BBB Accredited Business since
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Bambi Baby is a family
owned and operated baby furniture store located in New Jersey that has been
helping mothers and parents-to-be since 1976. They ship nationwide and also
have two stores in West New York and Hoboken.
If you find it cheaper somewhere else, just tell them
and they'll match the price. Online, on the phone, or in the store, Bambi Baby
wants to make your shopping experience simple and easy.
Request a Quote
A BBB Accredited Business since
BBB has determined that Bambi Baby Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bambi Baby Store include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Enelio Ortega, Owner
Furniture - Childrens Baby Accessories & Services Baby Carriages & Strollers Baby Car Seats, Carriages & Strollers
Products & Services
Bambi Baby Store sells the following brand(s): Baby Jogger, BOB, Britax, Bugaboo, Dolce Babi, Fisher Price, Mamas & Papas, Maxi Cosi, Pali, Peg Perego, Romina, Simmons, Ti Amo, Westwood Designs
Method(s) of PaymentCredit Cards, Cash, Paypal, Amazon Payments.
Alternate Business NamesCaren, Inc. El Bambi
5411 Bergenline Ave
West New York, NJ 07093 (201) 867-7634 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 882-2624(Phone)
Additional Email Addresses
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I placed an order for a Romina Ventianni Twin Bed, finish Espresso for $145.00 from Bambi Baby website on 02/15/2014 and received a confirmation email with my order # *********, Invoice #*********. The order was paid through Amazon and two days later I received the followed email: Greetings from Amazon Payments. We're writing to let you know we processed your refund of $145.00 for your Order ******************* from BambiBaby Store. This refund is for the following item(s): Item: Romina_Ventianni_Twin_Bed Quantity: 1 ASIN: _ASINLESS_ Reason for refund: Item pricing error Here's the breakdown of your refund for this item: Item Refund: $145.00 Notes: Good morning **** We tried contacting you yesterday. There was a mistake in the pricing for this item. The actual price for the Bed is $1175.00. WE apologize for the confusion. We have canceled your order and refunded your account. We'll apply your refund to the following payment method(s): AmericanExpress Credit Card [expiring ** ******** ******* This amount has been credited to your payment method and will appear when your bank has processed it. We look forward to seeing you again soon. Sincerely, Amazon Payments Customer Service
Desired Settlement: I would like to receive my original order that I placed on 02/15/2014 for the price $145.00, the confirmation email is bellow: Greetings from Amazon Payments. We're writing to let you know we processed your refund of $145.00 for your Order ******************* from BambiBaby Store. This refund is for the following item(s): Item: Romina_Ventianni_Twin_Bed Quantity: 1 ASIN: _ASINLESS_ Reason for refund: Item pricing error Here's the breakdown of your refund for this item: Item Refund: $145.00 Notes: Good morning **** We tried contacting you yesterday. There was a mistake in the pricing for this item. The actual price for the Bed is $1175.00. WE apologize for the confusion. We have canceled your order and refunded your account. We'll apply your refund to the following payment method(s): AmericanExpress Credit Card [******** ** ******]: $145.00 This amount has been credited to your payment method and will appear when your bank has processed it. We look forward to seeing you again soon. Sincerely, Amazon Payments Customer Service
Business Response: The Brand Romina is an exclusive custom manufactured company from Eurpe. All of their furniture all is over $1000.00 per piece. http://www.bambibaby.com/baby-furniture/furniture-brands/romina/romina-ventianni We did have a mistake on the pricing and corrected it as soon as it was identified. We repeatedly tried speaking to the customer but to no answer. If the customer wanted an exact Romina they were conscience of the mistake.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased $1900 worth of nursery furniture from this this company on December 31, 2013. The purchase agreement said that this furniture would be shipped in 3-5 weeks. I contacted the company on February 4, 2014 because I had not heard anything about delivery of my furniture. The company told me that they only guaranteed that the furniture would be shipped, but not necessarily delivered, in 5 weeks. I found this misleading, but I felt there was nothing I could do about it. I later received *** shipping information that the furniture had arrived in my city on February 6, 2014 but was sitting at the freight service waiting for the contracted shipping service to schedule delivery. I contacted Bambi Baby again to determine when delivery would be scheduled and was, again, not given any helpful or definitive information about delivery. I was told that the delivery service would be contacting me as soon as possible. I patiently waited and tried to be understanding that this season's weather had delayed some deliveries. I was not contacted for delivery until February 14, 2014, which I believe is unreasonably tardy given the absence of inclement weather during this time and the fact I paid for a scheduled delivery to my home for what I reasonably believed would be 3-5 weeks. Delivery was scheduled for Monday, February 17, 2014 between 3-7pm. I received a message in the afternoon of February 17, 2014 that delivery would need to be rescheduled due to delivery truck malfunction. I had already taken the day off work to accommodate this delivery and was scheduled to deliver my baby on February 19, 2014 and wanted my furniture (and the absence of delivery men in my child's nursery) before the baby was born. I asked that the delivery company find another truck and deliver the furniture any time on February 17, 2014 or early in the morning February 18, 2014. At this time, the company has declined to accommodate those needs and I still do not have my furniture.
Desired Settlement: First and foremost, I would like my furniture to be delivered to my home prior to the delivery of my child. I understand that the time sensitive nature of this claim may make it impossible to accommodate this request. However, I believe this is a reasonable expectation and should be a consideration of a company that contracts services to delivery infant furniture. I, of course, do not have any assurance that the furniture will be delivered in an acceptable condition or that it will in fact be what I ordered. Second, I would like a full refund of the shipping and handling costs for this order. I paid for and reasonably believed that I would receive my order in no longer than 35 days. At this time, it has been 49 days. Finally, I would like compensation for the time and expense that this delay has caused me. Mainly, having to take 2 days off work to accommodate delivery as well as the stress it has caused me while I wait to deliver my child.
Here is what happened.