BBB Accredited Business since
Phone: (973) 242-8080 Fax: (973) 242-0131 189 Frelinghuysen Ave, Newark, NJ 07114
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A BBB Accredited Business since
BBB has determined that Comfort House meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort House include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeffrey Gornstein, President
189 Frelinghuysen Ave
Newark, NJ 07114 (973) 242-8080 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|1/12/2015||Problems with Product/Service | Complaint Details Unavailable|
|9/24/2014||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: Purchased a Dynatrap DT2000XL Insect Eliminator from this company that was advertised to come with "includes two 6-watt UV bulbs (3000 hours/4 months), metal stand, and retaining cage. 115 volts; AC; 7' power cord. 1-year mfg. warranty."This did not come with the metal stand. When contacted they stated that what I bought does not come with the metal stand even though it was advertised. I requested some sort of replacement for the stand so I could hang this bug system as suggested by retailer. I was informed that if the product is eligible to be returned, I could return it at my own cost. Item #: 65611F Order comfort*******
Desired Settlement: I would like for them to send me any metal stand that I can hang this on , or a credit me for not including a part of the product that was advertised that I purchased
|1/9/2014||Problems with Product/Service|
|12/24/2013||Problems with Product/Service|
|7/14/2013||Problems with Product/Service | Complaint Details Unavailable|