This Business is not BBB accredited
eFashion Solutions, LLC
Phone: (201) 601-4200 Fax: (201) 617-7025 80 Enterprise Ave S, Secaucus, NJ 07094
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The company's e-commerce products and services include: Website design and development, e-commerce technology, managed hosting, warehousing, order management & fulfillment, customer service, online merchandising, content development and online marketing.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for eFashion Solutions, LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for eFashion Solutions, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||18|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jennifer Silano Foy, President Mr. Edward P. Foy Jr., CEO
Information Technology Services Photo Imaging Service Logistics Internet Shopping Web Design Call Centers
Alternate Business NamesNewEraCap.com Rocawear.com
THIS LOCATION IS NOT BBB ACCREDITED
80 Enterprise Ave S
Secaucus, NJ 07094 (201) 601-4200 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I placed an order with rocawear.com on 12-25-13. It was a shirt with price of 14.50 and also paid 17.47 for expedited 2 day shipping. I went online about 4 or five days later trying to check the status of my order online and it keeps saying processing. I then tried to email them at the email address they provide for order status( ********************************* ) and it tells me it's an invalid email adress. I Then called and spoke to a rep who had me on hold forever while checking and came back and said it was going out that day which was 12.30 and that I would be refunded my 2 day shipping charge. I checked the next morning and it still had not yet been processed. I called again the next day 12.31.13 and was told the exact same thing. I then called back on 1.2.14 and 1.3.14 and during hours they claim to be open and they don't anwser the phone. I called two days straight. I also left a messageon the vvoice mail twice which have yet to be anwsered. This is HORRIBLE customer service. I do alot of business with rocawear.com and deserve to be treated better as a customer.
Desired Settlement: I want either status of my order, or refund. If my order is still gonna be shipped out I want my 2 day shipping of 17.47 refunded. Either way I want a response as to what is going on with my order.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|4/13/2012||Problems with Product/Service|
|4/4/2012||Problems with Product/Service|
|3/12/2012||Problems with Product/Service|
|1/17/2012||Problems with Product/Service|
|1/9/2012||Problems with Product/Service|
|11/14/2011||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|
|10/25/2011||Problems with Product/Service|
|10/3/2011||Problems with Product/Service|
|8/12/2011||Problems with Product/Service|
|8/3/2011||Problems with Product/Service|