION IS NOT BBB ACCREDITED

    1236 Putty Hill Ave

    Towson, MD 21286

  • THIS LOCATION IS NOT BBB ACCREDITED

    1238 Putty Hill Ave

    Towson, MD 21204

  • THIS LOCATION IS NOT BBB ACCREDITED

    17301 Valley Mall Rd

    Hagerstown, MD 21740

  • THIS LOCATION IS NOT BBB ACCREDITED

    62041 Columbia Crossing

    Columbia, MD 21045

  • THIS LOCATION IS NOT BBB ACCREDITED

    6501 Baltimore National Pike Ste A

    Catonsville, MD 21228

  • THIS LOCATION IS NOT BBB ACCREDITED

    660 Market Place Drive

    Ellicott City, MD 21041

  • THIS LOCATION IS NOT BBB ACCREDITED

    6600 Baltimore National Pike

    Catonsville, MD 21228

  • THIS LOCATION IS NOT BBB ACCREDITED

    8040 Ritchie Hwy

    Pasadena, MD 21122

  • THIS LOCATION IS NOT BBB ACCREDITED

    8804 Pulaski Hwy

    Rosedale, MD 21237

  • THIS LOCATION IS NOT BBB ACCREDITED

    500 E Naylor Mill Rd

    Salisbury, MD 21804

  • THIS LOCATION IS NOT BBB ACCREDITED

    4505 commercial drive

    New Hartford , NY 13413

  • THIS LOCATION IS NOT BBB ACCREDITED

    85 Gosling Rd

    Portsmouth, NH 03801

  • THIS LOCATION IS NOT BBB ACCREDITED

    16 Veterans Memorial Pkwy

    Salem, NH 03079

  • THIS LOCATION IS NOT BBB ACCREDITED

    2 Keller St

    Manchester, NH 03103

  • THIS LOCATION IS NOT BBB ACCREDITED

    310 Loudon Rd

    Concord, NH 03301

  • THIS LOCATION IS NOT BBB ACCREDITED

    1522 Boston Post Rd # 24

    Milford, CT 06460

  • THIS LOCATION IS NOT BBB ACCREDITED

    88 Dunning Road

    Middletown , NY 10940

  • THIS LOCATION IS NOT BBB ACCREDITED

    5181 Sunrise Hwy

    Bohemia , NY 11716

  • THIS LOCATION IS NOT BBB ACCREDITED

    122 East Route 59

    nanuet, NY 10954

  • THIS LOCATION IS NOT BBB ACCREDITED

    395 Gateway Drive

    Brooklyn, NY 11239

  • THIS LOCATION IS NOT BBB ACCREDITED

    2700 White Plains Road

    Yonkers, NY 10710

  • THIS LOCATION IS NOT BBB ACCREDITED

    24-30 Union Square East

    New York , NY 10003

  • THIS LOCATION IS NOT BBB ACCREDITED

    1000 Cranberry SquareRt 19

    Cranberry Twp, PA 16066

  • THIS LOCATION IS NOT BBB ACCREDITED

    135 DANOHOE ROAD

    Greensburg , PA 15601

  • THIS LOCATION IS NOT BBB ACCREDITED

    1920 edinboro rd

    Erie , PA 16509

  • THIS LOCATION IS NOT BBB ACCREDITED

    2001 Park Manor Blvd

    Pittsburgh, PA 15205

  • THIS LOCATION IS NOT BBB ACCREDITED

    20111 Route 19

    Cranberry Twp, PA 16066

  • THIS LOCATION IS NOT BBB ACCREDITED

    3075 CLAIRTON ROAD

    West Mifflin , PA 15123

  • THIS LOCATION IS NOT BBB ACCREDITED

    3700 William Penn Highway

    Monroeville, PA 15146

  • THIS LOCATION IS NOT BBB ACCREDITED

    3735 Wm Penn Hwy

    Monroeville, PA 15146

  • THIS LOCATION IS NOT BBB ACCREDITED

    4000 Oxford Square

    Bethel Park, PA 15102

  • THIS LOCATION IS NOT BBB ACCREDITED

    620 Galleria Dr

    Johnstown, PA 15904

  • THIS LOCATION IS NOT BBB ACCREDITED

    6680 Peach Street

    Erie , PA 16509

  • THIS LOCATION IS NOT BBB ACCREDITED

    Rt 18 & Valley View Dr

    Monaca, PA 15061

  • THIS LOCATION IS NOT BBB ACCREDITED

    Rt 51 S

    West Mifflin, PA 15122

  • THIS LOCATION IS NOT BBB ACCREDITED

    5700 Leesburg Pike

    Falls Church, VA 22041

  • THIS LOCATION IS NOT BBB ACCREDITED

    2969 Festival Way

    Waldorf, MD 20602

  • THIS LOCATION IS NOT BBB ACCREDITED

    620 KIDDER STREET

    Wilkes Barre , PA 18702

  • THIS LOCATION IS NOT BBB ACCREDITED

    8401 Mike Shapiro Drive

    Clinton, MD 20735

  • THIS LOCATION IS NOT BBB ACCREDITED

    Apple Blossom Dr

    Winchester, VA 22601

  • THIS LOCATION IS NOT BBB ACCREDITED

    3401 aramingo ave

    Philadelphia, PA 19134

  • THIS LOCATION IS NOT BBB ACCREDITED

    12012 Cherry Hill Rd.

    Silver Spring, MD 20904

  • THIS LOCATION IS NOT BBB ACCREDITED

    11810 Rockville Pike

    Rockville, MD 20850

  • THIS LOCATION IS NOT BBB ACCREDITED

    13035 Fair Lakes Centre

    Fairfax, VA 22030

  • THIS LOCATION IS NOT BBB ACCREDITED

    1410 Kenneth Road

    York, PA 17402

  • THIS LOCATION IS NOT BBB ACCREDITED

    2000 Lycoming Mall Rd.

    Muncy, PA 17756

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 Franklin Mills Circle

    Philadelphia, PA 19154

  • THIS LOCATION IS NOT BBB ACCREDITED

    330 Commerce Boulevard

    Fairless Hills, PA 19030

  • THIS LOCATION IS NOT BBB ACCREDITED

    955 Grape Street

    Whitehall, PA 18052

  • THIS LOCATION IS NOT BBB ACCREDITED

    980 Bethlehem Pike

    Montgomeryville, PA 18936

  • THIS LOCATION IS NOT BBB ACCREDITED

    Scranton-carbondale Highway

    Scranton, PA 18508

  • THIS LOCATION IS NOT BBB ACCREDITED

    Woodhaven Shopping Center

    Bensalem, PA 19020

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 Geoffrey Drive

    Newark, DE 19713

  • THIS LOCATION IS NOT BBB ACCREDITED

    1317 New Churchmans Road

    Newark , DE 19713

  • THIS LOCATION IS NOT BBB ACCREDITED

    1686 Boston Rd.

    Springfield, MA 01129

  • THIS LOCATION IS NOT BBB ACCREDITED

    1686 Boston Road

    Springfield, MA 01129

  • THIS LOCATION IS NOT BBB ACCREDITED

    416 Southbridge Street

    Auburn, MA 01501

  • THIS LOCATION IS NOT BBB ACCREDITED

    50 Holyoke StreetIngleside Mall

    Holyoke, MA 01040

  • THIS LOCATION IS NOT BBB ACCREDITED

    70 Worcester Providence Tpke Ste 170

    Millbury, MA 01527

  • THIS LOCATION IS NOT BBB ACCREDITED

    118 Commercial Road

    Leominster, MA 01453

  • THIS LOCATION IS NOT BBB ACCREDITED

    6655 Strip Ave NW

    Canton, OH 44720

  • THIS LOCATION IS NOT BBB ACCREDITED

    11422 Princeton Road

    Cincinnati, OH 45246

  • THIS LOCATION IS NOT BBB ACCREDITED

    375 Distribution Circle

    Fairfield, OH 45014

  • THIS LOCATION IS NOT BBB ACCREDITED

    4585 Eastgate Blvd

    Cincinnati, OH 45245

  • THIS LOCATION IS NOT BBB ACCREDITED

    7800 Montgomery Rd

    Cincinnati, OH 45236

  • THIS LOCATION IS NOT BBB ACCREDITED

    7800 MONTGOMERY ROAD

    CINCINNATI, OH 45236

  • THIS LOCATION IS NOT BBB ACCREDITED

    7960 Connector Drive

    Florence, KY 41042

  • THIS LOCATION IS NOT BBB ACCREDITED

    9959 Colerain Avenue

    Cincinnati, OH 45251

  • THIS LOCATION IS NOT BBB ACCREDITED

    All Store Locations

    Cincinnati, OH 45245

  • THIS LOCATION IS NOT BBB ACCREDITED

    Glenway Avenue & Werk Road

    Cincinnati, OH 45211

  • THIS LOCATION IS NOT BBB ACCREDITED

    4999 HOUSTON RD

    FLORENCE, KY 41042

  • THIS LOCATION IS NOT BBB ACCREDITED

    925 Cincinnati Mills Drive

    Cincinnati, OH 45240

  • THIS LOCATION IS NOT BBB ACCREDITED

    1265 Morse Rd

    Columbus, OH 43229

  • THIS LOCATION IS NOT BBB ACCREDITED

    4285 Groves Rd

    Columbus, OH 43232

  • THIS LOCATION IS NOT BBB ACCREDITED

    5765 Green Pointe Dr N

    Groveport, OH 43125

  • THIS LOCATION IS NOT BBB ACCREDITED

    6547 Sawmill Rd

    Dublin, OH 43017

  • THIS LOCATION IS NOT BBB ACCREDITED

    851 S 30th St

    Heath, OH 43056

  • THIS LOCATION IS NOT BBB ACCREDITED

    Central Ohio Locations

    Columbus, OH 43215

  • THIS LOCATION IS NOT BBB ACCREDITED

    Regional Office3610 W Dublin Granville Rd

    Columbus, OH 43235

  • THIS LOCATION IS NOT BBB ACCREDITED

    1385 SOM Center Rd.

    Mayfield Heights, OH 44129

  • THIS LOCATION IS NOT BBB ACCREDITED

    1601 West River Rd.

    Elyria, OH 44035

  • THIS LOCATION IS NOT BBB ACCREDITED

    27048 Lorain Rd.

    North Olmsted, OH 44070

  • THIS LOCATION IS NOT BBB ACCREDITED

    7723 Mentor Ave.

    Mentor, OH 44060

  • THIS LOCATION IS NOT BBB ACCREDITED

    1501 N Bechtle Ave

    Springfield, OH 45504

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500 N Fairfield Road

    Dayton, OH 45431

  • THIS LOCATION IS NOT BBB ACCREDITED

    2626 N Fairfield Rd

    Dayton, OH 45431

  • THIS LOCATION IS NOT BBB ACCREDITED

    2421 Shiloh Springs Rd.

    Dayton, OH 45426

  • THIS LOCATION IS NOT BBB ACCREDITED

    2589 Miamisburg-Centerville Rd.

    Miamisburg, OH 45342

  • THIS LOCATION IS NOT BBB ACCREDITED

    13801 Lakeside Cicrle

    Sterling Heights, MI 48313

  • THIS LOCATION IS NOT BBB ACCREDITED

    43460 W Oaks Dr

    Novi, MI 48377

  • THIS LOCATION IS NOT BBB ACCREDITED

    2800 Tittabawasee Rd

    Saginaw, MI 48603

  • THIS LOCATION IS NOT BBB ACCREDITED

    14335 Eureka Road

    Southgate, MI 48195

  • THIS LOCATION IS NOT BBB ACCREDITED

    27000 Telegraph Rd

    Southfield, MI 48034

  • THIS LOCATION IS NOT BBB ACCREDITED

    3725 Washtenaw

    Ann Arbor, MI 48104

  • THIS LOCATION IS NOT BBB ACCREDITED

    24411 Michigan Avenue

    Dearborn, MI 48124

  • THIS LOCATION IS NOT BBB ACCREDITED

    G-3250 Linden Road

    Flint, MI 48507

  • THIS LOCATION IS NOT BBB ACCREDITED

    4800 Warren Road

    Westland , MI 48185

  • THIS LOCATION IS NOT BBB ACCREDITED

    32700 John R Road

    Madison Heights , MI 48071

  • THIS LOCATION IS NOT BBB ACCREDITED

    435 E. University Dr.

    Granger, IN 46530

  • THIS LOCATION IS NOT BBB ACCREDITED

    1335 East 79th Street

    Merrillville, IN 46410

  • THIS LOCATION IS NOT BBB ACCREDITED

    5890 S Westnedge Ave

    Portage, MI 49002

  • THIS LOCATION IS NOT BBB ACCREDITED

    3130 Alpine Ave NW

    Walker, MI 49544

  • THIS LOCATION IS NOT BBB ACCREDITED

    3445 28th St SE

    Grand Rapids, MI 49512

  • THIS LOCATION IS NOT BBB ACCREDITED

    6207 S Westnedge Ave

    Portage, MI 49002

  • THIS LOCATION IS NOT BBB ACCREDITED

    1650 E County Line Road

    Indianapolis, IN 46227

  • THIS LOCATION IS NOT BBB ACCREDITED

    8250 Castleton Corner

    Indianapolis, IN 46250

  • THIS LOCATION IS NOT BBB ACCREDITED

    9251 E Washington Street

    Indianapolis, IN 46229

  • THIS LOCATION IS NOT BBB ACCREDITED

    1650 E County Line Road

    Indianapolis, IN 46227

  • THIS LOCATION IS NOT BBB ACCREDITED

    2324 Sagamore Pkwy South

    Lafayette, IN 47909

  • THIS LOCATION IS NOT BBB ACCREDITED

    3400 N Morrison Road

    Muncie, IN 47304

  • THIS LOCATION IS NOT BBB ACCREDITED

    8250 Castleton Corner Drive

    Indianapolis, IN 46250

  • THIS LOCATION IS NOT BBB ACCREDITED

    9251 E Washington Street

    Indianapolis, IN 46229

  • THIS LOCATION IS NOT BBB ACCREDITED

    4805 Outer Loop

    Okolona, KY 40219

  • THIS LOCATION IS NOT BBB ACCREDITED

    River Falls Mall

    Clarksville, IN 47129

  • THIS LOCATION IS NOT BBB ACCREDITED

    3000 Scottsville Road

    Bowling Green, KY 42104

  • THIS LOCATION IS NOT BBB ACCREDITED

    5101 Frederica St.

    Owensboro, KY 42301

  • THIS LOCATION IS NOT BBB ACCREDITED

    1625 Apalachee Pkwy

    Tallahassee, FL 32301

  • THIS LOCATION IS NOT BBB ACCREDITED

    1972 Wells Rd

    Orange Park, FL 32073

  • THIS LOCATION IS NOT BBB ACCREDITED

    7400 Abercorn St

    Savannah, GA 31406

  • THIS LOCATION IS NOT BBB ACCREDITED

    9600 Atlantic Blvd

    Jacksonville, FL 32225

  • THIS LOCATION IS NOT BBB ACCREDITED

    4875 Town Center Parkway

    Jacksonville, FL 32246

  • THIS LOCATION IS NOT BBB ACCREDITED

    6001 Argyle Forest Blvd.

    Jacksonville, FL 32244

  • THIS LOCATION IS NOT BBB ACCREDITED

    2333 S. Reynolds Rd.

    Toledo, OH 43614

  • THIS LOCATION IS NOT BBB ACCREDITED

    1360 S Holland Sylvania Rd

    Holland, OH 43528

  • THIS LOCATION IS NOT BBB ACCREDITED

    5025 Monroe St

    Toledo, OH 43623

  • THIS LOCATION IS NOT BBB ACCREDITED

    317 Boardman-Poland Rd

    Youngstown, OH 44512

  • THIS LOCATION IS NOT BBB ACCREDITED

    5555 Youngstown-Warren Rd

    Niles, OH 44446

  • THIS LOCATION IS NOT BBB ACCREDITED

    1155 Mount Vernon Highway Suite 300

    Atlanta, GA 30338

  • THIS LOCATION IS NOT BBB ACCREDITED

    132 Pavilion Pkwy

    Fayetteville, GA 30214

  • THIS LOCATION IS NOT BBB ACCREDITED

    164 Pepperidge Ln

    Athens, GA 30607

  • THIS LOCATION IS NOT BBB ACCREDITED

    1875 Greers Chapel Rd NW

    Kennesaw, GA 30144

  • THIS LOCATION IS NOT BBB ACCREDITED

    1960 Mount Zion Rd

    Morrow, GA 30260

  • THIS LOCATION IS NOT BBB ACCREDITED

    2205 Pleasant Hill Road

    Duluth, GA 30096

  • THIS LOCATION IS NOT BBB ACCREDITED

    2842 White Mill East

    Lithonia, GA 30058

  • THIS LOCATION IS NOT BBB ACCREDITED

    3480 Financial Center Way

    Buford, GA 30519

  • THIS LOCATION IS NOT BBB ACCREDITED

    3925 Venture Drive

    Duluth, GA 30096

  • THIS LOCATION IS NOT BBB ACCREDITED

    501 Roberts Ct NW

    Kennesaw, GA 30144

  • THIS LOCATION IS NOT BBB ACCREDITED

    6380 North Point Parkwa

    Alpharetta, GA 30022

  • THIS LOCATION IS NOT BBB ACCREDITED

    7731 N Point Pkwy

    Alpharetta, GA 30022

  • THIS LOCATION IS NOT BBB ACCREDITED

    8160 Mall Pkwy

    Lithonia, GA 30038

  • THIS LOCATION IS NOT BBB ACCREDITED

    9365 The Landing Drive

    Douglasville, GA 30135

  • THIS LOCATION IS NOT BBB ACCREDITED

    Jonesboro Road

    Morrow, GA 30260

  • THIS LOCATION IS NOT BBB ACCREDITED

    1715 Montgomery Hwy S

    Birmingham, AL 35244

  • THIS LOCATION IS NOT BBB ACCREDITED

    345 State Farm Pkwy

    Birmingham, AL 35209

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 Buyers Drive

    Dothan, AL 36303

  • THIS LOCATION IS NOT BBB ACCREDITED

    318 N. Green River Rd.

    Evansville, IN 47715

  • THIS LOCATION IS NOT BBB ACCREDITED

    6501 E Lloyd Expy

    Evansville, IN 47715

  • THIS LOCATION IS NOT BBB ACCREDITED

    3728 High Point Rd

    Greensboro, NC 27407

  • THIS LOCATION IS NOT BBB ACCREDITED

    1214 Bridford Pkwy

    Greensboro, NC 27407

  • THIS LOCATION IS NOT BBB ACCREDITED

    1001 Memorial Parkway

    Huntsville, AL 35805

  • THIS LOCATION IS NOT BBB ACCREDITED

    3850 Hwy 80 W

    Jackson, MS 39209

  • THIS LOCATION IS NOT BBB ACCREDITED

    1175 E. County Line Road

    Jackson, MS 39211

  • THIS LOCATION IS NOT BBB ACCREDITED

    3200 East Towne Mall Circle

    Knoxville, TN 37924

  • THIS LOCATION IS NOT BBB ACCREDITED

    8009 Kingston Pike

    Knoxville, TN 37919

  • THIS LOCATION IS NOT BBB ACCREDITED

    9626 Kingston Pike

    Knoxville, TN 37922

  • THIS LOCATION IS NOT BBB ACCREDITED

    1910 N. Roan Street

    Johnson City, TN 37601

  • THIS LOCATION IS NOT BBB ACCREDITED

    1755 Galleria Blvd.

    Franklin, TN 37064

  • THIS LOCATION IS NOT BBB ACCREDITED

    1800 Gallatin Pike North

    Madison, TN 37115

  • THIS LOCATION IS NOT BBB ACCREDITED

    2075 Old Fort Parkway

    Murfreesboro, TN 37129

  • THIS LOCATION IS NOT BBB ACCREDITED

    5255 Hickory Hollow Pky

    Antioch, TN 37013

  • THIS LOCATION IS NOT BBB ACCREDITED

    7663 US Hwy 70 South

    Nashville, TN 37220

  • THIS LOCATION IS NOT BBB ACCREDITED

    5731 Nolensville Pike

    Nashville, TN 37211

  • THIS LOCATION IS NOT BBB ACCREDITED

    2701 North Mall Dr Ste 101

    Virginia Beach, VA 23452

  • THIS LOCATION IS NOT BBB ACCREDITED

    400 N Military Hwy

    Norfolk, VA 23502

  • THIS LOCATION IS NOT BBB ACCREDITED

    1336 Greenbrier Pkwy

    Chesapeake, VA 23320

  • THIS LOCATION IS NOT BBB ACCREDITED

    12132 Jefferson Avenue

    Newport News, VA 23602

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 Crossroads Blvd

    Cary, NC 27511

  • THIS LOCATION IS NOT BBB ACCREDITED

    7001 Fayetteville Rd

    Durham, NC 27713

  • THIS LOCATION IS NOT BBB ACCREDITED

    9004 West Broad Street

    Richmond, VA 23294

  • THIS LOCATION IS NOT BBB ACCREDITED

    1257 Carmia Way

    Richmond, VA 23235

  • THIS LOCATION IS NOT BBB ACCREDITED

    3101 Plank Rd

    Fredericksburg , VA 22404

  • THIS LOCATION IS NOT BBB ACCREDITED

    11930 Pines Blvd.

    Pembroke Pines, FL 33026

  • THIS LOCATION IS NOT BBB ACCREDITED

    19525 S. Dixie Hwy.

    Miami, FL 33016

  • THIS LOCATION IS NOT BBB ACCREDITED

    2745 NE 193 St.

    Aventura, FL 33180

  • THIS LOCATION IS NOT BBB ACCREDITED

    4895 Okeechobee Blvd.

    West Palm Beach, FL 33417

  • THIS LOCATION IS NOT BBB ACCREDITED

    8325 S. Dixie Hwy.

    Miami, FL 33143

  • THIS LOCATION IS NOT BBB ACCREDITED

    10701 Central Port Dr

    Clearwater, FL 33760

  • THIS LOCATION IS NOT BBB ACCREDITED

    26286 US Highway 19 N

    Clearwater, FL 33761

  • THIS LOCATION IS NOT BBB ACCREDITED

    1900 Tyrone Blvd N

    Saint Petersburg, FL 33710

  • THIS LOCATION IS NOT BBB ACCREDITED

    4983 S Cleveland Ave

    Fort Myers, FL 33907

  • THIS LOCATION IS NOT BBB ACCREDITED

    6233 Tacoma Dr

    Port Richey, FL 34668

  • THIS LOCATION IS NOT BBB ACCREDITED

    10002 Gulf Center Dr

    Fort Myers, FL 33913

  • THIS LOCATION IS NOT BBB ACCREDITED

    21315 US Highway 19 N

    Clearwater, FL 33765

  • THIS LOCATION IS NOT BBB ACCREDITED

    3860 Central Sarasota Pkwy

    Sarasota, FL 34238

  • THIS LOCATION IS NOT BBB ACCREDITED

    3908 W Hillsborough Ave

    Tampa, FL 33614

  • THIS LOCATION IS NOT BBB ACCREDITED

    330 Brandon Town Center

    Brandon, FL 33511

  • THIS LOCATION IS NOT BBB ACCREDITED

    6105 Wesley Chapel Blvd # 8727

    Wesley Chapel, FL 33544

  • THIS LOCATION IS NOT BBB ACCREDITED

    1540 75th St.

    Downers Grove, IL 60516

  • THIS LOCATION IS NOT BBB ACCREDITED

    1584 N. State Rt. 50

    Bourbonnais, IL 60914

  • THIS LOCATION IS NOT BBB ACCREDITED

    2695 Plainfield Road

    Joliet, IL 60435

  • THIS LOCATION IS NOT BBB ACCREDITED

    3300 N. Western Ave.

    Chicago, IL 60618

  • THIS LOCATION IS NOT BBB ACCREDITED

    404 W. Army Trail Rd.

    Bloomingdale, IL 60108

  • THIS LOCATION IS NOT BBB ACCREDITED

    4070 Fox Valley Dr

    Aurora, IL 60504

  • THIS LOCATION IS NOT BBB ACCREDITED

    555 E. Townline Rd.

    Vernon Hills, IL 60061

  • THIS LOCATION IS NOT BBB ACCREDITED

    8059 S. Cicero Ave.

    Chicago, IL 60652

  • THIS LOCATION IS NOT BBB ACCREDITED

    8148 South Cicero Avenue

    Burbank, IL 60459

  • THIS LOCATION IS NOT BBB ACCREDITED

    9200 W. North Ave.

    Melrose Park, IL 60160

  • THIS LOCATION IS NOT BBB ACCREDITED

    9555 N Milwaukee

    Niles, IL 60714

  • THIS LOCATION IS NOT BBB ACCREDITED

    15820 S 94th Ave

    Orland Park, IL 60462

  • THIS LOCATION IS NOT BBB ACCREDITED

    16 East Golf Road

    Schaumburg, IL 60173

  • THIS LOCATION IS NOT BBB ACCREDITED

    17675 S. Torrance Avenue

    Lansing, IL 60438

  • THIS LOCATION IS NOT BBB ACCREDITED

    48 Roosevelt RoadHigh Point Center

    Lombard, IL 60148

  • THIS LOCATION IS NOT BBB ACCREDITED

    5660 Touhy Ave

    Niles, IL 60714

  • THIS LOCATION IS NOT BBB ACCREDITED

    6420 W. Fullerton

    Elmwood Park, IL 60707

  • THIS LOCATION IS NOT BBB ACCREDITED

    826 S. Randall Road

    Algonquin, IL 60102

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 94012

    Palatine, IL 60094

  • THIS LOCATION IS NOT BBB ACCREDITED

    1987 Sam Rittenberg Blvd

    Charleston, SC 29407

  • THIS LOCATION IS NOT BBB ACCREDITED

    254 Harbison Blvd

    Columbia, SC 29212

  • THIS LOCATION IS NOT BBB ACCREDITED

    7201 Two Notch Road

    Columbia, SC 29223

  • THIS LOCATION IS NOT BBB ACCREDITED

    1211 E Army Post Rd

    Des Moines, IA 50315

  • THIS LOCATION IS NOT BBB ACCREDITED

    4269 Sergeant Rd

    Sioux City, IA 51106

  • THIS LOCATION IS NOT BBB ACCREDITED

    3405 Clemson Boulevard

    Anderson, SC 29621

  • THIS LOCATION IS NOT BBB ACCREDITED

    820 Woods Crossing Road

    Greenville, SC 29607

  • THIS LOCATION IS NOT BBB ACCREDITED

    420 SE Thompson Dr

    Lees Summit, MO 64082

  • THIS LOCATION IS NOT BBB ACCREDITED

    2070 W 151ST

    Olathe, KS 66061

  • THIS LOCATION IS NOT BBB ACCREDITED

    8640 N Madison Ave

    Kansas City, MO 64155

  • THIS LOCATION IS NOT BBB ACCREDITED

    14450 E 40 Hwy

    Kansas City, MO 64136

  • THIS LOCATION IS NOT BBB ACCREDITED

    13920 E 40 Hwy

    Independence, MO 64055

  • THIS LOCATION IS NOT BBB ACCREDITED

    8330 N Broadway St

    Kansas City, MO 64118

  • THIS LOCATION IS NOT BBB ACCREDITED

    5065 N 9th Ave

    Pensacola, FL 32504

  • THIS LOCATION IS NOT BBB ACCREDITED

    1736 Skibo Rd

    Fayetteville, NC 28303

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 Seaboard Street

    Myrtle Beach, SC 29577

  • THIS LOCATION IS NOT BBB ACCREDITED

    1736 Skibo Rd

    Fayetteville, NC 28303

  • THIS LOCATION IS NOT BBB ACCREDITED

    2680 David H McLeod Blvd

    Florence, SC 29501

  • THIS LOCATION IS NOT BBB ACCREDITED

    18550 W BLUEMOUND RD

    BROOKFIELD, WI 53045

  • THIS LOCATION IS NOT BBB ACCREDITED

    2161 Zeier Rd

    Madison , WI 53704

  • THIS LOCATION IS NOT BBB ACCREDITED

    2161 Zeier Rd.

    Madison, WI 53704

  • THIS LOCATION IS NOT BBB ACCREDITED

    2906 Market Place

    Onalaska, WI 54650

  • THIS LOCATION IS NOT BBB ACCREDITED

    355 S., Moorland Rd.

    Brookfield, WI 53005

  • THIS LOCATION IS NOT BBB ACCREDITED

    3900 S. 27th St.

    Milwaukee, WI 53221

  • THIS LOCATION IS NOT BBB ACCREDITED

    4585 W Beltline Hwy

    Madison, WI 53711

  • THIS LOCATION IS NOT BBB ACCREDITED

    8825 North 76th Street

    Milwaukee, WI 53224

  • THIS LOCATION IS NOT BBB ACCREDITED

    12750 Elm Creek Blvd N

    Maple Grove, MN 55369

  • THIS LOCATION IS NOT BBB ACCREDITED

    14041 Aldrich Ave S

    Burnsville, MN 55337

  • THIS LOCATION IS NOT BBB ACCREDITED

    141 Park Ave. S.

    Saint Cloud, MN 56301

  • THIS LOCATION IS NOT BBB ACCREDITED

    14100 Wayzata Blvd

    Hopkins, MN 55305

  • THIS LOCATION IS NOT BBB ACCREDITED

    170 89th Ave NE

    Minneapolis, MN 55434

  • THIS LOCATION IS NOT BBB ACCREDITED

    1852 County Road D E

    Saint Paul, MN 55109

  • THIS LOCATION IS NOT BBB ACCREDITED

    808 Apache Ln SW

    Rochester, MN 55902

  • THIS LOCATION IS NOT BBB ACCREDITED

    8236 Tamarack Village

    Woodbury, MN 55125

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 W 78th St

    Minneapolis, MN 55423

  • THIS LOCATION IS NOT BBB ACCREDITED

    2190 SW Wanamaker Rd

    Topeka, KS 66614

  • THIS LOCATION IS NOT BBB ACCREDITED

    8011 E Kellogg Dr

    Wichita, KS 67207

  • THIS LOCATION IS NOT BBB ACCREDITED

    1703 E. Empire St.

    Bloomington, IL 61704

  • THIS LOCATION IS NOT BBB ACCREDITED

    2601 Veterans Parkway

    Springfield, IL 62704

  • THIS LOCATION IS NOT BBB ACCREDITED

    40 E. Anthony Dr.

    Champaign, IL 61820

  • THIS LOCATION IS NOT BBB ACCREDITED

    2601 West Lake Avenue

    Peoria, IL 61615

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 Towne Center Blvd

    Sanford, FL 32771

  • THIS LOCATION IS NOT BBB ACCREDITED

    350 E Altamonte Dr

    Altamonte Spg, FL 32701

  • THIS LOCATION IS NOT BBB ACCREDITED

    708 West State Road 436

    Altamonte Springs, FL 32714

  • THIS LOCATION IS NOT BBB ACCREDITED

    730 Herndon Avenue

    Orlando, FL 32802

  • THIS LOCATION IS NOT BBB ACCREDITED

    9489 W Colonial Dr

    Ocoee, FL 34761

  • THIS LOCATION IS NOT BBB ACCREDITED

    Director OperationsPO Box 100

    Melbourne, FL 32901

  • THIS LOCATION IS NOT BBB ACCREDITED

    10895 W. Florissant

    Saint Louis, MO 63136

  • THIS LOCATION IS NOT BBB ACCREDITED

    114 Commerce Lane

    Fairview Heights, IL 62208

  • THIS LOCATION IS NOT BBB ACCREDITED

    120 Commerce Ln

    Fairview Heights, IL 62208

  • THIS LOCATION IS NOT BBB ACCREDITED

    1781 Clarkson Rd

    Chesterfield, MO 63017

  • THIS LOCATION IS NOT BBB ACCREDITED

    1901 Bernadette

    Columbia, MO 65203

  • THIS LOCATION IS NOT BBB ACCREDITED

    1977 St Charles Rock Rd

    Bridgeton, MO 63044

  • THIS LOCATION IS NOT BBB ACCREDITED

    3000 West Deyoung Street

    Marion, IL 62959

  • THIS LOCATION IS NOT BBB ACCREDITED

    3600 S Lindbergh Blvd

    Saint Louis, MO 63127

  • THIS LOCATION IS NOT BBB ACCREDITED

    4441 Lemay Ferry Rd

    Saint Louis, MO 63129

  • THIS LOCATION IS NOT BBB ACCREDITED

    5590 St. Louis Mills Blvd

    Hazelwood, MO 63042

  • THIS LOCATION IS NOT BBB ACCREDITED

    5821 Suemandy Dr

    Saint Peters, MO 63376

  • THIS LOCATION IS NOT BBB ACCREDITED

    6926 S Lindberg Blvd

    Saint Louis, MO 63125

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 Northwest Plz

    Saint Ann, MO 63074

  • THIS LOCATION IS NOT BBB ACCREDITED

    3424 Wrightsboro Road

    Augusta, GA 30909

  • THIS LOCATION IS NOT BBB ACCREDITED

    4225 Washington Rd

    Evans, GA 30809

  • THIS LOCATION IS NOT BBB ACCREDITED

    3555 Citadel Dr S

    Colorado Springs, CO 80909

  • THIS LOCATION IS NOT BBB ACCREDITED

    3730 Citadel Dr N

    Colorado Springs, CO 80909

  • THIS LOCATION IS NOT BBB ACCREDITED

    7400 Indian School Rd NE

    Albuquerque, NM 87110

  • THIS LOCATION IS NOT BBB ACCREDITED

    2390 E Lohman Ave

    Las Cruces, NM 88001

  • THIS LOCATION IS NOT BBB ACCREDITED

    1220 Airline Road

    Corpus Christi, TX 78412

  • THIS LOCATION IS NOT BBB ACCREDITED

    3109 W. Loop 250 N.

    Midland, TX 79705

  • THIS LOCATION IS NOT BBB ACCREDITED

    6441 Loop 410 NW

    San Antonio, TX 78238

  • THIS LOCATION IS NOT BBB ACCREDITED

    8270 Agora Pkwy

    Schertz, TX 78154

  • THIS LOCATION IS NOT BBB ACCREDITED

    5200 W Waco Dr

    Waco, TX 76710

  • THIS LOCATION IS NOT BBB ACCREDITED

    12901 Hwy 35

    Austin, TX 78753

  • THIS LOCATION IS NOT BBB ACCREDITED

    2500b E Central Tx Hwy

    Killeen, TX 76541

  • THIS LOCATION IS NOT BBB ACCREDITED

    819 Rector Dr. East

    San Antonio, TX 78216

  • THIS LOCATION IS NOT BBB ACCREDITED

    4025 Capitol Texas Highway

    Austin, TX 78704

  • THIS LOCATION IS NOT BBB ACCREDITED

    17610 La Cantera Pkwy

    San Antonio, TX 78257

  • THIS LOCATION IS NOT BBB ACCREDITED

    12901 I-35 North

    Austin, TX 78704

  • THIS LOCATION IS NOT BBB ACCREDITED

    10780 North Mall Drive

    Baton Rouge, LA 70809

  • THIS LOCATION IS NOT BBB ACCREDITED

    5910 Eastex Fwy

    Beaumont, TX 77708

  • THIS LOCATION IS NOT BBB ACCREDITED

    1306 Harvey Rd

    College Station, TX 77840

  • THIS LOCATION IS NOT BBB ACCREDITED

    7155 Business Center Dr

    Littleton, CO 80130

  • THIS LOCATION IS NOT BBB ACCREDITED

    9801 Gateway West

    El Pas, TX 79925

  • THIS LOCATION IS NOT BBB ACCREDITED

    1309 W Pipeline Rd

    Hurst , TX 76053

  • THIS LOCATION IS NOT BBB ACCREDITED

    1501 W ARBROOK BLVD

    ARLINGTON, TX 76015

  • THIS LOCATION IS NOT BBB ACCREDITED

    4111 S COOPER

    ARLINGTON, TX 76015

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 NORTHEAST MALL

    HURST, TX 76053

  • THIS LOCATION IS NOT BBB ACCREDITED

    7606 WEST FWY

    FT WORTH, TX 76108

  • THIS LOCATION IS NOT BBB ACCREDITED

    16618 SW Freeway

    Sugar Land, TX 77478

  • THIS LOCATION IS NOT BBB ACCREDITED

    20280 Katy Freeway

    Katy, TX 77449

  • THIS LOCATION IS NOT BBB ACCREDITED

    20450 Highway 59 N

    Humble , TX 77338

  • THIS LOCATION IS NOT BBB ACCREDITED

    380 FM 1960 W

    Houston , TX 77090

  • THIS LOCATION IS NOT BBB ACCREDITED

    380 FM 1960 W

    Houston , TX 77090

  • THIS LOCATION IS NOT BBB ACCREDITED

    4815 East Frwy

    Baytown, TX 77521

  • THIS LOCATION IS NOT BBB ACCREDITED

    6145 Westheimer

    Houston, TX 77057

  • THIS LOCATION IS NOT BBB ACCREDITED

    9649 W. Wingfoot

    Houston, TX 77041

  • THIS LOCATION IS NOT BBB ACCREDITED

    9730 KATY FREEWAY

    Houston , TX 77024

  • THIS LOCATION IS NOT BBB ACCREDITED

    4166 N College Ave

    Fayetteville, AR 72703

  • THIS LOCATION IS NOT BBB ACCREDITED

    2616 S Shackleford Rd

    Little Rock, AR 72205

  • THIS LOCATION IS NOT BBB ACCREDITED

    5609 E. Rogers Avenue

    Fort Smith, AR 72903

  • THIS LOCATION IS NOT BBB ACCREDITED

    11500 Financial Centre Pkwy

    Little Rock, AR 72211

  • THIS LOCATION IS NOT BBB ACCREDITED

    4239 E McCain Blvd

    North Little Rock, AR 72117

  • THIS LOCATION IS NOT BBB ACCREDITED

    6101 Slide Rd

    Lubbock, TX 79414

  • THIS LOCATION IS NOT BBB ACCREDITED

    6101 Slide Rd

    Lubbock, TX 79414

  • THIS LOCATION IS NOT BBB ACCREDITED

    1350 Pecanland Road

    Monroe, LA 71203

  • THIS LOCATION IS NOT BBB ACCREDITED

    6851 Veterans Blvd

    Metairie, LA 70003

  • THIS LOCATION IS NOT BBB ACCREDITED

    4800 Lapalco

    Marrero, LA 70072

  • THIS LOCATION IS NOT BBB ACCREDITED

    3609 Veterans Blvd

    Metairie, LA 70002

  • THIS LOCATION IS NOT BBB ACCREDITED

    1119 S.E. 66th

    Oklahoma City, OK 73149

  • THIS LOCATION IS NOT BBB ACCREDITED

    2121 N.W. 138th

    Oklahoma City, OK 73134

  • THIS LOCATION IS NOT BBB ACCREDITED

    560 Ed Noble Parkway

    Norman, OK 73069

  • THIS LOCATION IS NOT BBB ACCREDITED

    10010 East 71st Street

    Tulsa, OK 74133

  • THIS LOCATION IS NOT BBB ACCREDITED

    5700 Johnston St.

    Lafayette, LA 70503

  • THIS LOCATION IS NOT BBB ACCREDITED

    2395 E 17th

    Idaho Falls, ID 83404

  • THIS LOCATION IS NOT BBB ACCREDITED

    131 N. Milwaukee

    Boise, ID 83704

  • THIS LOCATION IS NOT BBB ACCREDITED

    3520 W. Shaw

    Fresno, CA 93711

  • THIS LOCATION IS NOT BBB ACCREDITED

    2800 S. Mooney Blvd.

    Visalia, CA 93277

  • THIS LOCATION IS NOT BBB ACCREDITED

    7370 N Blackstone Ave

    Fresno, CA 93650

  • THIS LOCATION IS NOT BBB ACCREDITED

    3792 Ming Ave.

    Bakersfield, CA 93309

  • THIS LOCATION IS NOT BBB ACCREDITED

    2550 Canyon Springs Pkwy STE J

    Riverside, CA 92507

  • THIS LOCATION IS NOT BBB ACCREDITED

    402 W Loop 281

    Longview, TX 75605

  • THIS LOCATION IS NOT BBB ACCREDITED

    414 Ese 323 Loop

    Tyler, TX 75701

  • THIS LOCATION IS NOT BBB ACCREDITED

    414 E Northeast Loop 323

    Tyler, TX 75706

  • THIS LOCATION IS NOT BBB ACCREDITED

    98-1101 Moanalua Road

    Aiea, HI 96701

  • THIS LOCATION IS NOT BBB ACCREDITED

    3500 Las Vegas Blvd S Ste N15

    Las Vegas, NV 89109

  • THIS LOCATION IS NOT BBB ACCREDITED

    4550 Meadows Ln.

    Las Vegas, NV 89107

  • THIS LOCATION IS NOT BBB ACCREDITED

    510 N Stephanie St

    Henderson, NV 89014

  • THIS LOCATION IS NOT BBB ACCREDITED

    1425 W. Sunset Rd.

    Henderson, NV 89014

  • THIS LOCATION IS NOT BBB ACCREDITED

    7020 Arroyo Crossing Pkwy

    Las Vegas, NV 89113

  • THIS LOCATION IS NOT BBB ACCREDITED

    220 Walnut Street

    Redwood City, CA 94063

  • THIS LOCATION IS NOT BBB ACCREDITED

    31250 Courthouse Drive

    Union City, CA 94587

  • THIS LOCATION IS NOT BBB ACCREDITED

    4990 Dublin Boulevard

    Dublin, CA 94568

  • THIS LOCATION IS NOT BBB ACCREDITED

    775 Serramonte Blvd

    Colma, CA 94014

  • THIS LOCATION IS NOT BBB ACCREDITED

    202 Walnut Street

    Redwood City, CA 94063

  • THIS LOCATION IS NOT BBB ACCREDITED

    2270 Bridgepointe Pkwy

    Foster City, CA 94404

  • THIS LOCATION IS NOT BBB ACCREDITED

    24011 Hesperian Blvd

    Hayward, CA 94545

  • THIS LOCATION IS NOT BBB ACCREDITED

    2705 Santa Rosa Ave

    Santa Rosa, CA 95407

  • THIS LOCATION IS NOT BBB ACCREDITED

    568 Contra Costa Blvd

    Pleasant Hill, CA 94523

  • THIS LOCATION IS NOT BBB ACCREDITED

    5800 Newpark Mall Road

    Newark, CA 94560

  • THIS LOCATION IS NOT BBB ACCREDITED

    600 Francisco Boulevard

    San Rafael, CA 94901

  • THIS LOCATION IS NOT BBB ACCREDITED

    6850 Amador Plaza Road

    Dublin, CA 94568

  • THIS LOCATION IS NOT BBB ACCREDITED

    7000 E. Mayo Blvd

    Phoenix, AZ 85054

  • THIS LOCATION IS NOT BBB ACCREDITED

    12799 N. Tatum Blvd.

    Phoenix, AZ 85032

  • THIS LOCATION IS NOT BBB ACCREDITED

    1516 S. Power Road

    Mesa, AZ 85206

  • THIS LOCATION IS NOT BBB ACCREDITED

    1617 W. Southern Avenue

    Mesa, AZ 85202

  • THIS LOCATION IS NOT BBB ACCREDITED

    2820 W. Dunlap Avenue

    Phoenix, AZ 85051

  • THIS LOCATION IS NOT BBB ACCREDITED

    7502 W. Thomas Road

    Phoenix, AZ 85033

  • THIS LOCATION IS NOT BBB ACCREDITED

    830 E. Camelback Road

    Phoenix, AZ 85014

  • THIS LOCATION IS NOT BBB ACCREDITED

    840 N. 54th Street.

    Chandler, AZ 85226

  • THIS LOCATION IS NOT BBB ACCREDITED

    9149 E. Indian Bend Road

    Scottsdale, AZ 85250

  • THIS LOCATION IS NOT BBB ACCREDITED

    5000 Smith Ridge Dr

    Reno, NV 89502

  • THIS LOCATION IS NOT BBB ACCREDITED

    1336 Hilltop Dr

    Redding, CA 96003

  • THIS LOCATION IS NOT BBB ACCREDITED

    1336 Hilltop Dr

    Redding, CA 96003

  • THIS LOCATION IS NOT BBB ACCREDITED

    1919 Arden Way

    Sacramento, CA 95825

  • THIS LOCATION IS NOT BBB ACCREDITED

    1919 Arden Way

    Sacramento, CA 95825

  • THIS LOCATION IS NOT BBB ACCREDITED

    2700 Sisk Rd

    Modesto, CA 95350

  • THIS LOCATION IS NOT BBB ACCREDITED

    2700 Sisk Rd

    Modesto, CA 95350

  • THIS LOCATION IS NOT BBB ACCREDITED

    6780 Stanford Ranch Rd

    Roseville, CA 95678

  • THIS LOCATION IS NOT BBB ACCREDITED

    6780 Stanford Ranch Rd

    Roseville, CA 95678

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 W Onstott Rd # A

    Yuba City, CA 95991

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 W Onstott Rd # A

    Yuba City, CA 95991

  • THIS LOCATION IS NOT BBB ACCREDITED

    718 W Hammer Ln

    Stockton, CA 95210

  • THIS LOCATION IS NOT BBB ACCREDITED

    718 W Hammer Ln

    Stockton, CA 95210

  • THIS LOCATION IS NOT BBB ACCREDITED

    7224 55th

    Sacramento, CA 95823

  • THIS LOCATION IS NOT BBB ACCREDITED

    7224 55th

    Sacramento, CA 95823

  • THIS LOCATION IS NOT BBB ACCREDITED

    7800 Greenback Lane

    Citrus Heights, CA 95610

  • THIS LOCATION IS NOT BBB ACCREDITED

    7800 Greenback Lane

    Citrus Heights, CA 95610

  • THIS LOCATION IS NOT BBB ACCREDITED

    8507 Bond Rd.

    Elk Grove, CA 95624

  • THIS LOCATION IS NOT BBB ACCREDITED

    8507 Bond Rd.

    Elk Grove, CA 95624

  • THIS LOCATION IS NOT BBB ACCREDITED

    3500 Sisk Rd # G

    Modesto, CA 95356

  • THIS LOCATION IS NOT BBB ACCREDITED

    3500 Sisk Rd # G

    Modesto, CA 95356

  • THIS LOCATION IS NOT BBB ACCREDITED

    106 E University Pkwy

    Orem, UT 84058

  • THIS LOCATION IS NOT BBB ACCREDITED

    106 E University Pkwy

    Orem, UT 84058

  • THIS LOCATION IS NOT BBB ACCREDITED

    1122 E Fort Union Blvd

    Midvale, UT 84047

  • THIS LOCATION IS NOT BBB ACCREDITED

    1780 Woodland Park Dr

    Layton, UT 84041

  • THIS LOCATION IS NOT BBB ACCREDITED

    2210 S 1300 E

    Salt Lake City, UT 84106

  • THIS LOCATION IS NOT BBB ACCREDITED

    4040 Riverdale Rd

    Ogden, UT 84405

  • THIS LOCATION IS NOT BBB ACCREDITED

    86 E University Pkwy

    Orem, UT 84058

  • THIS LOCATION IS NOT BBB ACCREDITED

    1008 Industrial Blvd

    Chula Vista, CA 91911

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 E 30th

    National City , CA 91950

  • THIS LOCATION IS NOT BBB ACCREDITED

    1240 Auto Pkwy

    Escondido , CA 92029

  • THIS LOCATION IS NOT BBB ACCREDITED

    1240 W Morena Blvd

    San Diego, CA 92110

  • THIS LOCATION IS NOT BBB ACCREDITED

    2600 Rockwood Ave

    Calexico, CA 92231

  • THIS LOCATION IS NOT BBB ACCREDITED

    4501 Main St

    Chula Vista, CA 91911

  • THIS LOCATION IS NOT BBB ACCREDITED

    8150 Fletcher Pkwy

    La Mesa, CA 91942

  • THIS LOCATION IS NOT BBB ACCREDITED

    8790 Grossmont Blvd

    La Mesa, CA 91941

  • THIS LOCATION IS NOT BBB ACCREDITED

    660 West Huntington Drive

    Monrovia, CA 91016

  • THIS LOCATION IS NOT BBB ACCREDITED

    1411 South Bradley

    Santa Maria, CA 93454

  • THIS LOCATION IS NOT BBB ACCREDITED

    2945 Johnston Dr.

    Ventura, CA 93003

  • THIS LOCATION IS NOT BBB ACCREDITED

    4500 N Oracle Rd

    Tucson, AZ 85705

  • THIS LOCATION IS NOT BBB ACCREDITED

    4525 N Oracle Rd

    Tucson, AZ 85705

  • THIS LOCATION IS NOT BBB ACCREDITED

    4619 N Oracle Rd

    Tucson, AZ 85705

  • THIS LOCATION IS NOT BBB ACCREDITED

    5355 E Broadway Blvd

    Tucson, AZ 85711

  • THIS LOCATION IS NOT BBB ACCREDITED

    7401 North La Cholla Blvd

    Tucson, AZ 85741

  • THIS LOCATION IS NOT BBB ACCREDITED

    10065 SW Cascade Ave

    Portland, OR 97223

  • THIS LOCATION IS NOT BBB ACCREDITED

    103 110th Ave NE

    Bellevue, WA 98004

  • THIS LOCATION IS NOT BBB ACCREDITED

    12305 N Starlight Ave

    Portland, OR 97217

  • THIS LOCATION IS NOT BBB ACCREDITED

    12305 N Starlight Ave

    Portland, OR 97217

  • THIS LOCATION IS NOT BBB ACCREDITED

    12535 SE 82nd Dr

    Clackamas, OR 97015

  • THIS LOCATION IS NOT BBB ACCREDITED

    1300 Biddle Rd

    Medford, OR 97504

  • THIS LOCATION IS NOT BBB ACCREDITED

    1325A SE Everett Mall Way

    Everett, WA 98208

  • THIS LOCATION IS NOT BBB ACCREDITED

    150 E Bellis Fair Pkwy

    Bellingham, WA 98226

  • THIS LOCATION IS NOT BBB ACCREDITED

    16700 Southcenter Pkwy

    Tukwila, WA 98188

  • THIS LOCATION IS NOT BBB ACCREDITED

    17500 Southcenter Pkwy

    Tukwila, WA 98188

  • THIS LOCATION IS NOT BBB ACCREDITED

    18601 Alderwood Mall Pkwy

    Lynnwood, WA 98037

  • THIS LOCATION IS NOT BBB ACCREDITED

    19500 Alderwood Mall Pkwy

    Lynnwood, WA 98036

  • THIS LOCATION IS NOT BBB ACCREDITED

    3351 9th St SW

    Puyallup, WA 98373

  • THIS LOCATION IS NOT BBB ACCREDITED

    3567 NW Randall Way

    Silverdale, WA 98383

  • THIS LOCATION IS NOT BBB ACCREDITED

    401 NE Northgate Way Spc 917

    Seattle, WA 98125

  • THIS LOCATION IS NOT BBB ACCREDITED

    4214 Tacoma Mall Blvd

    Tacoma, WA 98409

  • THIS LOCATION IS NOT BBB ACCREDITED

    7805 SW Dartmouth St

    Portland, OR 97223

  • THIS LOCATION IS NOT BBB ACCREDITED

    7805 SW Dartmouth St

    Portland, OR 97223

  • THIS LOCATION IS NOT BBB ACCREDITED

    8600 King St

    Anchorage, AK 99515

  • THIS LOCATION IS NOT BBB ACCREDITED

    8600 King St

    Anchorage, AK 99515

  • THIS LOCATION IS NOT BBB ACCREDITED

    935 Lloyd Ctr

    Portland, OR 97232

  • THIS LOCATION IS NOT BBB ACCREDITED

    9650 SE 82nd Ave

    Portland, OR 97086

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 81226

    Seattle, WA 98108

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (973) 617-3500(Phone)
X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

4/17/2014 Problems with Product/Service
4/17/2014 Problems with Product/Service
4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased the attached- chewy cookie- from toysarus on howe avenue, cuyhoga falls, ohio..best before date jan 2014!!Do not tell me to take it back to the store as by the time i do that its cost me more in time and gas. Very very unhappy.

Desired Settlement: refund and compensation for potential food poisoning

Business Response: Contacted consumer directly, and apologized for the inconvenience the in store purchase may have caused. The store manager has been notified and has accommodated the guest with a credit for the product that will be done over the phone so the guest does not have to return to the store. Provided guest with the Risk Management department information, if a claim was to be pursued for the outdated product. The guest declined. No further action has to be taken.
 
Thank You
 
******* ********              
Executive Guest Services
*************

Consumer Response: Complaint: *******

I am rejecting this response because:i am still awaiting the giftcard with the refund on



Regards,

**** ******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: BabiesRUs.com is advertising a sale for ALL Boppy pillows and slipcovers, to be 25% off. When trying to order a pillow it would not reflect the sale price. Upon calling customer service I was told the sale excludes this one particular Boppy pillow. I noted that the advertisement clearly says ALL (which is shown in bold print) and nowhere does it say any exclusions or exceptions. He agreed that it did say all but regardless the "Bare Naked Boppy pillow" was excluded from the sale and they would not honor the 25% off. Furthermore when you click "shop now" on the advertisement it brings you to the Boppy collection. The first item listed is the "Bare Naked Boppy Pillow" that I am trying to purchase. I believe this to be false advertising and that if exclusions apply it should be said somewhere on the advertisement. I have a screen shot of the advertisement directly from their website to show how it says ALL in bold print with no asterisk or mention of exclusions.

Desired Settlement: I would like to purchase the pillow at the advertised 25% off sale price.

Business Response: Contacted the consumer directly and apologized for the discrepancy with the 25% off promotion, as well as the delay in response to the complaint. Guest advised that she had purchased the pillow elsewhere and no longer needs the item. I have sent the guest a $25 e-gift card that can be used in store or online.  

Thank You  

******* ********
Executive Guest Services
 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

****** *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

4/12/2014 Advertising/Sales Issues
4/12/2014 Problems with Product/Service
4/6/2014 Billing/Collection Issues
4/4/2014 Delivery Issues
4/1/2014 Problems with Product/Service
4/1/2014 Problems with Product/Service
3/31/2014 Problems with Product/Service
3/31/2014 Billing/Collection Issues
3/31/2014 Problems with Product/Service
3/31/2014 Problems with Product/Service
3/31/2014 Problems with Product/Service
3/26/2014 Problems with Product/Service
3/26/2014 Problems with Product/Service
3/25/2014 Delivery Issues
3/25/2014 Problems with Product/Service
3/17/2014 Problems with Product/Service
3/17/2014 Problems with Product/Service
3/15/2014 Advertising/Sales Issues
3/15/2014 Delivery Issues
3/15/2014 Problems with Product/Service
3/15/2014 Advertising/Sales Issues
3/15/2014 Advertising/Sales Issues
3/15/2014 Problems with Product/Service
3/15/2014 Advertising/Sales Issues
3/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, I am a defect in the toys "R" us buy toys, I order number: *********** which received the Despicable Me 2 11-inch Talking Figure - Agnes is bad, Agnes head can not move, because I am in the China, received when it is bad is linked to the toys "R" us, but the toys "R" US said to return, but the international freight need I pay, the toy is too large and heavy, international freight I simply can not afford, I bought a lot of things at Toys "R" us, first received is defective, and I send e-mail to reply to a letter, but not to the other the solution, which makes me very disappointed, so big toy manufacturers sell bad toy, and you don't give the corresponding solution, hope BBB can help me!

Business Response: The consumer has received a full credit for the defective item, in the amount of $54.49. The credit will be returned to the guest original form of tender, in this case will be the guest PayPal account. Please allow 7 to 10 business days for the stated amount to be fully credited. 

Thank You  

******* ********
Executive Guest Services
 
 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

************ ************ ***




















BBB's Final Determination: Consumer accepted resolution offered by the business.

3/10/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was not able to purchase any Sale items from Toys R Us (online) for 3 hours for the following reasons.. 1. One of the items was "pick up from store" only, and the 2 stores that carried the item according to Customer Service, did not really have it in store. Someone was lying. 2. Another item was available for delivery, but the sale price would change to regular price when i attempted to "check out" 3. Toys R Us customer service later denied having the items on special 4. When I provided Snap Shots off of their App. and Website proving the item was indeed for sale, they decided they could not sell me the item anymore because they were out of stock, and the item was discontinued, even though they had other models of the item that were also on special.

Desired Settlement: I would like for Toys R Us to honor their discount on another similar item. The promotion was for 90% off for the products made by a particular company. I still have the images from their website. I have the paper trail of my conversation via Email with Toys R Us. I am happy to provide everything i have mentioned in order to prove that Toys R Us is completely at fault for me not being able to make the purchase.

Business Response: We are very sorry for the inconvenience and apologize for any confusion and/or misinformation.  However, the offer the consumer references was a special clearance event with limited quantities available, and the items that were part of this offer sold quickly. 
We would like to offer the consumer 10% off their next on line order along with free standard shipping. 
Please reference your case number ************* when you call in to use your discount accordingly.
****** ******* ********* ***** ******** *************

Consumer Response: Complaint: *******

I am rejecting this response because: as I mentioned before, I had hours trying to purchase the item and wasn't able to not because there were no items available but because of a glitch in their online system. They still have other recliners/gliders, I would like the same offer on the same make of the chair, since their items are discontinued anyway. 



Regards,

***** *********





























Business Response: I’m sorry we could not speak directly this morning when I called you at the telephone number listed above, ****** *********.  I would greatly appreciate it if you would contact me at your earliest convenience.  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ************ or by ******** *************************.
 
****** ******* ********* ***** ******** **** *************

Consumer Response: ********** *******

I am rejecting this response because:

I previously made attempts to resolve this directly with the R-Us company. Because this wasn't resolved when I made the attempts to do so, I would now like for the R-Us company to communicate with me through the BBB. 



Regards,

***** *********





























Business Response:  Please be advised to reach the consumers desired resolution we will need to speak directly. To finalize any transaction I will need to collect the consumer’s payment information. Due to prevailing compliance standards we are precluded from accepting payment information via email or through the BBB portal.
 
**** *** **********
At your earliest convenience please take a look at our exiting on line inventory of gliders. I will honor the deep discount sales price of Dec 2013 for any comparable item priced at or below the original selling price ($599.99).  Please keep in mind if you choose an item that is priced higher you will be required to pay anything above ($599.99) price + sales tax on top of what you would have paid if your order had gone through successfully.  Also, as far as *shipping options are concerned, if the item you select is only available for “Ship to Home” you will be required to pay the full shipping cost.
*Please note the “Free Ship to Store” and “Free In Store Pick” option is only valid if we have inventory in your local area. You must enter you zip code to check availability.
 
I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ************ or by emailing **************************
 
****** ******* ********* ***** ******** **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

3/7/2014 Advertising/Sales Issues
3/6/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I went into Babies R Us to trade in my old Sit n Stand Stroller for a new one, which I saw the online price at 139.99, marked down from 179.99. It did not indicate the this was JUST the online price anywhere on the site. (See link:http://www.toysrus.com/product/index.jsp?productId=21145216&cp=&parentPage=search). Furthermore, I received a coupon for 25% off, which I was going to use in addition to the price match. Most stores nowadays offer this, and I believe since this was a price ONLINE for the SAME company, it is completely justifiable to combine that with the coupon, because that alone had brought me into the store in the first place. However, when it was time to ring up the purchases, The Associate (who was new) asked her manager about how to do the price match, and she was told they "couldn't" do price match if I was using a coupon. I told the manager that the coupon did not make mention of price match, and I don't see any other terms and conditiions regarding price match anywhere for me to clearly see. She told me the coupon said "cannot be combined with any other offer", and I explained to her Price Match is not an offer, it's a courtesy, and every store does price match, especially when their OWN COMPANY WEBSITE says a certain price that isn't reflected in the store! I ended up paying more than what I thought I was going to pay, and I also kept my receipt. I left the store very unhappy, and was very upset at Babies R Us false advertising, or lack of advertising, for that matter.

Desired Settlement: I would like a refund for the difference. The full price of the stroller was 179.99Price Match: 139.99Minus 25% coupon My total would have been: 105+tax, approximately 111.56. and I would like to be refunded the difference after tax, which is approximately 34.00. Thank you for assisting me towards the speedy resolution of this issue.

Business Response: *******The consumer participated in our In Store only Great Trade In event. The guest is to trade in an old item and will receive a 25% off coupon towards a new and improved baby item of choice that is available in stores. With the Great Trade In event an item cannot be priced matched, as our guest have already received a 25% off coupon towards their new purchase. The new item cannot be matched with online pricing, with this being an in store only event, the guest has to be charged the stores pricing. The guest was charged correctly for this transaction and the guest cannot be refunded the difference. Please be advised, we are taking no further action on this complaint.

Thank You

******* ******** ********* ***** ******** *************

Consumer Response: Complaint: *******

I am rejecting this response because:

There was no literature supporting this anywhere on the coupon, nor in the store. Most companies are able to match a price with their online prices, seeing as it is the same company. So either you need to fix the website, or get in touch with your marketing department and make sure you are clear in communicating with the consumer. I don't think it's fair to your loyal customers that you put out a coupon like that, when everyone is aware of the price match option, yet you do not specify anywhere on your website, on the coupon, or in the store, that price match could not be combined with this offer. 

I'll be sure never to step foot in a Babies R Us again. 



Regards,

******** ******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

3/5/2014 Problems with Product/Service
3/4/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made an online order for $90.94. Toys R Us online charged me 5 different charges for this ONE transaction. It resulted in overdraft fees to my bank. I have tried calling several times, emailing customer service and emailing their facebook page and NO ONE has helped me. My bank can't fix the charges because it isn't a bank error, it was a Toys R Us error. I have sat on hold 3 times for over an hour and just keep getting disconnected. I was able to talk to someone once but they told me to try to have my bank fix it. When I went into a Toys R Us they said the website was having issues and that it may have charged me several times by accident. According to their facebook page, they have MANY unsatisfied customers and many customers they are ignoring and not helping, just like myself. Their facebook is full of complaints : https://www.facebook.com/toysrus and it is ridiculous that their customer service is just avoiding all their issues.

Desired Settlement: I would like all the unauthorized transactions refunded as well as my over draft fees paid. I would also like someone to contact me instead of avoiding me.

Business Response: Please be advised, we are taking no further action on this complaint. Our call center records indicate that the guest placed an order that resulted in an authorization hold placed and then a charge upon shipment of the items.
****** ******* ********* ***** ******** **** *************

Consumer Response: Complaint: *******

I am rejecting this response because:
No one from customer service ever called back, emailed back or responded at all. I understand the one charge and one authorization charge. My problem was the ONE charged was placed twice with 3 authorization charges. My bank was nice enough to cancel the extra charges since toys r us wasnt even acknowledging the issue. Unfortunately it's a common issue with toys r us. We returned several hundred dollars worth of toys as well as several hundred more that family and friends bought for Christmas and december family members birthday. We are spreading the word not to shop toys r us. I have my bank statment ahowing their excessive charges and all the emails from me with no response from them.  Its a shame companies get away with this. 


Regards,

Christine Torres





























Business Response: Please be advised, we are taking no further action on this complaint.
****** ******* ********* ***** ******** **** *************

Consumer Response: Complaint: *******

I am rejecting this response because:


It isn't a resolution.  It is just a company that is disregarding issues that their consumers have.
Regards,

********* ******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/3/2014 Problems with Product/Service
3/3/2014 Problems with Product/Service
2/28/2014 Problems with Product/Service
2/25/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I place online order *********** on Feb, 11th , 2014 for " 1 hour store pick up" option. I paid my order in full with Toys r us gift card and order was place successfully. After several hours I did not received any email regarding my order being ready for pickup, I checked online status and I got message saying there is error with my order and I need to call ************* Since then I have spend 3 hours , 7 calls and as of right now I don't have my order, They will not refund money to my gift card and everyone is transferring me to different department. This item was for my daughetr's 7th birthday on Feb, 11th, which she did not get and now they are telling me that it may take several days for them to process this problem. None of the customer service ppl can tell me how exactly this problem is being resolved and whats going to happened next. After another 30 minute call this morning I finally got reference # *** *** **** *** to use it in future when I call back. this is one of the worst customer service I ever got and now they have my money, but I cant get my product or refund from them.

Desired Settlement: I want someone from their corporation to explain me why , after successfully taking my order online and promised to deliver product was not done on time. Why I had to spend 3 hours of my personal time to get my money back or resolved this issue AND EXPLAIN MY 7 YEAR DAUGHTER WHY SHE DID NOT GET HER GIFT ON HER BIRTHDAY. I want copy of their corporate policy for online order and customer complaint. I also need to see how can I take some legal action to let them know what they are doing is not right.

Business Response:
While it is never our intention to inconvenience any of our consumers due to an unforeseen technical difficulty there was a delay in fulfilling this order. We are very sorry for the inconvenience and would like to offer the consumer $15.00 off their next on line order along with free standard shipping for their trouble. 

Please reference your case number ************* when you call in to use your discount accordingly.
****** *******
Executive Guest Services
Ref# *************

Consumer Response:
Complaint: *******

I am rejecting this response because:



Regards,

***** ******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

2/24/2014 Advertising/Sales Issues
2/24/2014 Advertising/Sales Issues
2/24/2014 Delivery Issues
2/23/2014 Problems with Product/Service
2/23/2014 Problems with Product/Service
2/21/2014 Problems with Product/Service
2/21/2014 Billing/Collection Issues
2/21/2014 Advertising/Sales Issues
2/21/2014 Billing/Collection Issues
2/14/2014 Advertising/Sales Issues
2/12/2014 Problems with Product/Service
2/12/2014 Problems with Product/Service
2/12/2014 Problems with Product/Service
2/10/2014 Advertising/Sales Issues
2/8/2014 Advertising/Sales Issues
2/8/2014 Advertising/Sales Issues
2/7/2014 Delivery Issues
2/7/2014 Problems with Product/Service
2/7/2014 Problems with Product/Service
2/7/2014 Problems with Product/Service
2/7/2014 Problems with Product/Service
2/7/2014 Advertising/Sales Issues
2/7/2014 Problems with Product/Service
2/7/2014 Advertising/Sales Issues
2/7/2014 Problems with Product/Service
2/5/2014 Advertising/Sales Issues
2/3/2014 Delivery Issues
1/30/2014 Problems with Product/Service
1/30/2014 Problems with Product/Service
1/29/2014 Advertising/Sales Issues
1/29/2014 Delivery Issues
1/29/2014 Billing/Collection Issues
1/28/2014 Advertising/Sales Issues
1/28/2014 Delivery Issues
1/28/2014 Advertising/Sales Issues
1/28/2014 Delivery Issues
1/28/2014 Problems with Product/Service
1/28/2014 Problems with Product/Service
1/28/2014 Billing/Collection Issues
1/28/2014 Problems with Product/Service
1/27/2014 Advertising/Sales Issues
1/27/2014 Delivery Issues
1/27/2014 Billing/Collection Issues
1/27/2014 Problems with Product/Service
1/27/2014 Problems with Product/Service
1/27/2014 Delivery Issues
1/27/2014 Problems with Product/Service
1/27/2014 Problems with Product/Service
1/27/2014 Advertising/Sales Issues
1/27/2014 Delivery Issues
1/27/2014 Advertising/Sales Issues
1/27/2014 Advertising/Sales Issues
1/27/2014 Advertising/Sales Issues
1/27/2014 Billing/Collection Issues
1/27/2014 Billing/Collection Issues
1/27/2014 Delivery Issues
1/25/2014 Delivery Issues
1/25/2014 Problems with Product/Service
1/20/2014 Advertising/Sales Issues
1/20/2014 Advertising/Sales Issues
1/20/2014 Delivery Issues
1/20/2014 Billing/Collection Issues
1/20/2014 Problems with Product/Service
1/20/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/18/2014 Delivery Issues
1/18/2014 Billing/Collection Issues
1/18/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/18/2014 Problems with Product/Service
1/13/2014 Problems with Product/Service
1/13/2014 Advertising/Sales Issues
1/13/2014 Problems with Product/Service
1/13/2014 Advertising/Sales Issues
1/13/2014 Advertising/Sales Issues
1/13/2014 Advertising/Sales Issues
1/11/2014 Delivery Issues
1/11/2014 Advertising/Sales Issues
1/9/2014 Delivery Issues
1/8/2014 Advertising/Sales Issues
1/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September 26, 2013 I purchased my son the Audi Spyder, that Toys R Us was offering for $159.00 as a Red Deal special. At that time, I paid to have the item assembled. The item was picked up within 2-3 business days by 5pm. Please be advised my son is 20 months old, and didnt begin riding the in the car until mid-October. My problem is the headlight has fallen in the car and I have made several unsuccessful attempts to snap it back into place. So my brother came over this past weekend, he's quite the handyman, he turned the car over and discovered that when this car was assembled there were 4 screws left off the car. The grill took 4 screws ONLY 2 were put in and each headlight took 2 screws but ONLY 1 was put in each. According to him it was very easy to see since the plastic car shows NO signs of screws ever being attempted to being put in those screwholes. NOW the 1 screw that was put in the left head light has fallen off and there are NO screws holding this in. I called into the local Toys R Us, spoke with ***** a manager who's suggestion was that I, the customer, contact the Audi Spyder company and ask for new screws be sent to me. Once I receive those screws I can bring the Audi and the screws back into the store and they will put the car together correctly. Something that should have been done the first time around. I cannot believe this would be a managers suggestion, why would there NOT be screws at the local store? Why wouldnt Toys R Us contact the company--it was their mistake NOT mine Mind you the Toys R Us is NOT close to my home....This is why people go to WalMart!!!

Desired Settlement: I would 1. like to be reimbursed the $25.00 assembly fee. Since the car was NEVER assembled properly. and 2. given at least 20% off the original price seeing as I now have to be inconvenienced to take the items back, use my time/gas/mileage to get it there, and ME, I have to contact the company. Just RIDICULOUS

Business Response: Please be advised, I will contact the District Manager for the store where the consumers purchase was made and request a refund.
 
****** *******Executive Guest Services
REF#*************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: They advertise a crib online for $20 that was originally approximately $200. When trying to purchase it shows availability but will not allow the purchase to complete. When calling Customer service they said the price advertised was a mistake and they would not honor it. After speaking with a representative further I was told that the only thing they will honor is 20% off of the original price. When speaking with the store manager he states the product does not exist and was not meant to be advertised. After calling Customer Service back they state the advertised price was only while supplies last and continue to show availability on the site. Obviously conflicting answers and explanations. I printed the original page of the product I was trying to order showing obvious availability.

Desired Settlement: I simply want them to honor the advertised price.

Business Response: We are very sorry for the inconvenience and apologize for any confusion and/or misinformation.  However, the offer you saw was a special clearance event with limited quantities available, and the cribs that were part of this offer sold quickly. 
 
We value your feedback and would like to thank you for taking the time to let us know of your situation.  As promised by our agents, we will stand behind the offer of 20% off your next order along with free shipping.  Please reference your case number ******-0***** when you call in to use your discount accordingly.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

***** ******



















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I preordered an Xbox one video game console in September 2013. When the product release my order was back ordered, which is totally okay. However when i went online to check the status of my order on December 5th, Toys R us canceled my order. I did not want my order canceled, and i still want my items. I have spent over 4 hours on the phone with employees from Toys R us, and not one can help me since the item i originally ordered is not in stock. I DID NOT want my ordered canceled, and i should have received them by now. no one can help me and it is unacceptable that an order was canceled that was not supposed to be. My Toys R us order number is 7*********, anyone who opens this order will see how many times i have called and how many tickets were opened on this case with no help. One incident number is *************, and another *************

Desired Settlement: I would like my order processed and delivered by CHRISTMAS 2013 as promised.

Business Response: Please be advised, we are attempting to resolve this issue with the consumer.
****** *******
Executive Guest Relations
Ref#  ************* & *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** ********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was in the store of Friday, Novemeber 29th, trying to take advantage of any great deals. I was able to find the "Jake and the Neverland Pirates Lil' Quad Ride on" on an end cap with a sign that showed all the quads at 50% off. This end cap consisted of 3 of those same quads, along with a few Barbie Quads and Batman Quads. I thought, why not take advantage of this great deal. I took one of the Jake and the Neverland Quads and when took it to the front. First off, I asked the man at the register to look up my R US card which he proceeded to tell me was impossible and refused to do (and I know this is a lie because both Toys R Us and Babies R Us have done it for me NUMEROUS times) when I finally gave up, he rang up the item that came up at the normal $99.99. I told him the item was on an end cap with multiple 50% signs, and he said, "well if it was, it would ring up like that" when I told him that he can go look, he asked if I was OK paying $60.00 and he would just ring it in as a "price match" and I told him no I want the correct price listed. He then called a manager and we went to the back, and sure enough, there were the 3 different signs, but guess what, they were all WRONG. Apparently those quads were for the Kawaski Quads (not even on the end cap) She then proceeded to tell another employee to clear those shelves and would NOT honor the signs. She said that she could not control what customers place on shelves. So I asked her that 9 items were placed incorrectly by 9 customers? She told me that she would not honor THEIR mistake and I would owe the full amount.I have NEVER been treated like that in any other store. To top it off, when I called customer service, they said they should have honored it and now they cannot do anything about it. I will be cancelling my R US card and making sure I never by anything from these stores again.

Desired Settlement: I want R Us to know what kind of employees and "managers" they have working at this store. I think it is completely unfair that they did not honor that price, any other store would have done it since it was their mistake. I have since then purchased a similar item for Target and have started my nursery shopping elsewhere. Unless they can figure out how to make it right, I will take my business, and business of all my mommy group friends, elsewhere.

Business Response: I’m sorry we could not speak directly this afternoon when I called you at the telephone number listed above, ###-###-####.  I would greatly appreciate it if you would contact me at your earliest convenience, as you have more than one store in your area I would like to know which store this incident took place in.  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ###-###-#### or by emailing *************************. 
 
 
****** ******* ********* ***** ********* **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was trying to checkout online and their website was having issues. It took over an hour and then lost my order. I went back to get everything again and I could no longer get the Pocahontas combo movie for $11.99, but could still get everything else. Then while checking out, the site would not allow me to buy the Disney Brave gift set (Merida and her mother) for $9.99. I called and talked to a rep. and she told me that she couldn't do anything to help me. I was advised to call my local Toys r us. I waited a few hours and went back on line and the Brave set was in stock. I put it in my cart and called Toys r us to explain how I didn't think it was fair to pay shipping when I had this item before and could have gotten free shipping. The lady was very nice and gave me a code to take off the shipping and as I was checking out the item just disappeared. I entered all my credit card info and hit submit, and the it was gone. I have no conformation number and no email so I don't know what happened or who has my info. I call Toys R Us again and explained, but the rep. couldn't do anything. I asked for the Corp. number or a warehouse number but she told me that even they don't have that info. I don't know if I should buy it somewhere else or if It's going to just show up! And what is charged to my credit card, because all my info was submitted? I am very disappointed in this website, I have spent 6 hours trying to buy this Brave set!!!!

Desired Settlement: To get the Brave set that I was supposed to get.

Business Response:  
I’m sorry we could not speak directly this evening when I called you at the telephone number listed above, ###-###-####.  I would greatly appreciate it if you would contact me at your earliest convenience.  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ###-###-#### or by emailing cathie.deramo@toysrus.com. 
 
 
****** ******* ********* ***** ********* **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. Toy R Us was very nice to work with and I appreciate their willingness to remedy the situation

Regards,

****** ********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I stayed up all night in order to get the playstation 4 bundle. When 12:00am I click on the click. There 3 bundles were available I selected the one I wanted . There was an option to deliver to home , when I click proceed to checkout the website stated that option was not available with no other options below. This item remained in my cart. I waited on hold for 20 min for a customer service person to say oh Im sorry mam this was sold out at 12:02am I was on the computer with the item in my cart at 12:01am. I have a screen shot of the item. I left a message with the corporate office as well as left an email

Desired Settlement: I would like to get the playstation 4. The item was in my inbox and I have proof. If I decide to purchase any other popular item what do you suggest I do call customer service 30 min ahead of time I need some type of assurance that this will not happen again. With the understanding I am in the right place at the right time, at my computer waiting to the click the button. As long as the item is in my cart I believe it should be honored. Thank you

Business Response: Please be advised, we have resolved this complaint directly with the consumer. I spoke with the consumer personally on December 2nd. At that time she advised me that she had purchased the PS4 gamming system over the weekend from another merchant but was not able to acquire the two games that were part of our “bundle”. In an effort to restore her faith in Toys “R” Us I placed an order (**********) for the two games and sent then to her free of charge. The games were delivered to her home on December 4th via UPS tracking #******************* 
****** ******* ********* ***** ********* **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

****** **********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Toys R Us was having a sale on their XBOX 360 Bundles, ONLY ONLINE would you be able to receive a Free Controller and Game with the system. I was assuming this would all be included in the package deal so I added the Bundle to my shopping cart, checked out and paid. Only to go back and realize that the other two free items had to be added to the order as well. I went back and looked at the page that displayed the deal and at the VERY bottom, it said details so I clicked on it which is where it then said that the other 2 items had to be added to the shopping cart in order to be received with the purchase. I immediately called customer service and the representative was very sweet and I have NO complaints about her but her hands were tied and there was nothing she could do. I decided to see what it would do if I put these items in my cart AGAIN and see if it was charged, I could ONLY find the game which was indeed 0 dollars when added to the cart with the console. I did a search at Toys R Us.com to find the controller and add it as well and it said, "Microsoft Wireless Controller with D-Pad and Play/Charge Kit" returned with 0 results. How would this be added to an order if it is not even coming up in the search. I feel like this was NOT good advertising and ESPECIALLY for people who perhaps don't order online very often, they would NEVER have known all of these other steps would have had to be taken in order to received this special offer. I am upset over this mainly because HALO was the only game my son wanted and the fact that a controller was with this console as well was a great deal, even though it is not found in the search engine on the website. I tried to search for the controller using key words and not the entire controller name and to no avail!!! This was VERY poor advertising and I am EXTREMELY dissatisfied with the advertising concerning this offer.

Desired Settlement: I would like a gift card or store credit that I can use online, since we do not have a store locally, so that I will be able to purchase Halo 3 as well as the Microsoft Wireless Controller with D-Pad and Play/Charge Kit

Business Response: Please be advised we have resolved this complaint directly with the consumer. On 12/06/2013 a new order (**********) was placed for the controller and game and shipped to the consumer free of charge.
****** ******* ********* ***** ******** *** * *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

********* *********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item in store during the pre holiday 10% back sale **************************************************************=MISC:Vanity:print ads:TRU:************** purchased it on 10/13/13 the total for the item was $249.99, however, the price on Toy R Us was $20 less, so the cashier did an exchange refunding the $249.99, and repurchasing it on the same receipt for $229.99. The total on the exchange shows ($21.60). The rewards card was scanned on both receipts. On 11/16 I received an email with a $5 gift card, much less than the $23 I was expecting. So I called to inquire, after spending 30 minutes on the phone with the 800 # they said I needed to go to the store and get the receipt. So I got the receipt, put the receipt information in to retro date it, and it was already on my account.So I called back again, after spending another 30 minutes on the phone, they said they would get back to me.

Desired Settlement: 10% rewards back as promised in the ad for the item I purchased.

Business Response:

Please be advised, we have resolved this complaint directly with the consumer. We will be sending the consumer a gift card (**** **** **** ****) in the amount of $23.00 to the address listed above.

****** ******* ********* ***** ********* **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

******* *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2014 Problems with Product/Service
1/8/2014 Advertising/Sales Issues
1/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: bought my daughter a tabeo tablet for Christmas last year. I sent it back about seven times. It still doesn't work. Won't refund money. warranty up. I bought a kids tabio tablet at Toy R US for Christmas last year. I had nothing but problems from the beginning. I sent the tablet back about seven times already and one again am sending it back to them. They refuse to refund my money or send me the tabio new tablet version that just came out. The warranty is up December 24th and then she won't have a tablet at all. During the last year she only was able to play with it for a few months. By the time we send it back to them and receive another one ( which breaks within a couple weeks) the warranty will be void. It is all over the internet that there are problems with this tablet and toy r us refuse to refund unless you bought an extended warranty. This product should be recalled. You can reach me at ###-###-####.

Desired Settlement: I just want a refund of the $150 plus taxes and charges I spent for mailing about $175. or a credit from toys r us. Please help I am at my wits end. No child should receive a Christmas present they can not use.

Business Response: Please be advised, we have resolved this complaint directly with the consumer. A gift card (**** **** **** ***** in the amount of $175.00 has been sent to the consumer via FedEx as a refund for her Tabeo Tablet purchase made in December of 2012.
 
****** ******* ********* ***** ********* **** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9******, and find that this resolution is satisfactory to me.

Regards,

******* *******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/7/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I place an order on December 1, it was succesfully completed and process. After few hours the order was cancelled by the seller because of insufficient stock. Items are back stock today and seller refuse to honor same price and try to charge me more for the shipping. I want the seller to honor the price and offer me free shipping or any store pickup option.

Desired Settlement: I want to recieved the ordered items. I want them to ship them to my home.

Business Response: Please be advised, we will honor the sales price and shipping method (free store pick up) on these two games as the original order (**********) was placed on 12/01/2013 as offered by our call center agent but declined by the consumer on 12/2/2013.
Description: Assassin's Creed IV: Black Flag for Xbox One
Quantity: 1 @ $54.99
Shipping via: Store Pick Up –
Description: Ryse: Son of Rome for Xbox One
Quantity: 1 @ $32.99
Shipping via: Store Pick Up
Order Date: 12/01/13
Location and Item(s) for Store Pickup:

TOYS R US/BABIES R US - *** **** ****** *** ***** ** *****

 
I have updated the case in our call center notes accordingly.  The consumer should reference case number ************* when he calls in to place his order. 
 
****** *******
Executive Guest Services
*** * *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9******, and find that this resolution is satisfactory to me.

Regards,

*********** ********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/7/2014 Advertising/Sales Issues
1/7/2014 Delivery Issues
1/7/2014 Problems with Product/Service
1/2/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: toysrus.com is promoting $15 off an order of $100 or more purchase They refuse to honor and apply the discount after I spent considerable time on their site reaching a merchandise dollar amount of $106.95 (pre-shipping, pre-tax). Upon looking at the exclusions for the offer, NOTHING in my online cart is excluded, so why isn't the 15OFF promotion code working? So I call their 800# and speak to a woman who tells me that two of the items I'm ordering (two sets of drapes) were on clearance, and therefore not eligible. This is bullcrap. Clearance items are NOT listed as excluded. This is the EXACT copy/paste from their exclusion list: Valid 11/25 – 11/27/13 Save $15 on your purchase of $100 or more! Use promo code 15OFF at checkout Excludes ALL baby items, baby food, diapers, formula, wipes, Red Hot Deal & Hot Price items, Extreme Deals, pre-sell items, 4moms, Baby Jogger, BOB, Boppy Bare Naked Pillow, Britax, Bugaboo, Bumbleride, Cybex, ERGObaby, Mamas & Papas, Maxi-Cosi car seats, Motorola, Mountain Buggy, Orbit Baby, Oxo, Pediped, Peg Pérego, Phil & Teds, Quinny, Robeez, Scandinavian Child, Stokke, Thyme Maternity, electronic learning toys, netbooks, tablets, video game hardware, video games, Apple products, FAO Schwarz toys, Isis products & classes, Buyer Protection Plan, gift cards, phone orders, Special Orders, assembly fee, breast-pump rental fee, delivery fee, and shipping & handling. As you can see, clearance is not listed. The woman on the phone told me clearance is considered an Extreme Deal. Well the terminology used on toysrus.com clearly says Clearance, not Extreme Deal. This is scamboogery. Clearence is not excluded, and the promotion should be honored. How this company can have an A+ rating is beyond me with the number of complaints I've see on the BBB site trying to find this contact form.

Desired Settlement: At minimum I want a $15 gift card, as this promotion ends today and I will not be able to take advantage of it, as I should have since NOTHING in my online cart was excluded based on their own exclusions list. The clearance items which illegally invalidated my order were 2 sets of SpongeBog Squarepants drapes which were on Clearance (again, they were NOT "Extreme Deals"), and which were on clearence for $11.99 per set (for a total of $23.98). Since these items are CLEARANCE items I'm sure availability is limited, and by the time this complaint is responded to by the company, if ever, they may not even be available anymore. So nice going Toys R Us - you like disappointing your customers. No wonder the company has been floundering for decades. Just close up once and for all. I'll never shop toysrus.com or their stores ever again. The last time I ordered from their website I was also jerked around at the store when I went to pick it up. Done.

Business Response: Please be advised, pursuant to the consumers desired resolution we will be sending him a $15.00 gift card.
****** *******
Executive Guest Services
REF # 131212-014948

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/2/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Toys R Us has been advertising a sale on Legos Friends kits on TV. I have been to the store twice and called the store multiple times during the sales period and they don't have the specific item I'm looking for in stock (Dolphin Cruiser.) Just a sign on an empty shelf. They can't tell me when or if they will be getting more in. Sales associates say 'We don't ever know what will be on the truck.' The are also telling me that it cannot be ordered online either. I called again first thing this morning as a new shipment was received last night (after hours) and I was told that none of the sold out sales items were included. They do not offer rain checks. I feel that continuing to advertise this item is misleading and has cost me time, gas and frustration in trying to obtain this particular toy at the sales price. Is it legal to advertise a product that is unavailable without offering a rain check?

Desired Settlement: I would like Toys R Us to provide me with a rain check for the unavailable sales item.

Business Response: Spoke with guest and advised the specific item she wanted is no longer in stock to accommodate the guest. In place of the item the guest will be receiving an electronic gift card in the amount of $42.98 to cover 50% off the total cost as well as shipping charges.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9******, and find that this resolution is satisfactory to me.

In the future, it would be better to provide customers with rain checks for sales items no longer in stock.  I realize this may be an old fashioned practice, but sure is good customer service.  It's too bad that I had to take such drastic measures to be satisfied.

Thank you.

Regards,

**** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have had multiple problems with 1800toysrus customer service and in-store (W ***** *** ********* **). It started 2 weeks ago when I purchased a Groupon. The store clerk apparently failed to enter the code in correctly and my Groupon was never honored for my in-store purchase. So I called the 1-800 and was emailed a $25 coupon code to print and use in-store for my next purchase. I went this past Friday and spend $450+, handed the cashier my email and mistakenly assumed it was entered correctly. When I got home and reviewed my receipt that $25 was never credited to me. I called the 1-800 again and asked to have my Credit Card reimbursed for that $25. The agent on the phone said they would call the store and have it taken care of and call me back within the hour. I never heard back. I called today to tell them that I never received word back. After hours on the phone I was pushed into taking a $25 e-card. I didn't want that. Essentially that is forcing me to get $25 worth of items I had no intention of purchasing, and either drive 30+miles to the store or have to pay shipping if I order online. I asked again to have my credit card refunded since it was their store clerk's mistake in the first place or guarantee me that I would have to pay shipping for using that $25 online. I was told I would get free shipping if I purchased $49+ online...........again forcing me to spend money I don't intend too! I got so frustrated I told them to just email that e-card and they would be done with me forever. Well sure enough I was emailed that receipt, yet the coupon code was BLANK! So again I had to call the 1800 and spend 30 more minutes on various holds to have the code read to me over the phone! They have certainly lost my business forever!!!

Desired Settlement: I used that gift card online today............but still had to spend $55 of my own money! I want that back in the form of credit to my charge card or a refund check from toys r us. The way it was setup online that for me to get the free shipping I had to buy $49 worth of merchandise. Did that, then when I entered that code that lowered my total so shipping was again not free. SUCH A SCAM on their part and not at all helpful!!

Business Response: Please be advised, we have resolved this complaint directly with the consumer. On 11/20/2013 the consumer was issued a full credit back to the original form of tender used on order ***********.
 
****** *******
Executive Guest Relations
Ref# *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

1/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1.) Placed Order online on November 6, 2013 totaling $96.28. (Order Receipt Attached) 2.) Order arrived on November 8, 2013 via UPS. (Packing slip attached) 3.) Opened box to find that Item # ******** "Battlefield 4 Limited Edition for Xbox 360" (UPC: ************) was not included. Instead, basic version of game was included (UPC: *********058). 4.) Figuring that fulfillment crew made mistake, followed "Hassle-Free Returns" ad on packing slip and brought entire package to local Toys R Us, #***** ****** ******* **. (16 miles one way). 5.) "*******" was very kind. Recognized fulfillment mistake, had game in-stock in store and offered to correct it. 6.) "******" - Manager, jumped into conversation, lectured ******* in front of us and told her "NO, since it wasn't purchased here, we would have to pay $10 to get it corrected as a "no receipt exchange", although we had all of the receipts in hand. 7.) ****** walked away rudely. ******* apologized for ******'s actions and said that it doesn't make sense that they couldn't help us for Toys R Us' obvious mistake. 8.) We walked out of the store with no resolution. Then spent 61 minutes on the phone with 1-800-Toys-R-Us attempting to get it resolved. (Log attached) 9.) Were initially told they would ship out correct item at no cost. Only to later tell us that item was out of stock. 10.) After an hour on the line was told nothing to do except refund money in 8-14 business days. 11.) Against better judgment, went back to store #**** only to have rude ****** tell us "Thought you took care of this mess last night?". 12.) Again, she walked away, and cashier apologized AGAIN for her rude actions. 13.) Game was "on-sale" today and we were forced to pay $5.35 (receipt attached) in order to fix Toys R Us mistake. 14.) Cashier said she didn't understand why we were forced to do so, but manager said so. 15. We were stuck between a rock and a hard place for something that wasn't our fault. Going and paying more was only option.

Desired Settlement: 1.) Toys R Us made a mistake fulfilling our online order. 2.) We were treated rudely and unfairly by both ****** (Manager) at store #**** TWICE! and once by customer service. 3.) We were forced to drive 16 miles each way TWICE to resolve an issue that should have never happened. (64 miles total). 4.) We were forced to spend 61 minutes on the line with customer service with no resolution provided at all. 5.) In addition to the mileage and phone call, our monetary costs were $96.28 for the initial order and $5.35 was the "fee" that we were charged in store to correct Toys R Us' mistake. Our desired outcome is that the Executive Team at Toys R Us read our complaint carefully and see how many different ways we were wronged over a mistake that wasn't ours. We wish to receive a substantial credit for this terrible experience either via a refund to our credit card and/or a gift card. Either way there needs to be retribution made. All documentation attached. (Order Receipt, phone log etc.)

Business Response: Please be advised, we have processed a credit of $25.00 on order #**********. The refund will be return to the original form of tender used to place the order. If the consumer is no longer in possession of the gift card used on the order he may contact me directly and I will send a replacement card. .  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ###-###-#### or by emailing ************************** 
 
 
****** *******
Executive Guest Relations
Ref# *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

***** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

12/30/2013 Advertising/Sales Issues
12/28/2013 Advertising/Sales Issues
12/28/2013 Advertising/Sales Issues
12/28/2013 Problems with Product/Service
12/28/2013 Billing/Collection Issues
12/28/2013 Billing/Collection Issues
12/28/2013 Advertising/Sales Issues
12/28/2013 Advertising/Sales Issues
12/28/2013 Advertising/Sales Issues
12/28/2013 Problems with Product/Service
12/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Complaint Reference #************* Ordered: 12/6/2013 Address Changed: 12/6/2013 Shipped: 12/9/2013 The order was placed off of a Baby Registry. It was brought to my attention that the address attached to the registry was not correct. The registrant had recently relocated from one street address to another within the same city. I called Friday, December 6 at approximate an hour after the order was placed to correct the address. Cassie put an urgent note into the system. I called Monday, December 9 and was told that the package had not left the warehouse and the urgent note was still in the system. I called this morning, Tuesday, December 10, when I saw that the package had shipped, to make sure that it had the correct address that was provided on Friday. They had the ****** **** address. The representative called UPS and was told the warehouse had put a restriction on who could change the delivery address. She contacted the warehouse, who was supposed to call me back. I called at 1:30 to check-in again because I had not heard from the warehouse. I was told that the warehouse did not have the authority to change the address either. I called UPS, who said that the shipper, Toys-R-Us, had to change the address. I called Toys-R-Us and spoke to a supervisor. (****** ** *****) She told me that nothing could be done. I purchased the item and had it incorrectly shipped. It was not the responsibility of Toys-R-Us. I reminded her that she had the correction within an hour of the order and three days prior to the shipment of the package. She continued to openly blame me. (Although, because of the nature of the registry, the address was blocked from my view.) I called UPS again and the package has the incorrect weight and will not ship until proper payment has been received. I cannot make any changes or request customer pick-up.

Desired Settlement: I desire that the package be delivered to the correct address without additional payment or delay. Toys-R-Us had the correct information and ensured me that it would be taken care of. They have failed to do so. All representatives were very helpful and sincere. The supervisor was rude and not helpful at all. The package continues to be held by UPS until proper payment is received from Toys-R-Us per the weight of the package.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.



This complaint has been resolved by the complainant.

Complaint #*******

 

Thank you,

 

********* ** *****



Regards,

********* *****



















BBB's Final Determination: Consumer accepted resolution offered by the business.

12/22/2013 Billing/Collection Issues
12/22/2013 Problems with Product/Service
12/16/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased item ******** Planes DVD for $11.99 with order number ************ on 11/27/13. Shipping was free because I had spent enough, with other items, to meet the company's requirement. I received an email on 12/3/13 that the DVD was unavailable and cancelled and I was not being charged. I went on their website and found the item *in stock* for full price ($19.99) at their Clifton Park, NY store (a store within driving distance of my home). I was upset that they were selling copies of the product they claimed was unavailable. Also, since they waited almost a week to contact me, all the other vendors' sales were over, and the dvd was now full price everywhere. I could have initially purchased it on sale at a variety of places, and would have if had not been available when I initially ordered and paid for it. But since it showed in stock and available, and I paid for it, I didn't buy a second, unnecessary copy from another store. Now, I am unable to purchase the dvd at the sale price. I emailed back and received an automated email that the email address was not monitored. I went online and submitted a form on their website. I told the company they had the item *is* in stock in a local store and that I wanted a copy at the sale price I originally paid. I even offered to drive to the store (using my time and gas money). The response I received was "stock level of the Planes DVD, and unfortunately it has been depleted online at this time ". They offered me 10% off my next order, no mention of the Clifton Park store, or why they were selling the product I ordered and paid for, to other consumers at full price. There is absolutely no reason they can not honor the price for me on the item I ordered.

Desired Settlement: I want a copy of the Planes DVD item ******** for $11.99. Ideally they should ship it to me for free. However, I am reluctantly willing to drive to the Clifton Park, NY store to pick up my copy, but I will not pay full price.

Business Response: Please be advised, we have resolved this complaint directly with the consumer. On December 10, 2013 the consumer accepted a $10 e gift card as resolution.
****** *******Executive Guest Relations
**** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

After posting on facebook, Toys R Us finally agreed to givr me a 10$ electronic gift card to their store.

Regards,

***** *********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

12/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: There was an unauthorized internet order placed with this company on my credit card. I contacted them when I noticed the charges and told them I did not place this order and if they could stop it from going through. I was given a case # by a lady of the name of ******* on 9-16-2013 and was told to take that # to my local Police Dept and have a police report made and fax it to their (GSI ) dept at ************. I did this and was told it would be reviewed for a refund. I was told it normally takes 4 days to review. I recieved no call so I called them back. The lady named ***** I talked to on 9-26-2013 told me I was informed wrong. She siad she would process the refund but someone else had to ok it and to call back the next day or two. When I called back on 10-3-2013 and talked to ********* he told me the refund was not to come from thier company and that I had to go through my credit card company. Well as of now Toys r Us is not helping me and ***** *** is not helping me either. I have no where else to turn to get my money back. I feel if they would of stopped the order when I asked I would still have my money in my account.

Desired Settlement: A full refund and a written apology.

Business Response: We are taking no further action on this complaint.  On 09/16/2013 the consumer was advised of the industry standard operating procedure involving online order fraud. Advised to file a police report and contact her financial institution. This issue is currently under investigation by the consumers local law enforcement authorities and must be resolved through the same governing body.

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/11/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased an I-Pod 4th gen. touch in August 2013. I also purchased a buyer protection plan. The item was $179.99 and the plan was $24.99. Th product broke. The plan was a replacement plan. They said they would send me a gift card for the $179.99. The product is no longer being carried by ANY store. The only product carried at Toys R Us that is comparable is the 5th generation I pod that is $299. I spent the last 2 hours on the phone with TRU customer service and the Buyer Protection people. No one can assist me in a satisfactory manner. Even thought I bought a replacement plan, the product cannot be replaced, so my only option is the $179 gift card. I want the product not the money.

Desired Settlement: I want an Ipod touch - if the only option is the $299, then TRU should supply that.

Business Response: Please be advised, I have been in contact with the BPP provider, New Corp, a prepaid UPS return label (#****5*************) has been emailed to the consumer, once the unit has been shipped back New Corp will reimburse the consumer for the purchase price + sales tax of the original unit for a total of $190.79. This is the limit of liability under the terms and conditions of the replacement plan. The consumer may review the terms & conditions here: http://www.toysrus.com/helpdesk/index.jsp?display=returns&index=17&subdisplay=terms
 
Any and all future communication regarding the claim under the Buyer Protection Plan should be addressed to:
****** **** *** **** ********* ** ********** ###-###-####  
 

****** ******* ********* ***** ********* **** *************

Consumer Response:
Complaint: *******

I am rejecting this response because:

The booklet for the product REPLACEMENT plan states that the item will be replaced. I cannot replace the item because it is no longer carried by the store. The only product touch IPod TRU carries is the 
Apple iPod touch 32GB  (5th Generation). This product is $299.99. The one I have to replace, which I purchased in August was $179.00. The product cannot be ordered online. The product cannot be ordered and shipped from another TRU that may have some backstock. I want my product replaced. I want an I Pod Touch. I want a credit for the Ipod that TRU has in stock. 

Regards,

***** *****





























Business Response: Any and all future communication regarding the claim under the Buyer Protection Plan should be addressed to:
N.E.W.
P*** *** **** ********* ** ********** ***** ********  
We are taking no further action on this complaint.
 

****** ******* ********* ***** ********* **** *************

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/11/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 9/11/13 I purchased a gift card at my local grocery store to send to my nephew. I inadvertently mailed to his old address which turned out to be in the midst of a rebuilding project. It never got forwarded or returned and I assume it was lost or discarded. I have my receipt and the card stub with the number, so on 10/7/13 I called ToysRus and reported the card missing. I spoke with ******* who determined the card had not been used. She cancelled the card and took all my information and said they would be mailing me a new card within 7 to 10 days. I did not receive the card so I called again on 10/30/13 and spoke with *****, who took all of my information again and promised that I would be receiving my replacement card within 7 to 10 business days. I did not receive the card and called back on 11/18/13 and spoke with *****, who told me they "had no address on file" for me. She took all of my information once again and then transferred me to ******, a customer service specialist. ****** explained they had not mailed the card because the person who was supposed to mail it "was unable to reach me." I found that strange since they have all of my contact information and I had not received any calls from ToysRus on my caller ID. I asked why they needed to contact me before mailing the card out and he did not know. He thought perhaps there was a problem because my email address had been missing but did not know why they would need my email to mail me a replacement card. I asked ****** if they were really going to mail me a replacement card and he promised that they were, I would receive it in 7-10 business days by USPS. After 11 business days, I received nothing. My husband decided to make one last call 12/4, spoke with *******, who said they would be emailing me a printable giftcard within 24 hours. 24 hours later, no email. At this point, the old card has been cancelled, so that even if it miraculously turned up, no one could use it, and I spent $25 for nothing.

Desired Settlement: I would like to receive the new gift card I was promised or a refund.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

I wanted to let you know that ToysRus emailed me a gift certificate after you contacted them, along with a letter of apology. Thank you very much for helping me to get this resolved!
I cannot find a way to input a new message on the site, so I hope this gets through.




Regards,

**** *******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

12/7/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a crib online on October 13 from my baby registry. I picked up the crib on October 22 in store in kingstowne va. The crib was defective. I notified the store and took back the crib. Re ordered the crib on Nov 3rd . Picked up the crib on Nov 9. Crib was on sale for 299.99. I purchased the crib for 424.99. I went back to get my price adjustment, and they would not honor saying I was out of 7 day window, even though I have to re order and never got my crib until nov 9. So, I told them I would return and store would not accept return stating I was out of 30 day window, which I was not because I requested return on Nov 12th. On top of the fact that if I needed to return on my registry, that babies r us would only give me the lowest price in the last 60 days, that would be 125 of what I originally paid, even though I was within my 7 and 30 day window for either a price adjustment and/or return and repurchase and the lower price.

Desired Settlement: I would like store credit in the amount of 125.00 based on the price adjustment policy and return policy. Plus, I have a registry, and knowing what was paid for the crib, I know that babies r us would be double dipping on the marketing of my baby registry as well as banking an extra 125 for a return, since the original crib was defective and I didn't accept delivery until Nov 9th. Order number **********

Business Response: Please be advised we have resolved this complaint directly with the consumer. The consumer has been issued an e-gift card in the amount of $125.00.
 
****** ******* ********* ***** ******** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/7/2013 Problems with Product/Service
12/7/2013 Problems with Product/Service
12/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on babiesrus.com on 12/2/2013 for a toddler chair. The sale price was $39 and I selected a store which had the item in stock (in store pickup). The next morning I received an email that the order had been cancelled because the item was no longer in stock. I then went online and was going to order the product from another store that still had inventory - but the price now was $69. I called customer service and spoke with two separate "managers" (****** ***** who was extremely rude on the phone and kept threatening to hang up because I said the word damn, and ****** *****). I was informed that BabiesRUS would not honor sale prices anymore even though that I could have easily purchased the item from another store if the inventory levels been correct online. And even though there was product available in other stores, they would not honor the $39 price. My order number is #*********** This is a complete bait and switch marketing tactic! You can not show you have product available - offer it for a sale price - then cancel the order - only to have it available in another store for a higher price the next day!

Desired Settlement: I want the chair made available to me for $39 - AS ADVERTISED WHEN I PURCHASED IT. I want a formal apology from BabiesRUS. I want some other form of gratitude sent to me because I have wasted over 2hrs dealing with this crap when I have been a loyal customer to babies r us virtually weekly.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******5, and find that this resolution is satisfactory to me.

My complaint has been resolved to my satisfaction by the corporate office of Toys R US.  I did not see a way in which I could indicate this online, but would be happy to do so... or if you could note the case has been resolved.

 

Thank you for your assistance with this.

~ ****



Regards,

**** *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

12/3/2013 Guarantee/Warranty Issues
11/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Part of their Rewards R uS. I made a purchase online and wanted to use 2 $5 R us rewards towards my purchase. When I went to put the second code in it wouldnt let me use either stating if using one promotion it will cancel out the other. Needless to say I couldnt use any of the $5s towards my purchase resulting is the lost $10 towards purchases. Weird I can use more than one in the a store but cant enter more than one online

Desired Settlement: I want either $10 in a check for the rewards r us that I couldnt use towards my purchase or another $10 r us rewards to use towards my next purchase

Business Response: Please be advised, we will be sending the consumer a gift card (#**** **** **** ****) in the amount of $10.00. This card can be used on line and in stores. We are taking no further action on this complaint.
****** *******
Executive Guest Relations
Ref# *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** *******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

11/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have asked Toys R Us- three times to explain how the 20% coupon I used online has been applied to my order- and they are not responding. I initially filled in a complaint form online, and then emailed the CEO- and still n response. I used a 20% off coupon and have not received a receipt which explains which items the 20% was valid against (there were lots of exclusions). On the receipt I have been sent, no discount at all has been applied.

Desired Settlement: I would like an itemised list of what discount has been applied to every item- there were several items, and why it didn't apply to others; I may also need a partial refund if the offer has not been applied correctly.

Business Response: Please be advised, we have resolved this complaint directly with the consumer. A member of our Executive Guest Service team contacted the consumer on November 7, 2013 and arranged for a refund back to her credit card.
Sincerely,
 
****** ******* ********* ***** ******** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9******, and find that this resolution is satisfactory to me.

Regards,

**** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

11/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a chair through Babies R Us on 9/7/13 and paid with a combination of $80 gift card and $720 in a debit transaction. The chair was delivered incorrectly (the incorrect item was sent). After several attempts to arrange for large item pick up, one of the customer service representatives told me to return the chair to my local babies r us, and agreed to refund my shipping costs out of inconvenience to me. I received the shipping refund in the form of $80 gift card and the remaining $220 in my debit account. I returned the chair to the store, but at that store, my return was processed incorrectly, and I was given a merchandise credit of $500 (which was not my original form of payment). The next time I called customer service, I was told then that the return was processed incorrectly and that I would not be receiving the correct item. I was frustrated at having received a refund in the incorrect form of payment, but agreed that if the company would give me a 50% discount on the item, I would re-order the chair using the merchandise credit I had received from my incorrect return. The total then came to $404. I was told by the customer service representative, ***** that I needed to provide a debit account number to process the order, but she repeatedly reassured me that my merchandise credit would be used to pay for the item not my debit account. However, 2 weeks later I learned that Babies R Us was shipping me 2 chairs, and my second order had been processed incorrectly and charged to my debit card rather than to my merchandise credit. At this point, I have had approximately $1000 charged to my debit account, and I have a $500 merchandise credit for babies r us. I still have not received the correct chair.

Desired Settlement: I want to cancel the order completely (I do not want to receive any merchandise from this company). And I want the $404 refunded back into my account since that charge was never authorized to begin with. Ideally, I would like the $500 that is on the merchandise credit gift card to be refunded back into my debit account as well since my original form of payment was my debit account.

Business Response: Please be advised we are in the process of resolving this complaint directly with the consumer.
****** ******* ********* ***** ******** *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* ********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

11/25/2013 Problems with Product/Service
11/22/2013 Advertising/Sales Issues
11/17/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Toys R US often offers promotional items that are given when a purchase reaches certain dollar amount or products purchased. These promotions generally come with a disclaimer "while supplies last" which is common practice and fair to customers and the store. Now, when stepping on a store one can decide whether to buy or not based on the stock of the promotional item, however on toysrus.com this is never an option and the reason for this complaint. The promo in question is the Bricktober series of LEGO minifigures. Toys R US advertised 3 different sets of 5 LEGO minifigures each week of October with purchases of LEGO play sets or construction sets adding to $60. The promotion launches each Sunday during the month of October beginning on Sunday October 6th, 2013 when the set 1 of 3 of the series was included with your purchases that met the criteria for the promotion. - On Sun. 10/ 06/2013 I added ~$100 worth of applicable LEGO products to my toysrus.com cart and the system automatically added the promotional item (item ******** - Bricktober Minifig One Color - Quantity: 1 @ $0.00). I checked out, paid and waited. Note that the promo launched at midnight and I placed the other at 10:30AM - On Tue. 10/08/2013 I received a shipping confirmation email letting me know that some of the products were being shipped. It also contained a note that read "Please note: If there is an item(s) in your order that was not shipped at this time, we will notify you via email as soon as it is shipped." - On Wed. 10/09/2013 I received another email letting me know that there was an "unexpected delay" on the promotional item. It read "Please note: This is not a cancellation email." - On Fri. 10/11/2013 I received another email apologizing and letting me know that the promo item had been cancelled. I contacted customer service at the 1-800 number where the operator told me that it was "while quantities last" but she could not explain why they lasted only 10 hours and took 5 days to tell me.

Desired Settlement: Customer Service proved to be unsuccessful to address the problem despite my 3 attempts (one over the phone and two on-line). Why did the system took 3 days to notice there was a problem and a total of 5 days to inform it was not available? Why wasn't I offered the option to pick one up at a local store since they offer this option for many products and the local stores seemed to have stock of the item. This is the 4th time this happened to me and I am aware of other situations in which this has happened to friends and colleagues who had decided to plainly exclude Toys R Us from their purchasing list. In my opinion this won't solve the matter and I prefer to take the time to make a formal complaint that reaches the appropriate authorities in the company that could address the situation. What I expect from this complaint is that Toys R US makes this common practice stop. Give customer clear and accurate information before processing orders and give us options if something is not right

Business Response: Contacted the guest directly and the guest will be receiving his missing item. Headquarters has extra stock of the figures and they will be sent directly to the guest. The guest is satisfied with the resolution.   

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2013 Problems with Product/Service
11/16/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/14/2013 Problems with Product/Service
11/7/2013 Billing/Collection Issues
11/6/2013 Billing/Collection Issues
11/6/2013 Problems with Product/Service
11/5/2013 Problems with Product/Service
11/5/2013 Billing/Collection Issues
11/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On 10-13-13, I went to toysrus website to check on the sales add. It clearly stated that all video games were on sale. There was not any disclaimer stating any exclusions, but some games were not included . I thought it was as site error, so I called the phone number (###-###-####) to have them fix the issue so I could get the advertised sale prices. I talked to a women named ******, employee number **** for about one hour. She kept making up reasons that were not listed on the website, like it was not on ps4 or xbox one games, but when I pointed out that some ps3 games were not showing the offer she tried to tell me it was pre orders. I pointed out at least one game NBA 2K14 that was not a pre order and was for the ps3 or xbox 360, and that game was even one of them that was pictured. Then she told me it was just for reference, and not included in the sale. I told her that was BS. How could you put an add out that states all games ( no disclaimer and it does not even specify system ) and still say some do not qualify. I told her I need to speak to a higher rep, so she game me a case number and told me I should receive a call in 24 - 48 hours. On 10-17-13, I called in since I did not receive a call, and the lady told me my case had been closed? Closed with no call or resolution, not my idea of good service. She basically made up the same reasons the fist lady tried to make, which do not have foundation in reality and apologized for no contact and my case being closed. This is often what places do to attempt to ignore issues. I told her that is a terrible way to keep customers that spend about 1,000 dollars a year at the store. I had a similar problem with the website a few weeks prior, but when I called they told me the problem would be corrected. So later in the week the correction was to add a disclaimer to the offer! When I called back they told me there was nothing to do. I had no proof so left it alone. My case number *************

Desired Settlement: I want what the add clearly states. I want to be able to order any video game at the rate of buy on get on 40% off. That is fair, since it is exactly what the add clearly states. This may be my last time dealing with this store as there are plenty of other places to buy games and toys that are much better on the customer service side.

Business Response: Please be advised, we are willing to honor this promotion. Our call center records indicator subsequent conversations with the consumer advising the same. The consumer has been invited to call back with an order number to have the 40% discount applied.
****** ******* ********* ***** ********* **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/4/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have always shopped at Toys R Us and Babies R Us and it's always been a pleasure. I am disabled and thus I'm given gift cards to shop as I don't drive and don't have a way of getting to the store. However, I have an old gift card that doesn't have a pin on it. I called in to customer service and I was told basically if I didn't go into a store physically then I wouldn't be able to be helped. Well how about if due to health reasons I'm unable to physically go into a store. So in my eyes those people like me basically are discriminated against. Not only that but I feel whatever funds I have on my gift card are basically lost. So this was money spent on something that I can't even use. I was willing to mail in my gift card so it can be exchanged. I was told that that can't be done. A system needs to be put into place so people like myself can be helped.

Desired Settlement: So I believe and I can provide my gift card number that this card has $100 on it. Therefore, I want a replacement card in the amount of $100.

Business Response: Please be advised, we have resolved this complaint directly with the consumer. Our Executive Guest Service team contacted the consumer on 10/14/2013. The consumer will be receiving a replacement card
with a PIN. Please note: $100.00 value was the original balance on the card. The consumer has acknowledged that she had redeemed a portion of the card in December 2012, leaving a remaining balance of $25.73. We have added an additional sum to the balance of the replacement card for a total of $35.00.
 
****** ******* ********* ***** ********* **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/4/2013 Advertising/Sales Issues
11/2/2013 Delivery Issues
11/2/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: To Whom It May Concern: My name is ********* **** and I am a first time expecting mother. I am writing this letter regarding my experience with the Babies R Us and Toys R Us Company. On September 2, 2013 I placed a large online order including 3 furniture items for the baby’s nursery and some of the remaining essentials left on my registry totaling approximately 50 items. There was a 15% online discount for select nursery furniture that was not offered in store. My baby shower had also been that weekend so I decided to complete my registry purchases and utilize the 10% registry completion coupon on the total purchase online. Babies ‘R Us provides the completion coupon as an incentive for customers to register with their store without exclusions. The first time I attempted to complete my online order, I selected store pick up for the 3 large furniture items and the crib mattress. Online, I was unable to choose the Swansea, MA store, which is within 3 miles of my home for all of the furniture items. Instead, I had to pick another store in North Attleborough, MA, which is 25 miles away and at least a 35-minute drive in order to pick up all the furniture items in one place. When finalizing the order, my shopping cart was completely emptied and I had to add each item over again. When I tried to checkout a second time I was unable to enter my completion coupon. An error message was produced each time stating that the code entered was invalid. The order (#*********** was large and subtotaled $2,965.61 and a 10% discount was significant ($296.56 off my order). Considering the coupon states “now with no exclusions,” I thought it was a glitch that could be taken care of in store when I went to pick up the items so I completed the order. On September 3, 2013, I received an email from Toys R Us stating that my order was ready for store pick up and that I had five days to pick up the items. On Wednesday, September 4, 2013, I went to the North Attleborough store to pick up the furniture. My uncle who happened to be on vacation and owns a large pick up truck came with me to load the furniture. Upon arrival to the store, I was informed that there was a glitch in their system and many customers received erroneous emails stating that their furniture was ready for pick up. A follow up email was suppose to have been sent to tell customers not to come to the store at that time, although that email was never sent to me. At that time, I was not offered a solution to the error, let alone a basic apology for the store’s error. An error that made my uncle and me drive 35 minutes out of the way for no furniture. I also asked if my completion coupon could be honored for the refund as I had the coupon and online receipt with me. The customer service representative at the store told me that I would have to wait for all the packaging slips for the items to arrive and then return to the store for the refund of the coupon. While still at the store, I requested that the furniture be delivered to the Swansea, MA store because the associate informed me that the items had not yet left the warehouse. The associate told me that could not be done. After questioning why not, she gave me a phone number to call to make the change. At this point, I had already had a less than perfect online experience and was spending my evening picking up furniture that had not been delivered. It was a store error, but no one seemed willing to help me so I insisted she make the phone call. The associate placed a call to Corporate Guest Relations where we spoke to *****, although I ended up talking to ***** directly over the phone while in the store. ***** informed me that the only way to transfer the order to the Swansea store was to “return” the items (3 furniture items and crib mattress) over the phone now and repurchase them. The only drawback would be a delay in refund to my credit card of 2-3 days, which is the tender I used to make $2,621.19 of the $3146.08 initial online purchase. Three cards (2 gift cards and 1 merchandise credit) totaling $524.89 were also utilized for the online purchase. I had no problem waiting for the refund, because my credit limit was sufficient to cover both charges, but I didn’t understand why I had to return and repurchase items in order to reroute them to another store when the items had not yet left the warehouse. Although, I had a high enough credit limit to wait for the initial refund and repurchase the items, my bank saw the unusually large consecutive purchases from the same store and locked all my accounts for fear of fraud. I was forced to conference call with the bank and ***** in store to unlock my credit card and make the purchase. This process took over two hours within the store. I still had to re-purchase the mattress within the North Attleborough store as that couldn’t be sent to the Swansea, MA store. Upon checkout I mentioned my disbelief in how long it took to get 3 furniture items shipped to a different store that had not even left the warehouse. The associate’s reaction, who I originally interacted with at customer service, was “I didn’t get anything done tonight because of you.” It was a highly inappropriate remark to a customer who had been inconvenienced because of a company error. On September 7, 2013 I received an email stating that my order was ready for pick up at the Swansea store. I called to confirm that the furniture was actually there and it was in the store. On September 8, 2013 my uncle went with me again to pick up the furniture. One of the boxes appeared damaged and my uncle questioned if the furniture was intact. The associate at pick up was dismissive and said just bring it back if it’s damaged. We returned home with the furniture and did not unpackage it until that Tuesday, September 10, 2013. The piece of furniture my uncle had questioned was in fact damaged. I called the Toys R Us customer service department requesting that the piece of furniture be picked up and an intact piece of furniture be delivered. I was disconnected from the first call and had to call back. When I finally got through to a representative, I was told that there was nothing anyone could do and I would have to go back to the store. How can the physical stores and online store be so disconnected? At this time I expressed my frustration that I had been inconvenienced and experienced such poor customer service and that no one had even offered me a coupon or formal apology. The associate did give me a code for a one time $20 off coupon. I then questioned if the coupon would actually work, because my completion coupon didn’t work and I had not yet been able to receive a refund. At this moment the associate seemed helpful and assured me that I would receive a credit of $296.56 in 2-3 business days. My husband, **** *********, called the Swansea, MA store that night while I was still on the phone with customer service. The Swansea manager assured us that the furniture would be reordered, delivered, and the damaged furniture picked up. We should expect the furniture be in on Wednesday September 18, 2013. We waited for her phone call, but did not receive it. My husband physically went to the store on Saturday, September 21, 2013 and asked if the furniture had arrived. He was told it had not and he requested to be called if it arrived. We had not received a call by Tuesday, September 24, 2013 so I placed another phone call. The store associate informed me that the furniture was in and had arrived on Saturday, September 21, 2013, the same day my husband had been in the store. No one called us for 3 days. A store employee in his pick up truck delivered the furniture on Thursday, September 26, 2013 to our home. Luckily my husband was home to help him lift the furniture into the house because at 9 months pregnant I would not have been able to assist him and he would not have been able to delivery the furniture independently. This weekend on Saturday, October 5, 2013, I sat down to pay my monthly bills and noticed that my credit card had not been credited the full refund from the 3 furniture items and mattress that I returned on September 4. 2013. I should have been credited $1974.08, but $524.89 was missing from that credit. I also was never credited the $296.56 that was promised to be on Tuesday, September 10, 2013 over the phone. I placed another phone call to customer service on October 5, 2013. After spending over 50 minutes on the phone, I was told that the $524.89 was refunded back to the gift cards. *****, the original Corporate Guest Relations associate, told me my credit card would be refunded. The receipt for the return or cancellation says “you will receive a credit for the items listed above to the method of payment originally tendered.” As mentioned previously, the amount refunded was suppose to be $1974.08 and I spent well over that with my credit card originally ($2,621.19 ). I was also never told that money would be refunded to the merchandise credit or gift cards originally used by *****. If he had, I would have reused the merchandise credit and gift cards to repurchase the items sent to the Swansea, MA store and not have put another $524.89 on my credit card. I also had no way of knowing that the money had been refunded to the gift cards because it is not indicated on the receipt or was indicated by ***** over the phone. I had to investigate the situation to find out where my money had gone. On this October 5, 2013 phone call, I was told nothing could be done, as it is store policy to refund gift cards first. Why was I not informed of this policy when speaking to *****? I was also informed that the $296.56 would also be mailed to me in the form of a gift card which is not what I was told at the store on September 4th or over the phone on September 10th. It seems unreasonable that I am being forced to spend another $821.45 in the Babies R US or Toys R Us store that I never intended to spend. I also have to pay this amount to my credit card company. Someone suggested we return all the items we purchased at the store. Although the baby has no arrived yet, returning all the items for the original value would be impossible as we have already opened the majority of the packaging to prepare the nursery as is typical amongst most first time expecting parents. As a customer, I feel mistreated and robbed of both my time and money. Both my husband and I work full time and value a large sum of money like $821.45, particularly when we are expecting a new baby in our home. We are not asking for any extra discounts than they originally promised us, we’re just asking that our credit card be appropriately refunded and the amounts of the gift cards be destroyed. Sincerely, ********* **** (**********

Desired Settlement: $821.45 refunded to my credit card

Business Response: I’m sorry we could not speak directly on October 16th when I called you at the telephone number listed above, ###-###-####. Our call center notes indicate that we were able to resolve this issue.  I would greatly appreciate it if you would contact me at your earliest convenience.  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ###-###-#### or by emailing ************************** 
 
****** ******* ********* ***** ******** **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Our Babies R Us registry has been a nightmare from the very beginning; less than half of the items purchased were taken off our registry, roughly 15 items on the registry were not available and we were not notified in any way, several items were deleted off of our registry instead of being marked as purchased (this also leads to us not receiving the promised rewards points) , and one of our guests was yelled at over the phone and called irresponsible when she bought an item off the registry (and had it scanned at the register), got home and realized it was not marked as purchased and then called the store to notify them. All we wanted was to purchase the last 2 items on our registry that we really needed and be done with the whole thing. Because the baby monitor we wanted was unavailable at the time of our shower one of our guests purchased another monitor. When the original one became available again I tried to exchange the one we got for the one on my registry. They refused to do this as the one on the registry was only online so we were given a gift card. I ordered the last 2 registry items and used this gift card. One item was shipped and I received it in the specified time frame. The monitor has been marked (and still is) "in stock" and specifies it will ship within 2 business days. This has been the status since 9/28. No further notification was ever sent. When I called today (10/7) re the status I was told this item was no longer available and would never ship and that the money was still on the gift card. Why would I keep a gift card I believed I had spent? I would not have returned the original monitor if the one I wanted had not been available. This monitor was one of the main reasons we choose Babies R Us over Buy Buy Baby. All I want is this monitor and to never deal with Babies R Us again. Babies R US has nothing even remotely comparable to the Snuza monitor we need. I am due any day and and now because of Babies R US we are without a monitor.

Desired Settlement: What I really want is the monitor I originally ordered. Even after all this my order (#**********) is still showing as open, in stock, and pending shipment when I look it up on the Babies R US website. As I was told by the customer service rep (who put me on hold 7 times in a 30 minutes call) this will never be in stock and I will not be able to get this even if I wait. I want this monitor, the one I picked on my registry and ordered twice now. If I can't buy it from Babies R US I want a refund of the money left on the gift cards. I DO NOT want reissued gift cards. I was told this order was in stock and would ship and then no further notifications were ever sent. If you will not honor that then I should have the option to purchase the monitor from another store. This is money our family and friends meant us to have for our baby. We tried to spend it at your store and you refuse to ship what we want. We want the money back to purchase it elsewhere.

Business Response: I’m sorry we could not speak directly this afternoon when I called you at the telephone number listed above, ###-###-####.  I would greatly appreciate it if you would contact me at your earliest convenience.  I can be reached Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST at ###-###-#### or by emailing *************************. 
 
****** ******* ********* ***** ******** **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/2/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchasing a $189.99 stroller, the shipping charges are nearly $125 to my house with no option of in-stor pick up. Another color ships to store free. I was attempting to purchase a stroller advertised on Babies-r-us website for $189.99 in the tangerine color. Another color, tidalwave, ships to the store for free. In the cart, the shipping charges are nearly 125 for the tangerine with no option to ship-to store. Also, since this item is not available in store, the Babies-r-us "price match guarantee" <http: index.jsp?categoryId="11949070" />does not apply. The same stroller is available at Amazon.com for $169.99 with free shipping. I was choosing to use babies-r-us due to the fact that I had gift-cards from returning stroller that was a gift to my wife and I; it was also part of our babies-r-us gift registry.

Desired Settlement: Refund of the balance on three gift cards. Change of policy and applicable items. If the items are not available in-store, make accommodations for purchasing the items online consistent for all colors of each item. Also, make the price match "guarantee" available for all items when not available for in-store pick up.

Business Response: Please be advised we have resolved this complaint directly with the consumer. Our website has been updated to show the correct shipping price for the item in question. The consumer received a refund for the merchandise return gift card at our store in Johnstown, OH. I will also be sending the consumer a $50.00 gift card (**** **** **** ****) along with our sincerest apologies for the service he received from our call center.
Sincerely,
 
****** ******* ********* ***** ********* *****************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 10/02/13 I placed online order ********** on the Toys R Us website. When I discovered I had inadvertently placed duplicate orders, I immediately clicked "cancel order" on the Toys R Us website and received confirmation, "Your Order Is Pending Cancellation". I printed the webpage. Additionally, I emailed Toys R Us via the "Contact Us'" link to request to cancel the order. I chatted with agent "*******". I spoke with customer service agent ****** ***** and his supervisor *****; they created case # 1*********70 and assured me the order would be canceled. Toys R Us was not authorized to process a bank debit for order **********, as I canceled the order. Well, guess what I found on my front porch today 10/04/13? Yup! Order **********. Incredible! And my bank account was debited for this "canceled" purchase. I am appalled by the horrendous and dismissive customer service I received. It seems the employees told me whatever I wanted to hear just to get me off their phone line. Such blatant disregard for customers! My wife and I have 6 grandchildren, but we will no longer shop with Toys R Us, EVER!

Desired Settlement: I am seeking to return ALL of the merchandise that was delivered to me, at NO CHARGE TO ME. Please send prepaid return labels for the following: Order ********** Order ********** Order ********** **** I WANT ALL OF MY MONEY RETURNED! **** Toys R Us was not authorized to process a bank debit for order **********, as I canceled the order.

Business Response: Please be advised, our call center records indicate that return shipping labels were sent to the consumer via email on October 5, 2013 for 3 separate orders (**********, **********, **********).  The consumer may drop off the packages at the nearest UPS location and will not be charged for return shipping:
*** ***** * **** **** ******* ***** ** *** ** ******* ** *****
Phone: ###-###-####
 
Once the items arrive at our return center the consumer will be credited for the items returned.

****** ******* ********* ***** ******** **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/26/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I was just scammed out of $163.00 from Toys R Us! I made a purchased from them in the total amount of $459 for a razor dirt quad which was $429.99 plus 7% tax, $296 was charged to my card, the rest on gift cards!. I went to check the status of my order, they told me they had no record of this order, it must have become a ghost order, a glitch in their system. I asked then why do I have a record of my card charged, he said he didn't know it must have been another glitch, I would have to call the credit card company & dispute it. I asked them what about my gift cards, he said do you have them, I said no(I NEVER THROW THEM OUT, I did this time to reduce the paper clutter in my house)he said we can not do anything. I said there must be some proof as to what I am saying, you charged my card, so somehow you processed the order, he said we have no order, glitch in system, that's all they have to say for themselves. I want my quad delivered or a total refund of $459, $296 on my credit card & the rest on a gift card, the same way I purchased it!

Business Response: Please be advised, our call center records indicate that this issue has been resolved. The consumers order was located (#**********) however, this order contained a typo in the consumer email address;
****************** – should have been - ******************* , hence the consumer would not have received any order acknowledgement, shipping or order ready for pickup emails.  Call center records also reflect a conversation with the consumer on October 2, 2013 advising of the findings and a notation that the consumer would visiting the Jersey City store later that day to pick up the item.  
Sincerely,
 
****** ******* ********* ***** ********* **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/26/2013 Problems with Product/Service
10/24/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On Oct 8, 2013 I went to Toys R Us on Day Drive in Parma, Ohio (I apologize for this going to HQ but it will not let me select Parma, OH) and put a Nintendo 3DS XL on layaway. Having forgotten a coupon in the car, I came back in to see if it could be applied retroactively. The coupon (available upon request for reference to appearance and confirmation of information) stated "Save $30 when you spend $150 or more -or- save $15 when you spend $100-149 on swings, high chairs, and play yards." The only exclusions that applied were certain baby items. The first part of the coupon didn't state anything about baby items, simply "save $30 when you spend $150 or more." The check out clerk told me that it was only for baby items, but she'd ask the manager. The manager, a male whose name I didn't get, said it only applied to baby items. I said that it didn't say that anywhere on there. I stated that I had received a 15% off coupon that expired the say before (code SAVE15) and I could have made my purchase online and saved a trip and the cost the previous day with the other coupon, had I known this one wasn't going to apply. He said that he could give me the 15% off if I wanted. I said that would be fantastic, and was happy that we could come to a resolution. Then an older, clearly unhappy clerk came over, who informed the manager that coupons didn't apply to software or gaming purchases. He then asked for my coupon, which I could no longer access online because it had expire (which I had already explained.) He essentially told me oh, well, and that was it, no further solutions and that he would honor neither the $30 coupon or the 15% off coupon (after previously stating that he would.)

Desired Settlement: This was all ridiculous. I could have used my 15% off coupon and avoided driving out to a store entirely, but I thought with the $30 off I could see what I was purchasing and additionally use the free layaway service. Instead I walked away without either. Had I known this would have been such an issue I would have made a purchase elsewhere. I would like my layaway bill adjusted to reflect the $30 off or 15% off (as promised). The 15% off comes out to approximately the same amount.

Business Response: Please be advised, we have resolved this complaint directly with the consumer. We will be sending the consumer a gift card (**** **** **** ****) in the amount of $30.00. This gift card can be used as a method of payment toward any in store layaway order or for any other purchase the consumer would like to make at Toys ‘R’ Us.
 
****** *******
Executive Guest Relations
Ref# *************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

*****-*** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

10/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Rocker ottoman combo on August 31 and immediately when I checked my email receipt I realized that I was charged the wrong amount for shipping. I immediately called the company within 10 minutes of the item being ordered to cancel the order but was told that I couldn't and the order had already gone through. Instead of getting charged around $97 for normal shipping I was charged $368.65 for next day shipping that I never selected and only showed up in the email receipt. This item was going to be a gift for my pregnant wife so I didn't want to have to send it back and reorder it which would have got me a full refund so the company said they would split the cost of the shipping and they would refund back to my checking account the amount of $184.33. I realized that they never refunded me the money so I contacted the company and they finally told me that the money would be refunded back to me on a gift card because the original purchase was partially paid for with a gift card. I am upset because originally they took the money out of my account that I didn't have in there and caused a $29 dollar overdraft fee that I am not getting reimbursed. Secondly because if I would have known I was getting the money back on a gift card I would have just returned the Item and got a full refund including shipping and would have bought it again with the correct shipping that was less then $100. This is the email with all the information: Dear ******* *****, Thank you for shopping at Toysrus.com and Babiesrus.com. We have issued credit to your original form of payment for the following item(s) from order # *********** Credit for returned item(s): Subtotal:$0.00 Total Credit: $184.33 Please note… The reference number for this credit is ********* Your credit should appear on the original method of payment used to make the purchase within 5-7 business days

Desired Settlement: In all honesty I am very frustrated and would like to be refunded the entire shipping charge of $368.65 plus the $29 overdraft fee because all of this was caused by some computer problem on there end and there inability to cancel the order right away. I have spent at least 3 hours on the phone with them talking to countless people trying to resolve this issue. I would at least like to be refunded the $184.33 in a check or deposited back to my checking account like I was told on the phone at the minimum. I am a good customer and my wife and I had our entire baby registry through them and this is not the way a costumer should be treated.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: l have talked to Babies r us and they have decided to put the money back into my checking account instead of
sending me the gift card so I would like to drop the case since the dispute has been settled and I would like to thank you for your time, ******* *****
Sent from Windows Mail

10/21/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: My fiance and I recently called Babies R Us asking if we could use a VIB (very important baby) card in conjunction with a coupon to purchase a stroller. We called to confirm before because we wanted to make sure we could purchase the stroller with the money we put on the VIB card since they told us it would give an extra 10% off (otherwise we would have just purchased with cash). The sales associate informed us that we could. So we put $200 on the card and went into the store. After arriving there we were told we can not use the card to purchase a stroller. Given that we were given false information, we asked a store employee to have the money put back on our credit card . The employee informed us this was not possible, and said we could contact corporate. So we did and we were told a decision would be emailed to us within 48 hours. After 2 weeks of waiting, we finally received a notice which declined our request, and informed us they would only put the money on a separate gift card. This does us no good as our coupon is now expired and it was not our requested solution to their employees false advertising.

Desired Settlement: The business has an obligation to return our money to us since we can no longer use the 20% off coupon along with our VIB card to purchase what they told us we could.

Business Response: Please be advised we have resolved this complaint directly with the consumer. We have made arrangements for the consumer to cash out her VIB card at a local Toys R Us store. We have also extended to the consumer an additional $80.00 gift card to compensate for the lost opportunity in not being able to use her coupon towards the purchase of a stroller.
****** *******
Executive Guest Services
REF# ******-******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is above and beyond satisfactory to me.

Regards,

********* *********




















BBB's Final Determination: Consumer accepted resolution offered by the business.

10/19/2013 Delivery Issues
10/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Do not try to use a gift card on Toys R Us online site. They are having "system" issues, and wind up holding your money indefinitely. I used a gift card yesterday to order some items, and received a message telling me that my order was "suspended." Many phone calls later, and still no satisfaction. They won't cancel the order, they won't refund my money, they won't give anything. They say, "we have millions of people come to our website and they spend thousands of dollars, and they have the same issue." In other words, I should be happy that they've only stolen $50 from me! They won't tell me when the issue will be resolved. One rep said 48 hrs from yesterday. The rep today said 72 hours. They're completely inept, and have no idea how to handle this situation. Some research indicates that orders not fulfilled in 48 hours get cancelled by Toys R Us without notification to the customer. Will that happen? Can't say. I asked for my order to be cancelled. Nope, no go. They can't cancel my order, and they can't fulfill my order. What they are doing can't possibly be legal. It's one thing to do that with credit card purchases. In that instance your bank hasn't released the money so it's no big deal. In the case of gift cards, they control the cash. My $50 gift card now indicates a zero balance. Yet, I have no merchandise, and the merchandise has not been shipped to me. That's theft to me. How many others have been caught up in this system issue? Toys R Us owes us all interest on the money they're holding from us. And, if they were smart they'd give us some good discounts - or something. They won't though - they are too baffled by the entire ordeal. Imagine this scenario: I walk into a Toys R Us store and pay for my products with $50 in cash. The clerk takes my cash, and then tells me that she can't give me the merchandise. Maybe she can in 3 days, but she's not sure. Sorry, we're having a system issue. What would you do then? You'd call the police, and demand your $50.

Desired Settlement: I either want to receive my items by tomorrow, or I want a complete refund tomorrow. Toys R Us should not be allowed to hold $50 of my cash (and according to them, thousands and thousands of other customers' money) while they work out their "system" issues. I also expect them to pay me, and all other customers caught up in this debacle, interest on our money. They should ship these items directly to me, at not cost to me, in the most expedient manner possible.

Business Response: Please be advised we have resolved this complaint directly with the consumer.
Sincerely,
 
****** ******* ********* ***** ********* **** *************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/18/2013 Delivery Issues
10/15/2013 Delivery Issues
10/15/2013 Billing/Collection Issues
10/15/2013 Problems with Product/Service
10/12/2013 Advertising/Sales Issues
10/11/2013 Problems with Product/Service | Complaint Details Unavailable
10/11/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/10/2013 Advertising/Sales Issues
10/7/2013 Problems with Product/Service
10/5/2013 Advertising/Sales Issues
10/4/2013 Advertising/Sales Issues
10/4/2013 Advertising/Sales Issues
10/4/2013 Advertising/Sales Issues
10/4/2013 Problems with Product/Service
10/4/2013 Problems with Product/Service
10/2/2013 Advertising/Sales Issues
10/1/2013 Billing/Collection Issues | Complaint Details Unavailable
9/29/2013 Advertising/Sales Issues
9/29/2013 Advertising/Sales Issues
9/28/2013 Problems with Product/Service
9/28/2013 Advertising/Sales Issues
9/28/2013 Problems with Product/Service
9/27/2013 Advertising/Sales Issues
9/18/2013 Problems with Product/Service
9/18/2013 Advertising/Sales Issues
9/18/2013 Problems with Product/Service | Complaint Details Unavailable
9/17/2013 Problems with Product/Service
9/16/2013 Delivery Issues | Complaint Details Unavailable
9/15/2013 Problems with Product/Service
9/15/2013 Advertising/Sales Issues
9/15/2013 Billing/Collection Issues
9/15/2013 Problems with Product/Service
9/12/2013 Problems with Product/Service | Complaint Details Unavailable
9/11/2013 Billing/Collection Issues
9/7/2013 Guarantee/Warranty Issues
9/4/2013 Billing/Collection Issues
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
9/4/2013 Advertising/Sales Issues
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
9/4/2013 Delivery Issues
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
9/4/2013 Advertising/Sales Issues
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
9/4/2013 Billing/Collection Issues
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service
8/27/2013 Advertising/Sales Issues
8/27/2013 Delivery Issues
8/12/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
8/5/2013 Problems with Product/Service
8/5/2013 Problems with Product/Service
7/30/2013 Problems with Product/Service
7/29/2013 Advertising/Sales Issues
7/29/2013 Delivery Issues
7/27/2013 Problems with Product/Service
7/26/2013 Problems with Product/Service
7/20/2013 Problems with Product/Service
7/20/2013 Problems with Product/Service
7/19/2013 Problems with Product/Service
7/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed 20 orders on toysrus.com and purchased 120 of "Infant Banana Training Toothbrush", and paid 720$ for all of those. Items hiped to my friend in US and then transfer to me in China. When I got them. I find toysrus send me wrong items. Them send me "toddlers training brush", It's for 1 Year and up toddlers but not for infant, and the style is quite different. I have contact toysrus customer service. Them ask me to return the wrong items first and then them can ship the right item to me. But toysrus will not pay the shiping fee for return the items from China to them warehouse. To return the items back from China and ship the right items again will take expensive shipping fee. It's Toysrus.com's wrong, should not pay by me. --- order list in toysrus: 7619800029 , 7618575909 ,7619632959 ,7619612799 ,7619399309 ,7619196929 ,7619475049 ,7619384079 ,7619633289 ,7619378039 7627810419 , 7627804969 ,7627733029 ,7627805999 ,7627751739 ,7627639619 ,7627495579 ,7627812459 ,7627739319 ,7627804379

Desired Settlement: I hope toysrus can pay for the shipping fee. To return back wrong items and shipping again to china will take about 200$.

Business Response: Please be advised we are unable to accommodate the consumer’s request. We would only supply the consumer with return shipping labels for the address used as the recipient in the United States. We are taking no further action on this complaint.
 
 
********** ****** ******* ********* ***** ******** *** * *************

Business Response:
Please be advised we are unable to accommodate the consumer’s request. We will supply the consumer with return shipping labels for the address used as the recipient in the United States. Upon return of the items we will issue a full refund.


********** ****** ******* ********* ***** ******** *** * *************

Consumer Response: ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****Better Business Bureau:

The business has send email to me them will send  refund to me. This resolution is satisfactory to me.

******** 

***** ***




















BBB's Final Determination: Consumer accepted resolution offered by the business.

7/18/2013 Problems with Product/Service
7/18/2013 Problems with Product/Service | Complaint Details Unavailable
7/14/2013 Guarantee/Warranty Issues
7/11/2013 Problems with Product/Service
7/10/2013 Advertising/Sales Issues
7/10/2013 Problems with Product/Service
7/2/2013 Problems with Product/Service
6/30/2013 Problems with Product/Service
6/30/2013 Problems with Product/Service
6/26/2013 Delivery Issues
6/25/2013 Problems with Product/Service
6/25/2013 Problems with Product/Service
6/25/2013 Delivery Issues
6/24/2013 Problems with Product/Service
6/24/2013 Problems with Product/Service
6/21/2013 Delivery Issues
6/18/2013 Guarantee/Warranty Issues
6/17/2013 Billing/Collection Issues
6/15/2013 Problems with Product/Service
6/11/2013 Advertising/Sales Issues
6/11/2013 Advertising/Sales Issues
6/11/2013 Problems with Product/Service
6/11/2013 Advertising/Sales Issues
6/11/2013 Problems with Product/Service
6/11/2013 Problems with Product/Service
6/9/2013 Problems with Product/Service
6/9/2013 Problems with Product/Service
6/9/2013 Billing/Collection Issues
6/9/2013 Problems with Product/Service
6/9/2013 Billing/Collection Issues
6/9/2013 Advertising/Sales Issues
6/9/2013 Billing/Collection Issues
6/9/2013 Problems with Product/Service
6/3/2013 Problems with Product/Service
5/31/2013 Problems with Product/Service
5/30/2013 Problems with Product/Service
5/30/2013 Problems with Product/Service
5/30/2013 Problems with Product/Service
5/29/2013 Problems with Product/Service
5/12/2013 Problems with Product/Service
5/11/2013 Problems with Product/Service
5/11/2013 Delivery Issues
5/11/2013 Problems with Product/Service
5/10/2013 Problems with Product/Service
5/10/2013 Billing/Collection Issues
5/8/2013 Problems with Product/Service
5/6/2013 Problems with Product/Service
5/2/2013 Advertising/Sales Issues
5/2/2013 Delivery Issues
5/1/2013 Advertising/Sales Issues
4/30/2013 Delivery Issues
4/29/2013 Problems with Product/Service
4/29/2013 Advertising/Sales Issues
4/29/2013 Advertising/Sales Issues
4/29/2013 Problems with Product/Service
4/29/2013 Guarantee/Warranty Issues
4/29/2013 Billing/Collection Issues
4/26/2013 Problems with Product/Service
4/24/2013 Problems with Product/Service
4/22/2013 Problems with Product/Service
4/21/2013 Problems with Product/Service
4/21/2013 Problems with Product/Service
4/19/2013 Advertising/Sales Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Advertising/Sales Issues
4/19/2013 Problems with Product/Service
4/19/2013 Billing/Collection Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Problems with Product/Service
4/18/2013 Problems with Product/Service
4/16/2013 Problems with Product/Service
4/16/2013 Problems with Product/Service
4/15/2013 Problems with Product/Service
4/15/2013 Problems with Product/Service
4/15/2013 Delivery Issues
4/12/2013 Problems with Product/Service
4/12/2013 Problems with Product/Service
4/10/2013 Problems with Product/Service
4/9/2013 Problems with Product/Service
4/8/2013 Delivery Issues
4/8/2013 Billing/Collection Issues
4/6/2013 Guarantee/Warranty Issues
4/5/2013 Billing/Collection Issues
4/5/2013 Advertising/Sales Issues
4/3/2013 Advertising/Sales Issues
4/3/2013 Problems with Product/Service
4/3/2013 Advertising/Sales Issues
4/2/2013 Delivery Issues
4/1/2013 Problems with Product/Service
3/31/2013 Advertising/Sales Issues
3/31/2013 Problems with Product/Service
3/31/2013 Problems with Product/Service
3/31/2013 Advertising/Sales Issues
3/31/2013 Advertising/Sales Issues
3/31/2013 Problems with Product/Service
3/27/2013 Problems with Product/Service
3/27/2013 Billing/Collection Issues
3/26/2013 Billing/Collection Issues
3/26/2013 Billing/Collection Issues
3/26/2013 Delivery Issues
3/25/2013 Problems with Product/Service
3/24/2013 Advertising/Sales Issues
3/24/2013 Billing/Collection Issues
3/22/2013 Problems with Product/Service
3/22/2013 Delivery Issues
3/21/2013 Advertising/Sales Issues
3/20/2013 Problems with Product/Service
3/18/2013 Advertising/Sales Issues
3/18/2013 Advertising/Sales Issues
3/16/2013 Billing/Collection Issues
3/15/2013 Advertising/Sales Issues
3/15/2013 Problems with Product/Service
3/15/2013 Problems with Product/Service
3/15/2013 Problems with Product/Service
3/15/2013 Delivery Issues
3/13/2013 Billing/Collection Issues
3/12/2013 Problems with Product/Service
3/11/2013 Advertising/Sales Issues
3/8/2013 Advertising/Sales Issues
3/8/2013 Problems with Product/Service
3/8/2013 Advertising/Sales Issues
3/8/2013 Problems with Product/Service
3/8/2013 Problems with Product/Service
3/8/2013 Billing/Collection Issues
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Billing/Collection Issues
3/5/2013 Billing/Collection Issues
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Billing/Collection Issues
3/5/2013 Advertising/Sales Issues
3/5/2013 Problems with Product/Service
3/5/2013 Billing/Collection Issues
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/1/2013 Billing/Collection Issues
2/25/2013 Advertising/Sales Issues
2/25/2013 Advertising/Sales Issues
2/25/2013 Delivery Issues
2/25/2013 Advertising/Sales Issues
2/25/2013 Problems with Product/Service
2/22/2013 Delivery Issues
2/22/2013 Advertising/Sales Issues
2/22/2013 Problems with Product/Service
2/20/2013 Problems with Product/Service
2/20/2013 Delivery Issues
2/20/2013 Problems with Product/Service
2/20/2013 Problems with Product/Service
2/19/2013 Advertising/Sales Issues
2/19/2013 Problems with Product/Service
2/19/2013 Problems with Product/Service
2/19/2013 Problems with Product/Service
2/19/2013 Delivery Issues
2/19/2013 Problems with Product/Service
2/19/2013 Problems with Product/Service
2/18/2013 Problems with Product/Service
2/18/2013 Billing/Collection Issues
2/18/2013 Problems with Product/Service
2/18/2013 Advertising/Sales Issues
2/17/2013 Problems with Product/Service
2/17/2013 Billing/Collection Issues
2/17/2013 Problems with Product/Service
2/17/2013 Problems with Product/Service
2/17/2013 Problems with Product/Service
2/16/2013 Guarantee/Warranty Issues
2/16/2013 Problems with Product/Service
2/16/2013 Problems with Product/Service
2/15/2013 Problems with Product/Service
2/15/2013 Billing/Collection Issues
2/14/2013 Problems with Product/Service
2/13/2013 Advertising/Sales Issues
2/12/2013 Problems with Product/Service
2/12/2013 Problems with Product/Service
2/11/2013 Problems with Product/Service
2/11/2013 Problems with Product/Service
2/11/2013 Problems with Product/Service
2/11/2013 Problems with Product/Service
2/11/2013 Advertising/Sales Issues
2/11/2013 Advertising/Sales Issues
2/11/2013 Advertising/Sales Issues
2/11/2013 Billing/Collection Issues
2/11/2013 Problems with Product/Service
2/11/2013 Problems with Product/Service
2/11/2013 Billing/Collection Issues
2/11/2013 Problems with Product/Service
2/9/2013 Problems with Product/Service
2/9/2013 Delivery Issues
2/9/2013 Advertising/Sales Issues
2/9/2013 Problems with Product/Service
2/9/2013 Problems with Product/Service
2/9/2013 Problems with Product/Service
2/9/2013 Advertising/Sales Issues
2/9/2013 Problems with Product/Service
2/9/2013 Advertising/Sales Issues
2/8/2013 Problems with Product/Service
2/8/2013 Problems with Product/Service
2/8/2013 Problems with Product/Service
2/7/2013 Problems with Product/Service
2/6/2013 Advertising/Sales Issues
2/6/2013 Billing/Collection Issues
2/6/2013 Problems with Product/Service
2/5/2013 Advertising/Sales Issues
2/5/2013 Problems with Product/Service
2/5/2013 Delivery Issues
2/5/2013 Delivery Issues
2/5/2013 Delivery Issues
2/5/2013 Delivery Issues
2/5/2013 Billing/Collection Issues
2/5/2013 Advertising/Sales Issues
2/5/2013 Billing/Collection Issues
2/5/2013 Problems with Product/Service
2/5/2013 Problems with Product/Service
2/5/2013 Billing/Collection Issues
2/5/2013 Problems with Product/Service
2/3/2013 Problems with Product/Service
2/1/2013 Delivery Issues
2/1/2013 Problems with Product/Service
2/1/2013 Advertising/Sales Issues
2/1/2013 Problems with Product/Service
2/1/2013 Problems with Product/Service
2/1/2013 Problems with Product/Service
2/1/2013 Problems with Product/Service
1/31/2013 Problems with Product/Service
1/31/2013 Delivery Issues
1/31/2013 Billing/Collection Issues
1/31/2013 Problems with Product/Service
1/30/2013 Problems with Product/Service
1/29/2013 Delivery Issues
1/29/2013 Problems with Product/Service
1/29/2013 Delivery Issues
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Advertising/Sales Issues
1/29/2013 Advertising/Sales Issues
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Problems with Product/Service
1/29/2013 Delivery Issues
1/29/2013 Delivery Issues
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Delivery Issues
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Delivery Issues
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Advertising/Sales Issues
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/27/2013 Advertising/Sales Issues
1/27/2013 Advertising/Sales Issues
1/27/2013 Advertising/Sales Issues
1/27/2013 Problems with Product/Service
1/27/2013 Problems with Product/Service
1/27/2013 Guarantee/Warranty Issues
1/27/2013 Advertising/Sales Issues
1/27/2013 Problems with Product/Service
1/27/2013 Advertising/Sales Issues
1/26/2013 Advertising/Sales Issues
1/26/2013 Delivery Issues
1/26/2013 Problems with Product/Service
1/26/2013 Billing/Collection Issues
1/26/2013 Problems with Product/Service
1/26/2013 Problems with Product/Service
1/26/2013 Delivery Issues
1/26/2013 Billing/Collection Issues
1/26/2013 Advertising/Sales Issues
1/26/2013 Problems with Product/Service
1/26/2013 Advertising/Sales Issues
1/26/2013 Problems with Product/Service
1/26/2013 Advertising/Sales Issues
1/26/2013 Problems with Product/Service
1/26/2013 Problems with Product/Service
1/26/2013 Problems with Product/Service
1/26/2013 Advertising/Sales Issues
1/26/2013 Billing/Collection Issues
1/26/2013 Delivery Issues
1/25/2013 Advertising/Sales Issues
1/25/2013 Advertising/Sales Issues
1/24/2013 Problems with Product/Service
1/24/2013 Problems with Product/Service
1/24/2013 Billing/Collection Issues
1/24/2013 Problems with Product/Service
1/24/2013 Problems with Product/Service
1/21/2013 Billing/Collection Issues
1/21/2013 Problems with Product/Service
1/21/2013 Delivery Issues
1/21/2013 Advertising/Sales Issues
1/21/2013 Problems with Product/Service
1/21/2013 Problems with Product/Service
1/20/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Billing/Collection Issues
1/19/2013 Delivery Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Billing/Collection Issues
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Delivery Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Billing/Collection Issues
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Billing/Collection Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Delivery Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Delivery Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Advertising/Sales Issues
1/19/2013 Delivery Issues
1/19/2013 Delivery Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Advertising/Sales Issues
1/19/2013 Problems with Product/Service
1/19/2013 Delivery Issues
1/19/2013 Problems with Product/Service
1/19/2013 Delivery Issues
1/19/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/18/2013 Problems with Product/Service
1/18/2013 Guarantee/Warranty Issues
1/18/2013 Advertising/Sales Issues
1/18/2013 Billing/Collection Issues
1/18/2013 Problems with Product/Service
1/18/2013 Advertising/Sales Issues
1/18/2013 Advertising/Sales Issues
1/18/2013 Billing/Collection Issues
1/18/2013 Billing/Collection Issues
1/18/2013 Problems with Product/Service
1/18/2013 Advertising/Sales Issues
1/18/2013 Advertising/Sales Issues
1/18/2013 Problems with Product/Service
1/17/2013 Problems with Product/Service
1/16/2013 Delivery Issues
1/16/2013 Advertising/Sales Issues
1/15/2013 Problems with Product/Service
1/15/2013 Billing/Collection Issues
1/15/2013 Advertising/Sales Issues
1/11/2013 Delivery Issues
1/10/2013 Advertising/Sales Issues
1/10/2013 Billing/Collection Issues
1/10/2013 Advertising/Sales Issues
1/9/2013 Delivery Issues
1/9/2013 Billing/Collection Issues
1/9/2013 Billing/Collection Issues
1/9/2013 Problems with Product/Service
1/9/2013 Delivery Issues
1/9/2013 Problems with Product/Service
1/9/2013 Delivery Issues
1/9/2013 Advertising/Sales Issues
1/9/2013 Problems with Product/Service
1/9/2013 Problems with Product/Service
1/9/2013 Problems with Product/Service
1/9/2013 Problems with Product/Service
1/9/2013 Delivery Issues
1/9/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Advertising/Sales Issues
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Guarantee/Warranty Issues
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Billing/Collection Issues
1/8/2013 Advertising/Sales Issues
1/8/2013 Billing/Collection Issues
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Delivery Issues
1/8/2013 Problems with Product/Service
1/8/2013 Advertising/Sales Issues
1/8/2013 Advertising/Sales Issues
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Problems with Product/Service
1/8/2013 Delivery Issues
1/7/2013 Billing/Collection Issues
1/7/2013 Delivery Issues
1/7/2013 Problems with Product/Service
1/3/2013 Delivery Issues
1/3/2013 Problems with Product/Service
12/24/2012 Advertising/Sales Issues
12/24/2012 Advertising/Sales Issues
12/24/2012 Problems with Product/Service
12/23/2012 Advertising/Sales Issues
12/21/2012 Problems with Product/Service
12/21/2012 Billing/Collection Issues
12/21/2012 Advertising/Sales Issues
12/20/2012 Advertising/Sales Issues
12/20/2012 Advertising/Sales Issues
12/20/2012 Problems with Product/Service
12/19/2012 Problems with Product/Service
12/19/2012 Problems with Product/Service
12/19/2012 Problems with Product/Service
12/19/2012 Advertising/Sales Issues
12/18/2012 Delivery Issues
12/18/2012 Advertising/Sales Issues
12/18/2012 Delivery Issues
12/18/2012 Problems with Product/Service
12/17/2012 Delivery Issues
12/17/2012 Advertising/Sales Issues
12/17/2012 Problems with Product/Service
12/17/2012 Problems with Product/Service
12/17/2012 Advertising/Sales Issues
12/17/2012 Advertising/Sales Issues
12/17/2012 Problems with Product/Service
12/14/2012 Problems with Product/Service
12/14/2012 Problems with Product/Service
12/13/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/8/2012 Problems with Product/Service
12/6/2012 Delivery Issues
11/28/2012 Delivery Issues
11/27/2012 Problems with Product/Service
11/27/2012 Advertising/Sales Issues
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/26/2012 Problems with Product/Service
11/26/2012 Problems with Product/Service
11/15/2012 Problems with Product/Service
11/14/2012 Guarantee/Warranty Issues
11/14/2012 Problems with Product/Service
11/14/2012 Problems with Product/Service
11/14/2012 Problems with Product/Service
11/14/2012 Problems with Product/Service
11/13/2012 Advertising/Sales Issues
11/9/2012 Problems with Product/Service
11/8/2012 Problems with Product/Service
11/8/2012 Problems with Product/Service
11/7/2012 Advertising/Sales Issues
11/5/2012 Problems with Product/Service
11/5/2012 Problems with Product/Service
11/4/2012 Problems with Product/Service
11/4/2012 Problems with Product/Service
11/4/2012 Advertising/Sales Issues
11/4/2012 Problems with Product/Service
11/4/2012 Billing/Collection Issues
11/3/2012 Advertising/Sales Issues
10/30/2012 Problems with Product/Service
10/29/2012 Problems with Product/Service
10/25/2012 Problems with Product/Service
10/23/2012 Problems with Product/Service
10/22/2012 Problems with Product/Service
10/22/2012 Problems with Product/Service
10/22/2012 Problems with Product/Service
10/22/2012 Advertising/Sales Issues
10/22/2012 Problems with Product/Service
10/22/2012 Problems with Product/Service
10/22/2012 Problems with Product/Service
10/21/2012 Problems with Product/Service
10/21/2012 Problems with Product/Service
10/21/2012 Problems with Product/Service
10/21/2012 Problems with Product/Service
10/20/2012 Problems with Product/Service
10/15/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Advertising/Sales Issues
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Guarantee/Warranty Issues
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/11/2012 Problems with Product/Service
10/9/2012 Delivery Issues
10/9/2012 Advertising/Sales Issues
10/9/2012 Problems with Product/Service
10/9/2012 Advertising/Sales Issues
10/9/2012 Guarantee/Warranty Issues
10/9/2012 Problems with Product/Service
10/9/2012 Problems with Product/Service
10/9/2012 Advertising/Sales Issues
10/9/2012 Advertising/Sales Issues
10/9/2012 Advertising/Sales Issues
10/9/2012 Problems with Product/Service
10/9/2012 Problems with Product/Service
10/2/2012 Problems with Product/Service
10/1/2012 Problems with Product/Service
10/1/2012 Problems with Product/Service
10/1/2012 Billing/Collection Issues
10/1/2012 Problems with Product/Service
10/1/2012 Problems with Product/Service
10/1/2012 Problems with Product/Service
10/1/2012 Problems with Product/Service
10/1/2012 Advertising/Sales Issues
10/1/2012 Delivery Issues
9/27/2012 Problems with Product/Service
9/25/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
9/24/2012 Advertising/Sales Issues
9/24/2012 Delivery Issues
9/24/2012 Problems with Product/Service
9/24/2012 Delivery Issues
9/24/2012 Guarantee/Warranty Issues
9/24/2012 Delivery Issues
9/24/2012 Billing/Collection Issues
9/19/2012 Advertising/Sales Issues
9/19/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Delivery Issues
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Guarantee/Warranty Issues
9/17/2012 Problems with Product/Service
9/17/2012 Problems with Product/Service
9/17/2012 Advertising/Sales Issues
9/6/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/4/2012 Advertising/Sales Issues
8/29/2012 Advertising/Sales Issues
8/28/2012 Problems with Product/Service
8/28/2012 Problems with Product/Service
8/28/2012 Problems with Product/Service
8/24/2012 Problems with Product/Service
8/24/2012 Problems with Product/Service
8/21/2012 Billing/Collection Issues
8/21/2012 Problems with Product/Service
8/21/2012 Guarantee/Warranty Issues
8/21/2012 Advertising/Sales Issues
8/21/2012 Problems with Product/Service
8/20/2012 Advertising/Sales Issues
8/14/2012 Problems with Product/Service
8/14/2012 Problems with Product/Service
8/14/2012 Advertising/Sales Issues
8/13/2012 Problems with Product/Service
8/13/2012 Problems with Product/Service
8/13/2012 Problems with Product/Service
8/13/2012 Advertising/Sales Issues
8/13/2012 Problems with Product/Service
8/8/2012 Delivery Issues
8/2/2012 Advertising/Sales Issues
8/2/2012 Guarantee/Warranty Issues
8/2/2012 Problems with Product/Service
7/24/2012 Advertising/Sales Issues
7/24/2012 Problems with Product/Service
7/24/2012 Problems with Product/Service
7/24/2012 Problems with Product/Service
7/14/2012 Advertising/Sales Issues
7/14/2012 Problems with Product/Service
7/11/2012 Problems with Product/Service
7/11/2012 Advertising/Sales Issues
7/10/2012 Advertising/Sales Issues
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/9/2012 Problems with Product/Service
7/9/2012 Problems with Product/Service
7/9/2012 Delivery Issues
7/9/2012 Delivery Issues
7/9/2012 Problems with Product/Service
7/9/2012 Problems with Product/Service
7/9/2012 Guarantee/Warranty Issues
7/7/2012 Advertising/Sales Issues
7/7/2012 Advertising/Sales Issues
7/7/2012 Advertising/Sales Issues
7/6/2012 Problems with Product/Service
7/5/2012 Advertising/Sales Issues
7/3/2012 Problems with Product/Service
6/28/2012 Advertising/Sales Issues
6/28/2012 Problems with Product/Service
6/23/2012 Advertising/Sales Issues
6/23/2012 Problems with Product/Service
6/18/2012 Guarantee/Warranty Issues
6/18/2012 Problems with Product/Service
6/16/2012 Problems with Product/Service
6/13/2012 Problems with Product/Service
6/7/2012 Problems with Product/Service
6/7/2012 Advertising/Sales Issues
6/5/2012 Problems with Product/Service
4/30/2012 Advertising/Sales Issues
4/30/2012 Delivery Issues
4/30/2012 Problems with Product/Service
4/30/2012 Advertising/Sales Issues
4/23/2012 Advertising/Sales Issues
4/23/2012 Problems with Product/Service
4/23/2012 Problems with Product/Service
4/23/2012 Problems with Product/Service
4/23/2012 Advertising/Sales Issues
4/23/2012 Advertising/Sales Issues
4/17/2012 Advertising/Sales Issues
4/17/2012 Problems with Product/Service
4/17/2012 Problems with Product/Service
4/17/2012 Advertising/Sales Issues
4/17/2012 Problems with Product/Service
4/17/2012 Problems with Product/Service
4/16/2012 Problems with Product/Service
4/16/2012 Problems with Product/Service
4/11/2012 Problems with Product/Service
4/11/2012 Advertising/Sales Issues
4/11/2012 Problems with Product/Service
4/11/2012 Problems with Product/Service
4/11/2012 Problems with Product/Service
4/9/2012 Advertising/Sales Issues
4/4/2012 Problems with Product/Service
4/4/2012 Problems with Product/Service
4/3/2012 Problems with Product/Service
4/3/2012 Problems with Product/Service
4/3/2012 Problems with Product/Service
4/3/2012 Problems with Product/Service
4/3/2012 Billing/Collection Issues
4/3/2012 Problems with Product/Service
4/3/2012 Problems with Product/Service
4/3/2012 Guarantee/Warranty Issues
4/2/2012 Problems with Product/Service
4/2/2012 Advertising/Sales Issues
3/27/2012 Problems with Product/Service
3/26/2012 Problems with Product/Service
3/23/2012 Problems with Product/Service
3/22/2012 Advertising/Sales Issues
3/22/2012 Advertising/Sales Issues
3/21/2012 Advertising/Sales Issues
3/21/2012 Problems with Product/Service
3/21/2012 Advertising/Sales Issues
3/21/2012 Problems with Product/Service
3/21/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Advertising/Sales Issues
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Advertising/Sales Issues
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Advertising/Sales Issues
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Delivery Issues
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/15/2012 Advertising/Sales Issues
3/14/2012 Problems with Product/Service
3/12/2012 Problems with Product/Service
3/12/2012 Problems with Product/Service
3/9/2012 Problems with Product/Service
3/9/2012 Advertising/Sales Issues
3/8/2012 Problems with Product/Service
3/8/2012 Problems with Product/Service
3/8/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
3/7/2012 Billing/Collection Issues
3/7/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Billing/Collection Issues
3/6/2012 Advertising/Sales Issues
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
3/6/2012 Advertising/Sales Issues
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Advertising/Sales Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Problems with Product/Service
3/5/2012 Advertising/Sales Issues
3/2/2012 Problems with Product/Service
2/29/2012 Problems with Product/Service
2/28/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Advertising/Sales Issues
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Billing/Collection Issues
2/23/2012 Advertising/Sales Issues
2/23/2012 Advertising/Sales Issues
2/23/2012 Advertising/Sales Issues
2/22/2012 Problems with Product/Service
2/21/2012 Delivery Issues
2/21/2012 Delivery Issues
2/21/2012 Problems with Product/Service
2/15/2012 Problems with Product/Service
2/14/2012 Advertising/Sales Issues
2/14/2012 Problems with Product/Service
2/14/2012 Problems with Product/Service
2/14/2012 Problems with Product/Service
2/14/2012 Problems with Product/Service
2/13/2012 Advertising/Sales Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Advertising/Sales Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Advertising/Sales Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Billing/Collection Issues
2/13/2012 Advertising/Sales Issues
2/13/2012 Delivery Issues
2/13/2012 Delivery Issues
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Advertising/Sales Issues
2/13/2012 Advertising/Sales Issues
2/13/2012 Problems with Product/Service
2/13/2012 Delivery Issues
2/13/2012 Advertising/Sales Issues
2/13/2012 Billing/Collection Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Delivery Issues
2/13/2012 Delivery Issues
2/13/2012 Delivery Issues
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/10/2012 Advertising/Sales Issues
2/10/2012 Guarantee/Warranty Issues
2/10/2012 Problems with Product/Service
2/10/2012 Advertising/Sales Issues
2/10/2012 Advertising/Sales Issues
2/10/2012 Advertising/Sales Issues
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/8/2012 Delivery Issues
2/8/2012 Advertising/Sales Issues
2/8/2012 Advertising/Sales Issues
2/8/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/8/2012 Advertising/Sales Issues
2/8/2012 Delivery Issues
2/8/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/8/2012 Billing/Collection Issues
2/8/2012 Advertising/Sales Issues
2/8/2012 Billing/Collection Issues
2/8/2012 Problems with Product/Service
2/8/2012 Advertising/Sales Issues
2/8/2012 Problems with Product/Service
2/8/2012 Advertising/Sales Issues
2/7/2012 Problems with Product/Service
2/2/2012 Problems with Product/Service
2/1/2012 Problems with Product/Service
2/1/2012 Problems with Product/Service
1/30/2012 Delivery Issues
1/30/2012 Advertising/Sales Issues
1/27/2012 Advertising/Sales Issues
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/25/2012 Advertising/Sales Issues
1/25/2012 Advertising/Sales Issues
1/24/2012 Billing/Collection Issues
1/24/2012 Advertising/Sales Issues
1/24/2012 Problems with Product/Service
1/24/2012 Problems with Product/Service
1/24/2012 Problems with Product/Service
1/24/2012 Advertising/Sales Issues
1/23/2012 Advertising/Sales Issues
1/23/2012 Guarantee/Warranty Issues
1/23/2012 Delivery Issues
1/20/2012 Advertising/Sales Issues
1/19/2012 Problems with Product/Service
1/19/2012 Advertising/Sales Issues
1/19/2012 Delivery Issues
1/18/2012 Billing/Collection Issues
1/18/2012 Delivery Issues
1/18/2012 Problems with Product/Service
1/18/2012 Problems with Product/Service
1/18/2012 Billing/Collection Issues
1/18/2012 Advertising/Sales Issues
1/18/2012 Problems with Product/Service
1/18/2012 Delivery Issues
1/18/2012 Problems with Product/Service
1/18/2012 Problems with Product/Service
1/18/2012 Problems with Product/Service
1/18/2012 Advertising/Sales Issues
1/18/2012 Advertising/Sales Issues
1/18/2012 Advertising/Sales Issues
1/18/2012 Advertising/Sales Issues
1/18/2012 Advertising/Sales Issues
1/18/2012 Delivery Issues
1/18/2012 Problems with Product/Service
1/17/2012 Problems with Product/Service
1/17/2012 Problems with Product/Service
1/17/2012 Problems with Product/Service
1/17/2012 Delivery Issues
1/13/2012 Problems with Product/Service
1/13/2012 Advertising/Sales Issues
1/13/2012 Advertising/Sales Issues
1/13/2012 Delivery Issues
1/13/2012 Problems with Product/Service
1/13/2012 Advertising/Sales Issues
1/13/2012 Advertising/Sales Issues
1/13/2012 Advertising/Sales Issues
1/13/2012 Advertising/Sales Issues
1/13/2012 Billing/Collection Issues
1/13/2012 Billing/Collection Issues
1/12/2012 Problems with Product/Service
1/11/2012 Advertising/Sales Issues
1/10/2012 Problems with Product/Service
1/9/2012 Advertising/Sales Issues
1/9/2012 Billing/Collection Issues
1/9/2012 Advertising/Sales Issues
1/9/2012 Guarantee/Warranty Issues
1/9/2012 Problems with Product/Service
1/9/2012 Advertising/Sales Issues
1/9/2012 Advertising/Sales Issues
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Advertising/Sales Issues
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Advertising/Sales Issues
1/6/2012 Problems with Product/Service
1/6/2012 Problems with Product/Service
1/6/2012 Advertising/Sales Issues
1/6/2012 Delivery Issues
1/6/2012 Billing/Collection Issues
1/6/2012 Delivery Issues
1/3/2012 Advertising/Sales Issues
1/3/2012 Advertising/Sales Issues
1/3/2012 Problems with Product/Service
1/2/2012 Problems with Product/Service
1/2/2012 Advertising/Sales Issues
1/2/2012 Delivery Issues
1/2/2012 Problems with Product/Service
1/2/2012 Problems with Product/Service
1/2/2012 Problems with Product/Service
12/28/2011 Delivery Issues
12/28/2011 Advertising/Sales Issues
12/28/2011 Delivery Issues
12/27/2011 Advertising/Sales Issues
12/27/2011 Advertising/Sales Issues
12/27/2011 Advertising/Sales Issues
12/26/2011 Problems with Product/Service
12/26/2011 Advertising/Sales Issues
12/26/2011 Problems with Product/Service
12/26/2011 Advertising/Sales Issues
12/23/2011 Problems with Product/Service
12/23/2011 Advertising/Sales Issues
12/22/2011 Problems with Product/Service
12/22/2011 Advertising/Sales Issues
12/22/2011 Delivery Issues
12/22/2011 Problems with Product/Service
12/22/2011 Advertising/Sales Issues
12/22/2011 Delivery Issues
12/22/2011 Problems with Product/Service
12/22/2011 Advertising/Sales Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Problems with Product/Service
12/22/2011 Delivery Issues
12/21/2011 Problems with Product/Service
12/21/2011 Problems with Product/Service
12/21/2011 Problems with Product/Service
12/21/2011 Problems with Product/Service
12/21/2011 Billing/Collection Issues
12/20/2011 Problems with Product/Service
12/20/2011 Advertising/Sales Issues
12/20/2011 Problems with Product/Service
12/20/2011 Advertising/Sales Issues
12/20/2011 Advertising/Sales Issues
12/19/2011 Advertising/Sales Issues
12/19/2011 Problems with Product/Service
12/19/2011 Problems with Product/Service
12/19/2011 Problems with Product/Service
12/19/2011 Advertising/Sales Issues
12/16/2011 Delivery Issues
12/16/2011 Problems with Product/Service
12/16/2011 Advertising/Sales Issues
12/16/2011 Advertising/Sales Issues
12/14/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Problems with Product/Service
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Problems with Product/Service
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Problems with Product/Service
12/9/2011 Problems with Product/Service
12/9/2011 Problems with Product/Service
12/9/2011 Advertising/Sales Issues
12/9/2011 Problems with Product/Service
12/9/2011 Problems with Product/Service
12/7/2011 Advertising/Sales Issues
12/7/2011 Advertising/Sales Issues
12/7/2011 Problems with Product/Service
12/7/2011 Advertising/Sales Issues
12/6/2011 Problems with Product/Service
12/2/2011 Advertising/Sales Issues
12/2/2011 Advertising/Sales Issues
12/2/2011 Problems with Product/Service
12/2/2011 Advertising/Sales Issues
12/2/2011 Guarantee/Warranty Issues
12/1/2011 Advertising/Sales Issues
12/1/2011 Problems with Product/Service
12/1/2011 Advertising/Sales Issues
11/30/2011 Advertising/Sales Issues
11/30/2011 Advertising/Sales Issues
11/30/2011 Guarantee/Warranty Issues
11/28/2011 Problems with Product/Service
11/28/2011 Advertising/Sales Issues
11/28/2011 Advertising/Sales Issues
11/28/2011 Problems with Product/Service
11/28/2011 Advertising/Sales Issues
11/21/2011 Advertising/Sales Issues
11/21/2011 Problems with Product/Service
11/18/2011 Billing/Collection Issues
11/18/2011 Problems with Product/Service
11/17/2011 Advertising/Sales Issues
11/16/2011 Advertising/Sales Issues
11/16/2011 Delivery Issues
11/15/2011 Advertising/Sales Issues
11/15/2011 Advertising/Sales Issues
11/9/2011 Problems with Product/Service
11/9/2011 Advertising/Sales Issues
11/8/2011 Advertising/Sales Issues
11/8/2011 Advertising/Sales Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/3/2011 Advertising/Sales Issues
11/2/2011 Problems with Product/Service
10/31/2011 Advertising/Sales Issues
10/31/2011 Advertising/Sales Issues
10/31/2011 Advertising/Sales Issues
10/31/2011 Advertising/Sales Issues
10/31/2011 Problems with Product/Service
10/31/2011 Advertising/Sales Issues
10/31/2011 Problems with Product/Service
10/31/2011 Guarantee/Warranty Issues
10/26/2011 Advertising/Sales Issues
10/26/2011 Guarantee/Warranty Issues
10/24/2011 Problems with Product/Service
10/24/2011 Advertising/Sales Issues
10/24/2011 Problems with Product/Service
10/24/2011 Advertising/Sales Issues
10/24/2011 Guarantee/Warranty Issues
10/24/2011 Advertising/Sales Issues
10/24/2011 Advertising/Sales Issues
10/24/2011 Advertising/Sales Issues
10/24/2011 Advertising/Sales Issues
10/20/2011 Advertising/Sales Issues
10/19/2011 Advertising/Sales Issues
10/19/2011 Problems with Product/Service
10/18/2011 Advertising/Sales Issues
10/18/2011 Advertising/Sales Issues
10/12/2011 Problems with Product/Service
10/12/2011 Problems with Product/Service
10/12/2011 Advertising/Sales Issues
10/11/2011 Problems with Product/Service
10/11/2011 Problems with Product/Service
10/10/2011 Guarantee/Warranty Issues
10/7/2011 Problems with Product/Service
10/4/2011 Advertising/Sales Issues
9/29/2011 Problems with Product/Service
9/27/2011 Advertising/Sales Issues
9/27/2011 Guarantee/Warranty Issues
9/27/2011 Advertising/Sales Issues
9/22/2011 Problems with Product/Service
9/20/2011 Problems with Product/Service
9/20/2011 Problems with Product/Service
9/19/2011 Problems with Product/Service
9/19/2011 Problems with Product/Service
9/19/2011 Problems with Product/Service
9/14/2011 Problems with Product/Service
9/14/2011 Problems with Product/Service
9/13/2011 Guarantee/Warranty Issues
9/13/2011 Delivery Issues
9/7/2011 Problems with Product/Service
9/7/2011 Problems with Product/Service
9/5/2011 Advertising/Sales Issues
9/5/2011 Advertising/Sales Issues
9/5/2011 Advertising/Sales Issues
9/5/2011 Delivery Issues
9/5/2011 Advertising/Sales Issues
9/5/2011 Advertising/Sales Issues
9/5/2011 Advertising/Sales Issues
9/5/2011 Problems with Product/Service
9/1/2011 Problems with Product/Service
9/1/2011 Advertising/Sales Issues
8/31/2011 Problems with Product/Service
8/31/2011 Advertising/Sales Issues
8/31/2011 Problems with Product/Service
8/31/2011 Delivery Issues
8/31/2011 Advertising/Sales Issues
8/31/2011 Problems with Product/Service
8/31/2011 Problems with Product/Service
8/31/2011 Guarantee/Warranty Issues
8/31/2011 Problems with Product/Service
8/29/2011 Problems with Product/Service
8/29/2011 Problems with Product/Service
8/25/2011 Problems with Product/Service
8/25/2011 Advertising/Sales Issues
8/25/2011 Advertising/Sales Issues
8/24/2011 Guarantee/Warranty Issues
8/24/2011 Problems with Product/Service
8/24/2011 Advertising/Sales Issues
8/24/2011 Problems with Product/Service
8/24/2011 Problems with Product/Service
8/23/2011 Problems with Product/Service
8/22/2011 Problems with Product/Service
8/22/2011 Advertising/Sales Issues
8/22/2011 Advertising/Sales Issues
8/16/2011 Advertising/Sales Issues
8/16/2011 Advertising/Sales Issues
8/16/2011 Advertising/Sales Issues
8/16/2011 Advertising/Sales Issues
8/15/2011 Problems with Product/Service
8/11/2011 Problems with Product/Service
8/10/2011 Problems with Product/Service
8/9/2011 Advertising/Sales Issues
8/9/2011 Advertising/Sales Issues
8/9/2011 Problems with Product/Service
8/8/2011 Problems with Product/Service
8/8/2011 Problems with Product/Service
8/8/2011 Advertising/Sales Issues
8/8/2011 Advertising/Sales Issues
8/5/2011 Advertising/Sales Issues
8/4/2011 Problems with Product/Service
8/4/2011 Problems with Product/Service
8/4/2011 Problems with Product/Service
7/29/2011 Problems with Product/Service
7/29/2011 Advertising/Sales Issues
7/27/2011 Advertising/Sales Issues
7/27/2011 Problems with Product/Service
7/25/2011 Problems with Product/Service
7/18/2011 Problems with Product/Service
7/18/2011 Problems with Product/Service
7/18/2011 Problems with Product/Service
7/18/2011 Advertising/Sales Issues
7/18/2011 Delivery Issues
7/14/2011 Guarantee/Warranty Issues
7/14/2011 Problems with Product/Service
7/13/2011 Problems with Product/Service
7/12/2011 Problems with Product/Service
7/11/2011 Problems with Product/Service
7/11/2011 Problems with Product/Service
7/7/2011 Problems with Product/Service
7/6/2011 Problems with Product/Service
7/6/2011 Advertising/Sales Issues
7/6/2011 Problems with Product/Service
7/6/2011 Advertising/Sales Issues
7/6/2011 Problems with Product/Service
7/6/2011 Problems with Product/Service
7/6/2011 Problems with Product/Service
7/4/2011 Problems with Product/Service
7/1/2011 Problems with Product/Service
6/30/2011 Problems with Product/Service
6/28/2011 Problems with Product/Service
6/28/2011 Problems with Product/Service
6/28/2011 Problems with Product/Service
6/28/2011 Problems with Product/Service
6/28/2011 Problems with Product/Service
6/27/2011 Problems with Product/Service
6/24/2011 Advertising/Sales Issues
6/20/2011 Problems with Product/Service
6/20/2011 Advertising/Sales Issues
6/17/2011 Problems with Product/Service
6/17/2011 Advertising/Sales Issues
6/16/2011 Problems with Product/Service
6/14/2011 Advertising/Sales Issues
6/9/2011 Problems with Product/Service
6/9/2011 Problems with Product/Service
6/7/2011 Problems with Product/Service
6/7/2011 Guarantee/Warranty Issues
6/3/2011 Problems with Product/Service
6/1/2011 Problems with Product/Service
5/31/2011 Advertising/Sales Issues
5/31/2011 Problems with Product/Service
5/31/2011 Delivery Issues
5/30/2011 Problems with Product/Service
5/26/2011 Problems with Product/Service
5/25/2011 Delivery Issues
5/24/2011 Problems with Product/Service
5/23/2011 Advertising/Sales Issues
5/23/2011 Advertising/Sales Issues
5/20/2011 Problems with Product/Service
5/18/2011 Problems with Product/Service
5/16/2011 Advertising/Sales Issues
5/16/2011 Delivery Issues
5/16/2011 Problems with Product/Service
5/16/2011 Advertising/Sales Issues
5/16/2011 Problems with Product/Service
5/10/2011 Problems with Product/Service
5/10/2011 Problems with Product/Service
5/9/2011 Problems with Product/Service
5/9/2011 Problems with Product/Service
5/9/2011 Advertising/Sales Issues
5/9/2011 Problems with Product/Service
5/9/2011 Advertising/Sales Issues
5/9/2011 Problems with Product/Service
5/5/2011 Advertising/Sales Issues
5/4/2011 Advertising/Sales Issues
4/29/2011 Advertising/Sales Issues
4/28/2011 Advertising/Sales Issues
4/28/2011 Problems with Product/Service
4/25/2011 Guarantee/Warranty Issues
1