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This business is not BBB accredited.

Telebrands

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Phone: (973) 244-0300 Fax: (973) 227-5086 View Additional Phone Numbers 79 Two Bridges Rd, Fairfield, NJ 07004 http://www.telebrands.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The company offers variety of products including kitchen, housewares, electronic, exercise and novelty items.


BBB Accreditation

On 9/23/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Telebrands include:

  • 1210 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Government action(s) against the business

Factors that raised the rating for Telebrands include:

  • Length of time business has been operating
  • Response to 1210 complaint(s) filed against business


Customer Complaints Summary Read complaint details

1210 complaints closed with BBB in last 3 years | 343 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 305
Billing/Collection Issues 201
Delivery Issues 145
Guarantee/Warranty Issues 28
Problems with Product/Service 531
Total Closed Complaints 1210

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Telebrands
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: March 19, 1999 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated 01/01/1999 in NJ
Type of Entity

Corporation

Business Management
Mr. Ajit Khubani, President Mr. Bala Iyer, Executive Assistant Ms. Alice Kye, Quality Assurance Ms. Lynda Patire, Customer Satisfaction Supervisor Ms. Andrea Spano, Lead Customer Service Rep
Contact Information
Principal: Mr. Ajit Khubani, President
Customer Contact: Ms. Alice Kye, Quality Assurance
Business Category

General Merchandise - Retail Kitchen Accessories Mail Order & Catalog Shopping Product Development & Marketing

Alternate Business Names
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.