BBB Business Review
BBB Accredited Business since
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This company is an online retail store which provides a one-stop source for home furnishing products.
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A BBB Accredited Business since
BBB has determined that Nilima Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Nilima Inc. include:
- 16 complaints filed against business
Factors that raised the rating for Nilima Inc. include:
- Length of time business has been operating.
- Response to 16 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||16|
Type of Entity
Business ManagementMr. Shashi Singh, CEO
House Furnishings & Services Carpet & Rug Dealers - New All Other Home Furnishings Stores (NAICS: 442299)
Method(s) of PaymentCredit Cards
Visa, Amex, MasterCard, Discover
Refund and Exchange PolicyIf the product you received is not as per your expectations and specifications, or perhaps it does not equip with your décor well, you will not be bound to keep it if you don’t want it or which may not be of right use for you
You are devoid of returning your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs.
Please Note - Any upgraded shipping costs will also not be refunded. Some products may be offered with free shipping, so please be aware that if you return one of these products the actual outbound shipping costs will be deducted from your return refund.
In addition some items carry a restocking fee which will be deducted from your refund if you wish to make a return. Nilima Home Store Gift Certificates are nonreturnable. Please keep in mind that once an order has been processed for shipping, it cannot be cancelled. If you refuse an order, it will then fall under the standard return policy, where roundtrip shipping costs will be deducted from your refund. For exceptions and information specifically tailored to certain product categories, please refer to the links below:Flooring Return InformationRugs Return InformationClearance Items Return Information
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, business cannot accept returns of products that have been modified or re-assembled.
In addition to that, their would be certain items which may not be eligible for return as neither
the business nor the suppliers can take them back. Such items will be clearly marked on the product’s page for you best knowledge.
If you received a qualifying order as a gift that you don’t need or can’t use, you may return it for a refund in store credit without needing any help from the person who gave you the gift. Store credit will be applied to your account once the return is fully processed. If you don’t already have an account, you will need to set one up while entering your return request. To request a gift return, please visit the Self-Service Return Center. Note that gifts purchased from retail partners such as Amazon Marketplace are not eligible for refunds in store credit; in these cases the refund must be issued to the original payment method. If you have any questions about whether a product can be returned, please call the business. Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?"
Returning An Item Or Order
Click on the "My Account" link on this page and click RMA and then select the order you want to return. Follow instructions, its self explanatory.