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New Jersey

BBB Accredited Business since

COA Network, Inc.

Additional Locations

Phone: (800) 454-5930 Fax: (800) 942-7321 501 Hoes Lane, Suite 200, Piscataway, NJ 08854 View Additional Email Addresses http://www.coanetwork.com View Additional Web Addresses

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Description

This company offers toll free voicemails, online marketing systems and e-mail marketing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that COA Network, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for COA Network, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Additional Information

top
BBB file opened: October 25, 2007 Business started: 01/01/1992 in 0 Business started locally: 01/01/1992 Business incorporated: 03/23/1992 in NJ
Type of Entity

Corporation

Business Management
Mr. Paul Champaneria, CEO
Contact Information
Principal: Mr. Paul Champaneria, CEO
Business Category

Telephone Equipment & Systems Wholesale & Manufacturing Marketing Programs & Services


Additional Locations

  • 501 Hoes Lane, Suite 200

    Piscataway, NJ 08854 (800) 454-5930

  • 501 Hoes Lane,Suite 200

    Piscataway, NJ 08854

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

1/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I never authorized this service

Desired Settlement: Charges cancelled

Business Response:

We show this customer signed up for a website manager and auto-responder with our company under the ******* ** **** ****/********** business they were a part of on 11/14/2012.  Everything on the account looked to be accurate and the we received payment monthly to the credit card on file with no issue for a year. On 12/5 during a phone call for collections because the account was past due. First they said this account was supposed to be canceled. Then changed the story and said someone hacked into their computer and signed up for the service with their information. It sounds to me like they are confused or just forgot to cancel. It is up to them to monitor their credit cards statement monthly. If they had they have seen this charge long ago. If it is legit fraud, they need to dispute it with the bank and file a chargeback. We will issue a credit for the last two charges for a total of $73.90 as a courtesy.

 

 

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/23/2013 Billing/Collection Issues | Complaint Details Unavailable
7/14/2013 Problems with Product/Service | Complaint Details Unavailable
4/16/2013 Problems with Product/Service | Complaint Details Unavailable
12/28/2012 Billing/Collection Issues
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