BBB Logo

Better Business Bureau ®
Start With Trust®
New Jersey

This Business is not BBB accredited

Telebrands

Find a Location

Phone: (973) 244-0300 Fax: (973) 227-5086 View Additional Phone Numbers 79 Two Bridges Rd, Fairfield, NJ 07004 http://www.telebrands.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The company offers variety of products including kitchen, housewares, electronic, exercise and novelty items.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Telebrands include:

  • Failure to respond to 130 complaints filed against business
  • Length of time business has taken to resolve complaint(s)
  • Government action(s) against business
  • Advertising issue(s) found by BBB


Customer Complaints Summary Read complaint details

1810 complaints closed with BBB in last 3 years | 575 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 439
Billing/Collection Issues 393
Delivery Issues 234
Guarantee/Warranty Issues 30
Problems with Product/Service 714
Total Closed Complaints 1810

Additional Information

top
BBB file opened: March 19, 1999 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 01/01/1999 in NJ
Type of Entity

Corporation

Business Management
Mr. Ajit Khubani, President Mr. Bala Iyer, Executive Assistant Ms. Alice Kye, Quality Assurance Ms. Lynda Patire, Customer Satisfaction Supervisor Ms. Andrea Spano, Lead Customer Service Rep
Contact Information
Principal: Mr. Ajit Khubani, President
Customer Contact: Ms. Alice Kye, Quality Assurance
Business Category

General Merchandise - Retail Kitchen Accessories Mail Order & Catalog Shopping Product Development & Marketing

Alternate Business Names
AB King Pro AB Ray AB Saucer Air Press Massages Aluma Wallet Amaze Vase Amazing Knife American Way Ankle Genie Aqua Pearls Authentic American Collectibles Autobob Bird Clock Bag Bike Bake Pops Ball Bike Ball Force Bare Lifts Bark Off Betty Crocker Oven Liner Bird Time Clock Body Wedge 21 Boot Buddy Bottle Top Bouncer Bow Wow Brush Lite Bunge ID Callous Clear Cami Flauge Cat & Mouse Watch Centerpiece Gourmet Cereal on the Go Chef Basket Chef Dini Chill Bar Clean Cookin Oven Liner Clear Spot Clever Clip Closet Doubler Closet Savers Coleman Fish Pen Color Cut Knife Comfy Control Harness Copper Relief Couch Coozy Crazy Candles Crazy Critters Crispy Majic Cross Pendant Cyclone Diet CZ Ring Days Ago Dazzle 3 Dental White Dial a Disk Digital Bible Disposal Genie Doggie Step's Doggy Steps Drain Claw Drain Claw Dream Pets Dump Cakes Dynomite Sheets Eagle Eyes Earlifts Easy Freezy Easy Money Easy Sew EEZ Quake Everyday Savings Eye Glass Magic Eye Surance EZ Chord DVD Kit EZ Combs EZ Peeler EZ Shopper EZ Slide Hanger First Alert Alarm System First Alert Alarm System First Alert Driveway Patrol First Alert DWY Patrol First Quarters Map Fish Pen Flashlight Man Flat Fold Colander Flex Shaper Flipping Sticks Flipster Flying Alarm Clock Footzy Roll Fresh Art Stand Fresh Sticks Fujji Buckwheat Pillow Get a Grip Gill Glove Glamour Girls Go Duster GO Polish Gone in One Minute Gorilla Mop GPS Pal Grab It Grape Lights Grassology Grease Release Pan Greast Bullet Green Beam Green Caps Grill Glove Grill Tastic Hair Bean Handi Pillow Handy Chef Hang on Happy Caps Happy Hot Dog Man Hear Kitty Heel Stick Heel-Tastic Help Now Button Hex Light Historic Victory Plate Holy Cow Tenderizer Hot Top Hurricane Spin Mop I-Key ID Smart Idea Planet Insta Bulb Instant Alarm Instant Office Invention Channel Invisilifts Iron Anywhere Juice Factory Jupiter Jack Lady Bug Tent Lay Back Lever Can Light Angel Light Now Lightburst Lint Lizard Lionel Train Watch Litter Locker Lock Loops MD Bracelet Metabolize Money Honey Jar Moving Men Moving Train Watch My Zone Headphones Nails R New Natural Bra Strips No Tape Painter Nutrition Fact Scale Olde Brooklyn Lantern One Second Needle One Sweep OOPS Orgreenic Owl Optical Light Pasta Boat Paul Saik Live from Brentwood Ped Egg Pedi Paws Pedipaws Perfect Fit Buttons Pet Rider Piano Man Pill Buddy Pink Ped Egg Pocket Book Hook Pocket Gourmet Poop Freeze Pop Up Hanger Pop Up Screen Door Power Juicer Power Scissors Pro Gauge Rabbit TV Robomaid RoboStir Roll-A-Hose Rotato Royal Ring Safety Beep Salt Water Steamer Shake & Sparkle Shed Pal Shining Stars Shoes Away Shoes Under Slice O Matic Slim Away Slime Sliver Lightning Sonic Ear Spazation Spountain State Quarters Map Steal These Lights Sterling Collection Sterlington Jewelers StickUp Bulb Sticky Buddy Super Slicer Supreme 90 Tap N Turn Uncle Bernie's 50 Plus Wholesales Club Urine Gone WhipseR XL White Light Who Knew Books Wristech Year Round Tomato Zasshu Knives Zero Pain

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Telebrands Plz

    Fairfield, NJ 07004

  • THIS LOCATION IS NOT BBB ACCREDITED

    3 Telebrands Plaza

    Fairfield, NJ 07004

  • THIS LOCATION IS NOT BBB ACCREDITED

    79 Two Bridges Rd

    Fairfield, NJ 07004

  • THIS LOCATION IS NOT BBB ACCREDITED

    5915 Johnson Dr

    Mission, KS 66202

  • THIS LOCATION IS NOT BBB ACCREDITED

    10303 Norris Avenue

    Pacoima, CA 91331

  • THIS LOCATION IS NOT BBB ACCREDITED

    12154 Montague Street

    Pacoima, CA 91331

  • THIS LOCATION IS NOT BBB ACCREDITED

    7850 Ruffner Avenue

    Van Nuys, CA 91406

  • THIS LOCATION IS NOT BBB ACCREDITED

    12250 Montague

    Pacoima, CA 91331

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (800) 877-4034(Phone)
  • (973) 227-8777(Phone)
  • (973) 244-0295 (Fax)
X

Additional Web Addresses

  • http://www.inventionchannel.com
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

9/17/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 of the hurricane spin mop dolly's that go under the bucket, I did this either the last week of April or the beginning of May and I never received them, and here it is the end of August, when I call the customer service they reroute the call to India, where I am told that they sent them to my house address, I never gave a house address, I used a P.O box NO. When I ask them to read me the house address they have, they refuse to by saying that it is against their privacy policy. they refuse to give me a tracking no. After complaining they said they sent me 2 more, I never received them either, again refused a tracking no. now they are refusing to put the money back in my bank acct, and still not sending the product. the order cost me over $70.00 I would prefer to have the product but if they are not going to send it, I would really love to have my money back, When I call them, they are extremely rude to me on the phone and twice now they have hung up on me. I believe this company is a scam

Desired Settlement: I want the product I ordered or my money back

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/17/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Billing/Collection Issues | Complaint Details Unavailable
9/14/2014 Delivery Issues | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Problems with Product/Service | Complaint Details Unavailable
9/14/2014 Advertising/Sales Issues
9/14/2014 Problems with Product/Service
9/14/2014 Problems with Product/Service
9/14/2014 Problems with Product/Service
9/14/2014 Advertising/Sales Issues
9/14/2014 Problems with Product/Service
9/14/2014 Advertising/Sales Issues
9/14/2014 Problems with Product/Service
9/14/2014 Problems with Product/Service
9/14/2014 Problems with Product/Service
9/14/2014 Advertising/Sales Issues
9/14/2014 Problems with Product/Service
9/14/2014 Delivery Issues
9/14/2014 Problems with Product/Service
9/14/2014 Advertising/Sales Issues
9/14/2014 Advertising/Sales Issues
9/14/2014 Problems with Product/Service
9/14/2014 Problems with Product/Service
9/11/2014 Advertising/Sales Issues
9/11/2014 Advertising/Sales Issues
9/11/2014 Delivery Issues
9/11/2014 Billing/Collection Issues
9/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I cancelled an order for two Ankle Genies on 4/29/14. which was the same day ordered. I spoke to ****** *******/###-###-####. He assured me that the pre-authorized amount of $52.95 would be cancelled within 48=hours and that the order would be immediately cancelled. He put me on hold while he cancelled the order. The pre-authorized amount was removed from my checking account within the 48 hours promised, however, a charge of $26.97 was presented to my account on 5/6/14, which overdrew my account. I called Ankle Genie and spoke to Floor Supervisor ****** ******. He refused to immediately correct the unauthorized charge to my account and the $35.00 overdraft fee charged by my bank. I was given a tracking # for Federal Express and the wrong phone number. Ankle Genie owes me an immediate refund of $26.96, plus the overdraft charge of $35.00 to my checking account, which they have refused to honor. They have demonstrated not only poor customer service, but also made a fraudulent charge to my account. They should immediately rectify their error and refund all monies due.

Desired Settlement: $26.97 for the unauthorized charge, plus the overdraft fee of $35.00.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered 1 ankle genie by phone. Not only did the item not fit (one size fits all) they sent 3 of them and compression socks. Returned ALL 2/28/14. To whom it may concern: I am emailing on behalf of my Grandmother ***** *****. My Grandmother, ***** *****, ordered an ankle genie (note: she only wanted one) by telephone earlier this year. Not only did the item not fit (one size fits all) they sent 3 of them and compression socks as well. (only ordered one ankle genie so she thought) I called the company on her behalf and told them we wanted a refund and I would be mailing all items back. The gentleman on the phone tried to persuade us to keep the order and get a 10.00 credit back on her Visa. I told him "no" multiple times as she only had one ankle in need due to an injury and it was simply too small to even attempt to put on, not to mention the additional items she did not order and was charged for. After a lengthy phone call the representative said we could mail the package back for a refund, but he would be unable to refund the shipping costs. He also said it could take up to 21 days to see the credit. After looking for a credit on the next 2 Visa statements and not seeing one, I called Ankle Genie again on Tuesday, April 29, 2014 for yet another lengthy phone call saying they would not issue a refund without a tracking number. We are puzzled because we were not instructed to mail a particular method or required to have a tracking number to receive refund. I am extremely frustrated because I believe they took advantage her. The items in their original box were mailed via USPS at the ******, **. branch location. I used the self service kiosk and personally placed item in the bin.The billed amount was $52.94 and charged to her Visa on 2/14/14. The amount to have been refunded/credited should have been $42.96 ($52.94 less the shipping of $9.98) if they weren't going to refund shipping as initially told. However, her shipping would probably have been less if they had indeed shipped just the one item as ordered and not all the additional items. Her order number was TELB *****************. We have also sent dispute information to her Visa. We really just want to let others not that this is not a reputable business. I told the representative from Ankle Genie that we would be contacting Visa as well as BBB if they would not honor the refund as promised on the initial phone call.Thank you in advance for your help. Please let me know if you need any further information.

Desired Settlement: Refund as promised.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/11/2014 Problems with Product/Service | Complaint Details Unavailable
9/11/2014 Delivery Issues | Complaint Details Unavailable
9/11/2014 Problems with Product/Service
9/11/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I tried to place an order for the cooper glovers by computer it would not let me complete my order unless I agreed to keep my browser open for 1 hour,So I closed it out and called the toll free number and after 5 minutes of not giving him my credit card information again he said he would cancel the order using my phone number and told me to call the Toll free number to place an order. So I placed an order on the phone after 45 minutes of more product information automatied she said my order was complete and hung up. I tried calling back to get a total amount on order and a confromation number and again was told they could not give me any information unless I give them my credit card information again and I would not. I have not recieved an confromation email on the order or the product . I have tried to track the order but nothing and all numbers you call they can not help you unless you give credit card infomation again. All I want is my ordered processed and the correct amount charged to my card. This is what I ordered 1 pair of cooper gloves size large at 12.99 plus shipping and handling at 6.99 and a second pair for 6.99 Total 26.97 plus Tax

Desired Settlement: The product that I order and the Correct price in a Timely ordered. An Email to confrim ordered and charges.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/11/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered by phone, grass seed and a collapsible hose. They fulfilled that order and sent earrings and a necklace in addition and charged my credit card. I have sent the jewelry back asking that they credit my credit card. Instead they sent me another necklace and earring set and ignored my request to credit my card.

Desired Settlement: Remove the charge for all jewelry from my credit card as they were told not to send jewelry only grass seed and hose.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/11/2014 Problems with Product/Service
9/11/2014 Advertising/Sales Issues
9/5/2014 Problems with Product/Service | Complaint Details Unavailable
9/4/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/4/2014 Problems with Product/Service | Complaint Details Unavailable
9/4/2014 Delivery Issues | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a wedding ring set for my wife. The total price I should have been charged 26.99 total as I clearly said NO THANK YOU to the other products that were offered. The order was placed on Sunday,July 6. I called on the 7th to give them my home address as I was not going to be in the rehab facility for another 4-6 weeks. On the 9th I checked my checking account and they had charged me 128.86. I immediately called them to let them know that I had not ordered all of the other items and wanted them refunded to my account. They informed me that the items had already shipped and I would not get a refund until I returned the merchandize. They were not going to refund the shipping until I frathreatened to contact you. They refunded 2 of 4 shipping charges. However, because they fraudulently charged more than 100.00 extra to my account I am having bounced check charges and a five dollar penalty every day I am overdrawn. My wife and I are on Social Security and do not get paid until the 3rd of the month. That means we are going to get charged at least 230.00 in overdraft fees. They should not be allowed to rip people off.

Desired Settlement: I would like to be refunded the price of the items that I did not order. I also believe that they should reimburse me all of the overdraft fees and the bounced check to my cable company since they ate the cause of all of the extra money that is coming out of my account. As I said earlier we are on Social Security and the total of the money they cost us a quarter of our monthly payments. They should be made to pay and fix the computer ordering system so that nobody else is ripped off.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/3/2014 Billing/Collection Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Delivery Issues
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Problems with Product/Service
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service
9/3/2014 Billing/Collection Issues | Complaint Details Unavailable
9/3/2014 Delivery Issues
9/3/2014 Delivery Issues | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Delivery Issues
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Guarantee/Warranty Issues
9/3/2014 Advertising/Sales Issues
9/3/2014 Problems with Product/Service
9/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i ordered the special they offered on tv , the mop w/ 2 mop heads for $40 and $13 for shipping. Instead i got 1 mop and 4 mop heads so they charged me $ 92.93. I called them and told them about this and the gentlemen said i could keep the mop heads and he would refund me only $15.00. And said that if i was to return them it would cost me even more money because i would have to pay for shipping again. i am on disability and can not afford the extra. i just do not understand how a company can do this to some one, Product_Or_Service: mop heads Order_Number: ******************** Account_Number: ********************

Desired Settlement: DesiredSettlementID: Refund we only want to pay for what we wanted

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was looking to make a purchase of the item but after confused with commercial advertisement and internet differences I exited out of the website: however to only find I was charged not for 2 but 3 of the items. When I called to discuss the matter they didn't want to give any money back they wanted me to pay to send the items back so I asked to speak to a manager. He agreed to give me $50 credit to keep all 3 items but was still more than the advertised price. I was not given the full credit as of yet and this had caused my bank account some fees and for me to not have any money in my account due to another charge from them.

Desired Settlement: Total refund plus fees occurred from my bank in the amount of $165.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Billing/Collection Issues | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Complaint Details Unavailable
8/23/2014 Problems with Product/Service | Complaint Details Unavailable
8/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 7/16/2014 I ordered spin mop by phone - order # ********************* -$72.96 - I thought the order did not go through because I was interrupted and hung up. 7/22/2014 I placed an order on line - order# ******************** - $92.95. I received the on line order first which I then assumed the phone order did not go through. However, 3 days later I received the order which was placed by phone. I called Hurricane Spin mop and explained that I received the two orders and needed to return the one for $72.96 because I did not need 4 mops and it would cost me $76.00 to return it which is more than the order. They refused to credit by credit card back and would only offer anywhere from $10.00 to $30.00 credit for the order and I could keep the merchandise and give them away as a gift. I was told it was my fault for the duplicate order and there was nothing they can do. They refused to accept the fact it would cost $76.00 to return it. They finally agreed to credit back my credit card for the full amount but said to send it back regular mail. I called the mail center and was advised it would cost a little less but not much to send it back regular mail. I was billed for the $72.96 on this months billing and the $92.95 was billed to my account and will show up on next month's billing. I feel they are scamming the public by not refunding the full amount of purchase and only giving a partial credit of $10 to $30. I feel they realize the cost to return and item is more than the purchase and that is the reason for not reimbursing. Andrew the supervisor blamed me for the error and keep saying there is nothing more he can do. He stated that I should have called customer service which at the time I did not have a phone number. I felt that I did not have to call when the on-line order came. As I stated earlier I thought the phone order did not go through so no need to call customer service until I received the 2nd order.I feel I should be reimbursed full charge plus return mai

Desired Settlement: I would like a prepaid return postage label and full refund on my credit card

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

8/22/2014 Problems with Product/Service
8/22/2014 Problems with Product/Service
8/22/2014 Problems with Product/Service
8/22/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On July 17, I saw an advertisement for Dr Baders Natural Solutions Pest Cures Bug book on television which stated you purchase the book for 10.99 and 6.99 shipping and handling and the all encompassing "but wait you can get also the companion book Natural solutions for bigger pest. Both book are a 60.00 value but today they can be yours for 10.99. I went online and saw the the video again and the ad and placed my order. I did notice at check out that only the pest cures bug book and the shipping and handling charged showed but I figured it was because the other book was free of charge. I received my order today July 30 and no companion book. I immediately called the company an explained that my book did not come and was told by the representative Nora that I would have to pay another 6.99 for the book but no shipping and handling. She said the ad says that the book was an extra fee which i probably would have paid at that time but now I feel they are just ripping me off. I said I would check the online ad and get back to her. She informed me the ad has know changed. She said the ad had changed and the price was different now. I checked the ad it is the same ad I originally saw. I called back and said i would like my money back or my companion book. She said they would return my purchase price but not my shipping which is the stated policy. At no time during the ordering of my purchase did I see anything related to a separate fee for the companion book. I would have paid it at that time.

Desired Settlement: I would like my companion book sent at no charge to me as stated in the ad. Also the had advertisement needs to be clearer.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

8/22/2014 Problems with Product/Service | Complaint Details Unavailable
8/22/2014 Problems with Product/Service
8/16/2014 Billing/Collection Issues | Complaint Details Unavailable
8/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: APR 21ST 2014 ORDERED GRASSOLOGY PRODUCT, WHEN THEY SAID IT WOULD TAKE 3-6 WKS TO RECEIVE, I CANCELLED MY ORDER AND MADE SURE IT WOULD NOT BE PROCESSED. ON MAY 13TH I RECEIVED A BOX WITH THE PRODUCT I HAD CANCELLED AND ON MAY 8TH MY ******** CARD WAS CHARGED WITH $ 42.96. I IMMEDIATELY CALLED SPOKE WITH ********, SHE SAID SINCE IT WAS THEIR MISTAKE THE WOULD REFUND MY ******** FOR $ 42.96 WITHIN 7-10 DAYS AND I COULD KEEP THE GRASSOLOGY BOX. SHE GAVE ME A CONF # *******. I SAID THEY COULD ISSUE A CALL TAG TO PICK UP THE BOX, BUT, SHE SAID I COULD KEEP IT. I HAVE CALLED NUMEROUS TIMES WITH THE STORY THERE WAS A TECHNICAL PROBLEM, BUT, THEY WILL NOW CREDIT MY ******** CARD AND AS OF JUNE 19TH, IT STILL IS NOT BEEN CREDITED BACK. I CALLED ONE LAST TIME AND SPOKE TO THE MANAGER NAMED ******* ( I'AM NOT SURE IF HE WAS A MANAGER) AND HE WAS TO CORRECT THIS MATTER WITHIN 48 HRS BUT I HAVE NOT RECEIVED A CREDIT AND IT IS NOW JUNE 24TH. I FEEL THIS IS A SCAM AND THEY HAVE NO INTENTION OF CREDITING MY ******** CARD. AND I WILL CONTACT THE ATTORNEY GENERAL'S OFFICE ALSO. THANK YOU.

Desired Settlement: I EXPECT MY ******** CARD TO BE REFUNDED FOR THE AMOUNT OF $ 42.96 SINCE THEY DID NOT CANCEL MY ORDER AS REQUESTED, EVEN WHEN I MADE IT CLEAR THAT I DID NOT WANT THE PRODUCT SINCE IT TOOK TOO LONG TO RECEIVE. EVERYTHING WAS IGNORED AND I WANT THIS PROBLEM TAKEN CARE OF NOW.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/13/2014 Problems with Product/Service | Complaint Details Unavailable
8/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2014 Problems with Product/Service | Complaint Details Unavailable
8/12/2014 Delivery Issues | Complaint Details Unavailable
8/12/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Delivery Issues | Complaint Details Unavailable
8/11/2014 Delivery Issues | Complaint Details Unavailable
8/11/2014 Billing/Collection Issues | Complaint Details Unavailable
8/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/11/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
8/11/2014 Delivery Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 8, 2014 I ordered a spin mop as seen on TV I called **************. The price was to be charged to my ****. Since June 9 I have been calling to the Customer Service phone they gave me: ************** and nobody answers. I called also to the other phone, the one used to order and they told me they will tell a person of Customer Service to call me but they did't.The purpose of my call is that I want to cancel the order because I received the same product as a gift.PLEASE HELP ME CANCEL THAT ORDER! THE MAILING CHARGES ARE VERY EXPENSIVE.I hope you can do something.Thank you!Cordially***** *****

Desired Settlement: Cancel my product order

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

8/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/11/2014 Delivery Issues | Complaint Details Unavailable
8/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Billing/Collection Issues | Complaint Details Unavailable
8/11/2014 Problems with Product/Service | Complaint Details Unavailable
8/11/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/5/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/30/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Telebrands advertised an offer for two Hurricane 360 Spin Mops for the price of one at $39.00. I called to place an order and received only one mop.

Desired Settlement: Please send another Spin Mop or send a refund of $20 to the customer.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

7/30/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Billing/Collection Issues | Complaint Details Unavailable
7/29/2014 Billing/Collection Issues | Complaint Details Unavailable
7/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Billing/Collection Issues | Complaint Details Unavailable
7/29/2014 Billing/Collection Issues | Complaint Details Unavailable
7/29/2014 Billing/Collection Issues | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/25/2014 Problems with Product/Service | Complaint Details Unavailable
7/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The customer service rep I talked to on the ph talked to fast for me to and understand exactly what I was ordering as advertised I thought I was ordering on mop for 2 easy payments of $19.95 one mop free with that order. They also offered me a third mop for another $19.95 plus $12.00 for shipping & handling. That would only be about $80.00 total. They took out of my account $180.00 and only sent me two mops.

Desired Settlement: Send me return shipping labels so I can get a full refund when they receive their product unopened. I can not afford these mops. I am disabled on a fixed income.

Business Response:

7/14/2014

BBB NJ FILE #********

**** *******

TB #********

Ms. ******* placed a phone order on 4/5/14 for Telebrands’ Hurricane Spin Mop product in the amount of $208.83 for 2 mops, 3 bucket dollies, extra replacement mop heads.

Telebrands’ advertised promotion is as follows:

 

(1) Hurricane Spin Mop                   $39.98 + $12.99 S/H

(1) Hurricane Spin Mop                       $19.99 NO S/H   (SPECIAL OFFER)

TOTAL PURCHASE PRICE FOR 2 MOP SYSTEMS:   $72.96

 

Customers calling the toll free number are guided through the ordering process and have the ability to accept additional mops and accessories as in this instance. The system specifically requests our customer to respond “YES” or “NO” so the order is processed only as requested.

We have arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. *******’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

 

We have also expedited the balance of the refund to ********** ********* (exp. date *****). Please allow 3-5 business days for this refund to reflect in that account. This account is now refunded in full for $208.83.

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

 

***** *********

Customer Service Supervisor

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/17/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a book by telephone through Telebrands approximately 2-3 years ago. Although I received the book, unbeknownst to me, TBR Everyday Savings began deducting $14.99 per month from my account. I did not notice it until recently when I became unemployed. My accountant reviewed my account and found that this deduction has gone on for quite a long time. On 5/7/14 I called the company and was informed that I was not entitled to a refund. This is unfair, as I was unaware of the constant withdrawals from my account and did not receive anything in return for this thievery of my funds.


5/16/14 RECEIVED THE FOLLOWING UPDATE FROM THE CONSUMER

I would like to slightly refine my complaint against Telebrands. My accountant, after reviewing my last several years worth of bank statements, found a total of $300.80 wrongfully charged by Telebrands to my account. I purchased a book called "Who Knew?" on 8/3/12 and the $14.99/month charges started coming out after that.So I would like to request repayment from Telebrands for $300.80 plus interest.

Desired Settlement: A refund of $360.00 to $540.00 in my account.

Business Response:

7/16/2014

 

 

BBB NJ FILE #********

****** *******

TB#********

 

Mr. ******* placed an order for Telebrands’ Who Knew product on 7/26/12 and agreed to our Everyday Savings Program billed at $14.99 per month.

 

Mr. *******s’s **** Card ********* (exp. *****) has been charged $14.99 per month for the past two (2) years. There is no record of contact from Mr. ******* to our Customer Satisfaction Unit regarding any dissatisfaction with this program during the period 7/26/12 – present.

 

As a gesture of good will, we are requesting this program be canceled so that no further billing be incurred.

 

As an additional gesture of good will, we are requesting the full charge of $300.80 be reversed in the form of a refund. This refund is being issued to **** Card ********* (exp. date *****). We ask Mr. ******* to allow til his next billing cycle for this refund to reflect in that account.

 

We now consider this matter resolved.

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

***** *********

Customer Service Supervisor

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 20th I was using a pocket hose, the new version and the spray nozzle actually flew off and the water full blast hit my face and eye. I could have been severely injured but I was able to turn my head in time but it did hit the side of my face and eye. I've purchased probably about 10 of these hoses and all of them bursted with holes. This product should stop being sold before it takes someones eye out.

Desired Settlement: I already returned all of them to the stores that I bought them at but I think I should get a cash settlement for what I have been through.

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

7/16/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Delivery Issues | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the hurricane spin mop. I think the date was May 4th. When I got the final amount due it was more than I wanted to pay. I called the number back ************** and they were closed for the day. The next day I called back and cancelled the order I think May 5th. I was told that everything was taken care of. I came home May 12th and there was a package addressed to my son from Hurricane Mop. He did not order a mop. I checked the packing list and they have charged this product to my **** card. My son did not order a mop and does not reside with me. He does not have access to my credit card and is not authorized to use it. The company told me to send the mop back but it cost me $20.43 to ship it back They said they can not refund the shipping charges. My account was charged a total of $32.98 and then I paid for return shipment $20.43 for a total of $53.41 out of my pocket. They said they could refund the $32.98 they charged to my card and give me a $10.00 one time complimentary credit. I have had to cancel my **** card because of the company taking money out for a product for my son which he did not order. I don't know how they got authorization to take money out for something that my son never ordered. His name is not on the account and he is not authorized to use the card. To me that is THEFT. The way I see it they still owe me $10.43, that is if they give me back the amount they said they would. I have had a horrible experience with this company and would advise people to be careful. They used my card fraudentualy. I feel violated. This has caused me to change my card and cost me out of pocket too

Desired Settlement: To receive total amount I am out of pocket. $53.41 and to make sure they don't get money out of accounts without authorization.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Problems with Product/Service | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: The order was placed on 3/30/21014 with an extra payment to expedite the order to ship within 5 business days. Order confirmation #******** the payment showed on our bank account the disappeared, when trying to check the status of the order online the order did not exists and could never get through on the phone to ask on the status of the order. Several weeks later (5.7.14) the payment shows back up on the bank account and clears which accounted for an overdraft fee of $35 because we were not notified of this charge to suddenly appear. Finally getting through to customer service I was told the order has shipped UPS however they are unable to provide tracking information. They said they would credit back the $10 expedited processing but were unable to provide any backup or email to confirm this was complete. Customer service agent ******** ****** in Asia.

Desired Settlement: Truthful explanation of complete process and refund for expedited processing and overdraft fee for not being notified after several weeks of no response of order.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Billing/Collection Issues | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/4/2014 Problems with Product/Service | Complaint Details Unavailable
7/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I cancelled an order placed on 04/27/2014 and the company promised to process a refund within five business days, which i still have not received. I called them more than 4 times for the refund and they kept telling me i should be receiving it in the next five business days. Sorry, but i had enough.

Consumer Response: ??I would like to inform you that the complaint has been resolved with a full refund from the business

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/30/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello, I bought online from a TV add a product called "FRESH STICKS" the order was supposed to be for the total of $25.27. Several weeks went by and I received a partial order. It took me a few weeks before I sent the first of several letters through the US mail and the final letter was to the president of the company. I received a second order that the company calls a refilling of the order. OK, I have a few problems here. one, some how they said I ordered twice, once for $24.27 and a second order the same day for $43.98. In the letters I sent I told them that the first order was JUST TINY GLASS BOWLS.....no so called sticks....so they sent me what they call the re-order....a few more tiny glass bowls with a couple of fresh sticks. I again sent a letter stating that in no way was this a complete FIRST order never mind a re-order and in what they say I ordered a second time that day I received NOTHING for the $43.98? now I just found the letter they sent me saying I need to call them, yes a few months has gone by, but that does NOT change that some how two orders where put in when I put in ONE order. and still have NOT received one full complete order! So I called again, she was not in a good mood let me tell you. the lady finally said for me to mail back all and they would consider a refund. I asked for a pre-paid postage and she said they do not do that for any reason. I asked her if I never received what I said I did not receive, how can I return them? she said she will send me copies of the TOW ORDERS to my email. I still say IF I NEVER RECEIVED I, HOW CAN I SEND IT BACK TO THE! plus I only ordered once I do not know how they say twice, but two amounts were taken out of my banking account! I feel something terribly wrong with this company! I even offered to her that maybe the second order was some how put in accidentally, she got loud and said no way. I tried to tell her that I would not go back in a few minutes and reorder what I just ordered??? She was no

Desired Settlement: I would at least like a refund for the second order that I did NOT receive, the $43.98 order. I will pay for what I have and let it go that way, but not for what I did NOT order! thank you for all your time had help in this matter. 

Business Response:

6/19/2014

BBB NJ FILE #********

***** *******

TB#******* and #******* – INTERNET ORDERS

Mr. ******* placed two (2) Internet orders on 12/9/14 using computer address IP:*************** in the amounts of $26.99 and $43.98 for Telebrands’ Fresh Sticks product.

Review of Mr. *******’ correspondence with your office indicates the non-receipt of Order #*******.

Therefore, we have issued a full refund of $43.98 to ********** ********* (exp. date *****). We do ask our customer to allow 3-5 business days for this refund to reflect in that account.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

***** *********

Customer Service Supervisor

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/30/2014 Problems with Product/Service
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/24/2014 Billing/Collection Issues | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Billing/Collection Issues | Complaint Details Unavailable
6/23/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Telly tank for my 5 year old on 3/14/14. It said back ordered allow 2 weeks for shipping. I called on 4/15 because still hadn't received. I was told it was shipping within 24-48 hrs. I still haven't received. Called today and was told it would be several more weeks. They took my credit card info for a product they don't have.

Desired Settlement: I want the company to send my order ASAP

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/23/2014 Delivery Issues | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/23/2014 Billing/Collection Issues | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Billing/Collection Issues | Complaint Details Unavailable
6/23/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a spin mop from Hurricane Spin MOP from an ad on TV when I got the mop it was no where near what the mop on TV looked like I ordered this mop Feb 11 2014 it took a while to get it when I got it I called the company first about the delivery charge which didnt sound like what I heard on the ad .then I called to tell them this was not the mop on their ad I talked to a gentlemen and he said I must of gotten the wrong one and he would take care of it I even asked him what I should do with the other one I got he said oh keep it. I waited and did not get the new one ..So I called today and was told first they didnt have any of them out of stock then was told I did not order the deluxe one I told him there was no two mops shown only the one and that was the one I ordered which I guess was the deluxe one and he would not take the one I had because he said I had it to long .he said so sorry I cant do any thing for you....If I had a choice I would have gotten the one that I ordered but I didn't have to make a choice He also tried to tell me there was no record of my call .if there wasn't how did I get the gentlemen's name .On March 24 2014

Desired Settlement: if unable to ship the right merchindise

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/23/2014 Advertising/Sales Issues
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order with this company on 4/5. It states they do not bill until product is shipped. I was billed instantly. Two weeks later, I check and there is no tracking number provided. I then call customer service who tell me the expected delivery date was between the day before I called and 5 days after. He could not explain to me how it could possibly be delivered before it was even shipped. He then told me it could take up to 6 weeks before they deliver. I then told him this is a Mother's Day gift that I need before then. He tells me to return it if its late. It can't be refunded because it is being packaged for delivery. It is now 4/25, no tracking number and no delivery.

I filed a complaint here last night. I can't find where to add to it. I just called Telebrands again this morning. They told me again it was shipped out last night and I have to wait until it gets here, send it back to them, then wait 3-5 business days for a refund. It has not been shipped. I asked for the supervisor and was put on hold for 2 minutes. It has been 15 minutes and now they hung up. I'm supposed to believe they will issue a refund when it takes them this long to ship, if it even has been. The web site says they will not charge my card until its shipped, but it was charged 20 days ago.

Desired Settlement: I want a total refund of $47.97 processed immediately and the order canceled.

I want a full refund now. I don't want to wait until they decide to give it to me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/19/2014 Problems with Product/Service | Complaint Details Unavailable
6/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/16/2014 Problems with Product/Service | Complaint Details Unavailable
6/16/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered the mops from TV.ad. Ad claims to give you two mops for the price of one. In fact they charged Full price for one and an additional 19.99 for the second one. They show the mop being able to spin the dirt from the mop in the bucket, the buckets we received do not have that ability . They say your Satisfaction is 100% Guaranteed, we received the mops over the weekend, with a bill for $72.96. We called today Monday 4-28-20014, spoke to a fellow named *****, he said the infomercial did not claim that you get two for the price of one nor was the bucket that spins the mop made anymore, (called a Deluxe ) We asked why it was shown as the mop we would be getting . He said you have to order the deluxe, but they don't have it anymore . We asked for a return postage label they said they don't send them,we would have to ship them back at our cost. Took the box to the Post Office to ship them back and they wanted $69.00 to send them back.so I didn't send them . I'm hoping you can at best get us a return shipping label so we can at least get credit for returning them. Thank You for any help can d for you ***** *****

Desired Settlement: I hope you can have them send us a return shipping label and a credit refund to our credit card. Thank you ***** *****

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/16/2014 Problems with Product/Service | Complaint Details Unavailable
6/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/16/2014 Billing/Collection Issues | Complaint Details Unavailable
6/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/15/2014 Problems with Product/Service | Complaint Details Unavailable
6/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 2-19-2014, I order a BOGO Hurricane Spin Mop, 39.99 + shipping and handling, a total of $52.99 A few minutes later I received a call back from The Spin Mop company wanting to verify my ******** card #, I told them I had just given it to them but he was just verifying my order number, so I gave it to him. He then proceeded to offer me an extra aggitator for the bucket, at an additional $10.00 charge. Then he proceeded to offer alot of other SPECIALS to try for 30 days free, then you could cancel. I agreed to a couple, saying I would cancel, he said OK. I just wanted to get the 2 mops. On 3-6-14 I received 2 Spin Mops, The next day, 3-7-14, I received 3 more mops. I tried to call on the 3-7-14, I was on hold for 20 minutes. The next day, 3-8-14, I tried 2 more times, 1 time I waited for 10 mimutes, the next time I couldn't get an answer. On Mon, 3-10-14, I tried to get them again, I was on hold for 10 minutes. I then called ******** card and explained to them about getting the total of 5 Spin Mops. I did open the other packages to see if may they were extra parts for the my other 2 mops,but no, just 3 more mops. ******** was able to get through to a person at the Spin Mop Company, They said that I had ordered, but it was a mistake, I DID NOT. They said to send them back and they would credit my account, but they WOULDN'T PAY the POSTAGE, I wanted them to issue a return postage certificate, but they would not, they said I opened the Boxes. On 3-12-14, I sent them back, I had to pay $64.44 in return postage. I did send them certified as a safety factor for me. On 4-7-14 I talked to ******** Card about my refund from them. The refunds have shown up, but balances due on 1 bill it is $19.99, the other is $29.99.The bills read as for an additional mop, not, the charges are really for thr Free rewards, & magazine offers $24.99 is Free rewards, the extra $5.00 On bill I don't know.

Desired Settlement: I would simply like them to pay the return postage of $64.44.

Business Response:

6/4/2014

BBB NJ CASE #********

***** ******

TB #******** (phone order)

     #******* (Internet order)

     #******* (Internet order)

Ms. ****** has two (2) Internet orders and a phone order for Telebrands’ Hurricane Spin Mop product.

After review of Ms. ******’s correspondence with your office and her request for $64.44 return postage reimbursement, we are pleased to inform you a refund check in that amount will be sent via regular USPS mail in 7-10 business days to reimburse our customer for the return postage incurrred when merchandise returned to our Van Nuys, CA facility.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

 

6/4/2014

BBB NJ CASE #********

***** ******

TB #******** (phone order)

     #******* (Internet order)

     #******* (Internet order)

Ms. ****** has two (2) Internet orders and a phone order for Telebrands’ Hurricane Spin Mop product.

After review of Ms. ******’s correspondence with your office and her request for $64.44 return postage reimbursement, we are pleased to inform you a refund check in that amount will be sent via regular USPS mail in 7-10 business days to reimburse our customer for the return postage incurrred when merchandise returned to our Van Nuys, CA facility.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased Hurricane Spin Mop Company Charged credit card on 4/24/14 Mop arrived on May 5-6 2014 Completely unusable...tried to contact Tele brands and Hurricane Spin Mop on line to no avail. I sent complaint to USPS. I sent purchase ($52.97) back by UPS on May 4 2014 I asked for complete refund. was charged $12.99 postal for delivery and $19.27 for UPS shipment return. I am waiting for a refund and do not expect to get it. I want someone to stop this company from scamming other people and would love to sue them. ***** * *******

Desired Settlement: would like company to pay for return shipment $19.91 and refund my credit card $52.97

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello. I made an order with telebrands. After accidentally making two orders, I called the company IMMEDIATELY to cancel. In fact I called so quickly that the order wasn't even updated in their system. The "customer service" agent assured me that he would put in a note to cancel BOTH orders. So I wait. Then they ship one of the orders. Which is fine because I was intending on keeping one of them. So I call their "customer service" again. They tell me they couldn't cancel the order all of a sudden and now it's my responsibility to refuse the order when it arrived. I couldn't do that since I was at work and no one was home to refuse their mistakenly sent order. So now I have BOTH packages. I returned the one order I did NOT want only to be forced to pay return shipping. Today I received my refund minus the $40 shipping that isn't refundable. I called to explain the situation only to be told they cant refund their mistaken shipping charge. I would like to point out that the time it took between the order, the call to cancel, to actual delivery was several weeks which was PLENTY of time to halt the second order I never wanted. I paid them for an order but it's clear they were only attempting to make a profit from shipping. Which, again, was 30+ dollars on a 3 pound package.

Desired Settlement: I want every cent of my payment back for both orders as well as the $10 return shipping I should have NEVER HAD TO PAY to return their mistake. They have the second package which was returned to them. If they was the first one for a refund, it will be THEIR responsibility to send me a prepaid shipping label.

Business Response:

6/10/2014

BBB NJ CASE #********

*** *****

TB #*******

Mr. ***** placed this internet order on 3/16/14 for Telebrands’ Ultra Pocket hose .

We apologize this order was not canceled in a timely fashion. It is unfortunate Mr. ***** was not serviced up to our usual standards. We do appreciate our customers’ feedback regarding service and utilize the information to improve and provide a high level of service to all our valued customers. This particular incident will be used as a valuable training tool.

 

We do note that Mr. ***** will be keeping his other Internet order #******* and has no issues regarding that particular purchase.

 

A refund of $67.98 has been issued to ********** ********* (exp. date *****) as of 4/23/14 for the return of this duplicate order.

 

We are issuing an additional refund of $23.97 to the same ********** outlined above to reimburse Mr. ***** for the shipping and handling charges when this merchandise was shipped. Please allow 3-5 business days for this refund to reflect in that account.

 

We are also issuing a $10.00 refund check to reimburse our customer for the return postage fee incurred when these items were returned. Please allow 7-10 business days for this check to be received via regular USPS mail.

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

***** *********

Customer Service Supervisor

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/11/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: To begin with the problem my items was delayed because of the overwhelmed purchases of the product. There was a TV advertisement advertising a hurricane spin mop. When I recevied the mop it didnt work as it was demonstrated on televison because the advertisement stated that "you will never have to use your hands again". FALSE ADVERTISMENT because I had to use my hands to ring the mop out numerous of times because the floor was left really wet, so I called the company to see why. While talking to the representative, I was told that the mop that was demonstrated on television was the DELUXE spin mop but instead I was sent the basic spin mop. I explained to the representative that, that wasnt the mop that I paid for and that I should have received the mop that was advertised. The representative then explained to me that they would ship out the deluxe mop for an additional price. In addition to contacting the business, I also sent them a letter explaining what happened and what I was requesting from them. I gave them a certain date to respond and I still have not heard anything back from them. I'm sure that someone at the company received the letter because I received a notification from United States Postal service stating that my certified mail was deliverd and I was also provided with a signature and address of the recipient.

Desired Settlement: I would like them to send me a shipping label so that I can send the product back as I explained to them in the letter, and I would also like an refund. I seen the DELUXE HURRICANE SPIN MOP somewhere else for the same price that I originally paid. I will not be doing business here ever again.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/10/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the company's product, Hurricane Spin Mop on 4/20/2014. Included was an additional charge of $9.99 for expedited services of delivery in 3-5 days. On 4/28/2014 I had not received product and cancelled order and purchased product at a local outlet for much less than the stated price on the website. I spoke to a **** ***** and was assured the order would be cancelled within 3-5 business days and would not be shipped out. Checked the status online of the order number on 5/5/2014 and shows the order had been processed and in transit on 5/1. I called the company and spoke to ****** ****** who offered me a refund on the product of $9.99, I again stated I had cancelled the order and did not want the item. I was told there was nothing I could do about it other than refuse the package or call *** ** to stop shipment and return to sender. This was at 0915 and a check of my bank account no pending charges noted. I called *** ** and stated they would see what they could do and would call me back in 2 hour. I checked my bank account at 1600 and noted a pending charge from the company for $57.96. My bank can not hold payment or dispute the charges until they were posted. I called back the Hurricane Mop people I was also told again I could call *** **, when I told them what *** ** stated that that did not sound right that I couldn't stop the delivery, again questioned the validity of my response and asked to speak to a manager and connected to **** ***** who stated he was a field supervisor who told me there was nothing he could do and offered me $15 off the cost. I stated I did not want $15 but a full refund as I requested on 4/28 as well as cancellation of the order.

Desired Settlement: Request a full refund and an investigation into their cancellation/return policy that allows an order to be shipped 72 hours after a cancellation request is made and then make it the customers responsibility for their bad business practices to try to recoup the losses.

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Delivery Issues | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had placed an order of 7 items of this companies products called "ball pets" on March 9,2014 in order to get these items for my nieces and nephews who's all under the age of 5….I placed the order in plenty of time for them to arrive by easter…there website stated 4-6 weeks for the order to be completed…I called them the week of april 15th to check my order, they stated that it was "still at the ware house" I then called April 21stto check status and they stated NOT till mazy 20th now…they did refund me $20 off of my $130. plus order (for 7 of the items…I felt that was not fair on there end…the whole purpose of these items was for an easter gift which never happened…i had no other option then to turn to the BBB for further sanctions….

Desired Settlement: they stated that once my order was sent, then my credit card would be charged,,,they did offer me a $20.00 refund BUT I feel the items should be shipped and a FULL refund be issued…..

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/10/2014 Delivery Issues | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Problems with Product/Service | Complaint Details Unavailable
6/10/2014 Billing/Collection Issues | Complaint Details Unavailable
6/10/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: March 26, 2014 I was watching TV and they showed us a model of an (Ankle Genie) ankle support brace. I called the number and ordered it. They had a special for two costing $19.98 that included shipping. I only received one. I called and got someone that couldn't speak English from India. She couldn't transfer me to a person that spoke English.

Desired Settlement: I want the other ankle support brace.

Business Response:

6/2/2014

BBB NJ CASE #********

***** ********

TB #********

Mr. ******** placed a phone order on 3/26/13 for Telebrands’ Ankle Genie for our advertised promotional offer of (1) Ankle Genie at $12.99 + $6.99 shipping & handling. These items are sold in a single unit and can be used on either foot. A 2nd Ankle Genie is offered at a discounted price of $6.99 no shipping & handling fee.

Merchandise returned to our Van Nuys, CA warehouse and a refund of $12.99 was issued to **** **** ********* (exp. date *****) as of 5/20/14.

As a gesture of good will, we are issuing an additional refund of $6.99 to the same **** **** outlined above which represents reimbursement for the shipping and handling fee charged when this merchandise was shipped to our customer. We ask Mr. ******** to allow 3-5 business days for this refund to reflect in that account.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

 

Sincerely,

 

 

***** *********

Customer Service Supervisor

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/9/2014 Problems with Product/Service | Complaint Details Unavailable
6/9/2014 Delivery Issues
6/6/2014 Problems with Product/Service | Complaint Details Unavailable
6/4/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: hi, My name is ******* ****** I ordered the hurricane mop from telebrands and I ordered the deluxe model and received the regular model instead which took over 7 weeks to receive it was only suppose to take up to 6 weeks I was compensated 10.00 dollars for my trouble but the issue is upon calling them and explaining that the item I received was not the item I ordered and getting no were with the sales associate I asked to speak to a supervisor upon speaking to him I was told they were out of the deluxe model for the last two months and that I ordered the regular model not the deluxe model . I said to him no I know what I ordered! after a long debate I asked to then speak to a mgr. and was told I was NOT ALLOWED to do that with persistence he said he would connect me to no avail then said for me to call on Mon if I felt that was needed so his offer was for me to pay for the shipping of the wrong item back to them and then my card would be credited the 63 dollars I was charged but not for the return shipping fees. then on may 20 when the deluxe model is suppose to be in stock I can then be charged 92 dollars for the right order! I felt this was not acceptable because this was their mess up upon saying that I was told they have all the documentation on the order I asked if my phone order was taped and I was told yes I asked for it to be reviewed and was told no and was then reverted back to if I wanted the deluxe model I would have to follow the steps stated above which would actually would cost me more than the 92 they stated due to the nonrefundable shipping to send the wrong one back!!!

Desired Settlement: I would like the right order sent to me free of charge due to their mess up and the inconvenient time it took to send me the wrong order in the first place.and a shipping label enclosed to send the wrong item back

Business Response:

6/4/2014

BBB NJ FILE #********

******* ******

TB #*******

Mr. ****** placed an Internet order on 3/9/14 for the Deluxe version of Telebrands’ Hurricane Spin Mop product. Since this deluxe version has been discontinued, his order was adjusted and repriced to reflect the correct cost for our basic model.

The one feature which differs in this product relates to the bucket itself. Every other detail is the same. The Deluxe bucket has an agitator in the bottom where the water is contained. The agitator assists in cleaning the mop head easier as opposed to manually dipping the head up and down in the water to release any dirt particles. Both buckets have the spinning basket to assist in releasing water from the mop head.

We apologize this feature is no longer available for this product. We understand Mr. ******’s frustration and disappointment in this matter.

As a courtesy, we have issued a full refund of $67.96 to **** **** ********* (exp. date *****). We ask our customer to allow 3-5 business days for this refund to reflect in this account.

Mr. ****** can keep all the merchandise as Telebrands’ gesture of appreciation for the patience shown in this matter.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

 

 

***** *********

Customer Service Supervisor

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/4/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi, I ordered grassology on their website but did not realize the first order went through as it did not bring me to the last tab which is order confirmation. So I tried two more times, thinking I did something wrong, or their was some issue with my credit card. The only indication that the order went through was on May 9th when I received a shipping notice email. Immediately the company was called to cancel any other order that may have gone through. They assured my husband they were only sending one order of seed. One came, then another arrived yesterday. I just called to return it and they said I would have to pay for shipping. I am very upset that I will be out money when we were told all orders but one were cancelled. I am not a dumb person and have ordered many things online and in all of my other experiences, I have always had to confirm the order, and I always received an order confirmation number immediately after ordering. I think it is a scam they are running to trick people into ordering by accident. They said they would take back the seed and refund my $ if I pay for shipping. They kept trying to get me to keep the seed- first offering $5 off and then $10 off.

Desired Settlement: I would like a full refund plus shipping. Thanks for your time.

Consumer Response:

I would like to let you know I am no longer requesting any from the company I filed a complaint against as I just mailed back the package today. I would still like to file a complaint about their poor service and misleading


BBB's Final Determination: Consumer accepted resolution offered by the business.

6/3/2014 Delivery Issues | Complaint Details Unavailable
6/3/2014 Problems with Product/Service | Complaint Details Unavailable
6/3/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Trusty Cane for my mother who lives in ************, On their website under "Billing and Shipping" it showed I owed $37.98. Two steps later under "Order Confirmation" it showed I owed $50.97. I have over three days called their toll free number to correct this problem. They are charging me shipping and handling for a 2nd trusty cane that I did not order. I have sent one email to their office with no reply. During my call today I can cut off after going through a long process to reach a person to talk to about the problem. If I am the only one having problems with this company then just ignore my complaint and my mother can have 2 trusty canes. However, if others are being taken advantage of then something needs to be done.

Desired Settlement: Refund $12.99.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company advertised buy one get one free. They over charged me and when I called them with my complaint they forward my call several times. I didn't receive my products and they charge me the following month again. I called them again, this time I got thru but they don't speak good English and they couldn't help me because they don't understand English. My problem is I want my money back for overcharging me on a mop that don't work as advertised. My floor is soak and wet after the fake spin so dry cycle.

Desired Settlement: Unsatisfied customer due to over payment and false advertisement. Can you make them give me my money back. They can have this mop.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered 1 spin mop and received 4.The tele brand prompter kept hearing the wrong commands. I do not want to pay return shipping for the 3. I do not want to pay shipping cost when this was not my fault. I live in ******* and ******* st is not that far. I can return unwanted items directly.

Desired Settlement: I need to be credited for 3 spin mops on my credit card.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/2/2014 Problems with Product/Service | Complaint Details Unavailable
6/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Hurricane Spin Mop from this company from an automated line. only to find out they billed be $152.93 for 3 mops when I only ordered one. I immdiately called cutomer service and could not locate the oder so I could cancel. When I called the third day the oder was then found and I was told they could not cancel the order because it has already shipped. I was offered a 20% discount to keep the additonal mops but I told them no. I was told by customer service to refuse the order and I would receive a full refund. I immediately called *** ** at had them to return the items, cancellation #**********. The items were returned and I only received a partial refund. They Charged me $29.99. I have been calling for the past month and they have reassured me the remainder of myrefund and nothing has happened yet. Everytime I call they give me the same story. I have a confirmation number that I was given that reassured me I would receive the rest of my refund of $29.99. #********. The need to updated the automated line because it it set up to decieve consumers when order their products. It keeps asking you if you would like to order addtional items even when you have said no.

Desired Settlement: I would like to receive the rest of my refund Of $29.99

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/2/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/18/14 placed order for Hurricane Spin Mop which was paid in full on bank card in the amount of $89.89. Received a duplicated order billed in the of $156.78. Duplicate order was billed on our ********** Card. Have spent hours trying to dispute this order, payment. Company will not issue RGA for return and also plans to charge an additional $19.99 as balance owed on the second order. We are returning the duplicate order, but Telebrands would not quarantee a refund. When we tried to correct the problem we were called back saying that we had ordered a Third order, which we disputed and was hung up on.

Desired Settlement: Refund of unauthorized orders, which we are returning.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

6/2/2014 Delivery Issues | Complaint Details Unavailable
6/2/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a set of ORGREENIC COOKWARE CHARGED TO MY CREDIT CARD, ON-LINE, BELIEVING THEIR ADVERTISEMENT THAT EVEN BURNT CHEESE, OR ANY FOOD WILL NOT STICK ON THE COOKWARE. HOWEVER EVEN NOT BURNT FOOD WHEN COOKED WELL IT STICKS ON THE FRYING PANS. I TOOK PICTURES OF THESE AND POSTED ON ORGREENIC COOKWARE FACEBOOK COMPLAINING ON THEIR PRODUCT AND FALSE ADVERTISING. .

Desired Settlement: REFUND MY PAYMENT OR REPLACE MY 2 FRYING PANS

Business Response:

5/8/2014

BBB NJ CASE #*******

****** ** ** *****

CANNOT LOCATE TELEBRANDS’ ORDER

 

We are in receipt of Ms. ** ** *****’s correspondence regarding a product purchased from Telebrands’. However, after careful research using information provided we are unable to locate an order for this customer.

 

Telebrands’ database has the ability to locate customer information via name; telephone number; zip code, email address or credit card supplied at time of order. An attempt to locate Ms. ** ** *****‘s order using these resources has proven unsuccessful.

 

Perhaps our customer placed the order using different billing and/or shipping information. If this is the case, please forward to Telebrands all pertinent FULL name(s), zip codes(s) and telephone number(s) and/or email address submitted when this order was placed so that we may better assist you relative to this complaint.

 

In addition, we suggest Ms. ** ** ***** review her bank / credit card statement to confirm the name of the company from where this product was ordered to ensure that it is in fact Telebrands.

 

Looking forward to a prompt reply,

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

 

 

***** *********

Customer Service Supervisor

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

5/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an hurricane mop after viewing the commercial for this product. The commercial stated that the product was 39.95 for one mop and an added mop for an total of 49.95 with payments distubuted over two months. I called the number and was proceeded via at least 30 questions after I selected to order the mop. I entered my payment method, however I did not recieve confirmation that it was recieved. Therefore, I entered my payment method again and then that payment method was accepted. I was fearful that I had paid twice, therefore I waited on the line to speak with an "customer reprensanative". I spoke with someone who informed me that they could not address my issue as they have nothing to do with the "hurricane mop" and directed me to call another number. I called the number the next day and was informed that my purchase amount was 154.00 instead of 49.95. I explained that there was an mistake and I wanted to cancel my order. The reprensanative informed me that the order was cancelled. However, I recieved the merchandise and was chardged for 97.14. I called them and informed them that I did not want to the merchandise. They informed me that I should not have accepted it. I informed them that the merchandise was at home after work and there was not an requirement to sign for it. I attempted to ship the information back and was informed that to ship each box(I have two). It would cost $45.00 per box. The hurricane company does not provide return label shipping. I have spoken to them twice without avail. I have the items still boxed up. As I explained to them why would I purchase 4 mop kits. I am extremely frustrated. I have read other reviewers comments that they have had similar experiences (I should have done my research before I purchased them). This company are scam artists. I want ALL MY MONEY BACK. Hopefully you can help me. Thanking you in advance.

Business Response:

5/20/2014

BBB NJ CASE #*******

***** ******* (ACCOUNT IN NAME OF: ***** *****)

TB #********

Ms. ******* placed a phone order on 2/15/14 for Telebrands’ Hurricane Spin Mop product in the amount of $152.92.

We apologize this order was not canceled in a timely fashion. It is unfortunate Ms. ******* was not serviced up to our usual standards. We do appreciate our customers’ feedback regarding service and utilize the information to improve and provide a high level of service to all our valued customers. This particular incident will be used as a valuable training tool.

 

We have arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. *******’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

 

On 5/16/14 Telebrands responded to a charge back dispute filed by our customer for this transaction. The **** Card Company has issued a provisional credit of $59.97 while this dispute is in process.

 

In view of this information as a gesture of good will, we are issuing the difference of $92.95 ($59.97 + $92.95 = $152.92 total purchase) as a refund to **** Card ********* (exp. date *****) BEFORE these items are returned to our warehouse. We ask Ms. ******* to allow 3-5 business days for this refund to reflect in that account.

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

 

 

 

***** *********

Customer Service Supervisor

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a book called Dump Cakes for 10.00 plus 7.99 S & H. As the processing begins you have the option of purchasing another book for 9.99, however n o S & H. I also chose that. I decline all additional offers as they had several come up. When I got my confirmation they had somehow added and orgreenic fry pan and another one with a dump dinners book. I called 1-************, right away to tell them about the error. I spoke to *****. He told me the order was not in the system, but he could track with my phone number and would put order on hold and get incorrect items removed. I waited a couple of day, did not receive a new copy, co I checked online again. NOTHING had been done, so I called back. This time I spoke to *****. I told her I only wanted the 2 Dump cake books and nothing else. I think she was confused as she kept going on about the fry pans. Finally she said if I would take the order the way it was, she would take 10.00 off. My total had been 47.97 - 10.00 my total should be 37.97. I get my shipping notice last night and went on line to check the order and they had charged me 49.97. They INCREASED the price of 1 of the Dump cake books to 24.00!! I called back today 4-10-2013, talked to ***** again and he refused to fix it. I asked for supervisor and was given a man named *****.. He offered to take off 5.00. They raised the price of the book by 14.00, decreased shipping by 2.00 which totally eliminates the 10.00 and actually increases the order by 2.00. I have my copy of the original invoice and I am trying to figure out how to e-mail you a copy of the one they have now, but am still working at it. I want my product for original price with a 10.00 discount bring my order total to 37.97.

Desired Settlement: I want a full credit of 12.00 to cover the increase cost of the book and decrease in shipping.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Laura Bucki

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/28/2014 Advertising/Sales Issues
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Complaint Details Unavailable
5/19/2014 Delivery Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a mop on line on 03/24/14 (Hurricane spin mop)called the next day 03/25/14 to cancel the purchase and was told it was cancelled reference #***********.Mop was delivered to my home on 04/02/14 and now I have to pay return postage for a product I do not want and was told was cancelled. Order_Number: Account_Number: 

Desired Settlement: DesiredSettlementID: Refund Refund of purchaseRefund of purchase price and pay for return shipping

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the spin mop late at night,then canceled it the very next morning, made sure it would not clear my bank. 2 or 3 weeks later they sent payment thru to my bank without my knowledge. I have a number that they gave me when i stopped the order. I have tried several times to resolve the issue but no one is willing to help. they want me to ship back at my cost and that is not right. I stopped the order, they billed me anyway,billed me more than they were suppose to. They only want to give me a 15.00 credit for everything ive went thru and that isnt enough, i want them to pay to ship it back or give me a full refund and i keep the product or at least a half of a refund,not just 15.00, what they have done is fraud.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/19/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased two cook books and a frying pan over the phone from a commercial I was watching on TV. The ad on Television said I could get the two cookbooks and the frying pan for $10. I did receive the products by mail and I am satisfied with them. But my problem is the company charged me an extra $9.99 for the frying pan. I called to complain, but they told me that it was in the small print. I told them I didn't see any small print on the TV and felt the commercial was misleading. I feel this is deceptive sales practices and feel I should be compensated.

Desired Settlement: I would like a refund of the $9.99 for the frying pan returned to my credit card as this charge was not disclosed until I received the product.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/19/2014 Billing/Collection Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Billing/Collection Issues | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Billing/Collection Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Complaint Details Unavailable
5/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a Hurricane 360 Spin Mop, after watching Telebrands ad on the Internet and TV. The selling price was $39.98. After receiving the unit I discovered that this unit had no water agitator as shown on both Internet and TV. Upon calling Telebrand I was told the agitator was only in their deluxe model and sold for $49.98 and is not available now. You can see their advertising online at www.hurricanemop.com and on this site you will see a perfect picture of the bucket with water agitator in front of the Spin Basket. You can also see the host agitating the water on the TV infomercial.

Desired Settlement: I want to purchase the unit with agitator for $39.98 have returned the other unit

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/19/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased the Hurricane Spin mop with the special offer and the Mop Dolly and was charged $69.91 on Feb 13, 2014. It came out of my account and not shown as a preauthorized purchase. Today as of 3/3/2014 I was charged again for the $69.91. I contacted customer service and was not satisfied the way they treat there customers. I asked for a Supervisor and was suppose to be put on hold for 2 min. and it was longer. I used to be a customer service rep and we are not to have the customer on hold for more than 1 min without checking back with them. I had to wait additional time. I got the supervisor and he argued with me that he could not cancel the order at the warehouse and I stated yes you can. I demanded a higher up and he stated he was it. I know it was not so. I am contacting you to put in a complaint of the treatment I got with this company and I demanded that my two payments of $69.91x2 which should be in the amount of $139.82 back into my account today not wait until I get the product delivered and refuse it to get money back. That is not good PR. I want my money back and I do not want the product.

Desired Settlement: Refunded my total cost of $139.82.

Business Response:

5/8/2014

BBB NJ CASE #*******

******* *********

TB # *******

We contacted Ms. ********* and left a voice message at ************ to advise we are issuing a full refund of $89.90 to Visa Card *********. Please allow 3-5 business days for this refund to reflect in that account.

This was a two-payment plan for Telebrands’ hurricane Spin Mop product placed via Internet on 2/13/14. The first payment was charged on 3/3/14 in the amount of $69.91 and the 2nd and final payment of $19.99 was charged on 4/2/14.

We have also arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. *********’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

 

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

 

 

***** *********

Customer Service Supervisor

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/14/2014 Delivery Issues
5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I called to order replacement emery pads for my ped egg product back in january. Well, my card payment did not go through and they proceeded to get in touch with me. Well, on february 14, they got in touch with me,we resubmitted the payment and it went through. However, the lady on the phone talked me in to a promotion they had going on that i could get 3 replacement blades and the emery pads for only $19.97, so i agreed to to it. Well, it took from february 14 all the way to march 24 before i even received the package, and when i received the package, the blades were there and my emery pads, which is what i wanted to start with, were not shipped to me. When i called to tell them that i didnt receive the emery pads, they were not willing to work with me at all. They even wanted me to pay to ship the blades back to exchange them for the emery pads. I told them i wasnt gonna pay them any more money and i wasnt gonna pay to ship them back because they were the ones that didnt send me the right product.

Desired Settlement: I just want my emery pads...they can even keep the extra money($2.50) extra that the pads are instead of the blades. And i think they should pay to have them shipped back...cause they are the ones that sent me the wrong product to start with.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The seller advertise the spining mop on an informursial for $39.98 plus S&H . When you order one you get a second mop for free, just pay S&H of $12.99. I oreder one mop plus the free one. $39 .98 + $25.98 S&H =$65.96. When I got my mops we got 4 instead of 2. We liked the product so we kept all 4 mops. The company charged my credit card $193.92 The charge should have been $131.92 ($65.96X2=$131.96) They over charged me $61.00. When I called they offered me a $25.00 credit which I refused.

Desired Settlement: I feel they should credit my credit card in the amount of $61.00. When they overcharge $61.00 and want to give me a credit of &25.00, I consider that an insult.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: February 11, 2014 I ordered two mops or $40.00. I then received four of them and they charged me more than $19.99 each. They called me a week later and wanted my credit card number again. I told her that if she couldn't handle a simple order I didn't want them and didn't give her the number. I cancelled the order. I called them and they insisted that I ordered four. They charged me $39.99 for three and then $19.99 for the 4th one.

Desired Settlement: I had to pay $116.08 to ship all these products back. They gave me credit for the mops and charged me shipping for all of them.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Delivery Issues | Complaint Details Unavailable
5/13/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I heard about grass ology and went to there web site looked like a good deal until I realized how much it was going to cost so I went to ****** found the same product cheaper and ordered threw there site, a few days later I was looking at my credit card statement and saw grass ology charged me $47.96. I called to inquire about the charge and all I wanted was to be refunded and get them to pay my return shipping because I never purchased the product. the only consultation they offered was a $10 credit and I keep the grass seed. I then requested to speak to a supervisor at witch point I was told I will get the same answer making me just a little more furious I talk to the supervisor he offered me a $5.00 credit and then offered the $10.00 credit but again no return shipping label I'm out almost $50.00 that I did not authorize them to take I cant pay return shipping until the 1st and then wait another 3-5 days after they receive it to credit it to my account over all this has been a very stressful event and don't agree with there business practices and don't want other people to get scammed like I did.

Desired Settlement: I feel like I should get a full refund along with the cost to ship this stuff back I don't no the cost to ship it back yet but im guessing it will not be cheap based of the weight of the package.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Billing/Collection Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered online. My ordered was doubled and you can't change your order once it gets to the checkout. I keep trying to call but they can't help me get this straightened out. Very deceptive nine order.

Desired Settlement: I just want one!!!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: orde a water hose on 2-26-2014 for $19.95 gave my credit card no check it to see how much they took they took $47.98 i call right back and cancelled on the same day every time i callthey keep telling me give it 3 to 5 days for my money to go back in my account being calling 2wice a week since 2-26-14 im sorry my card was a debit **********

Desired Settlement: all i want is my money back

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: At the original purchase of the merchandise, the bill was 102.92. full payment. When items were received, the dust mops were not included and a charge of 19.99 was added to bill. When I called to correct the charges, the person stated that I had put it on a two payment option. The original bill..********..was not for a two payment option. I am being scammed for another 19.99 that was not in the original purchase. The representative of the call hung up on me as well

Desired Settlement: A letter stating that i will not be billed for the 19.99 extra charge

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2014 Delivery Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The company advertised two Hurricane 360 mops for the price of one. They gave the option to pay a one time fee of 39.99 + 12.99 shipping fee. Then they charged an additional 19.99 a month later. The mop on the ad said it had an agitator attachment in the bucket to wash the mop and a spinner basket to make it dry operated by a foot pump. The product we received was a bucket w/o the agitator. The mop is dirty after a couple weeks use. The commercial shows the mop being clean after wiping up a messy floor. This is the url for the ad : https://www.hurricanemopstore.com/Index.dtm

Desired Settlement: We would like the product they advertised with agitating attachment as what we paid for. Also we want the extra charge removed from our credit card.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Billing/Collection Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: T.V. commercial offered two spin mops and two Sticky Buddies for the price of $39.98 "if we would call now" Once the two mops were received, billed for 39.98 + s/h of $12.99 + 19.99 extra for the second mop The second mop leaks Only one sticky buddy sent I can live with only one sticky buddy... However, I want the T.V. offered honored (the 19.99 for the second mop removed as a bill remaining to be paid), and I want a second mop that doesn't leak.

Desired Settlement: I want a complete refund of what I've paid so far (52.97 credit card + the billing still remaining of $19.99 removed) OR I want a replacement for the second mop that leaks + a removal of the extra billing of $19.99 that they are still expecting me to pay. I also want any record of my credit card removed from their records.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The advertisement was for a dump cake book, a dump dinner book and a frying pan for 10.00. I placed my order online which it still said it was $10.00 and then when it processed my order, it now was 30.00. I then called ************** to ask why and the man on the phone was walking around my questions. My questions were simple, I told him I wanted a YES or NO answer but he would not give me a yes or no answer. I first wanted him to honor the price, which he would not. So I asked him to cancel my order. He then told me that he can put a request in, but it may or may not go through and he wanted all my info again. I gave him my order number, which he did not want. I repeatedly asked him if I gave him my personal info would my order be canceled and I would not have to call back in 48 hours to cancel order. He still would not answer that question. He just kept repeating himself. The man was rude and arrogant and I've never had a conversation on the phone that made me so mad that I asked someone how can I make a compliant against a company. So here I am for the first time making a complaint on BBB against this company. This customer service representative agency was very unhelpful. I am very unhappy and I still do not have my order canceled. I am left with no answers to my questions and I was charged for "faulty advertisement".

Desired Settlement: I want the products for $10.00 or just cancel my order.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/13/2014 Billing/Collection Issues | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Billing/Collection Issues | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Delivery Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I di in fact go to the Telebrand website and was going to place an order, but mid way through I found the website to be convoluted and confusing. I opened another web page and researched the product, which had gotten terrible reviews. I returned to the page and aborted the order process. I never submitted my order, nor did I ever consider purchasing 4 hoses. 10 days later I receive an email saying that my 4 hoses have been shipped to me. What? I never ordered these hoses. I contacted the company who will not refund my money until I send back the hoses, which I do not have. I will certainly send them back when they are received but should not have to pay any shipping costs either.

Desired Settlement: I want to be credited for the erroneous amount billed to me and for them to change their website so that more people are not duped by their misleading and confusing tactics.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A product called Hurricane Spin Mop was purchased by phone in mid December 2013 from TeleBrands The offer was a buy one get one free. Total cost to be billed was $40. They shipped multiple shipments of the item plus additional items not ordered and billed $209.90 When they were contacted regarding the issue, they claimed we had to pay to return the items. The cost to ship back the parcels exceeds $100 The bank for the card that was charged states the merchandise must be returned before we can dispute the charges.

Desired Settlement: We would like the merchant to send a prepaid postage return label for the product that was shipped and not ordered and credit back the overcharge. We will keep and pay for the items we ordered to the amount of the offer- 2 for $40 Or return everything at their expense for the full refund.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: For the best part of 6 months that I have had Magic Jack phone service the quality of has been poor to very poor. I contacted the company 3 times, the last of which was on March 2. My subscription had run out, I wasn't about to renew unless the service was fixed. The upshot of the e-chat was to pay up or leave. I advised them that I would have new service the next day, which I did. It has been 9 days now and they refuse to release the number to the new carrier. Their shoddy business practices have caused me to use cell phone minutes that I pay for by the minute and a trip to ****** to attend a meeting that had been canceled. The switch to Magic Jack took less than 2 hours that I wish I had back.

Desired Settlement: I want them to release my number and start to act like a legitimate business.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/12/2014 Delivery Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Complaint Details Unavailable
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/12/2014 Delivery Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Complaint Details Unavailable
5/12/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
5/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Delivery Issues | Complaint Details Unavailable
5/12/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Complaint Details Unavailable
5/12/2014 Delivery Issues | Complaint Details Unavailable
5/12/2014 Billing/Collection Issues | Complaint Details Unavailable
5/12/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On January 18, 2014, I purchased a Diamond Z4 Ring & matching band for $40. Upon following up on the expected shipment date of February, my order was never received. Several calls were made to Customer Service starting in mid February until early March. Each Rep gave me conflicting information. One said ring was returned...another said purchase was refunded back to my credit card. Confirmed with my bank and no amount from said business was ever received. This online operation is conducting business fraudulently!!! I am out of $40 and believe I have no way of getting my money back!!! Operations like this should be fined and ordered to close up shop. They lie and take advantage of honest consumers. I want to be made whole. How do I proceed???

Desired Settlement: I wish to be made whole. This means, I want my money back. I have proof of the Invoice Order/Receipt should you need a copy as evidence. I just want my money back IMMEDIATELY!!!! Thank you .

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/9/2014 Problems with Product/Service | Complaint Details Unavailable
5/9/2014 Problems with Product/Service
5/8/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2014 Problems with Product/Service
5/6/2014 Billing/Collection Issues | Complaint Details Unavailable
5/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased the cane for my elderly parent via the telephone. Requested two canes, with handle upgrade and express shipping (within 10 days) for $75. Was charged over $100 to my credit card, but received no shipping or even contact from the company for over 30 days. Tried several times to call and cancel. Was put on hold, and no response. The website access for contact/email/information is currently off line. Currently many complaints on line about similar questionable business and product quality issues from this same company and product. Also since this product is primarily intended by those with moderate to severe physical challenges, the product should perform as intended, or not be allowed to be advertised/sold.

Desired Settlement: I simply want my money refunded; to be made whole again, and protect others from experiencing similar the misleading, unfair, unethical business practices of this company and their product.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/2/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/2/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues | Complaint Details Unavailable
5/1/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/1/2014 Problems with Product/Service | Complaint Details Unavailable
4/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought the large orgreenic skillet. This was not suppose to scratch and it was to function like teflon without the chemical danger. I prepared my skillet like I was advised. The skillet now is black on the inside and from what, I do not know. I tried to contact the business but, the phone system is just a rotating informercial. When you call the customer service, same thing. No way to leave a message and no email address.

Desired Settlement: I paid $19.99 for this skillet. I do not know if this skillet is defective or the skillets all end up like this with continued use. I can not find my receipt. I did not plan to return it. If they can offer me another skillet, they can guarantee will last. I will be happy with that.

Business Response: Thank you for contacting Telebrands regarding our Orgreenic product.
This product has specific care instructions which must be followed to ensure the cookware stays in good condition. We cannot guarantee the merchandise will show wear if the care instructions are not followed. Therefore, we are issuing a refund check in the amount of $19.99 to reimburse Ms. ******* for her purchase. We ask our customer to allow 3-5 business days for this check to be received by her via regular USPS mail

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I did not appreciate the fact that it was insinuated that skillet not properly cared for.  I followed directions.  I have now, bought a more expensive skillet, that I have been happier with.  The new ceramic cookware, I bought is working great due to great craftmanship.  Thank you.

Regards,

***** *******

















BBB's Final Determination: Consumer accepted resolution offered by the business.

4/29/2014 Delivery Issues | Complaint Details Unavailable
4/28/2014 Billing/Collection Issues | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: ordered 1 trusty cane for mom online, when the order was completed, it came up that I ordered 2. I called right away and told them I only wanted 1 and that is what I ordered. I was told they would cancel the 1 cane and send only 1. Well, guess what? 2 canes came in mail and charged me 76.00 for them! I am on a call where I am told that they value me, and will give me 10.00 credit! I am on hold for manager as now I am also told that if I return 1 they will charge me shipping and tax and handling on it. After being on hold for another 5 minutes rep comes back and says all managers are busy, call back in hour and then ask to speak to manager. I told him I cannot keep calling in and being on hold, just mark that I am returning the item, and want full credit. He said that I ordered it, it is not their fault.

Desired Settlement: I have to return the 2 canes as they are not good quality after all this. I would like full credit on account.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Delivery Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We called off an infomercial about hurricane mop. we never spoke with a live person and went through an automated system to order 1 mop. we never confirmed the order and hung up when we realized we could not be transferred to a live representative. We called two months ago and today I am showing a pening debit off my account in the amount of $92.96. We only wanted to order one mop. Upon calling the companies customer service # provdied on their website I spoke with a representative from India who told me that due to company policy I cannot speak with someone from the states, he could not provde me with an email or phone # for customer service, he could not refund my money because the order has already been placed with shipment and he told me to refuse the order and they will refund my money after I refuse the order. I explained several times that I never ordered three months and that I want a refund for two of the mops. He said there is nothing he can do. I kept telling him they charged me for three items I did not order and that I wanted a refund, he said due to company policy he could not assist me. I asked to speak with a supervisor, again he said company policy, I cannot speak with a supervisor. I am very upset that I cannot speak with a department who charged my credit card due to company policy and I am upset that this company would not assist me when I told them I did not place an order for three mops. I only placed an order for one mop. He basically told me there is nothing he could do for me because of his company policy. The rep told me his name was ***** ***** and he is in India. I dont believe that is his real name and he initally told me he was in the united states, then later told me he is working in India right now. I dont feel comfortable with this company having my credit card information if their representatives refuse to offer premier customer service and lie to their consumers.

Desired Settlement: At this point, I do not want anythign from a company that will charge my account two months after I made a phone call to order 1 mop. Now I am paying for three mops that I did not order and I cannot get any assistance from anyone with this company. I did not order three mops and at this point I dont even want one mop from this company. I dont want to do business with a company that will not allow me to speak with a customer service rep that handles my credit card information. I would like a full refund please and do not send those mops to me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Billing/Collection Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Billing/Collection Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hi ordered this product on line. Which you had a choose to purchase an additional mop head. It was confusing because as soon as you hit the button to order another mop head it would pop instantly again as if it did not go through the first time.I called immediately and cancelled my order because of the instant pop up I ended up ordering more than what I intended. The said that I had to call back 48 hours because the did not have my order in process yet. I told them that I wanted to cancel "now". They gave me a "PRE" cancellation number and the informed me that if the mops were delivered that I had to "not" accept them. Of course, I was not home when the arrived and I new that they were going to mail them anyway - hence the "PRE" cancellation. I am so frustrated this is such a scam. I tried and tried to call them and of corse the line is always busy. Please do something about this company.... thank you. Product_Or_Service: mop and mop heads Order_Number: ******************** Account_Number: ********************

Desired Settlement: DesiredSettlementID: Refund I want refunded for one mop - $49.983 additional mop heads - 19.98plus taxThank you again.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I no longer have phone service and I have no idea why. There is no way to talk to anyone on the phone so I have been corresponding with them for over 2 months through chat support. I tried to renew my service 2 months and I was told that I couldn't because my account was under review, however no one could tell me why my account is being reviewed. I have been exchanging chats with them every week for the past 2 months and I get the same thing, "Your account is under review and that's all I can tell you". Meanwhile my business cards and all of my advertisement have been sent out with the phone number I bought from Magicjack (************. For the past 2 months I have been unable to receive calls or make calls because my account is under review and I don't know why and no one can tell me why.

Desired Settlement: I would like for them to activate my service so that I can use my phone again. I have lost a lot of business because I can't be contacted by potential clients. I ask that they conclude my review and allow me to purchase my 5 year service plan. If they don't want me to continue using their services, refund me the $49.95 I paid to purchase the device, it's no good to me if I can't use it.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order that was not delivered b/c the company mislabeled my package. If requested, I can provide verification that I entered the information correctly b/c I have my confirmation email from 2/11/14 at 7:46 AM, and I also have my order screenshot from 7:47 AM on the same day.

Desired Settlement: I would like the package redelivered to my address with the shipping cost deducted from my original price. Also, I would like the reshipment to be expedited so that I get the product in a reasonable time from the order date.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered with this company a hurricane spin mop. The promotion was 2 for 2 equal payments of 19.99 plus shipping. I received confirmation from my ******** ******* and found that they charged me $78 dollars or so. I contacted the company and they said they could not see the order until the following week. I called the following week. They told me I was wrong and I first needed to buy one mop before the promotion was any good. At this point I CANCELED the order. I contacted the credit card to dispute. A few days later the mops arrived. My credit card company claims the company never responded to them. I contacted the company and they claim that I should have called to confirm they received the cancellation. I believe that this is fraud, and I want the unopened product out of my house with out cost to me. Thanks

Desired Settlement: Product removed from my home without cost to me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I called to order one mop for 18.99 plus shipping. When the company took the money from my bank account they took 229 out instead. I called the same day to cancel the order they said it would take 48 hours for the money to get back onto my card. I called them again after the 48 hours and they told me I had never called and cancelled the order. I had called them numerous times. They told me that I had ordered 3 mops,3 spinners, and had the fast shipping option. They told me that I would have to refuse the order to get the money back onto my card because it had already been shipped. I called my bank and the money is still being held. Normally don't companies take the money out of hold status when they ship and item? Why is my money still in my bank on hold if they shipped it? I don't understand why they can't just stop the hold?

Desired Settlement: I want my money back asap. I am a women on a fixed income that thought she was ordering a mop for 18 dollars. Not 229 dollars. I want my money back now!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I saw an advertisement on tv on 2/19/14 and placed an order by internet for a product (buy 1 get a second for free less S&H) for 2 payments of $19.99. The S&H for the free product was to be $12.99 for a total cost of $52.97. A few hours later I decided I did not want the product after all and phoned the company to cancel my order. I talked with a representative and was given a cancellation request number. On 2/26/14 I received a shipment containing not 2 but 3 products and $72.96 had been charged to my account. The invoice stated that an additional $39.98 would be charged the following month for a total of $112.94. I called customer service and told them that I had cancelled the order and wanted them to return the order. I was told that it had shipped in the few hours prior to cancellation and was offered a $20.00 discount. If I wanted to return the product then I would have to pay the return charges which would cost significantly more than the $20.00 discount I was offered, so I kept the product. I was then told that my 2nd order should arrive soon. As I NEVER placed a 2nd order I questioned this and was told that a 2nd order had been processed under my husbands name for 3 products. I realized that the shipment I received was indeed this order and that the original order I placed was the one I was yet to receive. In addition, the order was for the deluxe version of the product. I had ordered the non-deluxe. This order was billed for $92.96 with a 2nd payment of $67.97 due in one month. I again called customer support and was told to simply refuse the shipment when it came. It would then be returned to the company and I would be credited the amount taken out of my account. The next day I again called customer support and spoke with a supervisor to try to understand the pricing of the product and why a 2nd order was placed under my husbands name. He became a little hostile and no resolution was made.

Desired Settlement: I have 3 products now of which I only ordered 2. I would like the price to be adjusted to reflect my original order which should be $52.97. The extra product can be shipped back to the company at their expense or I will keep it for all the deceit and aggravation this has caused me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/25/2014 Advertising/Sales Issues
4/25/2014 Problems with Product/Service | Complaint Details Unavailable
4/25/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We placed an order online, for three replacement mop heads that with shipping came to 12.98 on 2/18/14. Our bank account showed a charge of 85.95 from this company. We wanted to know why they were charging us with that amount. We contacted the company who refused to stop the order from processing saying it was to late but did tell us that there were items in the shipment that we did not order. It was already sent to the warehouse. And they suggested that we refuse the order when it came. We did not have the opportunity to refuse the order, as two packages where on my doorstep when I got home on 2/26/14. We called the company again and asked for prepaid shipping labels to return the packages, in order that we could have our account credited for the items send in error. The cost of shipping is would be almost 40 dollars. As we did not order these items we feel they should pay for the shipping to return them. They refused saying they were sorry but they don’t pay postage, they offered us a 15 dollars credit but that is all they would do.

Desired Settlement: To have our account credited the amount of 85.95 and the company to pay the shipping to have their products returned, and sent us the correct products we ordered for which we will gladly pay for.

Business Response:

4/24/2014

BBB NJ CASE #*******

**** *******

TB # *******

 

Mr. ******* placed two (2) Internet orders on 2/18/14 for Telebrands’ Hurricane Spin Mop accessories from two (2) separate I.P. addresses; ************ and I.P. ************ in the amounts of $85.95 and $12.98 respectively using **** **** ********* (exp. date *****).

 

As a courtesy we have issued a full refund of $85.95 to the **** **** mentioned above as of 4/8/14. This refund was processed before the merchandise returned.

 

This package was delivered by *** ** and not the USPS regular mail which was indicated previously to Mr. ******* in prior correspondence.

 

If Mr. ******* is still in possession of this merchandise, he may keep it as a gesture of good will from Telebrands.

 

I trust this is the information you require. If further assistance is needed, please contact me or my associate, ****** *****, at ************ Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

 

Sincerely,

 

 

 

***** *********

Customer Service Supervisor

 

Consumer Response: 4/24/2014

 

Better Business Bureau of New Jersey

Complaint ID *******.

To whom it may concern

 

            I have
reviewed the correspondent that had gone on and do find it to be to my
satisfactory.

            I did
contact the business in the beginning about the 85.95 order. I was told it was
to late to do anything about the order due to the order had been sent to the
warehouse, and they could not stop the warehouse from shipping the order, my
only way to cancel the order was to try and catch the shipping company at my
door and refuse the delivery something I was unable to do considering the
company couldn’t tell me when the order was sent and had no tracking number. If
I had order this on the phone I could of avoided this, so I was also told. My
wife and I spoke on the phone on three separate occasions to the customer
service number with no satisfaction at all; at no time did the company offer to
pay for the return shipping cost, even after they admitted to making an
error.  It took contacting the Better
business Bureau and The Iowa Attorney General’s office to get some
satisfaction. Now we can put this whole incident behind us and move on.

I would like to thank the Better Business Bureau of New
Jersey and The Attorney General office of Iowa for all their help in settling
this issue.

 

Sincerely and Respectfully,



**** *******




BBB's Final Determination: Consumer accepted resolution offered by the business.

4/21/2014 Delivery Issues | Complaint Details Unavailable
4/21/2014 Problems with Product/Service | Complaint Details Unavailable
4/18/2014 Problems with Product/Service
4/16/2014 Delivery Issues | Complaint Details Unavailable
4/15/2014 Delivery Issues | Complaint Details Unavailable
4/15/2014 Billing/Collection Issues | Complaint Details Unavailable
4/15/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/15/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Complaint taken by phone by BBB staff (**): Mrs. ******* saw Spin Mop ad on TV and called to order on/about January 16. The ad said buy 1, get 1 free. With S&H, it should've cost about $60. The credit card she used is in her husband name, *** *******. The mops didn't show up so she talked to someone on the phone and he confirmed her delivery info and also tried to sell her additional products she didn't want. He said the mops would show up in about 6 days, which they did. Then a little time later, a box with 2 more mops arrived. After that, an additional 2 mops arrived. She checked her bank and she was charged $152.90 on 2/7 and $72.96 on 2/15. She called about return/refund for products she didn't order, but was told she'd have to ship them back at her expense for a $30 refund. That is unacceptable.

Desired Settlement: Refund for the unordered products. If company wants the extra 4 mops back, they should pay to have them shipped back.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My husband was attempting to place an order for a Hurricane spin mop that had been advertised on television. The site of which he was ordering from was messing up and caused a mishap, and it ended up placing four orders before it was all done and over with. We only wanted one order for one mop. when this was realized he called them and cancelled the orders. The Person that He talked to said that He canceled all four Orders. They only cancelled two of the orders, so we ended up receiving two orders. My husband called them to let them know that we received two orders and that they were supposed to be cancelled and they said we had to send back the order/merchandise and pay for the shipping charge. He also spoke to a representative that could not be understood due to poor English speaking skills. If thy are going to sell in America. Product_Or_Service: Hurricane Spin Mop Order_Number: ********. ********.

Desired Settlement: DesiredSettlementID: Refund Total refund for shipping and merchandise that was cancelled to begin with.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the special deal of two Hurricane Spin Mops and free shipping from a televised commercial (As Seen on TV) the offer also appears on the web site. I was prompted through automated help only. I gave my debit card number and the automated order totally was wrong. It said I ordered only one mop and charged me shipping. I could not get out of the call, nor could I get a live person. I went to the computer and there is no way to fix the problem. The customer Care number keeps looping the same message.So I called the NEW order number and prompted nothing until I got a live person. His name was given as ***** ******. He said it was too soon to see the order in the computer, Call back tomorrow or I could wait until the mop arrived and send it back, or cancel. Since the order was wrong I chose to cancel. He gave me a cancelation number of ********...which is my phone number. That was 3 weeks ago. As of yesterday, my checking account was debited. I have received nothing. The bank said I have to have proof of the transaction or product return information in order to protest the transaction. The Telebrands affiliation to As Seen on TV is a major scam.I was charged for a product I did not receive with no way of communicating with anyone.

Desired Settlement: I would like someone to get in touch with this outfit and give my money back through a legal bank transaction. They debited my account so somehow, someone is responsible. I would like a live person to call me and follow up on this complaint.Thank you

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/15/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I cancelled a order within 24 hours and was billed for a item I did not want, because the price was not what was advertised. Issue # 1 The item is more than advertised. Issue # 2 I cancelled the order in less than 24 hours after order was made.

Desired Settlement: Refund and a fine for false advertising and not cancelling order in a timely manner.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Telebrands handles Perfect Polly Pet. I ordered in November for a birthday gift for February 1st. The items arrived in good condition with boxes that were not damaged. I purchased 2 PerfectPollyPets and 2 cages for the Pollys. Cages opened and closed fine. When opened as a birthday gift, the Polly has little pegs on it's feet and comes on a freestanding perch - When taken off the freestanding perch to be placed inside the cages that were purchased from the same company, the pegs would not line up properly with the holes in the cage perch. I called to have this resolved and was told it had been over 30 days since purchase. I understand this and was not looking for money back but for an exchange of the cages as the packing list clearly states "YOUR SATISFACTION IS 100% GUARANTEED" The two people on the phone.. Ms. ***** ***** and then a supervisor whose name I was not able to clearly understand, made no effort to satisfy this request. They continued to say it had been over 30 days and "I'm sorry, Miss" I was finally told that they didn't have enough room to write the entire policy on the packing list (that had plenty of open space on it). They real policy the supervisor advised is that customer satisfaction is only guaranteed for 30 days. I have reason to believe that this company knew that the cages were defective and shipped them out prior to Christmas knowing that people would not return within the 30 days so that they could gain money on the sale and not be stuck with the defective cages that they probably had manufactured in China. This is NOT proper business procedure and should be stopped. Also.. They should have to remove the customer satisfaction statement from their packing list or add (for 30 days only ) on it so it stands out.

Desired Settlement: I would actually like the $19.98 refunded to my credit card but if that cannot happen, I would at least like to have cages sent to me that fit the Perfect Polly. I can supply you the packing list if needed.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a spin mop over the phone then cancelled it the following day. I was told the order was cancelled; however, a few weeks later I was charge for the first payment of $32.98. I called again I was treated poorly by the customer service representative. They told me the mop was reordered by my husband. I told them that's impossible because my husband never orders anything. I was then oscrutinized.They told me they had already shipped the mop and gave me an in correct tracking number. I called shipping company to find the status of the mop so I can prevent delivery and was told there was no such number in they're system. This company has the worse customer service I have ever seen. I want to complain so this abuse can be stopped. I received the mop today 2/13/14 and will be returning it this week. It's a piece of junk. Product_Or_Service: Hurricane spine mop Order_Number: ********************

Desired Settlement: DesiredSettlementID: Refund I will be returning this mop and I want the company to refund my account including shipping and handling and returns shipping and handling. Since I had cancelled the order and they chose to send it any way.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On TV Harricane spin mop advertise two for one price for two easy payments for $19.99 plus S & H. When call ************ all recording and very hard to get a live person to talk to. On 2/15/14 I order one and like tv add said will get two. The same day I get a charge from my account. I called and after two hours trying to get a live person I did. They said that the charge on my account was not from the order I place that morning but from 1/25/14. I did not make a order on 1/25/14 cause I did not go through with the order so should of not went through. I said I want to cancel. They said I have to cancel with *****. I called ***** and they said the the company had to cancel because the way they set the order up that only they can cancel. They will not cancel. The advertisement on tv is wrong. They should be made to stand up to what they say on tv.

Desired Settlement: I want my account credit back from 1/25/14 and also the order I place on 2/15/14 I want cancel because they will not stand behind their word. The advertisement said two for one price. Was on ch **. Two payments for 19.99 plus S & H.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Tele order sys, not working. No live rep. Customer responses not captured and sys repeats quest. No confir #. Order Process cancel policy. False/Fails Saturday 1/25/2014 www.hurricanemop.com informercial advertised mop which I called to purchase. 1800 number used for purchase and routed to a completely automated order processing system that did not allow for a live representative for vital order processing information such as product ordered and ending payment. Cross selling and upselling was more important prompting than confirmation of product purchased. I tried to respond to prompting appropriately and the system did not recognize my responses. I was unable to tell what was selected by end of call and how much my mop was going to cost, I did not want any other promotions and I could not skip to the end or get a live rep on the phone. I felt like my purchasing power was taken from me during the call and I was going to have to pay the cost at end of call. Credit Card information was required prior all other offers. Call ended and I did not have any knowledge of my order or the amount of what I purchased. I know from my bank that hurricane mop requested $95. At this point, I called back to cancel. I did not know what I had ordered and I DID NOT authorize a $95 purchase. At best I was calling to receive the mop and an extra one, approx $55. I tried to cancel my order on Saturday and was told that my order could not be cancelled, in direct conflict with order policy. A "pre-cancellation", not a real cancellation was all that was offered to me which does not have any guarantee. I do not have a timeframe on when product will ship however, due to complete chaos with order system I would like to cancel my order and I cannot. I am told today Monday 1/27/2014 that I must wait 24-48 business hours before my order can be cancelled by Telebrand telemarketing/customer service people in India without again any guarantee.

Desired Settlement: While the product my be what I was looking for, I will purchase local. Order via this 800# system has flaws and I will never use it again. I would like my order cancelled and my money refunded, if appropriate. Not sure how to contact someone prior to order billing and shipping.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Delivery Issues | Complaint Details Unavailable
4/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Over charge and spin mops. Can't get the order canceled Order the spin mop thinking I was getting 3 for 52.99 looked my order up online and the total was 72.99. Called the Hurrican spin mop company and was told that it was the right price and it couldn't be fixed. Canceled the order Jan. 21. the cancel # is ********. I have called 3 times and the order is still showing as pending. The order # is ********. Thank you for your time, ****

Desired Settlement: Just want the order to be cancel before it is delived.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In 2/5/2013, my husband **** **** and I purchased a set of ORGREENIC COOKWARE, tel no. ************, for $110.93, charged to my husband's credit card, BELIEVING IN THE TV ADVERTISEMENT THAT THIS IS A NON-STICK COOKWARE, that even BURNT EGG, CHEESE, ETC... WILL NOT STICK ON THE FRYING PAN..... However in the past weeks, when I cooked hamburger although NOT burnt the cooked meat touching the pans, both BIG AND SMALL FRYING PANS, and I took pictures of these, STUCK ON THE FRYING PANS. I COULD NOT REMOVED IT WITH, PAPER TOWEL OR EVEN WITH WET PAPER TOWEL. I soaked the stuck meat on frying pans with water from the faucet, NO longer hot, hoping that the stuck meat will rise up or float.

Desired Settlement: I want ORGREENIC COOKWARE to REPLACE DEFECTIVE PRODUCTS (as advertised) OR REFUND MY MONEY, and email me RETURN SHIPPING LABEL for defective products

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered 2 hurricane mops with buckets, 2 duster heads, mop dolly and additional head. This order was placed Jan 17, 2013. I got it 4 hours ago Feb 10, 2014. Immediately my husband and I knew there was a problem with our order when assembling as the bucket did not fit the dolly. We proceeded to test the item and realized that the bucket also was not agitating the water as it did on the television commercial that led us to TeleBrands website. We realized what we got and what we ordered were 2 different things. To on top it off, when we went to remove the mop head from the handle the knuckle snapped in half and broke. With closer inspection it is obvious the knuckle is defective. The plastic molded piece was not solid and has one large air bubble and several other air pockets in the plastic. We called customer service at the (****-******** number. Calling customer service there is no options for return or warranty issues and you will also note they do not stand by any 5 yr warranty advertised (read websites small print) you only have 30 days. Anyways by pressing zero we were finally able to reach an operator who went by ******, we asked if he had a customer service ID number, he stated "No, but I am the only ****** in customer service." My husband and I discussed with ****** the multiple issues and came to NO resolution. ****** acknowledged the dolly only fits a "Deluxe" model and he was now trying to up-sell us on that as he conveniently refused to acknowledge any order error on their part. Our order was to have a device at the bottom of bucket that the mop snapped into so that you could use a foot pedal to agitate your water, then you were supposed to put the mop head in the dryer basket to foot pedal it dry. ****** could only resolve if WE paid return ship, paid $10.00 per unit (up-sell) and paid a 3rd ship fee back. This is AFTER they sent the wrong AND defective products. They already took us for $130, trying to switch models on us and have us pay 3x ship and wait

Desired Settlement: My husband and I want the broken mop exchanged. We want what models were sent to us to be exchanged for the "Deluxe" models advertised at the price I originally agreed to on January 17, 2013. I want the company to pay for the return shipping of the exchanged units and the defective unit. In addition to correct this poor experience, additional hassle and additional wait time, I would like the company to waive the shipping fees to ship out the CORRECT models and waive the final $19.99 balance due to be deducted on February 17, 2014 from my bank account. I have digital photographs of the defective parts is needed. Thank you

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/14/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered this on 12/23/13 it is now 2/10/14 and i have NOT received my order. All I have received is phone calls with people harassing me to order other things from this web site. Then i have called 3x and it's always it will be next week. Next week comes and NOTHING. The people that take the calls are nasty!!!! So i was DONE i called to cancel and now they tell me it will take 30days for my to see my money back in my account.On the web site it says 14.99 plus tax then my total was $37 It is horrible not worth the money or time to get it

Desired Settlement: i want my money back in my account!! SOON!!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

4/8/2014 Delivery Issues | Complaint Details Unavailable
4/5/2014 Problems with Product/Service | Complaint Details Unavailable
4/3/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had order bullseyes pee pads with two day overnight shipping in Jan. It has been a week with no tracking or shipping. I did call CS and they cannot give me a tracking number, cannot give me a date when it will be shipped, cannot cancel order. The ad clearly states overnight or two shipping. My cost for two shipping was 16.92 and they do not ship at all. The order was 75.72. CS reps ******* ****** would not let me speak to a supervisor for over 15 minutes. I finally got a supervisor name ****** ***** which could not give me a tracking number (states it has not shipped; gee reason for call) He could not give me a refund in either shipping or total order. I requested a refund and this company cannot do this since they haven't shipped the product. They have no abilities to satisfy a customer in shape or form. All I have is an order number and a withdrawal from my bank account. Their advertisement is false on shipping the product and there is no way to get satisfaction from this company to any of the above issues, hence a company that is advertising false statements.

Desired Settlement: I would like to see this company revised their ad, let the public know there is no immediate shipping, no recourse in refunds or partial refunds. I want my money refunded now, I do not want the product ship at all.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We ordered a 12 inch pan with cover through (ORGREENIC) order number ******************* on 1/16/14. First I received Two 12 inch pans. I called customer service which was located in India. I got no satisfaction. I then located Telebrands in NJ. I spoke to ******* and was told they would ship one from NJ. the next day. It never arrived the next day. It took a week to get here.Next I get another box with another 12 inch pan. I called back and got ***** ****** the Customer Satisfaction Supervisor. She said to keep the pans and the cover will be coming. The cover came and it was a 10 inch one. By that time 1/31/14 I got pretty upset with the whole situation and told them if they could not fix it I would go the BBB. I have a copy of my order and E-mails for verification.

Desired Settlement: I really want the 12 inch cover that goes with the 12 inch pan!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We tried to order a hurricane spin mop via their 800 number. WE were totally harrassed by the employee. She wanted us to join their club, which we did not want to do. then she wanted a credit card number ; which we gave it to her four times. She could not give us a confirmation number or an order number. She said that we would have to call back in 24 hour to get this information. so we tried to cancel the order, the employee. said that she could not cancel our order . She told us that we had to call customer service to cancel my order . She gave us a 855 number to call. I did this and a man named **** ******** answered the phone. The fist thing he asked for was my credit card number again. I had given them our address and phone number, so he could trace our order . He said it would take 48 hours to cancel my order. I think this is a scam , in 48 hours they can process some kind of order and charge my credit card with any amount. Any kind of reputable company could at least give you some kind of invoice number. All this employee wanted me to do was to call back in 24 hours to get an invoice number or a confirmation . By that time they could have charged my credit card with anything. No , no,no...............

Desired Settlement: My order canceled and no charges to my credit card..........

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Customer service would not refund total cost of incorrect product received. I spent $33.88 but received 'discount' of only $25. I ordered 2 Hurricane Spin Mop buckets online and was prompted to order dolly as well. The site did not offer size/style choice on dolly. I assumed if the site offered the dolly, the company would send the correct dolly for the bucket ordered. The dolly does not fit the bucket. I called the company on 1-2-14 (***** ******) to request the correct dolly and return the wrong dolly. The customer service rep told me that since I did talk to someone to order the dolly and chose the incorrect from the site, they were not responsible. I offered to exchange the incorrect dolly if they could send me a shipping label. The rep said that was not possible. I stated again they had sent me the wrong dolly and was again told I had ordered the dolly sent. The rep offered a $25 discount. I asked to speak to a supervisor because the discount did not cover my costs. The rep. told me that his supervisor would tell me the same thing he was telling me. I insisted to speak to a supervisor. I was put on hold, and the rep came back to say the supervisor authorized a $35 credit in 3-5 business days. On 1-7-14, a $25 credit was made to my credit card. I called the company again on 1-7-14 and spoke to a CSR (***** ******) about incomplete credit. He stated that he would escalate the issue and request the additional credit would be issued in 3-5 business days. As of 1-17-14, the credit still has not been issued to my credit card. I called the company again on 1-17-14 and reached CSR ***** ****** again. I explained to him that the promised credit still has not been applied to my credit card. The CSR stated that he would make a note and escalate my request; at this point, I reminded that this promise was made 3 times now and was not satisfactory anymore. I asked to speak to a supervisor and was told (again) that his supervisor would tell me the same thing he was telling me. Disgusted with the runaround I am receiving and lack of '100% satisfaction guaranteed' promised on their invoice, I turn to you. Details: Packing Slip Order #******************** Order Date: 12-19-13 (************) Confirmation Number for both complaints: *******

Desired Settlement: Their site prompted a dolly to complement the bucket I ordered. I agreed to have dolly added to my order. The company sent me the wrong style dolly and would not accept an exchange saying that I had ordered the wrong dolly. I now have 2 dollies that I cannot use for anything. I want them to complete a total refund by crediting my card with the balance due of $8.88.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Delivery Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Problems with Product/Service | Complaint Details Unavailable
3/30/2014 Problems with Product/Service | Complaint Details Unavailable
3/30/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 12.30.2012, I placed an order for Instabulbs from Telebrands. I checked on the status of my order four months later in April of 2013 and it indicated the company was backlogged and that the products would take a longer time to arrive. It has now been over a year and I still have not received the items. Furthermore, the status of my item shows that there was an error processing. I was charged for these items in December of 2012 on a credit card I no longer possess and have moved homes since November 2013. I tried calling customer service to get this issue resolved, was placed on call for a very long time, then told by the representative that answered that I was sent to the wrong department.. even though I had asked for the telebrands department in particular. The number the representative gave me to call in order to resolve my issue sent me back to the same department that he advised me was incorrect.

Desired Settlement: At this point, I would just like my order refunded. This company obviously does not value their customers. My order number is ********. I have a copy of the confirmation email if needed. I would like the check mailed to my current address. Thank you for your assistance in this matter.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I mistakenly placed two orders, called the company upon receipt of the product and was told to return one set (**** ******* ***** *** ***** ** *****) and the money would be refunded. I called in December because I had not yet received the refund and was told that it had been refunded on October 2. I had to fax a copy of my October credit card statement to prove that I had not received the money (fax to: ************), which I did. I called again on January 23, 2014 to indicate that the money had not been received, but was told that the return products had never been received. If that were so, why would they have claimed to have made the original refund.

Desired Settlement: simply a refund of the money for the order. I returned the products in good faith, as I had been instructed over the phone.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: PLEASE FIND ATTACHED RECEIPT I PLACED ORDER ONLINE FOR A HURRICANE MOP., THIS COMPANY TELEBRANDS CHARGED ME ON 12/24/13 IN THE AMOUNT OF 58.08 WHICH I DID NOT AUTHORIZE AND ANOTHER CHARGE IN THE AMOUNT OF $19.99 ON 01/22/14 WHICH I DID NOT AUTHORIZE...I WANT MY FULL REFUND BACK

Desired Settlement: I HAVE PROOF OF RECEIPT AND BANK STATEMENTS

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/28/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ad on TV offers 1 Ankle Genie for $10 plus $6.99 S&H or 2 Ankle Genies for $12.99 plus $6.99 S&H. Paid for two plus S&H and only received one. Called customer service and was told it would have also cost extra S&H for the other even though the ad didn't say that and that's why we received only one. When asked why we were charged $12.99 instead of $10 customer service quickly corrected themselves and said we didn't enter the code right and that's why we only got one. (Although we were charged for two?) And because of this we would have to pay $6.99 we wouldn't have had to for S&H if we wanted the second one.

Desired Settlement: We simply want what we paid for free of an extra S&H charge for their mistake. An apology for how rude and loud the customer service agent was because of all of this would go a long way too.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/26/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 5 Jan 2014 I ordered a Trusty Cane for $39.99 and paid 9.99 for Expedited Handling. According to the company customer service voice message via phone my cane was shipped on 10 Jan and was due for delivery on 20 Jan which didn't happen. Now that recording is saying it was shipped on 10 Feb with delivery between the 17th and 20th which didn't happen. Called company customer service and they can't give me any info on the cane as to when it was shipped or a tracking number for it. Telebrands service is totally unsat. Any help in getting my cane would be greatly appreciated.

Desired Settlement: I want my cane that I ordered on 5 Jan 2014 asap.

Consumer Response: Please close out the complaint as I have received my cane today

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/25/2014 Delivery Issues
3/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The problem is that I ordered a simulated white gold diamond ring from this company, and I was not satisfied with the purchase and I immediately returned the item for a refund, which the company has yet to return to my wife ******* *******, as it was purchased with her **** ** ******* **** debit card. The item was received on October 3, 2013. The item ID is ****, Diamond Z Ring and Item ID number ****, Diamond band. The order number is ********. There have been numerous calls made to Customer Service which have gone unanswered and also the items were returned about three days later after I received them and to date, there has been no response from the company in returning the money due back to the debit card.

Desired Settlement: I would like a total refund of app. $60.00 returned to me.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/24/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Visited website, did not purchase anything, only filled out for more information. They are charging me for something I did not purchase. I called them and they said "no we are not giving you a refund" I told them I did not order this and this is a fraudulent charge, they said "we don't care someone ordered it" Horrible "Indian" customer service.

Desired Settlement: 22.98 returned on my credit card.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/19/2014 Problems with Product/Service
3/18/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a trusty cane from telebrand mkt on 12/22/2103 . They have a recording stating that they took the money from my account and were shipping on Jan 1st - 6th . I waited 2 weeks and never recieved the product. I then called them and asked what happened , they said it was on back order . they said it would be shipped in 2 days. Iwaited another 5days and called again inturn they told me it would be shipped in 4days. I then told them to cancel my order, they told me it was to late that it was already in process. they told me that it was on it's way. Two days later on 2/11/2014 the money was taken from my account. Here it is on 2/27/2014 and I have yet to recieve my product . I have notified the attorney generals office of this matter. I have also contacted my credit card account.

Desired Settlement: All I want is my money to be returned to my charge account.

Consumer Response: You can close the case, i have received my money back, thank you!!

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My wife placed a TV order over the telephone with Hurricanemop.com, through TeleBrands Corp., for a 2 for 1 hurricane mop offer, for 2 payments of $ 19.98, with free shipping and handling. She received 4 hurricane mops with a bill totaling over $ 162, with two separate shipping charges of $ 12.99 and $ 9.99. My wife spoke with ****** with customer service to ask for a credit of $ 122 ($ 162 - $40 offer) and he was very uncooperative. He said the best he could do was to give my wife a credit of $ 25 for the 4 mops. My wife had no alternative except to ask the credit company to place a stop payment on the $ 162 charge.

Desired Settlement: A credit for the overcharge of $ 122 and a free shipping label to return the 2 hurricane mops that my wife did not order.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order and was charged twice for a set of Orgeenic cookware. I attempted to make the correction and was unsuccessful . I immediately called the customer service toll free number and the Rep told me call back within 48 hours to have my order corrected. I made several calls to the customer service number and spoke to 4 different representatives who promised the order error would be corrected. The last rep I spoke to offered to waive all sipping fees totaling $15.98 if I not cancel the entire order. On December 24th my bank card was debited the entire amount of $73.94 including shipping charges. I called customer service to complain about the dishonesty of the reps I spoke with and the gentleman told me to contact *** ** and cancel the shipment. I was given false information! When I received my order there was no return label. I returned the entire order enclosing a complaint letter including names of representatives I spoke with. I paid another shipping fee of $15.98 to return my order. I received an email that my returns had been received and that my bank card would be credited less the shipping charges!! I am requesting a refund for the shipping charges in the amount of $30.96. I won't be totally satisfied because I still purchased the cookware at a local store as a gift for a family member .

Desired Settlement: I want a full refund in the amount of $ 73.94 plus the $15.98 shipping fee I paid to return the cookware .

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** * ********____________________________________________________** *** ************, ** ******** *** ****Email ******************January 15, 2014President/CEO OfficeTelebrands79 Two Bridges RoadFairfield, NJ 07004Gentlemen:Ship to Address:**** ********* ********* *****, ** ****************After seen the Television ad for the Hurricane Mop, I decided to order one on November 9th 2013. In placing my order through the automated order line, after I gave my name and credit card # the phone cut off. I was not sure if my order was placed, so I waited for a few days to see if anyone would call me back regarding the order. Not hearing from anyone I decided to call again. Once again I was connected to the automated ordering line which I was able to complete my order. Two weeks later, I received a box with the bucket, one mop head and the handle in the box. There was no packing slip in the box listing the items shipped with the order, nor was there an order number. The mop head was not in a bag, and looks like it had been previously used, the bucket had sand grains in the bottom. The Television ad said with your purchase you get two mop heads. I only received one used head.Several weeks went by and two more boxes were delivered by ***** to my door steps. When I got home and saw the boxes left at my door steps, I immediately called the 800# for Telebrands I was connected to Telebrands customer service in India. The young man I spoke with was offering me $20 credit to keep the two boxes. I told him I did not want the boxes nor do I want the $20 credit. He suggested I take the boxes to the nearest ***** and returned them. The two boxes were returned the same day.My credit card account was billed for $40.99, $80.49 and $19.99. After several phone calls to the customer services department in India arguing over the charges a credit was issued to my card account for $80.49. When I called back about the $40.99 and the $19.99, I am bein

Desired Settlement: I AM REQUESTING A REFUND FOR THE FOLLOWING REASONTHE PRODUCT RECEIVED WAS A USED PRODUCT AND DIRTYMY ACCOUNT WAS CHARGED 40.99 PLUS 19.99

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 9 Jan 2014, I placed an order for what should have been 2 hurricane spin mops. When I looked at the receipt after the order was processed I noticed that I was charged for 3 hurricane mops. I immediately called the company at ************ to request cancellation of the order. I was told that they can not find the order number and to call back in 24-48 hours. When I checked their system www.getorderstatus.com on the next day, the order number had changed as well as the amount of the product from $100.84 to $120.93. Again I was told that they can not find the order, but I could see the order information online. I informed the customer service representative again that I wanted to cancel the order, but they said they couldn't do anything because it was not visible to them in their system, but they were noting my account that I wanted to cancel the order and forwarding that to the billing department. I continued to call back and request that the order be cancelled until 13 Jan. I was offered discounts in place of the cancellation. I refused and requested cancellation again. I received a cancellation request # of ******* and was told that this would be forwarded to their billing department. I called back again to verify that the order had been cancelled and to verify my refund. I was then told that they could not cancel the order and it was at the shipping facility to be shipped and could not provide me a tracking number but that the order was being shipped by ***. The product left the warehouse on 14 Jan and they still did not have a tracking number on 15 Jan. They also said that they could not refund my money to me until they received the product back in their warehouse which could take upwards of 2-3 weeks. I am very disappointed with this company and the service that I have received. I consistently called them for 6 consecutive days to cancel this order and it was still processed, and shipped while my credit card was charged.

Desired Settlement: I want immediate refund. I have no desire to ever use a product from this company due to the poor customer service that I received.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/17/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I've always been a bit nervous about buying something from an infomercial but I decided to give this one a try. While ordering online it stated that including S&H charges it would be $17.99, that is when I included my credit card information and proceeded to deny all of the other offers. All of a sudden when it gave me my purchase confirmation the total was $29.63. I understand the extra in taxes but there was an additional $10 in which I didn't agree too. Now this was too much for the product and I no longer wanted it. I immediately called the company and explained the situation, the person I spoke to told me that he would put it in to be cancelled and to call in two days to confirm. Well when I called back they told me that it had been shipped, and it felt that they were forcing me to keep the product, they offered to take off $5 but now it was about the principal. He then told me once I get the package to not open it, write 'return to sender' and ship it back. I did this about two weeks ago (I looked and it was shipped to be from Van Nuys and it took only two days) and I have not heard anything. I called today and they told me that they have not received anything yet. I just feel like this is a giant scam and I've been duped into it. The costumer service is terrible as well as their communication. I am worried that they will 'never receive' my package and I will never receive my refund. I am just extremely unhappy with the company and the way they handled this situation. It should have been easier to be cancelled and I would have never been involved in this situation.

Desired Settlement: Although I wish something would be done about this company and their scheming ways but I suppose a refund and possible apology would be appreciated and practical. Thank you very much.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/17/2014 Delivery Issues | Complaint Details Unavailable
3/17/2014 Billing/Collection Issues | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/17/2014 Billing/Collection Issues | Complaint Details Unavailable
3/17/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/17/2014 Problems with Product/Service
3/10/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Poly Bird online which was advertised at 10.00 plus 6.99 shipping. As a bonus they are offering a second Poly for only 6.99 and if you buy a third only 10.00 free shipping. So the whole order should cost 26.99 plus only 6.99 for shipping. They charged me 16.99 and this only shows up when payment is processed. I tried calling their customer service which apparently is based in India and they kept insisting that they couldn't do anything about it for the next 3 to 4 days because it does not show up on their system. I tried telling them that there was an error but they insisted that there was nothing they could do about it. I also tried cancelling my order and once again they said that I had to call back in 4 days to cancel. Then I asked for their head office number and they couldn't give it to me. So I looked it up and called in Fairfield and I had the run around there also. After 3 attempts and being disconnected by them I turn to you. Maybe you can get through to them. Had I read all the complaints about this company before I placed the order I never would have purchased from them at all.

Desired Settlement: If they do not refund the shipping cost then I would like to cancel my order completely. As I fell that they have falsely advertised and I no longer have faith in them.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i call in for a cancel my order n they still sent out product

Desired Settlement: i would like refund an knives for free for my unconvenuis an my time

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On Dec 6, 2013, I ordered 1 set of Perfect Polly Pets on line at http://perfectpollypet.com. The set contained 2 Pets. According to both the on line Order Confirmation and the Confirmation email sent to me a few minutes after purchase, the first Pet cost $10.00; the second Pet cost $6.99; the total shipping was $6.99; and the total Sales Tax (7%) was $1.19. The Order Total, as listed In both the on line Order Confirmation and the Confirmation email, was $25.17. The amount charged to my credit card was $25.66. In addition, a second set of Perfect Polly Pets, which I did not order, was sent to me and my credit card was charged $25.66 for that set also. When I called the company, they did not address the overcharge for the first set. They tried to tell me that I had ordered the second set. When I insisted that I had not and had, in fact, only received one (1) on line Order Confirmation and one (1) Confirmation email, I was told that I could return the second set, but I would have to pay the return postage.

Desired Settlement: I wish three (3) things: 1. A credit to my **** Credit Card in the amount of $0.49 for the overcharge on the ordered item; 2. A credit to my **** Credit Card in the amount of $25.66 for the charge for the unordered item; and 3. A postage prepaid return label so that I can return the unordered item.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Diamond z4 set at the advertized price of $20 plus shipping and handling. The website charged me the following: Your Order Number Is: *************** **************** ********** ***** *************** ************************************ *********** ******** ***** ********** PLATNIUM PLATED DIAMOND Z RING - SIZE 7 1 $29.99 $29.996153B PLATNIUM DIAMOND Z BAND - SIZE 7 1 $19.98 $19.98Expedited Handling 1 $9.99 $9.99SubTotal $59.96Shipping & Handling $6.99Tax $.00Order Total $66.95I would like to still receive the rings as I ordered, but I want a partial refund of $40 because the site offered the ring at $20 and I was over charged. I have attempted to contact the business three times and have not heard back from them.

Desired Settlement: I would still like to receive the ring, but I want a refund for the amount I was overcharged.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

3/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 6, 2013 I ordered from getflashcord.com 2 flashcords. This is an audio recording device in a flash drive. My original order was # ********. I received the order in mid august. One of the units was defective. I called their customer service and was told I would receive a replacement unit at no charge in 7-10 days. After waiting well past that time I made several calls and was told each time that they were on backorder and they kept putting it off. As of today (Jan 2, 2014) I have not received the replacement unit.

Desired Settlement: The one unit that I have works well. I would just like a replacement unit. If that is not possible, I would like a refund.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/25/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Hurricane Spin Mop that was buy one, get one half off (according to the customer support). I thought the commercial said if you buy one now, you get one free. The ordering process was all automated and there was no customer service rep on the line. I answered the questions and thought I ordered 1 mop and got one additional mop and ordered 1 dolly for the mop bucket. When I received the order, I received 2 bucket dollies and received 4 mops/buckets. I only ordered 1 dolly and 2 mops. I contacted the customer support number and spoke with ****** ********(which was in India and they didn't speak English well)and they said the only way to get a refund is to pay the S&H and return them. They also refused to let me speak with a manager. My daughter called back and spoke with *** ******, a supervisor. She admitted that the dollies that were shipped didn't fit the buckets ordered. When questioned why they would ship the wrong dolly, she said, that is what was ordered through the automated system. She is refunding the cost of the dollies and the S&H. My daughter then questioned about the 2 addtional mops that were ordered and she said there was nothing she could do unless they were shipped back and I paid S&H to return. I told her that I didn't order them and she said that her system said I did order them. My daughter called Telebrands in NJ directly and they are ordering the transcript of the call because the way I answered the questions, is the reason why I received 4 buckets. This system was 100% automated with no human interaction and no way to confirm the order. They stated at the end of the call that I ordered 2 buckets. I thought that was buy one, get one half off, not 4. This is a horrible way to do ordering and support. I will be disputing the charges with ******** ******* also.

Desired Settlement: I would like to pay for only what I ordered. If they had human customer service reps, then this wouldn't have happened. I will pay for 1 bucket at $39.98 plus $12.99 S&H and 1 bucket at $19.99. I do not want to pay for bucket dollies that do not fit the bucket I ordered. They should never have sent them or ordered them if they didn't fit the bucket I was ordering.

BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.

2/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with this company online on Wednesday Dec. 18, 2013 and was charged for more products than what I had asked for. Directly after placing the order and discovering I was given more product than what I asked for, I called the company number at **************. I was unable to speak with a customer service representative at this number so I dialed another number I received from this phone call at **************. I was able to speak with ********. I asked him to please just cancel my order because I was given more orders than I wanted and by then I was just frustrated with the ordering process altogether. He then said that he would take 20.00 off the order purchase if I would keep it and I insisted to him to cancel my order. He said he would put in a request to cancel my order and to call back in 24 to 48 hrs. to ensure my order was cancelled. I called back on Friday and spoke with ******** again. This time he suggest I take the order anyway and pass them all around as gifts for Christmas. I told him, I do not want this product and I want him to give me my cxl number as he told me that within 48hrs. to check back to be sure my order was cancelled. He then told me once again that he would put in another request for cancellation and to call back in another 48 hrs. to be sure my order was cancelled. I told him I was already instructed to this and I want my money back on my card. He said that he would have to wait to get an authorization from their cancellation department in Florida and that he already put in a request but he would put in another one. I stressed to this man that I do not want the order to go through and I want my money back on my card. I also told him that I researched this company, and I see nothing but complaints on them and that to me they appear to be scam artist. The conversation ended with him telling me to call back in 24-48 business hrs. and he assured me my order would not go through and that it would be cancelled. I called again Saturday, same thing.

Desired Settlement: I would like this order cancelled and I would like all my money put back onto my card.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On November 27, 2013, I ordered 3 Fresh Sticks Cool Linen and a free Hangit Cool Linen. The order was supposed to arrive on December 12, 2013. The order finally arrived on December 18, 2013 and only contained 2 Fresh Sticks Cool Linen. The packaging slip confirmed my order. On December 18, 2013 until today December 20, 2013 I have called the number on the invoice (************). I have yet to get a live person only a recording telling me that my order shipped.

Desired Settlement: I would like 1 Fresh Sticks Cool Linen and Hangit Cool Linen that I ordered.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered product. Called back within a 6-hr. or less time frame. Was told it that since it was a Friday it would be at least Monday or Tuesday before it would even show up in the computer. However, was given a cancellation number & assured that once it showed up in computer would be flagged & cancelled. Received e-mail of pending shipment 6 days later. I called them to give them cancellation info. & told it had shipped & I only needed to refuse delivery of package. I called *** ** & went thru steps to refuse delivery. Was given another ID cancellation # & assured it would be returned to shipper. Approx. 4 days later, recieved a "prepare for your delivery" e-mail from *** **. I called yet again, & was told it was being re-processed with the same ID # & there would be no issue. This morning (12/24) there was the package on the porch. Called *** ** & they said "sorry, it slipped by us, there is a note for you to call the shipper to get a Call Tag". Called shipper & was told, "sorry, we do not issue call tags. You can send it back for refund w/ no return of your shipping charges - even though it was never supposed to have been shipped in the first place." It's a vicious circle.

Desired Settlement: Refund for product that was shipped back as well as refund for having to ship back an item that never should have been shipped to begin with. Return shipping was thru *** in the amount of $33.76. There were 2 boxes.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Guarantee/Warranty Issues
2/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Dec. 10th, I attempted to order 3 of these Stone Wave Microwave Cookers. On the FIRST page of the online order form, the website immediately requested my credit card information and stated that I could order ONLY 2 of these cookers. I hesitatingly agreed and submitted the order. THEN a webpage popped up, suggesting I change my order to 4 cookers with FREE shipping. This seemed like a better deal, so I opted for 4 instead of 2. Immediately, the next webpage popped up, stating that I would be charged for SIX COOKERS FOR $69 AND I WOULD BE CHARGED FOR SHIPPING! I was enraged! I never agreed to order 6 of these cookers! AND they charged me shipping! The www.StoneWave.com website is DECEITFUL! It tricks customers by baiting them with a good deal, and then charges them for products that were never requested! I was enraged that Telebrands tricked me this way. I IMMEDIATELY attempted to cancel the order online, but the website does NOT allow cancellations! I IMMEDIATELY called Telebrands. After waiting on hold for 30 minutes and being outsourced to a call center in INDIA, I was told that I COULD NOT CANCEL MY ORDER FOR 48 HOURS because THEIR processing system was inadequate. I IMMEDIATELY requested to speak to a manager. I was told NO manager was available! The sales rep told me I had to call back AFTER 48 hours to cancel the order! I had a business trip with nonstop meetings scheduled the following two days, which made this incredibly inconvenient. But I DID call on Friday, Dec. 13th to cancel the order - after 48 hours - as instructed. The sales representative from India told me she had successfully cancelled the order! She said the product would NOT be charged to my card and would NOT be shipped! FOUR days later on Dec. 17th, I received an email that the product was charged to my card and shipped! I immediately called Telebrands, and was told that they were unable to cancel and that I WOULD BE charged!

Desired Settlement: I've called Telebrands more than 5 times to cancel this order and to receive a refund. I have talked to the manager, who told me *I* would have to cancel the order with *****. I called *****, who said they cannot cancel the delivery! From start to finish, this order has been inconvenient and deceitful. The fact is: TELEBRAND IS A COMPANY OF THIEVES! When Telebrands gets a credit card, they WILL charge you to their full extent - and there are NO refunds. And NO "100% Moneyback guarantee" as they specify on their website! I request that Telebrands INSTANTLY refund my credit card for the FULL amount! I do not want this horrible product or anything to do with their deceitful company. I ALSO request that they change their website checkout process to stop tricking people into giving their credit card information so that Telebrands can overcharge them for unwanted products!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Dec. 5th I ordered a 13x9 bake pan from Orgreenics for $14.99 and $7.99 for shipping. They kept trying to sell me more and wouldn't take no for an answer until I got mad. They had a deal on 8"saute pans -buy 1 and get a second free. On Dec. 17th I received a 8" saute pan, not the 13x9 pan I wanted. I called their customer service and told them the problem. First of all I couldn't hardly understand them, they would not let me speak to a manager, then insisted I ordered a saute pan and proceeded to offer me more to buy. I again got angry and hung up. Today, Dec. 18th I called the number again, found out they are located in India, asked to speak to someone in the US and was told NO. They offer to give me $5 off if I keep the pan. What can be done about a company like this? They are rude, and just ignore the real problem.

Desired Settlement: I would like a full refund of cost plus shipping as it was their fault not mine. Then I would like someone to look into this scam to make sure no one else goes thru this.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought an orgreenic pan. It recently started sticking to the point where I had to use an abrasive cleaning pad and the ceramic has come off. I have followed all instructions and seasoned it every 6 months, so it's not a user error. I called the customer support line and they want me to ship it to California, which would cost more than a new pan from here in Toronto, as well as pay for shipping back! That is unacceptable, I can at least understand paying to ship the Item, but not for them to honor their warranty and ship a replacement back. This is how they make their profits! I've never had to pay additionally to have a company send me back a replacement for a defective item

Desired Settlement: Either ship me a replacement and a prepaid box to mail the defective pan in (both free). Or a full refund of 25$ Canadian.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have watched the infomercial over and over before going to purchase their Hurricane 360 Spin mop read testimonials etc. I called to order this mop and it was to be 19.99 + 12.99 for the first mop and S&H only for the second mop I then asked about the agitator in the top of the bucket and the agitator in the water for the mop and they said oh that is the deluxe model. Well they charged my account $67.97 and said I have a remaining payment the next month of 24.03 so a mop that was show was the deluxe model at the price of two for 19.99 with just having to pay shipping and handling for the second and that shipping would be expedited free of charge and a 10 year warrenty well I was told it would be 6 to 8 weeks etc. Now costs $92.00 I then proceeded to say I wanted to cancel the order because their infomercial is very deceiving. Well needless to say the payment is out of my account and when I called they say call back in 24 hours and we will try to correct it well I have done that the last two days. I am appalled that a company can go on national TV and deceive us!! My friend bought one of these mops at ******* for $40.00 and it is nothing like the mop shown on TV yet the box is Identical the name address etc. I just want my money back with lesson learned only believe half of what you hear and see. This company is giving me a major run around! And deleting my posts of my complaints. There customer service number is ************ They have sent me email to call this number well I have with no satisfaction.

Desired Settlement: I want my money back and I feel they should be honest about their product and show what you actually get and be honest of the cost. Because no where on the infomercial does it state that you have to pay extra for the deluxe model with the water agitator. And the mop they show is plush and about 5-6 inches long from the head and the actual one you get is only 3 inches and very skimpy. The pedal on the bucket is completely different and the handle is completely different and its the same company except you pay full price in the stores. So very sad. I feel if they are so confident in their product the least they can do is be honest.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went to the online (Friday Dec. 6th) www.orgreenic.com ordering site and wanted to order their ten inch pan and could not order it unless I ordered their eight inch pan also. Their was an automotive voice and not an actual person to speak with available. My information was taken and I waited to be able to speak to a person to change the shipping address and the size of the pan but was unable to do so. I then called their customer service number and was told that I could not cancel the order until Monday. I called again on Monday and was told that my order would be cancelled with my confirmation number being *********** and I should call again in 48 hours to reorder on their customer service phone number. I did so and was told that the previous order had not been cancelled and was already being shipped to an address in Minnesota where we live in the summer and where there is no one to take the order or return it as we live in Florida six months of the year. Also the money had already been taken out of my debit card account. I called again today (Wed. Dec. 11th) and was unable to get any satisfaction. The person on the line was very rude and would not consider any other options. Please help me ge a resolution to this situation.***** ***

Desired Settlement: I would like the money already paid to them back to me and my order for the ten inch pans taken and mailed as requested.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for these rings on Sunday, December 8, 2013 with expedited shipping at the cost of $9.99, for this product to be delivered in 3 to 5 business days. I just got off the phone with their customer service agent and I did notify them that when I go to track my order that it has not even been filled as of yet, along with the representative informing me that I will not receive my product until 10 to 12 business days even after I have requested expedited service. I will be getting married this coming weekend and that is why I requested these rings to be here in 3 to 5 business days. Here is a copy of their offer: Why Wait? Our standard delivery time is 3 to 6 weeks. Normally warehouse processing can take 1 to 2 weeks so take advantage of our expedited handling service for only $9.99 and your order will be placed at a priority level, which means it will be at the top of the shipping list for the warehouse to ship within 3 to 5 business days. I believe this falls under false advertising as well as misrepresentation, I am not a very please customer and now that the rings are not going to be here on that promised date, I will have to reschedule my wedding which in turn will be very costly.

Desired Settlement: The business has a responsibility of up holding their end of the agreement that I have already paid for.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: i orderd a set of rings from these people and they sent me the wrong size and only one ring. then i orderd the set again and they also only sent me the one ring (not both that i orderd) and again it was the wrong size. so there for i called them to complain and they told me i didnt order both and the best they could do was send me the one ring and charge me for the other im not going to keep paying for rings that do not fit and are not what i orderd. and also they were very rude and kept hanging up on me. all i asked for was for them to send me the rings i orderd i even offered to send the other two back to them that didnt fit so plz help me. they took the money off of the card for both of the rings and still only sent me one and it was the wrong size. so i was hoping you could please help me get this resolved thank you.

Desired Settlement: i would like them to please send me both of the rings i ordered which are the diamond x4 set which includes the band and ring size seven.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

2/11/2014 Problems with Product/Service | Complaint Details Unavailable
2/10/2014 Problems with Product/Service
2/7/2014 Advertising/Sales Issues
1/27/2014 Problems with Product/Service | Complaint Details Unavailable
1/27/2014 Problems with Product/Service
1/27/2014 Problems with Product/Service
1/25/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I phoned 1-800-******** and made a purchase of a Diamond Z4 Ring Layered TEL*DX4 RING (product ID LWBCR2) for the price of $20. At that time I was offered a free pair of earrings with the purchase of a Diamond X4 Collection Layered TEL *DX4 JEWELRY 10F (product ID LDX4C1) at a cost of $47.90, which I firmly declined. When I received the ring, they had also sent me the jewelry that I had declined and charged the credit card for both items. I am returning both items due to the unethical practice of charging me for an offer I specifically declined. The ring did not fit, but I do not want a replacement for the reason I just stated.

Desired Settlement: I am returning both items for a complete refund of the merchandise total of $67.90 plus the shipping cost of the return, since an unauthorized purchase was the reason for the return. I do not expect to be refunded for the original processing and handling, since that was only charged for the item I ordered and not the one I did not authorize.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/24/2014 Problems with Product/Service | Complaint Details Unavailable
1/24/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: i brought the orgreenic 10" frying pan. i used it and the eggs do not just slide out of the pan. the eggs stuck to the pan and caused a black burned mark. I wrote a letter the the company and they told me the company i brought from was not authorized to sell the product. (***** ******) i was asked to pay to ship the pan to them and pay the have a new pan sent to me. i called the corp office number *** *** ****. i spoke to a lady who treated me like i was dumb. she asked the same question over and over again. they refused to help me. they do not care about how a consumer feels. i was refused to talk to a super. this company needs to get there act together.

Desired Settlement: i want a replacement pan send to me free of charge. and if you want the pan back to send me a shipping label. try to treat your customers better in the future.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am a retired disabled senior who is essentially home-bound. I saw the advertisement for the Stonewave Cooker on television. At a price of $10.00 plus shipping and handling I considered it a bargain and ordered one set, i.e. two crock pots and a cookbook. Several days later, I received a total of six crock pots and a cookbook. My debit card account was billed $87.00. As soon as I realized this, I called the customer service help line posted on the web site. The customer service person did not speak fluent English, and I had a difficult time explaining the mix-up to her. I immediately called my debit card account manager and placed a stop payment on that transaction. The web site also explained that their return policy is 30 days upon receipt, if theitems have not been used or are perishable. The web site will not accept C.O.D. packages. Am I to bear the cost of shipping back to New Jersey, for items and quantities that I did not order.I received a call from Telebrands Customer Care today, telling me that I can expect a new shipment within a few days. Is there no end to their arrogance and utter contempt for my wishes !!

Desired Settlement: I wish to return the product to the vendor, at no cost to me. Please telephone me as soon as the issue is resolved. Thank You.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Complaint Details Unavailable
1/17/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On Nov. 06, 2013, I attempted to order the Insta Bulbs but website is set to confuse the customer. Instead order 1 set of Insta bulbs, the customer ends up with more 3 -5 sets. After verifying the confirmation receipt, there were 5 sets of Insta-Bulbs. In effort to be proactive I called customer service the following morning 11/07/13 to cancel the entire order. I became uncomfortable with how the 5 sets were added to the order. The Indian rep. stated he would notate the account but that did not happen because the order was shipped 11/14/13. If the order hadn't been transmitted to system yet, I could you document the records. He insisted I would not receive the order that it was canceled 11/07/13. I found that more and more people are having issues with the company forcing a sale even when canceled.

Desired Settlement: I want the entire amount refunded to me because it shouldn't have been shipped. If the customer canceled an order, they shouldn't force the sale and charge the account.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item called Plaque Blast that was delivered - one of the bottles had leaked its entire fluid contents all over the box and was now empty. I tried numerous times to contact the company to get the product replaced but was told each time "we have no record of your order and do not even sell that product", even though I can see both the product and my order on their website. Order # **** ********.

Desired Settlement: I would like the product replaced and if that's not possible, I would like a refund.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the Rabbit-TV system on 12/5/2013. I ordered 1 Rabbit TV for $10.00 An additional one for $6.99 PLUS S&H for $6.99 a total of $23.98. I was debited $95.00. I called repeatedly to correct the order. My first call was placed the day I ordered the Rabbit TV. I was told the order is not on their screen yet I have to call back 11/6; and they would make a note of the changes. When I called back 11/6 the next day, I was told that the order was shipped, when in fact it was not shipped until 11/7. The online advertisement clearly states if you need to change your order if it incorrect you can absolutely change it. This was not the case. I received the Rabbit TV on 11/9, before opening it I called and spoke to ******* ******, and was told that I would be refunded $78.01 by Friday 11/15 that did not happen. On 11/16 I was credit $25.00, I was furious. When I called on 11/16 I was told that the payment would be sent in increments. Totally wrong. ******* ****** did not say I would receive my money in increments. I then in turn went to the post office on 11/16/2013 and mailed the complete package back; tracking number ********************** I am looking for a complete refund of $70.00 plus $2.97 postage. I tried repeatedly to change this order was lied and mislead to. The business practice was totally unacceptable. Today I am filing this report to you. Thanking in advance for your help, ********* *****

Desired Settlement: I want a total refund of $72.97 which includes shipping.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: over charged 200.00

Desired Settlement: refund whole price of 224.96..i canceled order and returned product un opened to them ALL

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After purchasing an InstaBulb in August 2013, I followed the instructions to peel off the paper and stick the bulb to the wall in my den. Not only did the product not stick to my wall, it totally stripped off the paint and left a big gash where it had been. I called Telebrands and emailed ***** as instructed by the person in customer service. ***** emailed me back, saying the company would not pay anything for repair. She conceded that the InstaBulb can damage paint, but said that there was the option of screw holes. Her response directly contradicts the instructions on the box and enclosed inside. There is no warning about paint being stripped to be found anywhere in the InstaBulb materials. Indeed, the box has a picture of a hand sticking (not screwing!) an InstaBulb to a white wall. Furthermore, everything in the materials gives instructions for sticking, and there are no instructions for screwing the bulb into the wall. On the box by the InstaBulb trademark, it says, "The Stick-Up Light Bulb." Elsewhere on the box, it says, "Just Peel and Stick." The enclosed instruction sheet inside the box also includes nothing about screwing the bulb, and only gives the option of "peeling and sticking." It instructs consumers to stick "stick the base into a clean, dry area." Again, there is no warning whatsoever that the base of the InstaBulb could damage dry paint. Finally, it doesn't look like screwing the bulb into the wall is even a possibility. The only screw holes I see, and the only ones mentioned in the instructions, are for replacing the battery. It doesn't look like there are any screw holes suitable for attaching the device to a wall. ***** has never responded to my attempts to contact her after her initial email.

Desired Settlement: I would like a settlement both covering purchase of the product and the repainting of my wall in the den that will now be necessary because of the defective product and its misleading advertising and instructions.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two books from this company, when I clicked on next it went straight to billing and my card was charged. It was charged for three of each book, four calendars, a group of seeds, and a card for something. I contacted the company immediately to correct the errors, they said they would not have the order until Wednesday, I placed the order on Monday, Nov.4,1013. I contacted the company on Wednesday and they said they could do nothing as the order was in shipping, on Thursday I contacted them and they said to check back the next day for the tracking number. I had to wait until I had a tracking number, I received the tracking number and contacted the shipping company and explained what was going on and they checked, they said the item had a label on it at 7pm. the previous evening, but had not shipped, they suggested that I contact the company and have them pull the order before it went out. I called them the first customer service representative I spoke with (*****) hung the phone up on me. I called back and got a *****, who was nice enough to get me to the supervisor. He said the order could not be canceled it had shipped. I told him what the shipping company said and he informed to refuse it when delivered. I expained the package would not be delivered to me as I am too far off of the road, it would be dropped on a neighbor's porch. He said if that is the case then take it back and ship it at my expense to them for a refund. On their web site they state plainly that orders can be canceled. I have gotten nothing from them except rudeness and uncooperation. They dumped on me the responsiblity of getting the package back to them. They made no attempt to cancel my order and kept giving me false information when I tried to cancel through them. This is the worst company I have ever dealt with and they have their site set to get the money out of your account without and final consent. If they had that I could have seen that the order had been tripled and fixed it before it was processed. 

Desired Settlement: DesiredSettlementID: Refund I want the full amount credited to my account immediately, not weeks from now due to their incomptence. I am not accepting their shipment, I refuse to send it back at my expense. I have left orders to the shipping company (****) to return the package prior to delivery to me. Their web site removed money from my credit card before a confirmination. The same day I ordered it went on my card. I have contacted the credit card company to stop payment, but they said it has

Consumer Response:
Complaint: *******

I am rejecting this response because: There was no confirmination page before payment was processed. When I called immediately after seeing the order that had been placed was wrong. They told me they could not cancel it until two days had passed to call back, when I called back two days later I was told it was sent to shipping and they could do nothing until they had a tracking number. The individuals that I spoke with were rude, one even hung up on me when I was trying to cancel the order. I did receive the refund, but they were very unprofessional and rude, not helpful at all on correcting the error from the beginning. Instead just gave me the runaround.



Regards,































BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: i ordered the stonewave microwave cooker,which said buy one for 10.00&s/h(6.99)which comes to 16.99 and you could also get one more for just s/h 6.99,that should have came to23.98 for the two.when i got my credit card ststement i had been charged 56.99 icalled the company to find out why,i was told that it had been over 30 days and it was nothing that could be done,i called my credit card company and was told to try again to get someone that could help fix this with still no help,everyone i talked to said just about the same thing.i was also asked for a orde # which i never recieved and thier was no paper work in the box i got,nothing to say what was in the box or the price and when i told this to the people i spoke with they as much as said i was not telling the truth,they said it was no way anything went out with out a packing slip,I DIDNT GET ONE.and no order # over the phone.also they do not work like what is said in the recipe book,i tryed 3 things just the way they said inthe book,and got a mess each time,the poached eggs,the egg omelet,the loaded diced potato.this product works very badly.

Desired Settlement: the return of the price i was over charged to my credit card

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/6/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: In January, 2013, I purchased an “OrGreenic” pan offer from a television ad. I don’t often do this, but after purchasing one of their pans from *******, and having less than satisfactory “non-stick" results, I returned it. Shortly after, I saw the ad on television. I thought I’d give it another chance and order directly from the company. After all, the ads were very promising that NOTHING sticks to these pans. I “seasoned” the pans according to the directions given before using them, and then proceeded to use them. From the very beginning one pan had an approximate 2” X 2” square area that food would stick to. I also noticed that the color of the pan surface was a different shade of green than the other, but dismissed it as nothing. Within a couple of months, the other pan began to have sticking issues as well. Since the email I received from them stated, “Your satisfaction is 100% guaranteed or simply return it and we'll refund your purchase price less shipping and handling”, I decided to call to get directions on how to make the return and receive a refund. When I called today, 11/13/13, I was told that there was only a 60-day refund for the OrGreenic cookware. There was nothing in my paper work, or in the email that mentioned anything about a 60-day refund. In fact, even the website states on the main page, "If you don't love your Orgreenic cookware, just send it back for a refund of the product price.” So, you can imagine how upset I was when I heard this. I was upset about the money, but more importantly about the false advertising AND misleading me, as a consumer, about the warranty. I DO NOT want a replacement. I’ve already tried three of their pans and they do not live up to their “non-stick” claim.

Desired Settlement: I would be grateful to receive a refund for the cost of the pans. $19.99 for the first one and $12.99 for the second, for a total of $32.98. I understand I will not be refunded the $6.99 S/H fee. I would also like the BBB to file this complaint so that other consumers know about the misinformation regarding the warranty coverage from this company. I will never order from them again.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

1/6/2014 Problems with Product/Service | Complaint Details Unavailable
1/6/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
1/6/2014 Problems with Product/Service | Complaint Details Unavailable
1/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/13/2013 Problems with Product/Service | Complaint Details Unavailable
12/13/2013 Advertising/Sales Issues | Complaint Details Unavailable
12/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Multiple issues with this company: 1) during the check out process an additional light angel product was placed on my order without my authorization. There was no order confirmation page so there was no way for me to remove this item or prevent it from being added in the first place. Order placed on 10/21. 2) I called to cancel this additional item, and was met with HORRIBLE customer service. They are located in India and do not speak clear English. The gentleman insisted that the order had not come through their system yet and to call back tomorrow when the system updated. Called on 10/21 moments after the order was placed. 3) I called back the following day and was told the same thing. No order in the system yet and needed to call back the next day. I repeatedly asked how long until merchandise ships so I don't miss the chance to cancel the order (I wanted to cancel the complete order at this point). I was told it takes 4-6 weeks for merchandise to ship so there would be no problems cancelling. Called on 10/22. 4) I called again the next day. I was told the order has already been processed and shipped. There was no way to cancel. When I asked for a tracking number, the rep, ******, could not provide it. She refused to transfer me to someone who spoke better English, she refused to transfer to me someone in the US and she refused to get a Supervisor on the phone. Then I noticed the billing error. Called on 10/23. 5) When she read me back my order, the total amount being charged to me was MORE then my original order confirmation total. My original order confirmation (order number #*********) stated the total was $46.48. The total amount of the order that ****** provided me was $47.04. This is the amount that is also on the order invoice under "track my order" online. They are processing an unauthorized amount on my bank account. Looking at the order amounts, it appears that the additional charge is due to them charging me tax on my shipping fee.

Desired Settlement: I sincerely do not believe the merchandise has shipped out yet. That is not how *** works. I would like the complete order cancelled and a full refund issued. If the order does ship between now and the hopeful resolution, I want Telebrands to contact *** and have the package returned to sender. I do not want to have to deal with the return process and additional horrible customer service. Again, this option also needs a full refund. I was told by customer service (******) to refuse the package if it reaches me. I fully plan to do this, but I do not want an argument about shipping charges. I want a full 100% reimbursement.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two ped eggs on sept the 12 for the price of 22.98 with free shipping and a free heel balm. It said to arrive in 4 to 6 weeks which was fine. Then around oct the 8 I decided to check the status it had been cancelled when I called to ask why the guy I spoke with said because they didn't have the product in the warehouse I asked where my money was and he said it was being refunded and check my account in 2 to 3 days. I called back oct the 22 because I stilled had not received my refund the lady I spoke to this time told me I never got charged for the product which is a lie because I checked my account 5 mins after the purchase and they took the money out even when I checked the status online it showed it was paid. all I really want is the product or my money back.

Desired Settlement: produce product or refund and make sure all their employee's are on the same page.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Natural Solutions to things that bug you book. Received the book ok and was charged for the book. Not a problem. A week later I receive a second book with a note that they were out of the softback book and shipped the hard back book instead. Naturally I believed it was an error and tried contacting the company tonight. Here is the problem, we considered ordering the book last year and cancelled at the last minute after providing a credit card. They took the funds but refunded the full price last year when we cancelled. This year when I order the book, gave them a different credit card. They debited my account and I received the first book. When I received the second book, I checked my bank and they debited the card from last year. Now they won't refund the money for shipping and handling stating I ordered the second book. I believe this is their error due to the shortage of soft back books.

Desired Settlement: Refund including the shipping and handling on the second book.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased two flexible hoses and both leaked and sprayed water out of the connector piece after only a few uses. I called the company and received no refunds or any action to make it right. I ordered one 100 foot hose and they ended up sending me two 50 foot hoses. they stated that they were out of the 100 ft hose. this product is misrepresented in their TV ad as well.

Desired Settlement: send me my money back as the product is defective

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I am filing a complaint on behalf of ******* *******, age **, non-English speaking, and security guard on minimum wage. Three months ago, he saw an advertisement on TV about a light weight hose and was intrigued. Since he is old and can't lift a regular hose, he wanted one. In his own knowledge, he ordered a 20 foot hose for $20 but what he received was something else. He received multiple boxes of hose and was charged $267.66 by TSP Flexable Hose on his credit card. Since he figured that it was his fault, he decided that he would keep the hose and charge it to experience. The next month, he was billed for $59.95 by *** ******* ******* and $24.95 by *** ***** ****. He doesn't remember ordering from those 2 companies but when he called his bank to file a complaint, he found out that those 2 companies came as a package with the hose he received. He was confused and had to ask for my help. We immediately filed a complaint with his credit card company and tried to cancel those memberships and return the hoses. The bank was able to credit him for the *** ***** **** but not for the *** ******* ******* because they had sent a transcript of the call. I read the transcript and saw that it was underhanded and unethical. The questions were hidden on top of other questions that someone who doesn't speak English as their first language would be confused and be hoodwinked by it. When I asked ******* if he remembers the telemarketer asking him if he understood the "terms of use," he replied with "of course, I know how to use a hose" in my language. He also mentioned that the person he spoke to almost sounded mechanical and wouldn't let him speak. The way those companies sold him the product with hidden products on top of it sounds very disreputable and should be looked into by the Better Business Bureau.

Desired Settlement: ******* would like to return all the hoses and be refunded in full for $267.66 by TSP Flexable Hose and be reimbursed for any return shipping label cost. He only ordered 1 $20 hose and he shouldn't have to pay return shipping label for TSP Flexable Hose's shipping or telemarketing mistake. He would also like to be refunded in full for 2 months unused subscription of $59.95/mo. by *** ******* ******* who sold him the product without his knowledge or without proper explanation of the product.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/13/2013 Problems with Product/Service
12/9/2013 Problems with Product/Service
12/3/2013 Problems with Product/Service
12/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company has a faulty defective product known as "Pocket Hose" on store shelves. I had 2 hoses that failed in 1 to 2 months. I tried to get a refund from this company for one of the hoses and I stated in writing I wanted a refund--they sent me another hose instead.

Desired Settlement: They should refund me the $20 I paid for their faulty defective product, and then they should pull all the Pocket Hoses off all store shelves until they solve the problems they have.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: today, October 13,2013, I was online and purchased two olde Brooklyn lantern at the price of $12.99 + $6.99, when I got to the page statingamount of total bill, my credit card was charged $92.91. I immediatelycalled there customer service number and told them to cancel the orderthey told me to call back tomorrow 10/14/2013. I then checked my bankaccount and I had already been charged the $ 92.91 to be deducted from mychecking account. I sent a e mail to my bank regarding this issue to stop payment an I also called customer service of my bank. they are not surethis if it can be stopped. I will call my bank officer tomorrow to hopefullytake care of problem. I understand after the fact that the BBB has had a number of complaints regarding this company. I am a senior citizen and am on a limited budget and this is an incredible amount taken out of my bankaccount. I am at this time requesting a settlement of this complaint.thank you for your assistance,******** ** ************* ********************

Desired Settlement: I would like an immediate refund in the amount of $92.91 that they tookimmediately from my checking account via check card, ****. I do need thismoney a.s.a.p.also this company should be removed from the internet as they are scammersand thiefs advertising falsely.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Problems with Product/Service | Complaint Details Unavailable
12/2/2013 Problems with Product/Service
12/2/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased two Pocket Hoses from this company, within less than the first 30 days, one broke. I called them, they sent me out another. Within the next fifteen days after recieving the replacement hose, the replacement, and the second one to my original order both broke. I called and stated I wanted a refund. I was told 3-5 business days. I called back when I did not receive my money, and I was told the refund was never placed for processing, and that I had to mail back in the products. I told them no one said that the first time, and I had already thrown them away. They then stated that was fine, and they would process my refund, and I would again have to wait 3-5 bussiness days. The time had passed, and still no money. I called again, only to hear the same story as the last time...No refund was ever placed for processing, and I had to mail back in the broken products. Again, I explained everything to them, they said fine, I thre them away so not to worry about sending it back to them, and wait 3-5 bussiness days to get my refund. STILL NOTHING!!!!!! It's been close to a month now, and NO REFUND!!!!!

Desired Settlement: I want my refund $55.97, and no more games, and run arounds with this company!!!!

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with this company and the delivery date has passed and they are not even able to provide me with a tracking number and won't cancel my order

Desired Settlement: I wish they just remove the charge or refund my card in full

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We purchased a Kansas City pocket watch in April and had it shipped to our brother for his birthday. He received the watch and loved it, but it stopped working a few days later. We just found out about this problem. We called their customer service department but they said we were out of luck because its past the 30 day warranty and we didn't buy an extended warranty. We were never told about an extended warranty. We are VERY VERY UPSET that they are treating us this way. Here is the invoice number: ********

Desired Settlement: All we want is a replacement watch. It's only fair.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 3 Pocket hoses and within a week one has broken. I called customer services and was told they would not replace the hose or refund my money. Yet their website clearly states that they 100% guarantee their product.

Desired Settlement: Since I have heard several people have had similar problems, I would like a refund for all 3 hoses ($16.99 each).

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/22/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My * year old daughter wanted an automated bird for her birthday. When you order the bird they offer you a bird cage for an extra $9.99. I ordered both but only got the bird. I notified the company multiple times and every time I get the same answer. It will come in 7-10 days. I originally ordered 8/11/13. Today is October 8th, 2013 and after * calls, still no bird cage. You get people (in India) that never answer your questions and just keep telling me to trust them it's on it's way. I believe I have been very patient and after being told today my new priority order will be here in 4-6 weeks I gave up!

Desired Settlement: Replacement or refund. My daughter still wants the cage. I'm just afraid I'll never get it at this point.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/18/2013 Problems with Product/Service
11/18/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/18/2013 Billing/Collection Issues | Complaint Details Unavailable
11/16/2013 Billing/Collection Issues | Complaint Details Unavailable
11/11/2013 Problems with Product/Service
11/11/2013 Problems with Product/Service
11/6/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a pocket hose from a telebrands local dealer and within 2 months the hose exploded!!! It literally flooded part of my home.

Desired Settlement: I want a full refund for this clearly faulty product. When going online everyone has the same problem with the hoses exploding.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order for Stone Wave cookware arrived and the order was incorrect. Ordered online-they claim I ordered three sets of 2 individual cookers. I ordered two sets of individual cookers and a Deluxe/Large cooker. How the order got changed in going through their system, I do not know. Considering what has transpired since, I have no problem believing that they can make such a mistake. Talked with three different Customer Service Reps, and "***** *****" stated that I could keep the incorrect item sent( 2 extra individual items) and she would send the Large (Deluxe) sized item left off my original order at no cost.(Confirmation #********. The shipment I received today, which was supposed to be the Large capacity Stone Wave, arrived and it was another two-pack of the individual Stone Wave cookers( this now gives me a total of 8 individual on an order of 4 individual and one Large/Deluxe) Today, I have made three calls. I have not raised my voice, been threatening, used profane language or tried to intimidate, but every time I ask for a Supervisor ( or ****** ***** or ***** ******-names I got from the BBB site) I am initially told they are not available, and when I ask for the Corporate Office number, I am told the Large/Deluxe is "out of stock" and they hang up on me. I have been left with a dial tone there times today, and I don't think it is reasonable to ask that I do more before filing a formal complaint with the BBB.

Desired Settlement: I would like for them to pay the postage to take back the two-pack received today, and send me the Large/Deluxe I ordered. ( there are only two adults here-I don't need more than 4 individual and one Large . I now have 6 individual -not counting the two they sent today) )I would like the Lead Customer Service Representative ( Ms. *****-or whoever holds that position now) or above this level to take personal responsibility for ensuring that this is handles professionally this time.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Sept. 9th I made a telephone order for a book offered on television. The book was offered for 19.99 with another companion book and a calendar for free and free shipping. When I got the automated phone service to order, I realized that what I was ordering was NOT what was offered on television. The automated service kept asking about add ons and such which I did not want nor did I want to take time to listen to all of that. I just wanted to cancel the order, but was not offered that option. I immediately called the Telebrands customer service and requested that my order be cancelled. I was told that I could not cancel at that time due to the fact that the order had not yet entered the system, but if I called back after 24 to 48 hours, I could cancel. On Sept. 10th, the next day, less than 24 hours later, I called again and requested that my order be cancelled. At that time I was told that I could NOT cancel the order because it had already been processed!!!! The customer service agent offered me a ten dollar credit against the order. I accepted the credit, thinking that the credit would make the 19.99 book half price and I felt that would be fair. I was given a reference number for the credit. Sept. 17th, my order arrives. In the box was 2 of the SAME book and a calendar. The books were EACH billed at 19.99 and I was also charged for priority processing of 9.99. Making my total billed to my card, $49.97 I called customer service again to express my dissatisfaction that my order for 19.99 had been turned into an order for 49.97 that I was not allowed to cancel. I asked that my card be credited. I was told that I could not get credit without returning the books at my own expense. Also they refused to credit the 9.99 processing fee that they had also charged. So, in order to return these books it was going to cost me about $20 plus my time and I would have nothing, for an order that I WAS NOT ALLOWED TO CANCEL in the first place.

Desired Settlement: I want a postage paid return shipping label to return the second book that I was billed for that I did not knowingly order and was not able to cancel.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/5/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Billing/Collection Issues | Complaint Details Unavailable
11/5/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: a charge was made on my debit card without my authorization and the company stated they would not cancel this purchase until it was delivered to me. And once it is delivered to me, then I would have to returned via UPS, and then my funds would be refunded after 7-10 business days after it was returned. I need my money on my card due to my bills I need to pay.

Desired Settlement: to cancel this order and put my money because I live from paycheck to paycheck, so now I'm in jeopardy of getting my services disconnected because of the p

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

11/4/2013 Problems with Product/Service | Complaint Details Unavailable
11/4/2013 Problems with Product/Service | Complaint Details Unavailable
11/2/2013 Advertising/Sales Issues
10/31/2013 Problems with Product/Service | Complaint Details Unavailable
10/29/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/29/2013 Problems with Product/Service | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Complaint Details Unavailable
10/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received 2 kitchen/cleaning books from this company that were shipped to my work address (P.O. box). My wife nor I ordered these books. Our bank account was charged $23.98 for these books. I did NOT authorize this charge. I have called the company several times and they tell me that they have no record of shipping us the books or of charging us for them. Yet, I am calling them at the phone number that is printed on the invoice included with the books AND on the charge on my bank statement. I have faxed them a copy of the invoice and my bank statement showing the charge on 2 occasions as they requested. On 2 different occasions they have asked me to call back in 7-10 days, which I have done. When I called this morning, they said that I must ship the books back at my expense. They have never asked me to ship the books back until today. I have been working on this for 6 weeks and they just now tell me this, so it will be several more weeks before I get my money back. This company is committing fraud and getting away with it. I have no idea how they got my debit card number/checking account number or address. I did not order these books and I am not going to pay to ship them back. They will not send me a postage paid label or refund my shipping cost, even though I did not order these books.

Desired Settlement: I just want my money back and I want to warn other people about this company. They are committing fraud and should not be allowed to operate a business this way.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Problems with Product/Service | Complaint Details Unavailable
10/21/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the book over the phone and wanted to verify the amount charged to my credit card. It also had said free shipping but I did not receive that and was trying to question it.The customer service number they gave never even rang it just went to dial tone************. Looked online and found the book was cheaper on their website. Same problem cannot get a customer service representative to check my order or anything. I would like to cancel the order but I cannot get anyone on the phone. There was no verification of order or opportunity to cancel or speak to anyone at anytime during ordering or afterwards. I would like a refund and not get the product but there is no one to contact. I spoke to my bank and they said there was nothing that they could do my account was already charged and to keep trying to contact them.

Desired Settlement: I would like my account refunded and order cancelled.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 pocketpals for ** ********* birthday and I ordered them 2 months in advance of ** ********* birthday. It took them almost 2 weeks before I could even track my order online. I called and they said they didn't even see my order yet and to wait. Advertisement and messages from the (800) number said we can track our order after 48hrs ( haha Yah right) Lie number 1. I waited another week or so and WOW I can see my order online but I get a message to check back in 24 to 48hrs for my order to process. So I wait and wait and wait. almost 4 weeks later still the same thing I called the company and get nowhere. Plus I never get to talk to someone who speaks english. I called a total of 6 times trying to figure out where my order is. I did get to talk to a ***** ****** at the company and he said they were back ordered and that's why it is taking so long. He waived my Priority shipping cost that I asked for and he also waived the shipping for both pocket pals and then promised my that they would be shipped no later then July 15th. Well here it is July 19th and they still haven't shipped. (HAHA go figure) Lie number 2. I called again and they said were sorry they should ship any day now but cant tell me when. and offered me another discount (haha the same discount that they already gave me) haha so my confirmation for my discounts was another LIE (Lie number 3). well ** ********* birthday is next week and NO pocket pals after 2 months of fighting with this company. and Lie number 4 is they said allow 3 to 6 weeks for delivery. Well its been 8 weeks for me and my products still haven't shipped. They sold me a product that was not currently available and I ordered well in advance for full time delivery of 4 to 6 weeks. almost 10 weeks later receive a post card saying its back ordered.

Desired Settlement: For all the frustration and hours spend on the phone and ruining ** ********* birthday.( All my *** *** ******** wanted for her bday was these products) I wish the company to provide ** ******** with these products.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered online on August 18th, a (1) Stone Wave (price $10 plus $6.99 shipping) at ******************************** , the advertising claim order another separate only $6.99. During the process online the customer never has the option to buy the "another separate stone wave $6.99. I decided to buy online only ONE (I have the receipt printed out). for $16.99 total. I never received on my email notification about the purchasing. The order number online does not match with my order, even belongs to somebody else, it is personal information, that is violation to my private information, maybe somebody else can have my personal information too. ( I got the copy with me). By Tuesday August 20th, I ordered by phone to be charge in the same order the "another separated stone wave $6.99", they did, the customer service repeat and confirmed by phone what I bought and told me "Madam, you will be charge for $6.99. I never received notification email. Today August 30th still I checked my checking account and they charged me $56.99. I contact the customer services looking for explanation about it, but they told me that maybe I may the mistake during the process and I ended buying something else for $40. I never did that i got the copy of my purchasing online printed out. That's all. This company have a malpractices, unethical collection and take advantage of customer by giving not information or notification of purchasing to their clients, and in the main time they charge for goods that you never ordered. I had talked to customer service and supervisor, finally they gave me a number that never match ******* to track my order, when I was talking to him, I made them wait in the phone to make sure that was the correct order. When I hang off the phone I tried to track my order again with the same number they gave me and belongs to somebody else.

Desired Settlement: I told them to stop the order, they told me they can't do that, that I can refuse the order, and they will refund the money in my checking account in a 2 weeks. Given to the malpractices that this company is doing it not only with me, if not with more customers, which I had read in another websites complaining about the same thing, I want they stop the shipment talking to their carrier and putting my money back as far as possible.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Telebrands has been charging $14.99 to my debit card for 13 months without my consent, or even my knowledge. I have tried contacting them and have received no reply.

Desired Settlement: I wish to receive the 13 monthly charges of $14.99 that were wrongly taken. I also wish to never be charged wrongfully again. I want to be removed from the charge list.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 8/ 22/2013, My husband *** ordered The Light Angel from Telebrands. The order was for 1 deluxe Light Angel and for additional $ receive a second Light and A Olde Brooklyn Lantern. Total price of $ 42.96. This included Free Ship and 0 Tax. We received our products. One of the Light Angels has a defect. The sensor is all milky and looks burned. The light will not come on. The Lantern is made of very thin tin. My ** **** *** ******** cut his hand on a piece of metal that wrapped around the back of the Lantern. This product has sharp edges and is unsafe. Today, September 9,2013 at 11:52 am (my time) I called Customer Service at **************. I did not get a name. I proceeded to tell him EVERY DETAIL about this order. He said that he would gladly send me a new light at no cost. I told him NO THANK YOU. I do not do business with a company that sends Used, Faulty and Dangerous products. I even told him if I purchased this from a Store, I would take it back for a full refund! All he kept saying is that he will send me a new light. I kept telling him NO. I want to return this faulty product and I SHOULD NOT HAVE to pay for RETURN POSTAGE! Where is my 100% SATISFACTION GUARANTEE that is stated on the packing slip/invoice? We did this dialog for 10 minutes, I asked for a supervisor 5 times. FINALLY, after 2 minutes a supervisor gets on and I proceed to tell him the problem that I want to return the items, NOT have to pay shipping. All of a sudden he cuts me off saying I can't understand you, your breaking up, hang up and call back, I can't hear you!! He was talking over me constantly, would not give me a 2nd chance to explain the problem, he kept talking over me. I told him to wait a minute and let me talk, he said fine and then started with the I can't understand you etc. He was VERY RUDE! This conversation took 12:39 mins. I just want to return the whole order, they can send me a free shipping label and I want my $42.96 credit and free return shipping.

Desired Settlement: I would like my $42.96 credit back and also a FREE SHIPPING label sent to me from the company. It is not fair that I have to pay to ship a USED, FAULTY and DANGEROUS product back to the company.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My wife ***** **** ordered an Organic Frying pan under order ******** and did not realize that there was an additional shipping cost until the order was closed (the system does not alert you of that before closing the sale).They add a $10.00 shipping charge to orders placed outside the Continental US for reasons they could not explain since they ship **** which includes Puerto Rico a US territory for which the **** rates are IDENTICAL to the ones in the Continental US.That is not only unwarranted but discriminatory since rates (again) are the same under the **** system.A lady at customer services dare to indicate that it was due to different time zones,unbelievable !!!!!!.Its a ripoff for non continental US residents who use ****

Desired Settlement: Refund the $10.00 which are not required to ship to Puerto Rico under the **** system

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a $10 item plus stated $7. Shipping charge. Today they sent all sorts of unordered merchandise and billed my credit card for $86.93. The representative, a ** ******** ****** in customer service, acknowledged that we are due $71.94, but insists we have to return the unordered, heavy junk and absorb the expensive mailing costs. They will not credit our account until we do this.

Desired Settlement: The full amount of $71.94 plus the cost of shipping, not yet determined

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered 2 pocket hoses from this company. We received both of them, and a few days later we received a package sent to ***** ******. We do not have a ***** ****** in our office so we shipped it back. At the end of the month we were looking at our bank statements and notice we were charged for 4 pocket hoses. They shipped two additional pocket hoses to this ***** ****** and charged it to our account. We contacted them and explained everything to several different people, they finally said they would get it straightened out and send us a check to refund for the extra two hoses that we didn't order. After 10 business days we received a check made out to ***** ******. Since we do not have anyone in our office by that name there was no way for us to deposit or cash it. We called them again. After talking to several people again they said they would get another check sent to us with my name on it in 7-10 business days. After the 10th day we still never received a check. I gave them another call. This time they said they could not refund the money to me because ***** ****** name is on the account. After asking numerous times to speak with a supervisor they finally put me through. The supervisor said he would get the check sent out it would be 7-10 business days. After that the 10th day we still had no check. I called them again. After talking to several people they told me it would be an additional 3-4 business days. We still don't have a refunded check in my name. Our original order was placed in May. I feel like there is no excuse for this.

Desired Settlement: I would like the refunded check within the next 3-4 days written out to ****** ******.

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

10/17/2013 Problems with Product/Service | Complaint Details Unavailable
10/15/2013 Problems with Product/Service | Complaint Details Unavailable
10/15/2013 Problems with Product/Service | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
10/15/2013 Delivery Issues | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Billing/Collection Issues | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Billing/Collection Issues | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Delivery Issues | Complaint Details Unavailable
10/15/2013 Advertising/Sales Issues
10/15/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/15/2013 Problems with Product/Service | Complaint Details Unavailable
10/15/2013 Problems with Product/Service | Complaint Details Unavailable
10/10/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/8/2013 Delivery Issues | Complaint Details Unavailable
10/8/2013 Problems with Product/Service | Complaint Details Unavailable
10/8/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/8/2013 Billing/Collection Issues | Complaint Details Unavailable
10/8/2013 Problems with Product/Service | Complaint Details Unavailable
10/8/2013 Billing/Collection Issues | Complaint Details Unavailable
10/8/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/8/2013 Billing/Collection Issues | Complaint Details Unavailable
10/7/2013 Billing/Collection Issues
10/5/2013 Problems with Product/Service
9/30/2013 Delivery Issues | Complaint Details Unavailable
9/30/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
9/30/2013 Billing/Collection Issues | Complaint Details Unavailable
9/30/2013 Problems with Product/Service | Complaint Details Unavailable
9/30/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/30/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/30/2013 Problems with Product/Service | Complaint Details Unavailable
9/28/2013 Problems with Product/Service
9/25/2013 Problems with Product/Service | Complaint Details Unavailable
9/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/23/2013 Problems with Product/Service
9/22/2013 Problems with Product/Service | Complaint Details Unavailable
9/16/2013 Problems with Product/Service
9/16/2013 Billing/Collection Issues | Complaint Details Unavailable
9/10/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
9/9/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/9/2013 Billing/Collection Issues | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/9/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/9/2013 Problems with Product/Service | Complaint Details Unavailable
9/6/2013 Problems with Product/Service | Complaint Details Unavailable
9/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered from the automated customer service phone at night........2 mop heads were ordered in error. The mop head that comes with the mop and and 1 extra mop head was the order. Customer service instructed me to refuse package from usp, and I could reorder again. So much trouble trying to get money back, I did not order again. and stated money would be refunded to my debit card. This has been going on for approx a month and a half. Customer service will state money will be back in account 3-5 business days...money is not in acct......call back customer service will state 5-7 days money will be back in account.....money is not in account. This goes on and on and on with the run around each time. I hope the last information is true from corporate office. Rep stated my money will be in my account by Wednesday, surely Friday.

Desired Settlement: Money, credited back to my debit card account

Consumer Response: all my money was refunded and I appreciated the representative for doing so. Customer service made me suffer in getting my money back after returning the merchandise. Thanks for the prompt service

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/5/2013 Problems with Product/Service | Complaint Details Unavailable
8/26/2013 Problems with Product/Service | Complaint Details Unavailable
8/26/2013 Problems with Product/Service | Complaint Details Unavailable
8/26/2013 Advertising/Sales Issues
8/26/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/26/2013 Problems with Product/Service | Complaint Details Unavailable
8/26/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
8/26/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/26/2013 Problems with Product/Service | Complaint Details Unavailable
8/23/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered from www.pockethose.com one 100 foot hose however, they were out of the 100 ft hose and sent me Two 50 ft hoses this was unacceptable because I requested the 100 ft hose. I called them and they said they would resend me the 100ft hose however they sent the same two 50 ft hoses. I return the two 50 ft hoses on 7/16/13 and it arrived at their location on 7/18/13. I still have two of the 50 ft hoses but I was told that I would be refunded my money ( $51.94) I called and a woman gave me a Reference number for my refund (*******) however she said it would take 7 to 14 days for me to receive my refund. This has not happen I am in the process of returning the other Two 50 ft hoses that I was originally sent. The bottom line if they did not have the 100 ft hose they should have not charged my credit card. I have proof of this transaction and I can send addtional information if needed.

Desired Settlement: I have returned the two hoses that were 50 ft and is in the process of returning the original 50 ft hoses that were sent in the place of the 100ft hose that was not available when I first requested ONLY 100ft hose. They refuse to honor my request. I want my money returned ASAP! https://www.pockethose.com/?********************************

Consumer Response: complaint has been settled $43.95

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/13/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
8/12/2013 Delivery Issues | Complaint Details Unavailable
8/12/2013 Problems with Product/Service
8/12/2013 Problems with Product/Service | Complaint Details Unavailable
8/12/2013 Billing/Collection Issues | Complaint Details Unavailable
8/12/2013 Billing/Collection Issues | Complaint Details Unavailable
8/12/2013 Problems with Product/Service | Complaint Details Unavailable
8/12/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
8/12/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2013 Problems with Product/Service | Complaint Details Unavailable
8/12/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/12/2013 Advertising/Sales Issues | Complaint Details Unavailable
8/11/2013 Problems with Product/Service
8/11/2013 Problems with Product/Service
8/7/2013 Guarantee/Warranty Issues
8/6/2013 Problems with Product/Service | Complaint Details Unavailable
8/5/2013 Billing/Collection Issues | Complaint Details Unavailable
8/1/2013 Advertising/Sales Issues | Complaint Details Unavailable
7/30/2013 Advertising/Sales Issues | Complaint Details Unavailable
7/30/2013 Problems with Product/Service | Complaint Details Unavailable
7/30/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
7/30/2013 Advertising/Sales Issues | Complaint Details Unavailable
7/30/2013 Problems with Product/Service
7/30/2013 Problems with Product/Service
7/30/2013 Delivery Issues | Complaint Details Unavailable
7/30/2013 Problems with Product/Service | Complaint Details Unavailable
7/30/2013 Problems with Product/Service | Complaint Details Unavailable
7/29/2013 Problems with Product/Service | Complaint Details Unavailable
7/29/2013 Problems with Product/Service | Complaint Details Unavailable
7/16/2013 Problems with Product/Service
7/15/2013 Advertising/Sales Issues
7/15/2013 Billing/Collection Issues
7/15/2013 Problems with Product/Service
7/15/2013 Advertising/Sales Issues
7/15/2013 Billing/Collection Issues
7/15/2013 Delivery Issues
7/15/2013 Advertising/Sales Issues
7/15/2013 Problems with Product/Service
7/15/2013 Billing/Collection Issues
7/15/2013 Delivery Issues
7/15/2013 Advertising/Sales Issues
7/15/2013 Advertising/Sales Issues
7/15/2013 Problems with Product/Service
7/15/2013 Guarantee/Warranty Issues
7/15/2013 Problems with Product/Service
7/8/2013 Billing/Collection Issues
7/8/2013 Delivery Issues
7/8/2013 Delivery Issues
7/8/2013 Problems with Product/Service
7/8/2013 Delivery Issues
7/8/2013 Delivery Issues
7/8/2013 Delivery Issues
7/8/2013 Problems with Product/Service
7/2/2013 Delivery Issues
7/2/2013 Delivery Issues | Complaint Details Unavailable
7/1/2013 Problems with Product/Service
7/1/2013 Billing/Collection Issues
7/1/2013 Advertising/Sales Issues
7/1/2013 Problems with Product/Service
7/1/2013 Problems with Product/Service
7/1/2013 Delivery Issues
6/28/2013 Problems with Product/Service
6/26/2013 Billing/Collection Issues | Complaint Details Unavailable
6/26/2013 Advertising/Sales Issues
6/25/2013 Advertising/Sales Issues
6/17/2013 Billing/Collection Issues
6/13/2013 Problems with Product/Service
6/10/2013 Advertising/Sales Issues
6/4/2013 Advertising/Sales Issues
6/4/2013 Delivery Issues
6/4/2013 Problems with Product/Service
5/28/2013 Problems with Product/Service
5/21/2013 Problems with Product/Service
5/17/2013 Delivery Issues | Complaint Details Unavailable
5/16/2013 Delivery Issues
5/14/2013 Problems with Product/Service
5/14/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/14/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/14/2013 Delivery Issues | Complaint Details Unavailable
5/14/2013 Billing/Collection Issues | Complaint Details Unavailable
5/14/2013 Billing/Collection Issues | Complaint Details Unavailable
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/14/2013 Problems with Product/Service
5/14/2013 Billing/Collection Issues | Complaint Details Unavailable
5/14/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/14/2013 Problems with Product/Service
5/14/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/14/2013 Problems with Product/Service
5/14/2013 Problems with Product/Service | Complaint Details Unavailable
5/13/2013 Advertising/Sales Issues
5/13/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/13/2013 Billing/Collection Issues
5/13/2013 Problems with Product/Service
5/13/2013 Billing/Collection Issues
5/13/2013 Problems with Product/Service
5/13/2013 Billing/Collection Issues
5/13/2013 Delivery Issues
5/13/2013 Billing/Collection Issues
5/13/2013 Problems with Product/Service
5/12/2013 Problems with Product/Service
5/12/2013 Problems with Product/Service
5/10/2013 Advertising/Sales Issues
5/10/2013 Problems with Product/Service
5/10/2013 Advertising/Sales Issues
5/10/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/10/2013 Billing/Collection Issues | Complaint Details Unavailable
5/10/2013 Billing/Collection Issues | Complaint Details Unavailable
5/10/2013 Problems with Product/Service | Complaint Details Unavailable
5/9/2013 Problems with Product/Service
5/7/2013 Billing/Collection Issues
5/7/2013 Problems with Product/Service
5/7/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2013 Problems with Product/Service | Complaint Details Unavailable
5/7/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/7/2013 Problems with Product/Service | Complaint Details Unavailable
5/7/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/6/2013 Delivery Issues
5/6/2013 Guarantee/Warranty Issues
5/6/2013 Problems with Product/Service
5/6/2013 Problems with Product/Service
5/6/2013 Advertising/Sales Issues
5/6/2013 Problems with Product/Service
5/6/2013 Problems with Product/Service
5/6/2013 Problems with Product/Service
5/6/2013 Advertising/Sales Issues
5/6/2013 Delivery Issues
5/6/2013 Advertising/Sales Issues
5/6/2013 Problems with Product/Service
5/6/2013 Delivery Issues
5/6/2013 Problems with Product/Service
5/6/2013 Delivery Issues
5/6/2013 Advertising/Sales Issues
5/6/2013 Delivery Issues
5/6/2013 Problems with Product/Service
5/6/2013 Delivery Issues
5/6/2013 Advertising/Sales Issues
5/6/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
5/6/2013 Billing/Collection Issues | Complaint Details Unavailable
5/6/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/6/2013 Problems with Product/Service | Complaint Details Unavailable
5/6/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/3/2013 Billing/Collection Issues | Complaint Details Unavailable
5/3/2013 Guarantee/Warranty Issues
5/3/2013 Billing/Collection Issues
5/3/2013 Problems with Product/Service
5/3/2013 Billing/Collection Issues
5/1/2013 Problems with Product/Service
5/1/2013 Problems with Product/Service
4/29/2013 Problems with Product/Service
4/24/2013 Billing/Collection Issues
4/23/2013 Billing/Collection Issues
4/23/2013 Advertising/Sales Issues
4/23/2013 Advertising/Sales Issues
4/19/2013 Advertising/Sales Issues
4/19/2013 Advertising/Sales Issues
4/19/2013 Advertising/Sales Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Problems with Product/Service
4/19/2013 Billing/Collection Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Advertising/Sales Issues
4/19/2013 Billing/Collection Issues
4/19/2013 Advertising/Sales Issues
4/15/2013 Problems with Product/Service
4/15/2013 Advertising/Sales Issues
4/8/2013 Advertising/Sales Issues
4/2/2013 Problems with Product/Service
4/1/2013 Problems with Product/Service
4/1/2013 Advertising/Sales Issues
4/1/2013 Advertising/Sales Issues
4/1/2013 Advertising/Sales Issues
4/1/2013 Billing/Collection Issues
4/1/2013 Advertising/Sales Issues
4/1/2013 Problems with Product/Service
4/1/2013 Billing/Collection Issues
4/1/2013 Problems with Product/Service
4/1/2013 Problems with Product/Service
3/26/2013 Problems with Product/Service
3/26/2013 Advertising/Sales Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Problems with Product/Service
3/26/2013 Delivery Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Problems with Product/Service
3/26/2013 Billing/Collection Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Billing/Collection Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Delivery Issues
3/26/2013 Guarantee/Warranty Issues
3/26/2013 Delivery Issues
3/26/2013 Advertising/Sales Issues
3/26/2013 Problems with Product/Service
3/26/2013 Advertising/Sales Issues
3/26/2013 Billing/Collection Issues
3/22/2013 Advertising/Sales Issues
3/21/2013 Delivery Issues | Complaint Details Unavailable
3/18/2013 Billing/Collection Issues
3/18/2013 Delivery Issues
3/18/2013 Delivery Issues
3/18/2013 Problems with Product/Service
3/18/2013 Problems with Product/Service
3/18/2013 Delivery Issues
3/18/2013 Problems with Product/Service
3/18/2013 Problems with Product/Service
3/18/2013 Advertising/Sales Issues
3/18/2013 Problems with Product/Service
3/18/2013 Billing/Collection Issues
3/18/2013 Advertising/Sales Issues
3/18/2013 Advertising/Sales Issues
3/18/2013 Billing/Collection Issues
3/18/2013 Billing/Collection Issues
3/18/2013 Problems with Product/Service
3/18/2013 Billing/Collection Issues
3/15/2013 Advertising/Sales Issues
3/12/2013 Problems with Product/Service
3/11/2013 Problems with Product/Service
3/8/2013 Advertising/Sales Issues
3/5/2013 Delivery Issues
3/5/2013 Billing/Collection Issues
3/5/2013 Delivery Issues | Complaint Details Unavailable
3/4/2013 Advertising/Sales Issues
3/4/2013 Problems with Product/Service
3/4/2013 Delivery Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Advertising/Sales Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Advertising/Sales Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Guarantee/Warranty Issues
3/4/2013 Advertising/Sales Issues
3/4/2013 Delivery Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Problems with Product/Service
3/4/2013 Advertising/Sales Issues
3/4/2013 Advertising/Sales Issues
3/4/2013 Delivery Issues
3/4/2013 Problems with Product/Service
3/4/2013 Advertising/Sales Issues
3/4/2013 Delivery Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Advertising/Sales Issues
3/4/2013 Problems with Product/Service
3/4/2013 Advertising/Sales Issues
3/4/2013 Problems with Product/Service
3/4/2013 Advertising/Sales Issues
3/4/2013 Problems with Product/Service
3/4/2013 Billing/Collection Issues
3/4/2013 Billing/Collection Issues
3/4/2013 Problems with Product/Service
3/4/2013 Billing/Collection Issues
2/26/2013 Delivery Issues
2/20/2013 Billing/Collection Issues
2/14/2013 Delivery Issues
2/12/2013 Problems with Product/Service
2/5/2013 Problems with Product/Service
2/5/2013 Billing/Collection Issues
2/4/2013 Problems with Product/Service
2/4/2013 Billing/Collection Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Problems with Product/Service
2/4/2013 Advertising/Sales Issues
2/4/2013 Guarantee/Warranty Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Billing/Collection Issues
2/4/2013 Problems with Product/Service
2/4/2013 Billing/Collection Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Problems with Product/Service
2/4/2013 Advertising/Sales Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Advertising/Sales Issues
2/4/2013 Problems with Product/Service
2/4/2013 Advertising/Sales Issues
2/4/2013 Advertising/Sales Issues
2/1/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Billing/Collection Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Billing/Collection Issues
1/28/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Delivery Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Problems with Product/Service
1/28/2013 Advertising/Sales Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Problems with Product/Service
1/28/2013 Delivery Issues
1/28/2013 Advertising/Sales Issues
1/28/2013 Advertising/Sales Issues
1/23/2013 Billing/Collection Issues
1/21/2013 Billing/Collection Issues
1/21/2013 Advertising/Sales Issues
1/21/2013 Billing/Collection Issues
1/21/2013 Problems with Product/Service
1/21/2013 Problems with Product/Service
1/21/2013 Advertising/Sales Issues
1/21/2013 Delivery Issues
1/21/2013 Billing/Collection Issues
1/21/2013 Delivery Issues
1/4/2013 Problems with Product/Service
1/4/2013 Delivery Issues
1/4/2013 Problems with Product/Service
1/4/2013 Problems with Product/Service
12/20/2012 Delivery Issues
12/18/2012 Advertising/Sales Issues
12/18/2012 Problems with Product/Service
12/14/2012 Problems with Product/Service
12/13/2012 Delivery Issues
12/10/2012 Delivery Issues
12/10/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
12/10/2012 Billing/Collection Issues
12/10/2012 Delivery Issues
12/10/2012 Problems with Product/Service
12/10/2012 Advertising/Sales Issues
12/6/2012 Problems with Product/Service
12/6/2012 Advertising/Sales Issues
12/6/2012 Delivery Issues
11/27/2012 Delivery Issues
11/27/2012 Guarantee/Warranty Issues
11/26/2012 Advertising/Sales Issues
11/26/2012 Problems with Product/Service
11/26/2012 Advertising/Sales Issues
11/20/2012 Delivery Issues
11/20/2012 Problems with Product/Service
11/20/2012 Problems with Product/Service
11/20/2012 Billing/Collection Issues
11/20/2012 Guarantee/Warranty Issues
11/20/2012 Billing/Collection Issues | Complaint Details Unavailable
11/20/2012 Delivery Issues | Complaint Details Unavailable
11/20/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/13/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Billing/Collection Issues | Complaint Details Unavailable
11/13/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/13/2012 Billing/Collection Issues | Complaint Details Unavailable
11/13/2012 Problems with Product/Service | Complaint Details Unavailable
11/13/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/13/2012 Billing/Collection Issues | Complaint Details Unavailable
11/8/2012 Problems with Product/Service | Complaint Details Unavailable
11/5/2012 Problems with Product/Service | Complaint Details Unavailable
11/5/2012 Billing/Collection Issues | Complaint Details Unavailable
11/5/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/2/2012 Advertising/Sales Issues | Complaint Details Unavailable
11/2/2012 Problems with Product/Service | Complaint Details Unavailable
10/22/2012 Billing/Collection Issues | Complaint Details Unavailable
10/22/2012 Billing/Collection Issues | Complaint Details Unavailable
10/22/2012 Advertising/Sales Issues | Complaint Details Unavailable
10/22/2012 Delivery Issues | Complaint Details Unavailable
10/22/2012 Problems with Product/Service | Complaint Details Unavailable
10/22/2012 Problems with Product/Service | Complaint Details Unavailable
10/22/2012 Delivery Issues | Complaint Details Unavailable
10/22/2012 Billing/Collection Issues | Complaint Details Unavailable
10/22/2012 Billing/Collection Issues | Complaint Details Unavailable
10/22/2012 Problems with Product/Service | Complaint Details Unavailable
10/19/2012 Billing/Collection Issues | Complaint Details Unavailable
10/19/2012 Billing/Collection Issues | Complaint Details Unavailable
10/17/2012 Problems with Product/Service | Complaint Details Unavailable
10/15/2012 Billing/Collection Issues | Complaint Details Unavailable
10/15/2012 Problems with Product/Service | Complaint Details Unavailable
10/15/2012 Problems with Product/Service | Complaint Details Unavailable
10/15/2012 Billing/Collection Issues | Complaint Details Unavailable
10/15/2012 Billing/Collection Issues | Complaint Details Unavailable
10/12/2012 Advertising/Sales Issues | Complaint Details Unavailable
10/11/2012 Delivery Issues | Complaint Details Unavailable
10/9/2012 Problems with Product/Service | Complaint Details Unavailable
10/9/2012 Billing/Collection Issues | Complaint Details Unavailable
10/9/2012 Problems with Product/Service | Complaint Details Unavailable
10/9/2012 Problems with Product/Service | Complaint Details Unavailable
10/9/2012 Billing/Collection Issues | Complaint Details Unavailable
10/3/2012 Advertising/Sales Issues | Complaint Details Unavailable
10/1/2012 Problems with Product/Service | Complaint Details Unavailable
10/1/2012 Problems with Product/Service | Complaint Details Unavailable
10/1/2012 Billing/Collection Issues | Complaint Details Unavailable
10/1/2012 Advertising/Sales Issues
10/1/2012 Problems with Product/Service
10/1/2012 Billing/Collection Issues
10/1/2012 Delivery Issues
10/1/2012 Advertising/Sales Issues
9/25/2012 Billing/Collection Issues
9/24/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
9/24/2012 Billing/Collection Issues
9/24/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
9/24/2012 Billing/Collection Issues
9/20/2012 Advertising/Sales Issues
9/18/2012 Billing/Collection Issues
9/18/2012 Problems with Product/Service
9/18/2012 Billing/Collection Issues
9/17/2012 Problems with Product/Service
9/17/2012 Advertising/Sales Issues
9/17/2012 Advertising/Sales Issues
9/17/2012 Problems with Product/Service
9/17/2012 Billing/Collection Issues
9/17/2012 Billing/Collection Issues
9/15/2012 Delivery Issues
9/15/2012 Problems with Product/Service
9/13/2012 Problems with Product/Service
9/13/2012 Problems with Product/Service
9/7/2012 Delivery Issues
9/7/2012 Problems with Product/Service
9/4/2012 Problems with Product/Service
9/4/2012 Advertising/Sales Issues
9/4/2012 Billing/Collection Issues
9/4/2012 Advertising/Sales Issues
9/4/2012 Problems with Product/Service
9/4/2012 Billing/Collection Issues
9/4/2012 Problems with Product/Service
8/24/2012 Advertising/Sales Issues
8/24/2012 Advertising/Sales Issues
8/24/2012 Problems with Product/Service
8/24/2012 Problems with Product/Service
8/24/2012 Problems with Product/Service
8/21/2012 Problems with Product/Service
8/21/2012 Advertising/Sales Issues
8/20/2012 Advertising/Sales Issues
8/20/2012 Problems with Product/Service
8/20/2012 Problems with Product/Service
8/20/2012 Problems with Product/Service
8/14/2012 Advertising/Sales Issues
8/13/2012 Advertising/Sales Issues
8/13/2012 Problems with Product/Service
8/13/2012 Problems with Product/Service
8/13/2012 Delivery Issues
8/13/2012 Delivery Issues
8/13/2012 Delivery Issues
8/13/2012 Problems with Product/Service
8/13/2012 Problems with Product/Service
8/13/2012 Billing/Collection Issues
8/13/2012 Delivery Issues
8/10/2012 Problems with Product/Service
8/10/2012 Problems with Product/Service
8/9/2012 Delivery Issues
8/8/2012 Problems with Product/Service
8/6/2012 Advertising/Sales Issues
7/30/2012 Billing/Collection Issues
7/30/2012 Problems with Product/Service
7/23/2012 Advertising/Sales Issues
7/20/2012 Problems with Product/Service
7/17/2012 Billing/Collection Issues
7/16/2012 Delivery Issues
7/16/2012 Billing/Collection Issues
7/10/2012 Problems with Product/Service
7/10/2012 Advertising/Sales Issues
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Advertising/Sales Issues
7/10/2012 Advertising/Sales Issues
7/9/2012 Advertising/Sales Issues
7/9/2012 Delivery Issues
7/9/2012 Advertising/Sales Issues
7/9/2012 Problems with Product/Service
7/9/2012 Advertising/Sales Issues
7/9/2012 Problems with Product/Service
7/5/2012 Delivery Issues
7/5/2012 Delivery Issues
7/5/2012 Problems with Product/Service
7/5/2012 Delivery Issues
7/5/2012 Problems with Product/Service
7/5/2012 Problems with Product/Service
7/3/2012 Problems with Product/Service
7/3/2012 Billing/Collection Issues
7/3/2012 Problems with Product/Service
7/3/2012 Problems with Product/Service
7/3/2012 Problems with Product/Service
7/3/2012 Delivery Issues
7/3/2012 Advertising/Sales Issues
7/3/2012 Advertising/Sales Issues
7/3/2012 Advertising/Sales Issues
7/2/2012 Delivery Issues
7/2/2012 Problems with Product/Service
7/2/2012 Problems with Product/Service
7/2/2012 Problems with Product/Service
7/2/2012 Delivery Issues
7/2/2012 Billing/Collection Issues
7/1/2012 Problems with Product/Service
7/1/2012 Problems with Product/Service
7/1/2012 Problems with Product/Service
7/1/2012 Problems with Product/Service
7/1/2012 Billing/Collection Issues
7/1/2012 Billing/Collection Issues
7/1/2012 Delivery Issues
7/1/2012 Billing/Collection Issues
7/1/2012 Problems with Product/Service
6/29/2012 Problems with Product/Service
6/29/2012 Advertising/Sales Issues
6/29/2012 Problems with Product/Service
6/26/2012 Problems with Product/Service
6/25/2012 Advertising/Sales Issues
6/25/2012 Advertising/Sales Issues
6/25/2012 Problems with Product/Service
6/25/2012 Billing/Collection Issues
6/25/2012 Billing/Collection Issues
6/25/2012 Problems with Product/Service
6/25/2012 Problems with Product/Service
6/25/2012 Billing/Collection Issues
6/25/2012 Delivery Issues
6/25/2012 Problems with Product/Service
6/25/2012 Problems with Product/Service
6/25/2012 Problems with Product/Service
6/25/2012 Problems with Product/Service
6/25/2012 Advertising/Sales Issues
6/25/2012 Delivery Issues
6/25/2012 Problems with Product/Service
6/22/2012 Problems with Product/Service
6/22/2012 Advertising/Sales Issues
6/22/2012 Billing/Collection Issues
6/22/2012 Problems with Product/Service
6/21/2012 Problems with Product/Service
6/21/2012 Advertising/Sales Issues
6/18/2012 Delivery Issues
6/18/2012 Problems with Product/Service
6/18/2012 Billing/Collection Issues
6/18/2012 Problems with Product/Service
6/18/2012 Billing/Collection Issues
6/18/2012 Delivery Issues
6/18/2012 Problems with Product/Service
6/18/2012 Advertising/Sales Issues
6/18/2012 Problems with Product/Service
6/18/2012 Problems with Product/Service
6/18/2012 Problems with Product/Service
6/18/2012 Problems with Product/Service
6/18/2012 Advertising/Sales Issues
6/18/2012 Billing/Collection Issues
6/18/2012 Billing/Collection Issues
6/18/2012 Delivery Issues
6/18/2012 Problems with Product/Service
6/18/2012 Delivery Issues
6/18/2012 Delivery Issues
6/18/2012 Advertising/Sales Issues
6/18/2012 Advertising/Sales Issues
6/18/2012 Problems with Product/Service
6/18/2012 Problems with Product/Service
6/18/2012 Delivery Issues
6/18/2012 Billing/Collection Issues
6/18/2012 Billing/Collection Issues
6/18/2012 Problems with Product/Service
6/18/2012 Billing/Collection Issues
6/18/2012 Billing/Collection Issues
6/18/2012 Problems with Product/Service
6/13/2012 Delivery Issues
6/13/2012 Problems with Product/Service
6/11/2012 Delivery Issues
6/11/2012 Problems with Product/Service
6/11/2012 Delivery Issues
6/11/2012 Billing/Collection Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Problems with Product/Service
6/11/2012 Delivery Issues
6/11/2012 Problems with Product/Service
6/11/2012 Problems with Product/Service
6/11/2012 Problems with Product/Service
6/11/2012 Advertising/Sales Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Problems with Product/Service
6/11/2012 Delivery Issues
6/11/2012 Advertising/Sales Issues
6/11/2012 Problems with Product/Service
6/11/2012 Guarantee/Warranty Issues
6/9/2012 Delivery Issues
6/5/2012 Delivery Issues
6/4/2012 Billing/Collection Issues
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Advertising/Sales Issues
6/4/2012 Billing/Collection Issues
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Advertising/Sales Issues
6/4/2012 Problems with Product/Service
6/4/2012 Billing/Collection Issues
6/4/2012 Billing/Collection Issues
6/4/2012 Billing/Collection Issues
6/4/2012 Billing/Collection Issues
6/4/2012 Advertising/Sales Issues
6/4/2012 Advertising/Sales Issues
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
6/4/2012 Delivery Issues
6/4/2012 Delivery Issues
6/4/2012 Problems with Product/Service
6/4/2012 Billing/Collection Issues
6/4/2012 Problems with Product/Service
6/4/2012 Problems with Product/Service
5/31/2012 Delivery Issues
5/31/2012 Advertising/Sales Issues
5/30/2012 Advertising/Sales Issues
5/21/2012 Delivery Issues
5/20/2012 Problems with Product/Service
5/20/2012 Guarantee/Warranty Issues
5/18/2012 Problems with Product/Service
5/18/2012 Problems with Product/Service
5/18/2012 Problems with Product/Service
5/18/2012 Delivery Issues
5/18/2012 Problems with Product/Service
5/18/2012 Billing/Collection Issues
5/17/2012 Billing/Collection Issues
5/15/2012 Problems with Product/Service
5/13/2012 Billing/Collection Issues
5/13/2012 Billing/Collection Issues
5/10/2012 Billing/Collection Issues
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Billing/Collection Issues
5/10/2012 Billing/Collection Issues
5/10/2012 Problems with Product/Service
5/10/2012 Advertising/Sales Issues
5/10/2012 Billing/Collection Issues
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Billing/Collection Issues
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/10/2012 Problems with Product/Service
5/9/2012 Billing/Collection Issues
5/9/2012 Problems with Product/Service
5/7/2012 Delivery Issues
5/7/2012 Delivery Issues
5/7/2012 Billing/Collection Issues
5/7/2012 Delivery Issues
5/7/2012 Problems with Product/Service
5/7/2012 Billing/Collection Issues
5/7/2012 Problems with Product/Service
5/7/2012 Problems with Product/Service
5/7/2012 Delivery Issues
5/7/2012 Advertising/Sales Issues
5/7/2012 Problems with Product/Service
5/7/2012 Billing/Collection Issues
5/7/2012 Problems with Product/Service
5/3/2012 Problems with Product/Service
5/3/2012 Problems with Product/Service
5/3/2012 Billing/Collection Issues
5/3/2012 Problems with Product/Service
5/3/2012 Delivery Issues
5/2/2012 Delivery Issues
5/2/2012 Billing/Collection Issues
5/2/2012 Problems with Product/Service
5/1/2012 Problems with Product/Service
5/1/2012 Billing/Collection Issues
5/1/2012 Problems with Product/Service
5/1/2012 Advertising/Sales Issues
5/1/2012 Problems with Product/Service
4/30/2012 Billing/Collection Issues
4/30/2012 Billing/Collection Issues
4/30/2012 Billing/Collection Issues
4/30/2012 Problems with Product/Service
4/30/2012 Billing/Collection Issues
4/30/2012 Advertising/Sales Issues
4/30/2012 Delivery Issues
4/30/2012 Advertising/Sales Issues
4/30/2012 Advertising/Sales Issues
4/30/2012 Billing/Collection Issues
4/30/2012 Delivery Issues
4/30/2012 Billing/Collection Issues
4/30/2012 Advertising/Sales Issues
4/30/2012 Advertising/Sales Issues
4/30/2012 Problems with Product/Service
4/30/2012 Problems with Product/Service
4/27/2012 Problems with Product/Service
4/25/2012 Billing/Collection Issues
4/23/2012 Problems with Product/Service
4/23/2012 Problems with Product/Service
4/23/2012 Problems with Product/Service
4/23/2012 Advertising/Sales Issues
4/23/2012 Advertising/Sales Issues
4/23/2012 Advertising/Sales Issues
4/23/2012 Problems with Product/Service
4/23/2012 Billing/Collection Issues
4/23/2012 Billing/Collection Issues
4/23/2012 Problems with Product/Service
4/23/2012 Delivery Issues
4/23/2012 Problems with Product/Service
4/23/2012 Problems with Product/Service
4/23/2012 Billing/Collection Issues
4/23/2012 Billing/Collection Issues
4/20/2012 Billing/Collection Issues
4/17/2012 Delivery Issues
4/17/2012 Advertising/Sales Issues
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Advertising/Sales Issues
4/17/2012 Billing/Collection Issues
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Billing/Collection Issues
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Advertising/Sales Issues
4/17/2012 Advertising/Sales Issues
4/17/2012 Problems with Product/Service
4/17/2012 Advertising/Sales Issues
4/17/2012 Billing/Collection Issues
4/17/2012 Problems with Product/Service
4/17/2012 Advertising/Sales Issues
4/13/2012 Billing/Collection Issues
4/13/2012 Advertising/Sales Issues
4/13/2012 Advertising/Sales Issues
4/13/2012 Problems with Product/Service
4/13/2012 Problems with Product/Service
4/13/2012 Billing/Collection Issues
4/13/2012 Problems with Product/Service
4/13/2012 Delivery Issues
4/13/2012 Problems with Product/Service
4/13/2012 Delivery Issues
4/13/2012 Problems with Product/Service
4/9/2012 Advertising/Sales Issues
4/9/2012 Billing/Collection Issues
4/9/2012 Billing/Collection Issues
4/9/2012 Billing/Collection Issues
4/9/2012 Delivery Issues
4/9/2012 Problems with Product/Service
4/5/2012 Delivery Issues
4/5/2012 Delivery Issues
4/4/2012 Problems with Product/Service
4/2/2012 Problems with Product/Service
4/2/2012 Billing/Collection Issues
4/2/2012 Billing/Collection Issues
4/2/2012 Problems with Product/Service
4/2/2012 Problems with Product/Service
4/2/2012 Billing/Collection Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Problems with Product/Service
4/2/2012 Advertising/Sales Issues
4/2/2012 Billing/Collection Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Problems with Product/Service
4/2/2012 Billing/Collection Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Delivery Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Advertising/Sales Issues
4/2/2012 Billing/Collection Issues
4/2/2012 Billing/Collection Issues
3/29/2012 Problems with Product/Service
3/29/2012 Delivery Issues
3/29/2012 Billing/Collection Issues
3/29/2012 Billing/Collection Issues
3/29/2012 Billing/Collection Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Billing/Collection Issues
3/29/2012 Billing/Collection Issues
3/29/2012 Problems with Product/Service
3/29/2012 Billing/Collection Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Problems with Product/Service
3/29/2012 Billing/Collection Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Advertising/Sales Issues
3/29/2012 Problems with Product/Service
3/29/2012 Advertising/Sales Issues
3/28/2012 Billing/Collection Issues
3/28/2012 Delivery Issues
3/28/2012 Delivery Issues
3/27/2012 Problems with Product/Service
3/27/2012 Problems with Product/Service
3/23/2012 Billing/Collection Issues
3/22/2012 Problems with Product/Service
3/21/2012 Problems with Product/Service
3/21/2012 Billing/Collection Issues
3/21/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Advertising/Sales Issues
3/19/2012 Problems with Product/Service
3/19/2012 Billing/Collection Issues
3/19/2012 Advertising/Sales Issues
3/19/2012 Billing/Collection Issues
3/19/2012 Delivery Issues
3/19/2012 Problems with Product/Service
3/19/2012 Billing/Collection Issues
3/19/2012 Billing/Collection Issues
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/19/2012 Advertising/Sales Issues
3/19/2012 Problems with Product/Service
3/14/2012 Delivery Issues
3/13/2012 Delivery Issues
3/12/2012 Delivery Issues
3/12/2012 Billing/Collection Issues
3/12/2012 Delivery Issues
3/12/2012 Delivery Issues
3/12/2012 Billing/Collection Issues
3/7/2012 Billing/Collection Issues
3/7/2012 Advertising/Sales Issues
3/7/2012 Billing/Collection Issues
3/5/2012 Guarantee/Warranty Issues
3/5/2012 Problems with Product/Service
3/5/2012 Billing/Collection Issues
3/5/2012 Billing/Collection Issues
3/5/2012 Billing/Collection Issues
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Problems with Product/Service
3/5/2012 Billing/Collection Issues
3/5/2012 Billing/Collection Issues
3/5/2012 Problems with Product/Service
3/5/2012 Billing/Collection Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Delivery Issues
3/5/2012 Problems with Product/Service
3/5/2012 Advertising/Sales Issues
3/5/2012 Billing/Collection Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Billing/Collection Issues
3/5/2012 Problems with Product/Service
3/5/2012 Delivery Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Advertising/Sales Issues
3/5/2012 Delivery Issues
3/5/2012 Problems with Product/Service
2/28/2012 Advertising/Sales Issues
2/28/2012 Problems with Product/Service
2/27/2012 Advertising/Sales Issues
2/27/2012 Delivery Issues
2/27/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
2/27/2012 Billing/Collection Issues
2/27/2012 Advertising/Sales Issues
2/24/2012 Advertising/Sales Issues
2/24/2012 Problems with Product/Service
2/24/2012 Billing/Collection Issues
2/24/2012 Problems with Product/Service
2/24/2012 Advertising/Sales Issues
2/24/2012 Billing/Collection Issues
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Advertising/Sales Issues
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Problems with Product/Service
2/24/2012 Advertising/Sales Issues
2/23/2012 Billing/Collection Issues
2/23/2012 Problems with Product/Service
2/23/2012 Problems with Product/Service
2/22/2012 Problems with Product/Service
2/17/2012 Delivery Issues
2/17/2012 Billing/Collection Issues
2/17/2012 Problems with Product/Service
2/17/2012 Billing/Collection Issues
2/17/2012 Problems with Product/Service
2/17/2012 Advertising/Sales Issues
2/17/2012 Advertising/Sales Issues
2/17/2012 Advertising/Sales Issues
2/17/2012 Advertising/Sales Issues
2/17/2012 Delivery Issues
2/17/2012 Delivery Issues
2/14/2012 Problems with Product/Service
2/14/2012 Problems with Product/Service
2/13/2012 Problems with Product/Service
2/13/2012 Billing/Collection Issues
2/13/2012 Problems with Product/Service
2/13/2012 Billing/Collection Issues
2/13/2012 Delivery Issues
2/13/2012 Problems with Product/Service
2/13/2012 Advertising/Sales Issues
2/13/2012 Advertising/Sales Issues
2/10/2012 Advertising/Sales Issues
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
2/10/2012 Delivery Issues
2/10/2012 Problems with Product/Service
2/10/2012 Billing/Collection Issues
2/10/2012 Advertising/Sales Issues
2/10/2012 Problems with Product/Service
2/10/2012 Delivery Issues
2/10/2012 Billing/Collection Issues
2/10/2012 Advertising/Sales Issues
2/10/2012 Advertising/Sales Issues
2/9/2012 Problems with Product/Service
2/9/2012 Delivery Issues
2/8/2012 Problems with Product/Service
2/8/2012 Problems with Product/Service
2/7/2012 Advertising/Sales Issues
2/7/2012 Billing/Collection Issues
2/7/2012 Problems with Product/Service
2/7/2012 Advertising/Sales Issues
2/6/2012 Delivery Issues
2/6/2012 Delivery Issues
2/3/2012 Advertising/Sales Issues
2/3/2012 Advertising/Sales Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Problems with Product/Service
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Billing/Collection Issues
2/3/2012 Delivery Issues
2/2/2012 Delivery Issues
2/2/2012 Delivery Issues
2/2/2012 Billing/Collection Issues
2/2/2012 Problems with Product/Service
2/2/2012 Billing/Collection Issues
2/2/2012 Billing/Collection Issues
2/2/2012 Billing/Collection Issues
2/1/2012 Advertising/Sales Issues
1/31/2012 Billing/Collection Issues
1/30/2012 Billing/Collection Issues
1/30/2012 Problems with Product/Service
1/30/2012 Advertising/Sales Issues
1/30/2012 Delivery Issues
1/30/2012 Problems with Product/Service
1/30/2012 Delivery Issues
1/30/2012 Advertising/Sales Issues
1/30/2012 Billing/Collection Issues
1/30/2012 Problems with Product/Service
1/30/2012 Billing/Collection Issues
1/30/2012 Advertising/Sales Issues
1/30/2012 Delivery Issues
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Advertising/Sales Issues
1/26/2012 Advertising/Sales Issues
1/26/2012 Billing/Collection Issues
1/26/2012 Billing/Collection Issues
1/26/2012 Advertising/Sales Issues
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Billing/Collection Issues
1/26/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/26/2012 Advertising/Sales Issues
1/26/2012 Billing/Collection Issues
1/26/2012 Billing/Collection Issues
1/25/2012 Billing/Collection Issues
1/25/2012 Billing/Collection Issues
1/23/2012 Problems with Product/Service
1/19/2012 Problems with Product/Service
1/19/2012 Delivery Issues
1/19/2012 Advertising/Sales Issues
1/19/2012 Advertising/Sales Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Problems with Product/Service
1/19/2012 Problems with Product/Service
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Delivery Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Problems with Product/Service
1/19/2012 Billing/Collection Issues
1/19/2012 Advertising/Sales Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Problems with Product/Service
1/19/2012 Delivery Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Billing/Collection Issues
1/19/2012 Delivery Issues
1/19/2012 Billing/Collection Issues
1/18/2012 Billing/Collection Issues
1/18/2012 Problems with Product/Service
1/17/2012 Problems with Product/Service
1/16/2012 Problems with Product/Service
1/16/2012 Billing/Collection Issues
1/16/2012 Advertising/Sales Issues
1/16/2012 Delivery Issues
1/16/2012 Problems with Product/Service
1/16/2012 Advertising/Sales Issues
1/16/2012 Delivery Issues
1/16/2012 Problems with Product/Service
1/16/2012 Delivery Issues
1/16/2012 Problems with Product/Service
1/16/2012 Problems with Product/Service
1/12/2012 Problems with Product/Service
1/11/2012 Problems with Product/Service
1/10/2012 Problems with Product/Service
1/10/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/9/2012 Billing/Collection Issues
1/9/2012 Delivery Issues
1/9/2012 Advertising/Sales Issues
1/9/2012 Guarantee/Warranty Issues
1/9/2012 Advertising/Sales Issues
1/9/2012 Problems with Product/Service
1/9/2012 Problems with Product/Service
1/3/2012 Problems with Product/Service
1/3/2012 Advertising/Sales Issues
1/3/2012 Problems with Product/Service
1/3/2012 Problems with Product/Service
1/3/2012 Advertising/Sales Issues
1/3/2012 Problems with Product/Service
1/3/2012 Billing/Collection Issues
1/3/2012 Problems with Product/Service
1/3/2012 Delivery Issues
12/30/2011 Billing/Collection Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Advertising/Sales Issues
12/22/2011 Billing/Collection Issues
12/22/2011 Problems with Product/Service
12/22/2011 Problems with Product/Service
12/22/2011 Billing/Collection Issues
12/19/2011 Problems with Product/Service
12/19/2011 Billing/Collection Issues
12/16/2011 Billing/Collection Issues
12/15/2011 Billing/Collection Issues
12/15/2011 Problems with Product/Service
12/15/2011 Advertising/Sales Issues
12/15/2011 Advertising/Sales Issues
12/15/2011 Billing/Collection Issues
12/15/2011 Problems with Product/Service
12/15/2011 Problems with Product/Service
12/15/2011 Advertising/Sales Issues
12/15/2011 Advertising/Sales Issues
12/15/2011 Problems with Product/Service
12/14/2011 Problems with Product/Service
12/14/2011 Problems with Product/Service
12/13/2011 Billing/Collection Issues
12/12/2011 Problems with Product/Service
12/12/2011 Problems with Product/Service
12/12/2011 Delivery Issues
12/12/2011 Advertising/Sales Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Problems with Product/Service
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Billing/Collection Issues
12/12/2011 Advertising/Sales Issues
12/12/2011 Problems with Product/Service
12/12/2011 Advertising/Sales Issues
12/6/2011 Billing/Collection Issues
12/5/2011 Problems with Product/Service
12/5/2011 Billing/Collection Issues
12/2/2011 Problems with Product/Service
11/30/2011 Problems with Product/Service
11/29/2011 Billing/Collection Issues
11/29/2011 Billing/Collection Issues
11/29/2011 Billing/Collection Issues
11/29/2011 Advertising/Sales Issues
11/29/2011 Problems with Product/Service
11/29/2011 Billing/Collection Issues
11/23/2011 Delivery Issues
11/23/2011 Problems with Product/Service
11/21/2011 Billing/Collection Issues
11/21/2011 Billing/Collection Issues
11/21/2011 Advertising/Sales Issues
11/21/2011 Advertising/Sales Issues
11/17/2011 Problems with Product/Service
11/17/2011 Advertising/Sales Issues
11/17/2011 Billing/Collection Issues
11/17/2011 Problems with Product/Service
11/17/2011 Advertising/Sales Issues
11/17/2011 Advertising/Sales Issues
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Problems with Product/Service
11/14/2011 Billing/Collection Issues
11/14/2011 Billing/Collection Issues
11/14/2011 Delivery Issues
11/10/2011 Delivery Issues
11/10/2011 Problems with Product/Service
11/10/2011 Delivery Issues
11/7/2011 Billing/Collection Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Billing/Collection Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/7/2011 Delivery Issues
11/7/2011 Billing/Collection Issues
11/7/2011 Problems with Product/Service
11/7/2011 Problems with Product/Service
11/4/2011 Billing/Collection Issues
11/3/2011 Problems with Product/Service
10/31/2011 Delivery Issues
10/28/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/27/2011 Delivery Issues
10/27/2011 Problems with Product/Service
10/27/2011 Billing/Collection Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/27/2011 Advertising/Sales Issues
10/27/2011 Billing/Collection Issues
10/25/2011 Billing/Collection Issues
10/24/2011 Problems with Product/Service
10/18/2011 Problems with Product/Service
10/18/2011 Delivery Issues
10/18/2011 Delivery Issues
10/17/2011 Problems with Product/Service
10/17/2011 Problems with Product/Service
10/17/2011 Problems with Product/Service
10/17/2011 Delivery Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Delivery Issues
10/17/2011 Billing/Collection Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Delivery Issues
10/17/2011 Problems with Product/Service
10/17/2011 Problems with Product/Service
10/17/2011 Delivery Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Advertising/Sales Issues
10/17/2011 Problems with Product/Service
10/14/2011 Problems with Product/Service
10/14/2011 Advertising/Sales Issues
10/14/2011 Billing/Collection Issues
10/13/2011 Billing/Collection Issues
10/13/2011 Delivery Issues
10/13/2011 Billing/Collection Issues
10/13/2011 Problems with Product/Service
10/13/2011 Problems with Product/Service
10/13/2011 Problems with Product/Service
10/12/2011 Problems with Product/Service
10/12/2011 Delivery Issues
10/12/2011 Billing/Collection Issues
10/12/2011 Delivery Issues
10/11/2011 Billing/Collection Issues
10/11/2011 Advertising/Sales Issues
10/11/2011 Problems with Product/Service
10/11/2011 Advertising/Sales Issues
10/11/2011 Problems with Product/Service
10/7/2011 Problems with Product/Service
10/7/2011 Problems with Product/Service
10/7/2011 Billing/Collection Issues
10/7/2011 Problems with Product/Service
10/7/2011 Delivery Issues
10/6/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
10/5/2011 Advertising/Sales Issues
10/5/2011 Advertising/Sales Issues
10/5/2011 Problems with Product/Service
9/30/2011 Problems with Product/Service
9/30/2011 Problems with Product/Service
9/30/2011 Advertising/Sales Issues
9/30/2011 Problems with Product/Service
9/30/2011 Billing/Collection Issues
9/29/2011 Delivery Issues