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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ecuadorian Rainforest, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ecuadorian Rainforest, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. Marlene Siegel, CEO Mr. Steve Siegel, Vice-President
Fruits & Vegetables - Wholesale Food Manufacturers, Wholesalers, Distributors Herbs
Products & Services
Ecuadorian Rainforest, LLC sells the following brand(s): Ecuadorian Rainforest
Ecuadorian Rainforest, LLC offers the following product(s): Wholesale powdered fruit, herb, spice, marine and vegetable raw materials
Method(s) of PaymentAll major credit cards (fees may apply), paypal, wire transfer.
Refund and Exchange PolicyDue to the nature of natural products, items may not be elgible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and business cannot resell. Only unopened items can be returned. ***Customers are always advised to request samples before comitting to a food product purchase.
Return Period: All customers have 30 days from recieving the product to bring up any dispute and request a return authorization.
Return fees: If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15% restocking fee. If an item is being returned due to an Ecuadorian Rainforest error, the customer need only return the product for a full refund or an exchange without penalty.
All returns must be pre-authorized. Any return that arrives to Ecuadorian Rainforest, LLC without pre-written authorization will be considered an abandonded order and no refund will be issued.
25 Main Street, Building #6
Belleville, NJ 07109 (973) 759-2002 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/12/2012||Problems with Product/Service|