BBB Accredited Business since

Economy Supply Company

Phone: (973) 483-6223 Fax: (973) 483-5848 204 Harrison Ave, Harrison, NJ 07029 View Additional Email Addresses http://www.economysupplyofnj.com


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Description

This business offers home improvement center.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Economy Supply Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Economy Supply Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Economy Supply Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 20, 2006 Business started: 01/01/1906 in NJ Business incorporated 09/23/1964 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Mercer County Consumer Affairs
640 South Broad Street, Trenton NJ 08650
Phone Number: (609) 989-6671
The number is 13VH01171000.

NJ Division of Revenue & Enterprise Services - Business Record Service
PO Box 450, Trenton NJ 08646
https://www.njportal.com/DOR/businessrecords/EntityDocs/BusinessStatCopies.aspx
Phone Number: 609-292-9292
The number is 0063592.

Type of Entity

Corporation

Business Management
Mr. Harold Liberman, President Mr. Michael Liberman, Vice President Mr. Al Kwasek, General Manager
Contact Information
Principal: Mr. Harold Liberman, President
Principal: Mr. Michael Liberman, Vice President
Business Category

Plumbing Fixtures, Parts, Supplies - Retail Janitors Equipment & Supplies Kitchen Cabinets - Refinishing, Refacing & Resurfacing Bathroom Accessories Countertops Kitchen Accessories Kitchen Cabinets & Equipment - Household

Alternate Business Names
Economy Hardware & Plumbing Supply Co., Inc.

Additional Locations

  • 204 Harrison Ave

    Harrison, NJ 07029 (973) 483-6223

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bathroom Vanity ordered in May 2013. Delivered to job but not completely built at factory, delivered incomplete. Economy Hardware have been modified NUMEROUS times (at least 5-6 times & spoke to the Owners) and they promissed to repair. They have NEVER SCHEDULED the repair and the bathroom job is not finished (6 months later!).......They also stated they CREDITED us $125.00 for the inconvenience-----we never got the CREDIT.

Desired Settlement: They were to have carpenters contact us to complete the job.....never happened, need it to be DONE!!

Business Response:

 

We have received our customers' complaint ID *******. 00: sh0Wr00m person had improperly ordered a vanity base detail for Mr. and Mrs. *******. When the part needed to rectify the problem came in, We sent one of our installers to put the pad on. Unfortunately he installed it improperly. When we were made aware of the situation Mr. *** ****** our showroom manager informed the *******'s we would order new parts and redo the vanity base. We have ordered the new parts and willl correct the problem when the parts arrive.

 



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Economy Supply Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)