BBB Business Review

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BBB Accredited Business since

Freedom Mortgage Corporation

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Phone: (800) 220-3333 907 Pleasant Valley Ave Ste 3, Mount Laurel, NJ 08054 https://www.freedommortgage.com/


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Description

Mortgage Service provider
Conventional, VA, FHA, Jumbo, and USDA, adjustable-rate and fixed-rate mortgages.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Freedom Mortgage Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Freedom Mortgage Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 249 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

249 complaints closed with BBB in last 3 years | 148 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 72
Delivery Issues 11
Guarantee/Warranty Issues 1
Problems with Product/Service 146
Total Closed Complaints 249

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Freedom Mortgage Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 24
Total Customer Reviews 26

Additional Information

BBB file opened: October 30, 1991 Business started: 03/20/1990 in NJ Business started locally: 03/01/1990 Business incorporated 03/20/1990 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NMLS - Nationwide Mortgage Licensing System & Registry

The number is 2767.

Type of Entity

Sole Proprietorship

Business Management
Stanley Middleman, CEO
Contact Information
Principal: Ms. Roseanne Goldberg, Vice President, Servicing
Business Category

Mortgage Bankers

Service Area
National Mortgage Lender
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.