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In New Jersey

BBB Accredited Business since

Telebrands

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Phone: (973) 244-0300 Fax: (973) 227-5086 View Additional Phone Numbers 79 Two Bridges Rd, Fairfield, NJ 07004 http://www.telebrands.com View Additional Web Addresses

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Description

The company offers variety of products including kitchen, housewares, electronic, exercise and novelty items.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Telebrands meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Telebrands include:

  • Length of time business has taken to resolve complaint(s)

Factors that raised the rating for Telebrands include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1610 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1610 complaints closed with BBB in last 3 years | 367 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 389
Billing/Collection Issues 365
Delivery Issues 208
Guarantee/Warranty Issues 26
Problems with Product/Service 622
Total Closed Complaints 1610

Additional Information

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BBB file opened: March 19, 1999 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 01/01/1999 in NJ
Type of Entity

Corporation

Business Management
Mr. Ajit Khubani, President Mr. Bala Iyer, Executive Assistant Ms. Alice Kye, Quality Assurance Ms. Lynda Patire, Customer Satisfaction Supervisor Ms. Andrea Spano, Lead Customer Service Rep
Contact Information
Principal: Mr. Ajit Khubani, President
Customer Contact: Ms. Alice Kye, Quality Assurance
Business Category

General Merchandise - Retail Kitchen Accessories Mail Order & Catalog Shopping Product Development & Marketing

Alternate Business Names
AB King Pro AB Ray AB Saucer Air Press Massages Aluma Wallet Amaze Vase Amazing Knife American Way Aqua Pearls Authentic American Collectibles Autobob Bird Clock Bag Bike Bake Pops Ball Bike Ball Force Bare Lifts Bark Off Betty Crocker Oven Liner Bird Time Clock Body Wedge 21 Boot Buddy Bottle Top Bouncer Bow Wow Brush Lite Bunge ID Callous Clear Cami Flauge Cat & Mouse Watch Centerpiece Gourmet Cereal on the Go Chef Basket Chef Dini Chill Bar Clean Cookin Oven Liner Clear Spot Clever Clip Closet Doubler Closet Savers Coleman Fish Pen Color Cut Knife Comfy Control Harness Copper Relief Couch Coozy Crazy Candles Crazy Critters Crispy Majic Cross Pendant Cyclone Diet CZ Ring Days Ago Dazzle 3 Dental White Dial a Disk Digital Bible Disposal Genie Doggie Step's Doggy Steps Drain Claw Drain Claw Dream Pets Dynomite Sheets Eagle Eyes Earlifts Easy Freezy Easy Money Easy Sew EEZ Quake Everyday Savings Eye Glass Magic Eye Surance EZ Chord DVD Kit EZ Combs EZ Peeler EZ Shopper EZ Slide Hanger First Alert Alarm System First Alert Alarm System First Alert Driveway Patrol First Alert DWY Patrol First Quarters Map Fish Pen Flashlight Man Flat Fold Colander Flex Shaper Flipping Sticks Flipster Flying Alarm Clock Footzy Roll Fresh Art Stand Fresh Sticks Fujji Buckwheat Pillow Get a Grip Gill Glove Glamour Girls Go Duster GO Polish Gone in One Minute Gorilla Mop GPS Pal Grab It Grape Lights Grease Release Pan Greast Bullet Green Beam Green Caps Grill Glove Grill Tastic Hair Bean Handi Pillow Handy Chef Hang on Happy Caps Happy Hot Dog Man Hear Kitty Heel Stick Heel-Tastic Help Now Button Hex Light Historic Victory Plate Holy Cow Tenderizer Hot Top Hurricane Spin Mop I-Key ID Smart Idea Planet Insta Bulb Instant Alarm Instant Office Invention Channel Invisilifts Iron Anywhere Juice Factory Jupiter Jack Lady Bug Tent Lay Back Lever Can Light Now Lightburst Lint Lizard Lionel Train Watch Litter Locker Lock Loops MD Bracelet Metabolize Money Honey Jar Moving Men Moving Train Watch My Zone Headphones Nails R New Natural Bra Strips No Tape Painter Nutrition Fact Scale Olde Brooklyn Lantern One Second Needle One Sweep OOPS Orgreenic Owl Optical Light Pasta Boat Paul Saik Live from Brentwood Ped Egg Pedi Paws Pedipaws Perfect Fit Buttons Pet Rider Piano Man Pill Buddy Pink Ped Egg Pocket Book Hook Pocket Gourmet Poop Freeze Pop Up Hanger Pop Up Screen Door Power Juicer Power Scissors Pro Gauge Robomaid RoboStir Roll-A-Hose Rotato Royal Ring Safety Beep Salt Water Steamer Shake & Sparkle Shed Pal Shining Stars Shoes Away Shoes Under Slice O Matic Slim Away Slime Sliver Lightning Sonic Ear Spazation Spountain State Quarters Map Steal These Lights Sterling Collection Sterlington Jewelers StickUp Bulb Sticky Buddy Super Slicer Supreme 90 Tap N Turn Uncle Bernie's 50 Plus Wholesales Club Urine Gone WhipseR XL White Light Who Knew Books Wristech Year Round Tomato Zasshu Knives Zero Pain

Additional Locations

  • 1 Telebrands Plz

    Fairfield, NJ 07004

  • 3 Telebrands Plaza

    Fairfield, NJ 07004

  • 79 Two Bridges Rd

    Fairfield, NJ 07004

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 877-4034(Phone)
  • (973) 227-8777(Phone)
  • (973) 244-0295 (Fax)
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Additional Web Addresses

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Complaint Detail(s)

4/16/2014 Delivery Issues
4/15/2014 Delivery Issues
4/15/2014 Billing/Collection Issues
4/15/2014 Advertising/Sales Issues
4/15/2014 Delivery Issues
4/15/2014 Problems with Product/Service
4/15/2014 Problems with Product/Service
4/15/2014 Problems with Product/Service
4/15/2014 Billing/Collection Issues
4/15/2014 Problems with Product/Service
4/14/2014 Problems with Product/Service
4/14/2014 Advertising/Sales Issues
4/14/2014 Problems with Product/Service
4/14/2014 Delivery Issues
4/14/2014 Advertising/Sales Issues
4/14/2014 Advertising/Sales Issues
4/14/2014 Advertising/Sales Issues
4/14/2014 Delivery Issues
4/8/2014 Delivery Issues
4/5/2014 Problems with Product/Service | Complaint Details Unavailable
4/3/2014 Problems with Product/Service
3/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had order bullseyes pee pads with two day overnight shipping in Jan. It has been a week with no tracking or shipping. I did call CS and they cannot give me a tracking number, cannot give me a date when it will be shipped, cannot cancel order. The ad clearly states overnight or two shipping. My cost for two shipping was 16.92 and they do not ship at all. The order was 75.72. CS reps ******* ****** would not let me speak to a supervisor for over 15 minutes. I finally got a supervisor name ****** ***** which could not give me a tracking number (states it has not shipped; gee reason for call) He could not give me a refund in either shipping or total order. I requested a refund and this company cannot do this since they haven't shipped the product. They have no abilities to satisfy a customer in shape or form. All I have is an order number and a withdrawal from my bank account. Their advertisement is false on shipping the product and there is no way to get satisfaction from this company to any of the above issues, hence a company that is advertising false statements.

Desired Settlement: I would like to see this company revised their ad, let the public know there is no immediate shipping, no recourse in refunds or partial refunds. I want my money refunded now, I do not want the product ship at all.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We ordered a 12 inch pan with cover through (ORGREENIC) order number ******************* on 1/16/14. First I received Two 12 inch pans. I called customer service which was located in India. I got no satisfaction. I then located Telebrands in NJ. I spoke to ******* and was told they would ship one from NJ. the next day. It never arrived the next day. It took a week to get here.Next I get another box with another 12 inch pan. I called back and got ***** ****** the Customer Satisfaction Supervisor. She said to keep the pans and the cover will be coming. The cover came and it was a 10 inch one. By that time 1/31/14 I got pretty upset with the whole situation and told them if they could not fix it I would go the BBB. I have a copy of my order and E-mails for verification.

Desired Settlement: I really want the 12 inch cover that goes with the 12 inch pan!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We tried to order a hurricane spin mop via their 800 number. WE were totally harrassed by the employee. She wanted us to join their club, which we did not want to do. then she wanted a credit card number ; which we gave it to her four times. She could not give us a confirmation number or an order number. She said that we would have to call back in 24 hour to get this information. so we tried to cancel the order, the employee. said that she could not cancel our order . She told us that we had to call customer service to cancel my order . She gave us a 855 number to call. I did this and a man named **** ******** answered the phone. The fist thing he asked for was my credit card number again. I had given them our address and phone number, so he could trace our order . He said it would take 48 hours to cancel my order. I think this is a scam , in 48 hours they can process some kind of order and charge my credit card with any amount. Any kind of reputable company could at least give you some kind of invoice number. All this employee wanted me to do was to call back in 24 hours to get an invoice number or a confirmation . By that time they could have charged my credit card with anything. No , no,no...............

Desired Settlement: My order canceled and no charges to my credit card..........

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer service would not refund total cost of incorrect product received. I spent $33.88 but received 'discount' of only $25. I ordered 2 Hurricane Spin Mop buckets online and was prompted to order dolly as well. The site did not offer size/style choice on dolly. I assumed if the site offered the dolly, the company would send the correct dolly for the bucket ordered. The dolly does not fit the bucket. I called the company on 1-2-14 (***** ******) to request the correct dolly and return the wrong dolly. The customer service rep told me that since I did talk to someone to order the dolly and chose the incorrect from the site, they were not responsible. I offered to exchange the incorrect dolly if they could send me a shipping label. The rep said that was not possible. I stated again they had sent me the wrong dolly and was again told I had ordered the dolly sent. The rep offered a $25 discount. I asked to speak to a supervisor because the discount did not cover my costs. The rep. told me that his supervisor would tell me the same thing he was telling me. I insisted to speak to a supervisor. I was put on hold, and the rep came back to say the supervisor authorized a $35 credit in 3-5 business days. On 1-7-14, a $25 credit was made to my credit card. I called the company again on 1-7-14 and spoke to a CSR (***** ******) about incomplete credit. He stated that he would escalate the issue and request the additional credit would be issued in 3-5 business days. As of 1-17-14, the credit still has not been issued to my credit card. I called the company again on 1-17-14 and reached CSR ***** ****** again. I explained to him that the promised credit still has not been applied to my credit card. The CSR stated that he would make a note and escalate my request; at this point, I reminded that this promise was made 3 times now and was not satisfactory anymore. I asked to speak to a supervisor and was told (again) that his supervisor would tell me the same thing he was telling me. Disgusted with the runaround I am receiving and lack of '100% satisfaction guaranteed' promised on their invoice, I turn to you. Details: Packing Slip Order #******************** Order Date: 12-19-13 (************) Confirmation Number for both complaints: *******

Desired Settlement: Their site prompted a dolly to complement the bucket I ordered. I agreed to have dolly added to my order. The company sent me the wrong style dolly and would not accept an exchange saying that I had ordered the wrong dolly. I now have 2 dollies that I cannot use for anything. I want them to complete a total refund by crediting my card with the balance due of $8.88.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Delivery Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/30/2014 Problems with Product/Service | Complaint Details Unavailable
3/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12.30.2012, I placed an order for Instabulbs from Telebrands. I checked on the status of my order four months later in April of 2013 and it indicated the company was backlogged and that the products would take a longer time to arrive. It has now been over a year and I still have not received the items. Furthermore, the status of my item shows that there was an error processing. I was charged for these items in December of 2012 on a credit card I no longer possess and have moved homes since November 2013. I tried calling customer service to get this issue resolved, was placed on call for a very long time, then told by the representative that answered that I was sent to the wrong department.. even though I had asked for the telebrands department in particular. The number the representative gave me to call in order to resolve my issue sent me back to the same department that he advised me was incorrect.

Desired Settlement: At this point, I would just like my order refunded. This company obviously does not value their customers. My order number is ********. I have a copy of the confirmation email if needed. I would like the check mailed to my current address. Thank you for your assistance in this matter.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mistakenly placed two orders, called the company upon receipt of the product and was told to return one set (**** ******* ***** *** ***** ** *****) and the money would be refunded. I called in December because I had not yet received the refund and was told that it had been refunded on October 2. I had to fax a copy of my October credit card statement to prove that I had not received the money (fax to: ************), which I did. I called again on January 23, 2014 to indicate that the money had not been received, but was told that the return products had never been received. If that were so, why would they have claimed to have made the original refund.

Desired Settlement: simply a refund of the money for the order. I returned the products in good faith, as I had been instructed over the phone.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PLEASE FIND ATTACHED RECEIPT I PLACED ORDER ONLINE FOR A HURRICANE MOP., THIS COMPANY TELEBRANDS CHARGED ME ON 12/24/13 IN THE AMOUNT OF 58.08 WHICH I DID NOT AUTHORIZE AND ANOTHER CHARGE IN THE AMOUNT OF $19.99 ON 01/22/14 WHICH I DID NOT AUTHORIZE...I WANT MY FULL REFUND BACK

Desired Settlement: I HAVE PROOF OF RECEIPT AND BANK STATEMENTS

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ad on TV offers 1 Ankle Genie for $10 plus $6.99 S&H or 2 Ankle Genies for $12.99 plus $6.99 S&H. Paid for two plus S&H and only received one. Called customer service and was told it would have also cost extra S&H for the other even though the ad didn't say that and that's why we received only one. When asked why we were charged $12.99 instead of $10 customer service quickly corrected themselves and said we didn't enter the code right and that's why we only got one. (Although we were charged for two?) And because of this we would have to pay $6.99 we wouldn't have had to for S&H if we wanted the second one.

Desired Settlement: We simply want what we paid for free of an extra S&H charge for their mistake. An apology for how rude and loud the customer service agent was because of all of this would go a long way too.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/26/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 5 Jan 2014 I ordered a Trusty Cane for $39.99 and paid 9.99 for Expedited Handling. According to the company customer service voice message via phone my cane was shipped on 10 Jan and was due for delivery on 20 Jan which didn't happen. Now that recording is saying it was shipped on 10 Feb with delivery between the 17th and 20th which didn't happen. Called company customer service and they can't give me any info on the cane as to when it was shipped or a tracking number for it. Telebrands service is totally unsat. Any help in getting my cane would be greatly appreciated.

Desired Settlement: I want my cane that I ordered on 5 Jan 2014 asap.

Consumer Response: Please close out the complaint as I have received my cane today

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/25/2014 Delivery Issues
3/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The problem is that I ordered a simulated white gold diamond ring from this company, and I was not satisfied with the purchase and I immediately returned the item for a refund, which the company has yet to return to my wife ******* *******, as it was purchased with her **** ** ******* **** debit card. The item was received on October 3, 2013. The item ID is ****, Diamond Z Ring and Item ID number ****, Diamond band. The order number is ********. There have been numerous calls made to Customer Service which have gone unanswered and also the items were returned about three days later after I received them and to date, there has been no response from the company in returning the money due back to the debit card.

Desired Settlement: I would like a total refund of app. $60.00 returned to me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Visited website, did not purchase anything, only filled out for more information. They are charging me for something I did not purchase. I called them and they said "no we are not giving you a refund" I told them I did not order this and this is a fraudulent charge, they said "we don't care someone ordered it" Horrible "Indian" customer service.

Desired Settlement: 22.98 returned on my credit card.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/19/2014 Problems with Product/Service
3/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a trusty cane from telebrand mkt on 12/22/2103 . They have a recording stating that they took the money from my account and were shipping on Jan 1st - 6th . I waited 2 weeks and never recieved the product. I then called them and asked what happened , they said it was on back order . they said it would be shipped in 2 days. Iwaited another 5days and called again inturn they told me it would be shipped in 4days. I then told them to cancel my order, they told me it was to late that it was already in process. they told me that it was on it's way. Two days later on 2/11/2014 the money was taken from my account. Here it is on 2/27/2014 and I have yet to recieve my product . I have notified the attorney generals office of this matter. I have also contacted my credit card account.

Desired Settlement: All I want is my money to be returned to my charge account.

Consumer Response: You can close the case, i have received my money back, thank you!!

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My wife placed a TV order over the telephone with Hurricanemop.com, through TeleBrands Corp., for a 2 for 1 hurricane mop offer, for 2 payments of $ 19.98, with free shipping and handling. She received 4 hurricane mops with a bill totaling over $ 162, with two separate shipping charges of $ 12.99 and $ 9.99. My wife spoke with ****** with customer service to ask for a credit of $ 122 ($ 162 - $40 offer) and he was very uncooperative. He said the best he could do was to give my wife a credit of $ 25 for the 4 mops. My wife had no alternative except to ask the credit company to place a stop payment on the $ 162 charge.

Desired Settlement: A credit for the overcharge of $ 122 and a free shipping label to return the 2 hurricane mops that my wife did not order.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an online order and was charged twice for a set of Orgeenic cookware. I attempted to make the correction and was unsuccessful . I immediately called the customer service toll free number and the Rep told me call back within 48 hours to have my order corrected. I made several calls to the customer service number and spoke to 4 different representatives who promised the order error would be corrected. The last rep I spoke to offered to waive all sipping fees totaling $15.98 if I not cancel the entire order. On December 24th my bank card was debited the entire amount of $73.94 including shipping charges. I called customer service to complain about the dishonesty of the reps I spoke with and the gentleman told me to contact *** ** and cancel the shipment. I was given false information! When I received my order there was no return label. I returned the entire order enclosing a complaint letter including names of representatives I spoke with. I paid another shipping fee of $15.98 to return my order. I received an email that my returns had been received and that my bank card would be credited less the shipping charges!! I am requesting a refund for the shipping charges in the amount of $30.96. I won't be totally satisfied because I still purchased the cookware at a local store as a gift for a family member .

Desired Settlement: I want a full refund in the amount of $ 73.94 plus the $15.98 shipping fee I paid to return the cookware .

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** * ********____________________________________________________** *** ************, ** ******** *** ****Email ******************January 15, 2014President/CEO OfficeTelebrands79 Two Bridges RoadFairfield, NJ 07004Gentlemen:Ship to Address:**** ********* ********* *****, ** ****************After seen the Television ad for the Hurricane Mop, I decided to order one on November 9th 2013. In placing my order through the automated order line, after I gave my name and credit card # the phone cut off. I was not sure if my order was placed, so I waited for a few days to see if anyone would call me back regarding the order. Not hearing from anyone I decided to call again. Once again I was connected to the automated ordering line which I was able to complete my order. Two weeks later, I received a box with the bucket, one mop head and the handle in the box. There was no packing slip in the box listing the items shipped with the order, nor was there an order number. The mop head was not in a bag, and looks like it had been previously used, the bucket had sand grains in the bottom. The Television ad said with your purchase you get two mop heads. I only received one used head.Several weeks went by and two more boxes were delivered by ***** to my door steps. When I got home and saw the boxes left at my door steps, I immediately called the 800# for Telebrands I was connected to Telebrands customer service in India. The young man I spoke with was offering me $20 credit to keep the two boxes. I told him I did not want the boxes nor do I want the $20 credit. He suggested I take the boxes to the nearest ***** and returned them. The two boxes were returned the same day.My credit card account was billed for $40.99, $80.49 and $19.99. After several phone calls to the customer services department in India arguing over the charges a credit was issued to my card account for $80.49. When I called back about the $40.99 and the $19.99, I am bein

Desired Settlement: I AM REQUESTING A REFUND FOR THE FOLLOWING REASONTHE PRODUCT RECEIVED WAS A USED PRODUCT AND DIRTYMY ACCOUNT WAS CHARGED 40.99 PLUS 19.99

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9 Jan 2014, I placed an order for what should have been 2 hurricane spin mops. When I looked at the receipt after the order was processed I noticed that I was charged for 3 hurricane mops. I immediately called the company at ************ to request cancellation of the order. I was told that they can not find the order number and to call back in 24-48 hours. When I checked their system www.getorderstatus.com on the next day, the order number had changed as well as the amount of the product from $100.84 to $120.93. Again I was told that they can not find the order, but I could see the order information online. I informed the customer service representative again that I wanted to cancel the order, but they said they couldn't do anything because it was not visible to them in their system, but they were noting my account that I wanted to cancel the order and forwarding that to the billing department. I continued to call back and request that the order be cancelled until 13 Jan. I was offered discounts in place of the cancellation. I refused and requested cancellation again. I received a cancellation request # of ******* and was told that this would be forwarded to their billing department. I called back again to verify that the order had been cancelled and to verify my refund. I was then told that they could not cancel the order and it was at the shipping facility to be shipped and could not provide me a tracking number but that the order was being shipped by ***. The product left the warehouse on 14 Jan and they still did not have a tracking number on 15 Jan. They also said that they could not refund my money to me until they received the product back in their warehouse which could take upwards of 2-3 weeks. I am very disappointed with this company and the service that I have received. I consistently called them for 6 consecutive days to cancel this order and it was still processed, and shipped while my credit card was charged.

Desired Settlement: I want immediate refund. I have no desire to ever use a product from this company due to the poor customer service that I received.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I've always been a bit nervous about buying something from an infomercial but I decided to give this one a try. While ordering online it stated that including S&H charges it would be $17.99, that is when I included my credit card information and proceeded to deny all of the other offers. All of a sudden when it gave me my purchase confirmation the total was $29.63. I understand the extra in taxes but there was an additional $10 in which I didn't agree too. Now this was too much for the product and I no longer wanted it. I immediately called the company and explained the situation, the person I spoke to told me that he would put it in to be cancelled and to call in two days to confirm. Well when I called back they told me that it had been shipped, and it felt that they were forcing me to keep the product, they offered to take off $5 but now it was about the principal. He then told me once I get the package to not open it, write 'return to sender' and ship it back. I did this about two weeks ago (I looked and it was shipped to be from Van Nuys and it took only two days) and I have not heard anything. I called today and they told me that they have not received anything yet. I just feel like this is a giant scam and I've been duped into it. The costumer service is terrible as well as their communication. I am worried that they will 'never receive' my package and I will never receive my refund. I am just extremely unhappy with the company and the way they handled this situation. It should have been easier to be cancelled and I would have never been involved in this situation.

Desired Settlement: Although I wish something would be done about this company and their scheming ways but I suppose a refund and possible apology would be appreciated and practical. Thank you very much.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Delivery Issues | Complaint Details Unavailable
3/17/2014 Billing/Collection Issues | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Billing/Collection Issues | Complaint Details Unavailable
3/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/17/2014 Problems with Product/Service
3/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Poly Bird online which was advertised at 10.00 plus 6.99 shipping. As a bonus they are offering a second Poly for only 6.99 and if you buy a third only 10.00 free shipping. So the whole order should cost 26.99 plus only 6.99 for shipping. They charged me 16.99 and this only shows up when payment is processed. I tried calling their customer service which apparently is based in India and they kept insisting that they couldn't do anything about it for the next 3 to 4 days because it does not show up on their system. I tried telling them that there was an error but they insisted that there was nothing they could do about it. I also tried cancelling my order and once again they said that I had to call back in 4 days to cancel. Then I asked for their head office number and they couldn't give it to me. So I looked it up and called in Fairfield and I had the run around there also. After 3 attempts and being disconnected by them I turn to you. Maybe you can get through to them. Had I read all the complaints about this company before I placed the order I never would have purchased from them at all.

Desired Settlement: If they do not refund the shipping cost then I would like to cancel my order completely. As I fell that they have falsely advertised and I no longer have faith in them.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i call in for a cancel my order n they still sent out product

Desired Settlement: i would like refund an knives for free for my unconvenuis an my time

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Dec 6, 2013, I ordered 1 set of Perfect Polly Pets on line at http://perfectpollypet.com. The set contained 2 Pets. According to both the on line Order Confirmation and the Confirmation email sent to me a few minutes after purchase, the first Pet cost $10.00; the second Pet cost $6.99; the total shipping was $6.99; and the total Sales Tax (7%) was $1.19. The Order Total, as listed In both the on line Order Confirmation and the Confirmation email, was $25.17. The amount charged to my credit card was $25.66. In addition, a second set of Perfect Polly Pets, which I did not order, was sent to me and my credit card was charged $25.66 for that set also. When I called the company, they did not address the overcharge for the first set. They tried to tell me that I had ordered the second set. When I insisted that I had not and had, in fact, only received one (1) on line Order Confirmation and one (1) Confirmation email, I was told that I could return the second set, but I would have to pay the return postage.

Desired Settlement: I wish three (3) things: 1. A credit to my **** Credit Card in the amount of $0.49 for the overcharge on the ordered item; 2. A credit to my **** Credit Card in the amount of $25.66 for the charge for the unordered item; and 3. A postage prepaid return label so that I can return the unordered item.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the Diamond z4 set at the advertized price of $20 plus shipping and handling. The website charged me the following: Your Order Number Is: *************** **************** ********** ***** *************** ************************************ *********** ******** ***** ********** PLATNIUM PLATED DIAMOND Z RING - SIZE 7 1 $29.99 $29.996153B PLATNIUM DIAMOND Z BAND - SIZE 7 1 $19.98 $19.98Expedited Handling 1 $9.99 $9.99SubTotal $59.96Shipping & Handling $6.99Tax $.00Order Total $66.95I would like to still receive the rings as I ordered, but I want a partial refund of $40 because the site offered the ring at $20 and I was over charged. I have attempted to contact the business three times and have not heard back from them.

Desired Settlement: I would still like to receive the ring, but I want a refund for the amount I was overcharged.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 6, 2013 I ordered from getflashcord.com 2 flashcords. This is an audio recording device in a flash drive. My original order was # ********. I received the order in mid august. One of the units was defective. I called their customer service and was told I would receive a replacement unit at no charge in 7-10 days. After waiting well past that time I made several calls and was told each time that they were on backorder and they kept putting it off. As of today (Jan 2, 2014) I have not received the replacement unit.

Desired Settlement: The one unit that I have works well. I would just like a replacement unit. If that is not possible, I would like a refund.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the Hurricane Spin Mop that was buy one, get one half off (according to the customer support). I thought the commercial said if you buy one now, you get one free. The ordering process was all automated and there was no customer service rep on the line. I answered the questions and thought I ordered 1 mop and got one additional mop and ordered 1 dolly for the mop bucket. When I received the order, I received 2 bucket dollies and received 4 mops/buckets. I only ordered 1 dolly and 2 mops. I contacted the customer support number and spoke with ****** ********(which was in India and they didn't speak English well)and they said the only way to get a refund is to pay the S&H and return them. They also refused to let me speak with a manager. My daughter called back and spoke with *** ******, a supervisor. She admitted that the dollies that were shipped didn't fit the buckets ordered. When questioned why they would ship the wrong dolly, she said, that is what was ordered through the automated system. She is refunding the cost of the dollies and the S&H. My daughter then questioned about the 2 addtional mops that were ordered and she said there was nothing she could do unless they were shipped back and I paid S&H to return. I told her that I didn't order them and she said that her system said I did order them. My daughter called Telebrands in NJ directly and they are ordering the transcript of the call because the way I answered the questions, is the reason why I received 4 buckets. This system was 100% automated with no human interaction and no way to confirm the order. They stated at the end of the call that I ordered 2 buckets. I thought that was buy one, get one half off, not 4. This is a horrible way to do ordering and support. I will be disputing the charges with ******** ******* also.

Desired Settlement: I would like to pay for only what I ordered. If they had human customer service reps, then this wouldn't have happened. I will pay for 1 bucket at $39.98 plus $12.99 S&H and 1 bucket at $19.99. I do not want to pay for bucket dollies that do not fit the bucket I ordered. They should never have sent them or ordered them if they didn't fit the bucket I was ordering.

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

2/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company online on Wednesday Dec. 18, 2013 and was charged for more products than what I had asked for. Directly after placing the order and discovering I was given more product than what I asked for, I called the company number at **************. I was unable to speak with a customer service representative at this number so I dialed another number I received from this phone call at **************. I was able to speak with ********. I asked him to please just cancel my order because I was given more orders than I wanted and by then I was just frustrated with the ordering process altogether. He then said that he would take 20.00 off the order purchase if I would keep it and I insisted to him to cancel my order. He said he would put in a request to cancel my order and to call back in 24 to 48 hrs. to ensure my order was cancelled. I called back on Friday and spoke with ******** again. This time he suggest I take the order anyway and pass them all around as gifts for Christmas. I told him, I do not want this product and I want him to give me my cxl number as he told me that within 48hrs. to check back to be sure my order was cancelled. He then told me once again that he would put in another request for cancellation and to call back in another 48 hrs. to be sure my order was cancelled. I told him I was already instructed to this and I want my money back on my card. He said that he would have to wait to get an authorization from their cancellation department in Florida and that he already put in a request but he would put in another one. I stressed to this man that I do not want the order to go through and I want my money back on my card. I also told him that I researched this company, and I see nothing but complaints on them and that to me they appear to be scam artist. The conversation ended with him telling me to call back in 24-48 business hrs. and he assured me my order would not go through and that it would be cancelled. I called again Saturday, same thing.

Desired Settlement: I would like this order cancelled and I would like all my money put back onto my card.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 27, 2013, I ordered 3 Fresh Sticks Cool Linen and a free Hangit Cool Linen. The order was supposed to arrive on December 12, 2013. The order finally arrived on December 18, 2013 and only contained 2 Fresh Sticks Cool Linen. The packaging slip confirmed my order. On December 18, 2013 until today December 20, 2013 I have called the number on the invoice (************). I have yet to get a live person only a recording telling me that my order shipped.

Desired Settlement: I would like 1 Fresh Sticks Cool Linen and Hangit Cool Linen that I ordered.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered product. Called back within a 6-hr. or less time frame. Was told it that since it was a Friday it would be at least Monday or Tuesday before it would even show up in the computer. However, was given a cancellation number & assured that once it showed up in computer would be flagged & cancelled. Received e-mail of pending shipment 6 days later. I called them to give them cancellation info. & told it had shipped & I only needed to refuse delivery of package. I called *** ** & went thru steps to refuse delivery. Was given another ID cancellation # & assured it would be returned to shipper. Approx. 4 days later, recieved a "prepare for your delivery" e-mail from *** **. I called yet again, & was told it was being re-processed with the same ID # & there would be no issue. This morning (12/24) there was the package on the porch. Called *** ** & they said "sorry, it slipped by us, there is a note for you to call the shipper to get a Call Tag". Called shipper & was told, "sorry, we do not issue call tags. You can send it back for refund w/ no return of your shipping charges - even though it was never supposed to have been shipped in the first place." It's a vicious circle.

Desired Settlement: Refund for product that was shipped back as well as refund for having to ship back an item that never should have been shipped to begin with. Return shipping was thru *** in the amount of $33.76. There were 2 boxes.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Guarantee/Warranty Issues
2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Dec. 10th, I attempted to order 3 of these Stone Wave Microwave Cookers. On the FIRST page of the online order form, the website immediately requested my credit card information and stated that I could order ONLY 2 of these cookers. I hesitatingly agreed and submitted the order. THEN a webpage popped up, suggesting I change my order to 4 cookers with FREE shipping. This seemed like a better deal, so I opted for 4 instead of 2. Immediately, the next webpage popped up, stating that I would be charged for SIX COOKERS FOR $69 AND I WOULD BE CHARGED FOR SHIPPING! I was enraged! I never agreed to order 6 of these cookers! AND they charged me shipping! The www.StoneWave.com website is DECEITFUL! It tricks customers by baiting them with a good deal, and then charges them for products that were never requested! I was enraged that Telebrands tricked me this way. I IMMEDIATELY attempted to cancel the order online, but the website does NOT allow cancellations! I IMMEDIATELY called Telebrands. After waiting on hold for 30 minutes and being outsourced to a call center in INDIA, I was told that I COULD NOT CANCEL MY ORDER FOR 48 HOURS because THEIR processing system was inadequate. I IMMEDIATELY requested to speak to a manager. I was told NO manager was available! The sales rep told me I had to call back AFTER 48 hours to cancel the order! I had a business trip with nonstop meetings scheduled the following two days, which made this incredibly inconvenient. But I DID call on Friday, Dec. 13th to cancel the order - after 48 hours - as instructed. The sales representative from India told me she had successfully cancelled the order! She said the product would NOT be charged to my card and would NOT be shipped! FOUR days later on Dec. 17th, I received an email that the product was charged to my card and shipped! I immediately called Telebrands, and was told that they were unable to cancel and that I WOULD BE charged!

Desired Settlement: I've called Telebrands more than 5 times to cancel this order and to receive a refund. I have talked to the manager, who told me *I* would have to cancel the order with *****. I called *****, who said they cannot cancel the delivery! From start to finish, this order has been inconvenient and deceitful. The fact is: TELEBRAND IS A COMPANY OF THIEVES! When Telebrands gets a credit card, they WILL charge you to their full extent - and there are NO refunds. And NO "100% Moneyback guarantee" as they specify on their website! I request that Telebrands INSTANTLY refund my credit card for the FULL amount! I do not want this horrible product or anything to do with their deceitful company. I ALSO request that they change their website checkout process to stop tricking people into giving their credit card information so that Telebrands can overcharge them for unwanted products!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Dec. 5th I ordered a 13x9 bake pan from Orgreenics for $14.99 and $7.99 for shipping. They kept trying to sell me more and wouldn't take no for an answer until I got mad. They had a deal on 8"saute pans -buy 1 and get a second free. On Dec. 17th I received a 8" saute pan, not the 13x9 pan I wanted. I called their customer service and told them the problem. First of all I couldn't hardly understand them, they would not let me speak to a manager, then insisted I ordered a saute pan and proceeded to offer me more to buy. I again got angry and hung up. Today, Dec. 18th I called the number again, found out they are located in India, asked to speak to someone in the US and was told NO. They offer to give me $5 off if I keep the pan. What can be done about a company like this? They are rude, and just ignore the real problem.

Desired Settlement: I would like a full refund of cost plus shipping as it was their fault not mine. Then I would like someone to look into this scam to make sure no one else goes thru this.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an orgreenic pan. It recently started sticking to the point where I had to use an abrasive cleaning pad and the ceramic has come off. I have followed all instructions and seasoned it every 6 months, so it's not a user error. I called the customer support line and they want me to ship it to California, which would cost more than a new pan from here in Toronto, as well as pay for shipping back! That is unacceptable, I can at least understand paying to ship the Item, but not for them to honor their warranty and ship a replacement back. This is how they make their profits! I've never had to pay additionally to have a company send me back a replacement for a defective item

Desired Settlement: Either ship me a replacement and a prepaid box to mail the defective pan in (both free). Or a full refund of 25$ Canadian.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have watched the infomercial over and over before going to purchase their Hurricane 360 Spin mop read testimonials etc. I called to order this mop and it was to be 19.99 + 12.99 for the first mop and S&H only for the second mop I then asked about the agitator in the top of the bucket and the agitator in the water for the mop and they said oh that is the deluxe model. Well they charged my account $67.97 and said I have a remaining payment the next month of 24.03 so a mop that was show was the deluxe model at the price of two for 19.99 with just having to pay shipping and handling for the second and that shipping would be expedited free of charge and a 10 year warrenty well I was told it would be 6 to 8 weeks etc. Now costs $92.00 I then proceeded to say I wanted to cancel the order because their infomercial is very deceiving. Well needless to say the payment is out of my account and when I called they say call back in 24 hours and we will try to correct it well I have done that the last two days. I am appalled that a company can go on national TV and deceive us!! My friend bought one of these mops at ******* for $40.00 and it is nothing like the mop shown on TV yet the box is Identical the name address etc. I just want my money back with lesson learned only believe half of what you hear and see. This company is giving me a major run around! And deleting my posts of my complaints. There customer service number is ************ They have sent me email to call this number well I have with no satisfaction.

Desired Settlement: I want my money back and I feel they should be honest about their product and show what you actually get and be honest of the cost. Because no where on the infomercial does it state that you have to pay extra for the deluxe model with the water agitator. And the mop they show is plush and about 5-6 inches long from the head and the actual one you get is only 3 inches and very skimpy. The pedal on the bucket is completely different and the handle is completely different and its the same company except you pay full price in the stores. So very sad. I feel if they are so confident in their product the least they can do is be honest.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to the online (Friday Dec. 6th) www.orgreenic.com ordering site and wanted to order their ten inch pan and could not order it unless I ordered their eight inch pan also. Their was an automotive voice and not an actual person to speak with available. My information was taken and I waited to be able to speak to a person to change the shipping address and the size of the pan but was unable to do so. I then called their customer service number and was told that I could not cancel the order until Monday. I called again on Monday and was told that my order would be cancelled with my confirmation number being *********** and I should call again in 48 hours to reorder on their customer service phone number. I did so and was told that the previous order had not been cancelled and was already being shipped to an address in Minnesota where we live in the summer and where there is no one to take the order or return it as we live in Florida six months of the year. Also the money had already been taken out of my debit card account. I called again today (Wed. Dec. 11th) and was unable to get any satisfaction. The person on the line was very rude and would not consider any other options. Please help me ge a resolution to this situation.***** ***

Desired Settlement: I would like the money already paid to them back to me and my order for the ten inch pans taken and mailed as requested.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for these rings on Sunday, December 8, 2013 with expedited shipping at the cost of $9.99, for this product to be delivered in 3 to 5 business days. I just got off the phone with their customer service agent and I did notify them that when I go to track my order that it has not even been filled as of yet, along with the representative informing me that I will not receive my product until 10 to 12 business days even after I have requested expedited service. I will be getting married this coming weekend and that is why I requested these rings to be here in 3 to 5 business days. Here is a copy of their offer: Why Wait? Our standard delivery time is 3 to 6 weeks. Normally warehouse processing can take 1 to 2 weeks so take advantage of our expedited handling service for only $9.99 and your order will be placed at a priority level, which means it will be at the top of the shipping list for the warehouse to ship within 3 to 5 business days. I believe this falls under false advertising as well as misrepresentation, I am not a very please customer and now that the rings are not going to be here on that promised date, I will have to reschedule my wedding which in turn will be very costly.

Desired Settlement: The business has a responsibility of up holding their end of the agreement that I have already paid for.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i orderd a set of rings from these people and they sent me the wrong size and only one ring. then i orderd the set again and they also only sent me the one ring (not both that i orderd) and again it was the wrong size. so there for i called them to complain and they told me i didnt order both and the best they could do was send me the one ring and charge me for the other im not going to keep paying for rings that do not fit and are not what i orderd. and also they were very rude and kept hanging up on me. all i asked for was for them to send me the rings i orderd i even offered to send the other two back to them that didnt fit so plz help me. they took the money off of the card for both of the rings and still only sent me one and it was the wrong size. so i was hoping you could please help me get this resolved thank you.

Desired Settlement: i would like them to please send me both of the rings i ordered which are the diamond x4 set which includes the band and ring size seven.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Complaint Details Unavailable
1/27/2014 Problems with Product/Service | Complaint Details Unavailable
1/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I phoned 1-800-******** and made a purchase of a Diamond Z4 Ring Layered TEL*DX4 RING (product ID LWBCR2) for the price of $20. At that time I was offered a free pair of earrings with the purchase of a Diamond X4 Collection Layered TEL *DX4 JEWELRY 10F (product ID LDX4C1) at a cost of $47.90, which I firmly declined. When I received the ring, they had also sent me the jewelry that I had declined and charged the credit card for both items. I am returning both items due to the unethical practice of charging me for an offer I specifically declined. The ring did not fit, but I do not want a replacement for the reason I just stated.

Desired Settlement: I am returning both items for a complete refund of the merchandise total of $67.90 plus the shipping cost of the return, since an unauthorized purchase was the reason for the return. I do not expect to be refunded for the original processing and handling, since that was only charged for the item I ordered and not the one I did not authorize.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/24/2014 Problems with Product/Service | Complaint Details Unavailable
1/24/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: i brought the orgreenic 10" frying pan. i used it and the eggs do not just slide out of the pan. the eggs stuck to the pan and caused a black burned mark. I wrote a letter the the company and they told me the company i brought from was not authorized to sell the product. (***** ******) i was asked to pay to ship the pan to them and pay the have a new pan sent to me. i called the corp office number *** *** ****. i spoke to a lady who treated me like i was dumb. she asked the same question over and over again. they refused to help me. they do not care about how a consumer feels. i was refused to talk to a super. this company needs to get there act together.

Desired Settlement: i want a replacement pan send to me free of charge. and if you want the pan back to send me a shipping label. try to treat your customers better in the future.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I am a retired disabled senior who is essentially home-bound. I saw the advertisement for the Stonewave Cooker on television. At a price of $10.00 plus shipping and handling I considered it a bargain and ordered one set, i.e. two crock pots and a cookbook. Several days later, I received a total of six crock pots and a cookbook. My debit card account was billed $87.00. As soon as I realized this, I called the customer service help line posted on the web site. The customer service person did not speak fluent English, and I had a difficult time explaining the mix-up to her. I immediately called my debit card account manager and placed a stop payment on that transaction. The web site also explained that their return policy is 30 days upon receipt, if theitems have not been used or are perishable. The web site will not accept C.O.D. packages. Am I to bear the cost of shipping back to New Jersey, for items and quantities that I did not order.I received a call from Telebrands Customer Care today, telling me that I can expect a new shipment within a few days. Is there no end to their arrogance and utter contempt for my wishes !!

Desired Settlement: I wish to return the product to the vendor, at no cost to me. Please telephone me as soon as the issue is resolved. Thank You.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Complaint Details Unavailable
1/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov. 06, 2013, I attempted to order the Insta Bulbs but website is set to confuse the customer. Instead order 1 set of Insta bulbs, the customer ends up with more 3 -5 sets. After verifying the confirmation receipt, there were 5 sets of Insta-Bulbs. In effort to be proactive I called customer service the following morning 11/07/13 to cancel the entire order. I became uncomfortable with how the 5 sets were added to the order. The Indian rep. stated he would notate the account but that did not happen because the order was shipped 11/14/13. If the order hadn't been transmitted to system yet, I could you document the records. He insisted I would not receive the order that it was canceled 11/07/13. I found that more and more people are having issues with the company forcing a sale even when canceled.

Desired Settlement: I want the entire amount refunded to me because it shouldn't have been shipped. If the customer canceled an order, they shouldn't force the sale and charge the account.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an item called Plaque Blast that was delivered - one of the bottles had leaked its entire fluid contents all over the box and was now empty. I tried numerous times to contact the company to get the product replaced but was told each time "we have no record of your order and do not even sell that product", even though I can see both the product and my order on their website. Order # **** ********.

Desired Settlement: I would like the product replaced and if that's not possible, I would like a refund.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered the Rabbit-TV system on 12/5/2013. I ordered 1 Rabbit TV for $10.00 An additional one for $6.99 PLUS S&H for $6.99 a total of $23.98. I was debited $95.00. I called repeatedly to correct the order. My first call was placed the day I ordered the Rabbit TV. I was told the order is not on their screen yet I have to call back 11/6; and they would make a note of the changes. When I called back 11/6 the next day, I was told that the order was shipped, when in fact it was not shipped until 11/7. The online advertisement clearly states if you need to change your order if it incorrect you can absolutely change it. This was not the case. I received the Rabbit TV on 11/9, before opening it I called and spoke to ******* ******, and was told that I would be refunded $78.01 by Friday 11/15 that did not happen. On 11/16 I was credit $25.00, I was furious. When I called on 11/16 I was told that the payment would be sent in increments. Totally wrong. ******* ****** did not say I would receive my money in increments. I then in turn went to the post office on 11/16/2013 and mailed the complete package back; tracking number ********************** I am looking for a complete refund of $70.00 plus $2.97 postage. I tried repeatedly to change this order was lied and mislead to. The business practice was totally unacceptable. Today I am filing this report to you. Thanking in advance for your help, ********* *****

Desired Settlement: I want a total refund of $72.97 which includes shipping.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: over charged 200.00

Desired Settlement: refund whole price of 224.96..i canceled order and returned product un opened to them ALL

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After purchasing an InstaBulb in August 2013, I followed the instructions to peel off the paper and stick the bulb to the wall in my den. Not only did the product not stick to my wall, it totally stripped off the paint and left a big gash where it had been. I called Telebrands and emailed ***** as instructed by the person in customer service. ***** emailed me back, saying the company would not pay anything for repair. She conceded that the InstaBulb can damage paint, but said that there was the option of screw holes. Her response directly contradicts the instructions on the box and enclosed inside. There is no warning about paint being stripped to be found anywhere in the InstaBulb materials. Indeed, the box has a picture of a hand sticking (not screwing!) an InstaBulb to a white wall. Furthermore, everything in the materials gives instructions for sticking, and there are no instructions for screwing the bulb into the wall. On the box by the InstaBulb trademark, it says, "The Stick-Up Light Bulb." Elsewhere on the box, it says, "Just Peel and Stick." The enclosed instruction sheet inside the box also includes nothing about screwing the bulb, and only gives the option of "peeling and sticking." It instructs consumers to stick "stick the base into a clean, dry area." Again, there is no warning whatsoever that the base of the InstaBulb could damage dry paint. Finally, it doesn't look like screwing the bulb into the wall is even a possibility. The only screw holes I see, and the only ones mentioned in the instructions, are for replacing the battery. It doesn't look like there are any screw holes suitable for attaching the device to a wall. ***** has never responded to my attempts to contact her after her initial email.

Desired Settlement: I would like a settlement both covering purchase of the product and the repainting of my wall in the den that will now be necessary because of the defective product and its misleading advertising and instructions.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered two books from this company, when I clicked on next it went straight to billing and my card was charged. It was charged for three of each book, four calendars, a group of seeds, and a card for something. I contacted the company immediately to correct the errors, they said they would not have the order until Wednesday, I placed the order on Monday, Nov.4,1013. I contacted the company on Wednesday and they said they could do nothing as the order was in shipping, on Thursday I contacted them and they said to check back the next day for the tracking number. I had to wait until I had a tracking number, I received the tracking number and contacted the shipping company and explained what was going on and they checked, they said the item had a label on it at 7pm. the previous evening, but had not shipped, they suggested that I contact the company and have them pull the order before it went out. I called them the first customer service representative I spoke with (*****) hung the phone up on me. I called back and got a *****, who was nice enough to get me to the supervisor. He said the order could not be canceled it had shipped. I told him what the shipping company said and he informed to refuse it when delivered. I expained the package would not be delivered to me as I am too far off of the road, it would be dropped on a neighbor's porch. He said if that is the case then take it back and ship it at my expense to them for a refund. On their web site they state plainly that orders can be canceled. I have gotten nothing from them except rudeness and uncooperation. They dumped on me the responsiblity of getting the package back to them. They made no attempt to cancel my order and kept giving me false information when I tried to cancel through them. This is the worst company I have ever dealt with and they have their site set to get the money out of your account without and final consent. If they had that I could have seen that the order had been tripled and fixed it before it was processed. 

Desired Settlement: DesiredSettlementID: Refund I want the full amount credited to my account immediately, not weeks from now due to their incomptence. I am not accepting their shipment, I refuse to send it back at my expense. I have left orders to the shipping company (****) to return the package prior to delivery to me. Their web site removed money from my credit card before a confirmination. The same day I ordered it went on my card. I have contacted the credit card company to stop payment, but they said it has

Consumer Response:
Complaint: *******

I am rejecting this response because: There was no confirmination page before payment was processed. When I called immediately after seeing the order that had been placed was wrong. They told me they could not cancel it until two days had passed to call back, when I called back two days later I was told it was sent to shipping and they could do nothing until they had a tracking number. The individuals that I spoke with were rude, one even hung up on me when I was trying to cancel the order. I did receive the refund, but they were very unprofessional and rude, not helpful at all on correcting the error from the beginning. Instead just gave me the runaround.



Regards,































BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i ordered the stonewave microwave cooker,which said buy one for 10.00&s/h(6.99)which comes to 16.99 and you could also get one more for just s/h 6.99,that should have came to23.98 for the two.when i got my credit card ststement i had been charged 56.99 icalled the company to find out why,i was told that it had been over 30 days and it was nothing that could be done,i called my credit card company and was told to try again to get someone that could help fix this with still no help,everyone i talked to said just about the same thing.i was also asked for a orde # which i never recieved and thier was no paper work in the box i got,nothing to say what was in the box or the price and when i told this to the people i spoke with they as much as said i was not telling the truth,they said it was no way anything went out with out a packing slip,I DIDNT GET ONE.and no order # over the phone.also they do not work like what is said in the recipe book,i tryed 3 things just the way they said inthe book,and got a mess each time,the poached eggs,the egg omelet,the loaded diced potato.this product works very badly.

Desired Settlement: the return of the price i was over charged to my credit card

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/6/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: In January, 2013, I purchased an “OrGreenic” pan offer from a television ad. I don’t often do this, but after purchasing one of their pans from *******, and having less than satisfactory “non-stick" results, I returned it. Shortly after, I saw the ad on television. I thought I’d give it another chance and order directly from the company. After all, the ads were very promising that NOTHING sticks to these pans. I “seasoned” the pans according to the directions given before using them, and then proceeded to use them. From the very beginning one pan had an approximate 2” X 2” square area that food would stick to. I also noticed that the color of the pan surface was a different shade of green than the other, but dismissed it as nothing. Within a couple of months, the other pan began to have sticking issues as well. Since the email I received from them stated, “Your satisfaction is 100% guaranteed or simply return it and we'll refund your purchase price less shipping and handling”, I decided to call to get directions on how to make the return and receive a refund. When I called today, 11/13/13, I was told that there was only a 60-day refund for the OrGreenic cookware. There was nothing in my paper work, or in the email that mentioned anything about a 60-day refund. In fact, even the website states on the main page, "If you don't love your Orgreenic cookware, just send it back for a refund of the product price.” So, you can imagine how upset I was when I heard this. I was upset about the money, but more importantly about the false advertising AND misleading me, as a consumer, about the warranty. I DO NOT want a replacement. I’ve already tried three of their pans and they do not live up to their “non-stick” claim.

Desired Settlement: I would be grateful to receive a refund for the cost of the pans. $19.99 for the first one and $12.99 for the second, for a total of $32.98. I understand I will not be refunded the $6.99 S/H fee. I would also like the BBB to file this complaint so that other consumers know about the misinformation regarding the warranty coverage from this company. I will never order from them again.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/6/2014 Problems with Product/Service | Complaint Details Unavailable
1/6/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
1/6/2014 Problems with Product/Service | Complaint Details Unavailable
1/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/13/2013 Problems with Product/Service | Complaint Details Unavailable
12/13/2013 Advertising/Sales Issues | Complaint Details Unavailable
12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Multiple issues with this company: 1) during the check out process an additional light angel product was placed on my order without my authorization. There was no order confirmation page so there was no way for me to remove this item or prevent it from being added in the first place. Order placed on 10/21. 2) I called to cancel this additional item, and was met with HORRIBLE customer service. They are located in India and do not speak clear English. The gentleman insisted that the order had not come through their system yet and to call back tomorrow when the system updated. Called on 10/21 moments after the order was placed. 3) I called back the following day and was told the same thing. No order in the system yet and needed to call back the next day. I repeatedly asked how long until merchandise ships so I don't miss the chance to cancel the order (I wanted to cancel the complete order at this point). I was told it takes 4-6 weeks for merchandise to ship so there would be no problems cancelling. Called on 10/22. 4) I called again the next day. I was told the order has already been processed and shipped. There was no way to cancel. When I asked for a tracking number, the rep, ******, could not provide it. She refused to transfer me to someone who spoke better English, she refused to transfer to me someone in the US and she refused to get a Supervisor on the phone. Then I noticed the billing error. Called on 10/23. 5) When she read me back my order, the total amount being charged to me was MORE then my original order confirmation total. My original order confirmation (order number #*********) stated the total was $46.48. The total amount of the order that ****** provided me was $47.04. This is the amount that is also on the order invoice under "track my order" online. They are processing an unauthorized amount on my bank account. Looking at the order amounts, it appears that the additional charge is due to them charging me tax on my shipping fee.

Desired Settlement: I sincerely do not believe the merchandise has shipped out yet. That is not how *** works. I would like the complete order cancelled and a full refund issued. If the order does ship between now and the hopeful resolution, I want Telebrands to contact *** and have the package returned to sender. I do not want to have to deal with the return process and additional horrible customer service. Again, this option also needs a full refund. I was told by customer service (******) to refuse the package if it reaches me. I fully plan to do this, but I do not want an argument about shipping charges. I want a full 100% reimbursement.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered two ped eggs on sept the 12 for the price of 22.98 with free shipping and a free heel balm. It said to arrive in 4 to 6 weeks which was fine. Then around oct the 8 I decided to check the status it had been cancelled when I called to ask why the guy I spoke with said because they didn't have the product in the warehouse I asked where my money was and he said it was being refunded and check my account in 2 to 3 days. I called back oct the 22 because I stilled had not received my refund the lady I spoke to this time told me I never got charged for the product which is a lie because I checked my account 5 mins after the purchase and they took the money out even when I checked the status online it showed it was paid. all I really want is the product or my money back.

Desired Settlement: produce product or refund and make sure all their employee's are on the same page.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a Natural Solutions to things that bug you book. Received the book ok and was charged for the book. Not a problem. A week later I receive a second book with a note that they were out of the softback book and shipped the hard back book instead. Naturally I believed it was an error and tried contacting the company tonight. Here is the problem, we considered ordering the book last year and cancelled at the last minute after providing a credit card. They took the funds but refunded the full price last year when we cancelled. This year when I order the book, gave them a different credit card. They debited my account and I received the first book. When I received the second book, I checked my bank and they debited the card from last year. Now they won't refund the money for shipping and handling stating I ordered the second book. I believe this is their error due to the shortage of soft back books.

Desired Settlement: Refund including the shipping and handling on the second book.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased two flexible hoses and both leaked and sprayed water out of the connector piece after only a few uses. I called the company and received no refunds or any action to make it right. I ordered one 100 foot hose and they ended up sending me two 50 foot hoses. they stated that they were out of the 100 ft hose. this product is misrepresented in their TV ad as well.

Desired Settlement: send me my money back as the product is defective

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am filing a complaint on behalf of ******* *******, age **, non-English speaking, and security guard on minimum wage. Three months ago, he saw an advertisement on TV about a light weight hose and was intrigued. Since he is old and can't lift a regular hose, he wanted one. In his own knowledge, he ordered a 20 foot hose for $20 but what he received was something else. He received multiple boxes of hose and was charged $267.66 by TSP Flexable Hose on his credit card. Since he figured that it was his fault, he decided that he would keep the hose and charge it to experience. The next month, he was billed for $59.95 by *** ******* ******* and $24.95 by *** ***** ****. He doesn't remember ordering from those 2 companies but when he called his bank to file a complaint, he found out that those 2 companies came as a package with the hose he received. He was confused and had to ask for my help. We immediately filed a complaint with his credit card company and tried to cancel those memberships and return the hoses. The bank was able to credit him for the *** ***** **** but not for the *** ******* ******* because they had sent a transcript of the call. I read the transcript and saw that it was underhanded and unethical. The questions were hidden on top of other questions that someone who doesn't speak English as their first language would be confused and be hoodwinked by it. When I asked ******* if he remembers the telemarketer asking him if he understood the "terms of use," he replied with "of course, I know how to use a hose" in my language. He also mentioned that the person he spoke to almost sounded mechanical and wouldn't let him speak. The way those companies sold him the product with hidden products on top of it sounds very disreputable and should be looked into by the Better Business Bureau.

Desired Settlement: ******* would like to return all the hoses and be refunded in full for $267.66 by TSP Flexable Hose and be reimbursed for any return shipping label cost. He only ordered 1 $20 hose and he shouldn't have to pay return shipping label for TSP Flexable Hose's shipping or telemarketing mistake. He would also like to be refunded in full for 2 months unused subscription of $59.95/mo. by *** ******* ******* who sold him the product without his knowledge or without proper explanation of the product.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/3/2013 Problems with Product/Service
12/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has a faulty defective product known as "Pocket Hose" on store shelves. I had 2 hoses that failed in 1 to 2 months. I tried to get a refund from this company for one of the hoses and I stated in writing I wanted a refund--they sent me another hose instead.

Desired Settlement: They should refund me the $20 I paid for their faulty defective product, and then they should pull all the Pocket Hoses off all store shelves until they solve the problems they have.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: today, October 13,2013, I was online and purchased two olde Brooklyn lantern at the price of $12.99 + $6.99, when I got to the page statingamount of total bill, my credit card was charged $92.91. I immediatelycalled there customer service number and told them to cancel the orderthey told me to call back tomorrow 10/14/2013. I then checked my bankaccount and I had already been charged the $ 92.91 to be deducted from mychecking account. I sent a e mail to my bank regarding this issue to stop payment an I also called customer service of my bank. they are not surethis if it can be stopped. I will call my bank officer tomorrow to hopefullytake care of problem. I understand after the fact that the BBB has had a number of complaints regarding this company. I am a senior citizen and am on a limited budget and this is an incredible amount taken out of my bankaccount. I am at this time requesting a settlement of this complaint.thank you for your assistance,******** ** ************* ********************

Desired Settlement: I would like an immediate refund in the amount of $92.91 that they tookimmediately from my checking account via check card, ****. I do need thismoney a.s.a.p.also this company should be removed from the internet as they are scammersand thiefs advertising falsely.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Problems with Product/Service | Complaint Details Unavailable
12/2/2013 Problems with Product/Service
12/2/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased two Pocket Hoses from this company, within less than the first 30 days, one broke. I called them, they sent me out another. Within the next fifteen days after recieving the replacement hose, the replacement, and the second one to my original order both broke. I called and stated I wanted a refund. I was told 3-5 business days. I called back when I did not receive my money, and I was told the refund was never placed for processing, and that I had to mail back in the products. I told them no one said that the first time, and I had already thrown them away. They then stated that was fine, and they would process my refund, and I would again have to wait 3-5 bussiness days. The time had passed, and still no money. I called again, only to hear the same story as the last time...No refund was ever placed for processing, and I had to mail back in the broken products. Again, I explained everything to them, they said fine, I thre them away so not to worry about sending it back to them, and wait 3-5 bussiness days to get my refund. STILL NOTHING!!!!!! It's been close to a month now, and NO REFUND!!!!!

Desired Settlement: I want my refund $55.97, and no more games, and run arounds with this company!!!!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company and the delivery date has passed and they are not even able to provide me with a tracking number and won't cancel my order

Desired Settlement: I wish they just remove the charge or refund my card in full

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a Kansas City pocket watch in April and had it shipped to our brother for his birthday. He received the watch and loved it, but it stopped working a few days later. We just found out about this problem. We called their customer service department but they said we were out of luck because its past the 30 day warranty and we didn't buy an extended warranty. We were never told about an extended warranty. We are VERY VERY UPSET that they are treating us this way. Here is the invoice number: ********

Desired Settlement: All we want is a replacement watch. It's only fair.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 3 Pocket hoses and within a week one has broken. I called customer services and was told they would not replace the hose or refund my money. Yet their website clearly states that they 100% guarantee their product.

Desired Settlement: Since I have heard several people have had similar problems, I would like a refund for all 3 hoses ($16.99 each).

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/22/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My * year old daughter wanted an automated bird for her birthday. When you order the bird they offer you a bird cage for an extra $9.99. I ordered both but only got the bird. I notified the company multiple times and every time I get the same answer. It will come in 7-10 days. I originally ordered 8/11/13. Today is October 8th, 2013 and after * calls, still no bird cage. You get people (in India) that never answer your questions and just keep telling me to trust them it's on it's way. I believe I have been very patient and after being told today my new priority order will be here in 4-6 weeks I gave up!

Desired Settlement: Replacement or refund. My daughter still wants the cage. I'm just afraid I'll never get it at this point.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/18/2013 Problems with Product/Service
11/18/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/18/2013 Billing/Collection Issues | Complaint Details Unavailable
11/16/2013 Billing/Collection Issues | Complaint Details Unavailable
11/6/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a pocket hose from a telebrands local dealer and within 2 months the hose exploded!!! It literally flooded part of my home.

Desired Settlement: I want a full refund for this clearly faulty product. When going online everyone has the same problem with the hoses exploding.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order for Stone Wave cookware arrived and the order was incorrect. Ordered online-they claim I ordered three sets of 2 individual cookers. I ordered two sets of individual cookers and a Deluxe/Large cooker. How the order got changed in going through their system, I do not know. Considering what has transpired since, I have no problem believing that they can make such a mistake. Talked with three different Customer Service Reps, and "***** *****" stated that I could keep the incorrect item sent( 2 extra individual items) and she would send the Large (Deluxe) sized item left off my original order at no cost.(Confirmation #********. The shipment I received today, which was supposed to be the Large capacity Stone Wave, arrived and it was another two-pack of the individual Stone Wave cookers( this now gives me a total of 8 individual on an order of 4 individual and one Large/Deluxe) Today, I have made three calls. I have not raised my voice, been threatening, used profane language or tried to intimidate, but every time I ask for a Supervisor ( or ****** ***** or ***** ******-names I got from the BBB site) I am initially told they are not available, and when I ask for the Corporate Office number, I am told the Large/Deluxe is "out of stock" and they hang up on me. I have been left with a dial tone there times today, and I don't think it is reasonable to ask that I do more before filing a formal complaint with the BBB.

Desired Settlement: I would like for them to pay the postage to take back the two-pack received today, and send me the Large/Deluxe I ordered. ( there are only two adults here-I don't need more than 4 individual and one Large . I now have 6 individual -not counting the two they sent today) )I would like the Lead Customer Service Representative ( Ms. *****-or whoever holds that position now) or above this level to take personal responsibility for ensuring that this is handles professionally this time.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Sept. 9th I made a telephone order for a book offered on television. The book was offered for 19.99 with another companion book and a calendar for free and free shipping. When I got the automated phone service to order, I realized that what I was ordering was NOT what was offered on television. The automated service kept asking about add ons and such which I did not want nor did I want to take time to listen to all of that. I just wanted to cancel the order, but was not offered that option. I immediately called the Telebrands customer service and requested that my order be cancelled. I was told that I could not cancel at that time due to the fact that the order had not yet entered the system, but if I called back after 24 to 48 hours, I could cancel. On Sept. 10th, the next day, less than 24 hours later, I called again and requested that my order be cancelled. At that time I was told that I could NOT cancel the order because it had already been processed!!!! The customer service agent offered me a ten dollar credit against the order. I accepted the credit, thinking that the credit would make the 19.99 book half price and I felt that would be fair. I was given a reference number for the credit. Sept. 17th, my order arrives. In the box was 2 of the SAME book and a calendar. The books were EACH billed at 19.99 and I was also charged for priority processing of 9.99. Making my total billed to my card, $49.97 I called customer service again to express my dissatisfaction that my order for 19.99 had been turned into an order for 49.97 that I was not allowed to cancel. I asked that my card be credited. I was told that I could not get credit without returning the books at my own expense. Also they refused to credit the 9.99 processing fee that they had also charged. So, in order to return these books it was going to cost me about $20 plus my time and I would have nothing, for an order that I WAS NOT ALLOWED TO CANCEL in the first place.

Desired Settlement: I want a postage paid return shipping label to return the second book that I was billed for that I did not knowingly order and was not able to cancel.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: a charge was made on my debit card without my authorization and the company stated they would not cancel this purchase until it was delivered to me. And once it is delivered to me, then I would have to returned via UPS, and then my funds would be refunded after 7-10 business days after it was returned. I need my money on my card due to my bills I need to pay.

Desired Settlement: to cancel this order and put my money because I live from paycheck to paycheck, so now I'm in jeopardy of getting my services disconnected because of the p

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/4/2013 Problems with Product/Service | Complaint Details Unavailable
11/4/2013 Problems with Product/Service | Complaint Details Unavailable
11/2/2013 Advertising/Sales Issues
10/31/2013 Problems with Product/Service | Complaint Details Unavailable
10/29/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/29/2013 Problems with Product/Service | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received 2 kitchen/cleaning books from this company that were shipped to my work address (P.O. box). My wife nor I ordered these books. Our bank account was charged $23.98 for these books. I did NOT authorize this charge. I have called the company several times and they tell me that they have no record of shipping us the books or of charging us for them. Yet, I am calling them at the phone number that is printed on the invoice included with the books AND on the charge on my bank statement. I have faxed them a copy of the invoice and my bank statement showing the charge on 2 occasions as they requested. On 2 different occasions they have asked me to call back in 7-10 days, which I have done. When I called this morning, they said that I must ship the books back at my expense. They have never asked me to ship the books back until today. I have been working on this for 6 weeks and they just now tell me this, so it will be several more weeks before I get my money back. This company is committing fraud and getting away with it. I have no idea how they got my debit card number/checking account number or address. I did not order these books and I am not going to pay to ship them back. They will not send me a postage paid label or refund my shipping cost, even though I did not order these books.

Desired Settlement: I just want my money back and I want to warn other people about this company. They are committing fraud and should not be allowed to operate a business this way.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Problems with Product/Service | Complaint Details Unavailable
10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the book over the phone and wanted to verify the amount charged to my credit card. It also had said free shipping but I did not receive that and was trying to question it.The customer service number they gave never even rang it just went to dial tone************. Looked online and found the book was cheaper on their website. Same problem cannot get a customer service representative to check my order or anything. I would like to cancel the order but I cannot get anyone on the phone. There was no verification of order or opportunity to cancel or speak to anyone at anytime during ordering or afterwards. I would like a refund and not get the product but there is no one to contact. I spoke to my bank and they said there was nothing that they could do my account was already charged and to keep trying to contact them.

Desired Settlement: I would like my account refunded and order cancelled.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 pocketpals for ** ********* birthday and I ordered them 2 months in advance of ** ********* birthday. It took them almost 2 weeks before I could even track my order online. I called and they said they didn't even see my order yet and to wait. Advertisement and messages from the (800) number said we can track our order after 48hrs ( haha Yah right) Lie number 1. I waited another week or so and WOW I can see my order online but I get a message to check back in 24 to 48hrs for my order to process. So I wait and wait and wait. almost 4 weeks later still the same thing I called the company and get nowhere. Plus I never get to talk to someone who speaks english. I called a total of 6 times trying to figure out where my order is. I did get to talk to a ***** ****** at the company and he said they were back ordered and that's why it is taking so long. He waived my Priority shipping cost that I asked for and he also waived the shipping for both pocket pals and then promised my that they would be shipped no later then July 15th. Well here it is July 19th and they still haven't shipped. (HAHA go figure) Lie number 2. I called again and they said were sorry they should ship any day now but cant tell me when. and offered me another discount (haha the same discount that they already gave me) haha so my confirmation for my discounts was another LIE (Lie number 3). well ** ********* birthday is next week and NO pocket pals after 2 months of fighting with this company. and Lie number 4 is they said allow 3 to 6 weeks for delivery. Well its been 8 weeks for me and my products still haven't shipped. They sold me a product that was not currently available and I ordered well in advance for full time delivery of 4 to 6 weeks. almost 10 weeks later receive a post card saying its back ordered.

Desired Settlement: For all the frustration and hours spend on the phone and ruining ** ********* birthday.( All my *** *** ******** wanted for her bday was these products) I wish the company to provide ** ******** with these products.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered online on August 18th, a (1) Stone Wave (price $10 plus $6.99 shipping) at ******************************** , the advertising claim order another separate only $6.99. During the process online the customer never has the option to buy the "another separate stone wave $6.99. I decided to buy online only ONE (I have the receipt printed out). for $16.99 total. I never received on my email notification about the purchasing. The order number online does not match with my order, even belongs to somebody else, it is personal information, that is violation to my private information, maybe somebody else can have my personal information too. ( I got the copy with me). By Tuesday August 20th, I ordered by phone to be charge in the same order the "another separated stone wave $6.99", they did, the customer service repeat and confirmed by phone what I bought and told me "Madam, you will be charge for $6.99. I never received notification email. Today August 30th still I checked my checking account and they charged me $56.99. I contact the customer services looking for explanation about it, but they told me that maybe I may the mistake during the process and I ended buying something else for $40. I never did that i got the copy of my purchasing online printed out. That's all. This company have a malpractices, unethical collection and take advantage of customer by giving not information or notification of purchasing to their clients, and in the main time they charge for goods that you never ordered. I had talked to customer service and supervisor, finally they gave me a number that never match ******* to track my order, when I was talking to him, I made them wait in the phone to make sure that was the correct order. When I hang off the phone I tried to track my order again with the same number they gave me and belongs to somebody else.

Desired Settlement: I told them to stop the order, they told me they can't do that, that I can refuse the order, and they will refund the money in my checking account in a 2 weeks. Given to the malpractices that this company is doing it not only with me, if not with more customers, which I had read in another websites complaining about the same thing, I want they stop the shipment talking to their carrier and putting my money back as far as possible.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Telebrands has been charging $14.99 to my debit card for 13 months without my consent, or even my knowledge. I have tried contacting them and have received no reply.

Desired Settlement: I wish to receive the 13 monthly charges of $14.99 that were wrongly taken. I also wish to never be charged wrongfully again. I want to be removed from the charge list.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 8/ 22/2013, My husband *** ordered The Light Angel from Telebrands. The order was for 1 deluxe Light Angel and for additional $ receive a second Light and A Olde Brooklyn Lantern. Total price of $ 42.96. This included Free Ship and 0 Tax. We received our products. One of the Light Angels has a defect. The sensor is all milky and looks burned. The light will not come on. The Lantern is made of very thin tin. My ** **** *** ******** cut his hand on a piece of metal that wrapped around the back of the Lantern. This product has sharp edges and is unsafe. Today, September 9,2013 at 11:52 am (my time) I called Customer Service at **************. I did not get a name. I proceeded to tell him EVERY DETAIL about this order. He said that he would gladly send me a new light at no cost. I told him NO THANK YOU. I do not do business with a company that sends Used, Faulty and Dangerous products. I even told him if I purchased this from a Store, I would take it back for a full refund! All he kept saying is that he will send me a new light. I kept telling him NO. I want to return this faulty product and I SHOULD NOT HAVE to pay for RETURN POSTAGE! Where is my 100% SATISFACTION GUARANTEE that is stated on the packing slip/invoice? We did this dialog for 10 minutes, I asked for a supervisor 5 times. FINALLY, after 2 minutes a supervisor gets on and I proceed to tell him the problem that I want to return the items, NOT have to pay shipping. All of a sudden he cuts me off saying I can't understand you, your breaking up, hang up and call back, I can't hear you!! He was talking over me constantly, would not give me a 2nd chance to explain the problem, he kept talking over me. I told him to wait a minute and let me talk, he said fine and then started with the I can't understand you etc. He was VERY RUDE! This conversation took 12:39 mins. I just want to return the whole order, they can send me a free shipping label and I want my $42.96 credit and free return shipping.

Desired Settlement: I would like my $42.96 credit back and also a FREE SHIPPING label sent to me from the company. It is not fair that I have to pay to ship a USED, FAULTY and DANGEROUS product back to the company.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My wife ***** **** ordered an Organic Frying pan under order ******** and did not realize that there was an additional shipping cost until the order was closed (the system does not alert you of that before closing the sale).They add a $10.00 shipping charge to orders placed outside the Continental US for reasons they could not explain since they ship **** which includes Puerto Rico a US territory for which the **** rates are IDENTICAL to the ones in the Continental US.That is not only unwarranted but discriminatory since rates (again) are the same under the **** system.A lady at customer services dare to indicate that it was due to different time zones,unbelievable !!!!!!.Its a ripoff for non continental US residents who use ****

Desired Settlement: Refund the $10.00 which are not required to ship to Puerto Rico under the **** system

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a $10 item plus stated $7. Shipping charge. Today they sent all sorts of unordered merchandise and billed my credit card for $86.93. The representative, a ** ******** ****** in customer service, acknowledged that we are due $71.94, but insists we have to return the unordered, heavy junk and absorb the expensive mailing costs. They will not credit our account until we do this.

Desired Settlement: The full amount of $71.94 plus the cost of shipping, not yet determined

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We ordered 2 pocket hoses from this company. We received both of them, and a few days later we received a package sent to ***** ******. We do not have a ***** ****** in our office so we shipped it back. At the end of the month we were looking at our bank statements and notice we were charged for 4 pocket hoses. They shipped two additional pocket hoses to this ***** ****** and charged it to our account. We contacted them and explained everything to several different people, they finally said they would get it straightened out and send us a check to refund for the extra two hoses that we didn't order. After 10 business days we received a check made out to ***** ******. Since we do not have anyone in our office by that name there was no way for us to deposit or cash it. We called them again. After talking to several people again they said they would get another check sent to us with my name on it in 7-10 business days. After the 10th day we still never received a check. I gave them another call. This time they said they could not refund the money to me because ***** ****** name is on the account. After asking numerous times to speak with a supervisor they finally put me through. The supervisor said he would get the check sent out it would be 7-10 business days. After that the 10th day we still had no check. I called them again. After talking to several people they told me it would be an additional 3-4 business days. We still don't have a refunded check in my name. Our original order was placed in May. I feel like there is no excuse for this.

Desired Settlement: I would like the refunded check within the next 3-4 days written out to ****** ******.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

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9/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered from the automated customer service phone at night........2 mop heads were ordered in error. The mop head that comes with the mop and and 1 extra mop head was the order. Customer service instructed me to refuse package from usp, and I could reorder again. So much trouble trying to get money back, I did not order again. and stated money would be refunded to my debit card. This has been going on for approx a month and a half. Customer service will state money will be back in account 3-5 business days...money is not in acct......call back customer service will state 5-7 days money will be back in account.....money is not in account. This goes on and on and on with the run around each time. I hope the last information is true from corporate office. Rep stated my money will be in my account by Wednesday, surely Friday.

Desired Settlement: Money, credited back to my debit card account

Consumer Response: all my money was refunded and I appreciated the representative for doing so. Customer service made me suffer in getting my money back after returning the merchandise. Thanks for the prompt service

BBB's Final Determination: Consumer accepted resolution offered by the business.

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8/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered from www.pockethose.com one 100 foot hose however, they were out of the 100 ft hose and sent me Two 50 ft hoses this was unacceptable because I requested the 100 ft hose. I called them and they said they would resend me the 100ft hose however they sent the same two 50 ft hoses. I return the two 50 ft hoses on 7/16/13 and it arrived at their location on 7/18/13. I still have two of the 50 ft hoses but I was told that I would be refunded my money ( $51.94) I called and a woman gave me a Reference number for my refund (*******) however she said it would take 7 to 14 days for me to receive my refund. This has not happen I am in the process of returning the other Two 50 ft hoses that I was originally sent. The bottom line if they did not have the 100 ft hose they should have not charged my credit card. I have proof of this transaction and I can send addtional information if needed.

Desired Settlement: I have returned the two hoses that were 50 ft and is in the process of returning the original 50 ft hoses that were sent in the place of the 100ft hose that was not available when I first requested ONLY 100ft hose. They refuse to honor my request. I want my money returned ASAP! https://www.pockethose.com/?********************************

Consumer Response: complaint has been settled $43.95

BBB's Final Determination: Consumer accepted resolution offered by the business.

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1/9/2012 Advertising/Sales Issues
1/9/2012 Advertising/Sales Issues
1/9/2012 Delivery Issues
1/9/2012 Guarantee/Warranty Issues
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/3/2012 Advertising/Sales Issues
1/3/2012 Advertising/Sales Issues
1/3/2012 Problems with Product/Service
1/3/2012 Problems with Product/Service
1/3/2012 Problems with Product/Service
1/3/2012 Problems with Product/Service
1/3/2012 Delivery Issues
1/3/2012 Billing/Collection Issues
1/3/2012 Problems with Product/Service
12/30/2011 Billing/Collection Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Billing/Collection Issues
12/22/2011 Billing/Collection Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Problems with Product/Service
12/22/2011 Problems with Product/Service
12/19/2011 Problems with Product/Service
12/19/2011 Billing/Collection Issues
12/16/2011 Billing/Collection Issues
12/15/2011 Billing/Collection Issues
12/15/2011 Billing/Collection Issues
12/15/2011 Advertising/Sales Issues
12/15/2011 Advertising/Sales Issues
12/15/2011 Advertising/Sales Issues
12/15/2011 Problems with Product/Service
12/15/2011 Advertising/Sales Issues
12/15/2011 Problems with Product/Service
12/15/2011 Problems with Product/Service
12/15/2011 Problems with Product/Service
12/14/2011 Problems with Product/Service
12/14/2011 Problems with Product/Service
12/13/2011 Billing/Collection Issues
12/12/2011 Problems with Product/Service
12/12/2011 Delivery Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Advertising/Sales Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Problems with Product/Service
12/6/2011 Billing/Collection Issues
12/5/2011 Problems with Product/Service
12/5/2011 Billing/Collection Issues
12/2/2011 Problems with Product/Service
11/30/2011 Problems with Product/Service
11/29/2011 Billing/Collection Issues
11/29/2011 Billing/Collection Issues
11/29/2011 Billing/Collection Issues
11/29/2011 Billing/Collection Issues
11/29/2011 Problems with Product/Service
11/29/2011 Advertising/Sales Issues
11/23/2011 Delivery Issues
11/23/2011 Problems with Product/Service
11/21/2011 Billing/Collection Issues
11/21/2011 Advertising/Sales Issues
11/21/2011 Advertising/Sales Issues
11/21/2011 Billing/Collection Issues
11/17/2011 Problems with Product/Service
11/17/2011 Advertising/Sales Issues
11/17/2011 Problems with Product/Service
11/17/2011 Billing/Collection Issues
11/17/2011 Advertising/Sales Issues
11/17/2011 Advertising/Sales Issues
11/14/2011 Billing/Collection Issues
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Delivery Issues
11/14/2011 Billing/Collection Issues
11/10/2011 Delivery Issues
11/10/2011 Problems with Product/Service
11/10/2011 Delivery Issues
11/7/2011 Billing/Collection Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Billing/Collection Issues
11/7/2011 Delivery Issues
11/7/2011 Billing/Collection Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/4/2011 Billing/Collection Issues
11/3/2011 Problems with Product/Service
10/31/2011 Delivery Issues
10/28/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/27/2011 Delivery Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Billing/Collection Issues
10/25/2011 Billing/Collection Issues
10/24/2011 Problems with Product/Service
10/18/2011 Delivery Issues
10/18/2011 Problems with Product/Service
10/18/2011 Delivery Issues
10/17/2011 Delivery Issues
10/17/2011 Problems with Product/Service
10/17/2011 Advertising/Sales Issues
10/17/2011 Problems with Product/Service
10/17/2011 Delivery Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Problems with Product/Service
10/17/2011 Problems with Product/Service
10/17/2011 Delivery Issues
10/17/2011 Billing/Collection Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Problems with Product/Service
10/17/2011 Problems with Product/Service
10/17/2011 Advertising/Sales Issues
10/17/2011 Delivery Issues
10/14/2011 Billing/Collection Issues
10/14/2011 Advertising/Sales Issues
10/14/2011 Problems with Product/Service
10/13/2011 Problems with Product/Service
10/13/2011 Problems with Product/Service
10/13/2011 Billing/Collection Issues
10/13/2011 Delivery Issues
10/13/2011 Billing/Collection Issues
10/13/2011 Problems with Product/Service
10/12/2011 Problems with Product/Service
10/12/2011 Delivery Issues
10/12/2011 Billing/Collection Issues
10/12/2011 Delivery Issues
10/11/2011 Billing/Collection Issues
10/11/2011 Advertising/Sales Issues
10/11/2011 Advertising/Sales Issues
10/11/2011 Problems with Product/Service
10/11/2011 Problems with Product/Service
10/7/2011 Problems with Product/Service
10/7/2011 Problems with Product/Service
10/7/2011 Problems with Product/Service
10/7/2011 Billing/Collection Issues
10/7/2011 Delivery Issues
10/6/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
9/30/2011 Problems with Product/Service
9/30/2011 Problems with Product/Service
9/30/2011 Advertising/Sales Issues
9/30/2011 Problems with Product/Service
9/30/2011 Billing/Collection Issues
9/29/2011 Delivery Issues
9/22/2011 Billing/Collection Issues
9/6/2011 Delivery Issues
8/30/2011 Billing/Collection Issues
8/26/2011 Advertising/Sales Issues
8/24/2011 Advertising/Sales Issues
8/24/2011 Advertising/Sales Issues
8/24/2011 Advertising/Sales Issues
8/24/2011 Advertising/Sales Issues
8/24/2011 Delivery Issues
8/23/2011 Advertising/Sales Issues
8/23/2011 Advertising/Sales Issues
8/22/2011 Advertising/Sales Issues
8/22/2011 Problems with Product/Service
8/22/2011 Problems with Product/Service
8/15/2011 Delivery Issues
8/15/2011 Advertising/Sales Issues
8/15/2011 Problems with Product/Service
8/15/2011 Problems with Product/Service
8/12/2011 Problems with Product/Service
8/12/2011 Delivery Issues
8/12/2011 Problems with Product/Service
8/12/2011 Problems with Product/Service
8/12/2011 Problems with Product/Service
8/11/2011 Delivery Issues
8/11/2011 Problems with Product/Service
8/11/2011 Problems with Product/Service
8/11/2011 Problems with Product/Service
8/11/2011 Billing/Collection Issues
8/10/2011 Advertising/Sales Issues
8/9/2011 Billing/Collection Issues
8/8/2011 Problems with Product/Service
8/5/2011 Billing/Collection Issues
8/4/2011 Problems with Product/Service
8/3/2011 Billing/Collection Issues
8/2/2011 Advertising/Sales Issues
8/1/2011 Delivery Issues
8/1/2011 Advertising/Sales Issues
8/1/2011 Advertising/Sales Issues
8/1/2011 Delivery Issues
7/29/2011 Delivery Issues
7/29/2011 Problems with Product/Service
7/29/2011 Problems with Product/Service
7/29/2011 Problems with Product/Service
7/29/2011 Advertising/Sales Issues
7/29/2011 Problems with Product/Service
7/29/2011 Delivery Issues
7/29/2011 Billing/Collection Issues
7/29/2011 Problems with Product/Service
7/28/2011 Advertising/Sales Issues
7/27/2011 Delivery Issues
7/27/2011 Problems with Product/Service
7/27/2011 Problems with Product/Service
7/27/2011 Billing/Collection Issues
7/27/2011 Billing/Collection Issues
7/26/2011 Advertising/Sales Issues
7/26/2011 Billing/Collection Issues
7/26/2011 Problems with Product/Service
7/26/2011 Advertising/Sales Issues
7/26/2011 Advertising/Sales Issues
7/26/2011 Billing/Collection Issues
7/26/2011 Problems with Product/Service
7/26/2011 Billing/Collection Issues
7/26/2011 Billing/Collection Issues
7/26/2011 Problems with Product/Service
7/26/2011 Problems with Product/Service
7/25/2011 Advertising/Sales Issues
7/25/2011 Problems with Product/Service
7/25/2011 Problems with Product/Service
7/25/2011 Delivery Issues
7/25/2011 Billing/Collection Issues
7/21/2011 Problems with Product/Service
7/19/2011 Delivery Issues
7/19/2011 Problems with Product/Service
7/19/2011 Problems with Product/Service
7/19/2011 Problems with Product/Service
7/19/2011 Problems with Product/Service
7/19/2011 Problems with Product/Service
7/19/2011 Billing/Collection Issues
7/19/2011 Problems with Product/Service
7/18/2011 Problems with Product/Service
7/18/2011 Delivery Issues
7/18/2011 Billing/Collection Issues
7/18/2011 Advertising/Sales Issues
7/18/2011 Billing/Collection Issues
7/18/2011 Delivery Issues
7/18/2011 Delivery Issues
7/18/2011 Problems with Product/Service
7/18/2011 Advertising/Sales Issues
7/18/2011 Advertising/Sales Issues
7/18/2011 Problems with Product/Service
7/18/2011 Billing/Collection Issues
7/18/2011 Advertising/Sales Issues
7/18/2011 Problems with Product/Service
7/18/2011 Advertising/Sales Issues
7/18/2011 Billing/Collection Issues
7/18/2011 Problems with Product/Service
7/14/2011 Problems with Product/Service
7/11/2011 Advertising/Sales Issues
7/11/2011 Problems with Product/Service
7/11/2011 Problems with Product/Service
7/11/2011 Advertising/Sales Issues
7/11/2011 Problems with Product/Service
7/11/2011 Delivery Issues
7/6/2011 Problems with Product/Service
7/5/2011 Advertising/Sales Issues
7/4/2011 Advertising/Sales Issues
6/30/2011 Advertising/Sales Issues
6/29/2011 Billing/Collection Issues
6/29/2011 Problems with Product/Service
6/29/2011 Problems with Product/Service
6/29/2011 Problems with Product/Service
6/29/2011 Advertising/Sales Issues
6/29/2011 Problems with Product/Service
6/27/2011 Billing/Collection Issues
6/27/2011 Delivery Issues
6/27/2011 Advertising/Sales Issues
6/22/2011 Delivery Issues
6/20/2011 Advertising/Sales Issues
6/20/2011 Problems with Product/Service
6/20/2011 Billing/Collection Issues
6/17/2011 Problems with Product/Service
6/17/2011 Problems with Product/Service
6/17/2011 Advertising/Sales Issues
6/17/2011 Problems with Product/Service
6/17/2011 Advertising/Sales Issues
6/17/2011 Problems with Product/Service
6/16/2011 Problems with Product/Service
6/16/2011 Problems with Product/Service
6/14/2011 Advertising/Sales Issues
6/14/2011 Advertising/Sales Issues
6/13/2011 Problems with Product/Service
6/13/2011 Advertising/Sales Issues
6/10/2011 Billing/Collection Issues
6/8/2011 Problems with Product/Service
6/7/2011 Advertising/Sales Issues
6/7/2011 Problems with Product/Service
6/7/2011 Problems with Product/Service
6/7/2011 Problems with Product/Service
6/6/2011 Advertising/Sales Issues
6/6/2011 Problems with Product/Service
6/6/2011 Delivery Issues
6/6/2011 Advertising/Sales Issues
6/6/2011 Advertising/Sales Issues
6/6/2011 Advertising/Sales Issues
6/3/2011 Advertising/Sales Issues
6/3/2011 Advertising/Sales Issues
6/3/2011 Delivery Issues
6/3/2011 Billing/Collection Issues
6/2/2011 Problems with Product/Service
5/30/2011 Billing/Collection Issues
5/30/2011 Advertising/Sales Issues
5/30/2011 Problems with Product/Service
5/30/2011 Advertising/Sales Issues
5/30/2011 Problems with Product/Service
5/30/2011 Advertising/Sales Issues
5/30/2011 Billing/Collection Issues
5/30/2011 Advertising/Sales Issues
5/30/2011 Advertising/Sales Issues
5/30/2011 Delivery Issues
5/30/2011 Delivery Issues
5/30/2011 Advertising/Sales Issues
5/30/2011 Problems with Product/Service
5/30/2011 Advertising/Sales Issues
5/26/2011 Billing/Collection Issues
5/26/2011 Billing/Collection Issues
5/26/2011 Advertising/Sales Issues
5/25/2011 Billing/Collection Issues
5/25/2011 Advertising/Sales Issues
5/24/2011 Advertising/Sales Issues
5/24/2011 Billing/Collection Issues
5/24/2011 Billing/Collection Issues
5/20/2011 Advertising/Sales Issues
5/18/2011 Problems with Product/Service
5/18/2011 Delivery Issues
5/18/2011 Problems with Product/Service
5/18/2011 Delivery Issues
5/18/2011 Problems with Product/Service
5/17/2011 Delivery Issues
5/16/2011 Problems with Product/Service
5/16/2011 Problems with Product/Service
5/16/2011 Delivery Issues
5/11/2011 Problems with Product/Service
5/11/2011 Problems with Product/Service
5/11/2011 Advertising/Sales Issues
5/11/2011 Advertising/Sales Issues
5/10/2011 Billing/Collection Issues
5/10/2011 Advertising/Sales Issues
5/9/2011 Advertising/Sales Issues
5/9/2011 Problems with Product/Service
5/6/2011 Advertising/Sales Issues
5/6/2011 Billing/Collection Issues
5/6/2011 Billing/Collection Issues
5/6/2011 Billing/Collection Issues
5/6/2011 Problems with Product/Service
5/6/2011 Problems with Product/Service
5/6/2011 Problems with Product/Service
5/3/2011 Advertising/Sales Issues
5/3/2011 Problems with Product/Service
5/3/2011 Advertising/Sales Issues
5/2/2011 Problems with Product/Service
5/2/2011 Advertising/Sales Issues
5/2/2011 Advertising/Sales Issues
4/27/2011 Problems with Product/Service
4/27/2011 Problems with Product/Service
4/27/2011 Problems with Product/Service
4/27/2011 Advertising/Sales Issues
4/27/2011 Delivery Issues
4/26/2011 Advertising/Sales Issues
4/21/2011 Problems with Product/Service
4/21/2011 Problems with Product/Service
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