This Business is not BBB accredited
Phone: (732) 379-3481 777 New Durham Rd Ste D, Edison, NJ 08817
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Homeclick, LLC include:
- Length of time business has been operating
Factors that raised the rating for Homeclick, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 43 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||25|
|Total Closed Complaints||43|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chuck Gartenhaus, President Ms. Jennifer Breese, Customer Service Manager Mr. Rich Davis, VP of Operations Mr. John Swatek, CFO
Home Accessories All Other Home Furnishings Stores (NAICS: 442299)
THIS LOCATION IS NOT BBB ACCREDITED
777 New Durham Rd Ste D
Edison, NJ 08817 (732) 379-3481 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Purchased a gas fireplace; parts found to be defective. Homeclick then provided replacement parts, but is refusing to pay for the service call to have the parts installed.
Desired Settlement: The service call cost me $410, of which Homeclick has issued a credit of $40; they still owe me $370.
Business Response: We apologize but the warranty of a product only covers replacement parts. It does not cover any expense that the customer will incur to install the parts.
Business Response: The product was not installed by a Majestic certified tech. For this reason the installation of the replacement parts are not covered under warranty. The cost of installation will not be refunded by Homeclick.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: Ordered a Snow Joe/2030 PSI 1.76 GPM 14.5 Amp Electric Pressure Washer on January 8, 2014. Was immediately charged for product even though they did not have it in stock. I was not told until January 29th via email that the product would not be coming until March. I have called repeatedly to get refunded and cancel the order. The company only has a machine and no one answers the phone for cancellations. Called again today on February 25, 2014 requesting a refund and cancelled order.
Desired Settlement: I would like a refund of $139.99 immediately and the order cancelled. Thank you,
Business Response: We apologize for the delay and have cancelled and refunded this item as requested. Thank you
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/21/2014||Problems with Product/Service|
|2/12/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Ordered a kitchen sink and drain December 8, 2013 from online company Homeclick.com. Received no comfirmation email for the product order, only an email with a revised ship date for the products of January 3rd, 2014. Placed a phone call immediately to numbers listed on the company's website requesting an immediate cancelation of the order. Our current kitchen renovation requires the job to be completed before the revised ship date for the sink. I have already had to purchase and install a different sink. Phone calls to any of Homeclick's phone lines are unanswered. Multiple left phone messages and email requests receive no reply. I have ordered may items via the internet for our home remodel. Never have I delt with such shockingly poor customer service from an online company before. I am simply requesting the order and any charges to be canceled.
Desired Settlement: A complete cancelation of the order and no charges made to me.
We apologize however ir looks as though this order was cancelled back on 12/30/13 and an email was sent. I have copied the cancellation confirmation email below . Thank you
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/15/2014||Problems with Product/Service|
|12/17/2013||Problems with Product/Service|
|10/10/2013||Problems with Product/Service|
|9/23/2013||Problems with Product/Service|
|6/10/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/30/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|4/16/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/22/2013||Delivery Issues | Complaint Details Unavailable|
|12/24/2012||Problems with Product/Service|
|12/10/2012||Problems with Product/Service|
|11/8/2012||Problems with Product/Service|
|11/7/2012||Problems with Product/Service|
|6/30/2012||Problems with Product/Service|
|6/2/2012||Problems with Product/Service|
|5/26/2012||Problems with Product/Service|
|5/24/2012||Problems with Product/Service|
|5/9/2012||Problems with Product/Service|
|4/23/2012||Problems with Product/Service|
|1/23/2012||Problems with Product/Service|
|11/8/2011||Problems with Product/Service|
|10/17/2011||Problems with Product/Service|
|9/13/2011||Problems with Product/Service|
|4/29/2011||Problems with Product/Service|