BBB Business Review

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BBB Accredited Business since

Ecuadorian Rainforest, LLC

Phone: (973) 759-2002 Fax: (973) 759-3002 25 Main Street, Building #6, Belleville, NJ 07109

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ecuadorian Rainforest, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ecuadorian Rainforest, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ecuadorian Rainforest, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 2004 Business started: 01/01/1997 in NJ Business started locally: 01/01/1997 Business incorporated 01/01/1997 in NJ
Type of Entity


Business Management
Ms. Marlene Siegel, CEO Mr. Steve Siegel, Vice-President
Contact Information
Principal: Ms. Marlene Siegel, CEO
Customer Contact: Mr. Steve Siegel, Vice-President
Business Category

Fruits & Vegetables - Wholesale Food Manufacturers, Wholesalers, Distributors Herbs

Products & Services

Ecuadorian Rainforest, LLC sells the following brand(s): Ecuadorian Rainforest

Ecuadorian Rainforest, LLC offers the following product(s): Wholesale powdered fruit, herb, spice, marine and vegetable raw materials

Method(s) of Payment
All major credit cards (fees may apply), paypal, wire transfer.
Refund and Exchange Policy
Due to the nature of natural products, items may not be elgible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and business cannot resell. Only unopened items can be returned. ***Customers are always advised to request samples before comitting to a food product purchase.

Return Period: All customers have 30 days from recieving the product to bring up any dispute and request a return authorization.

Return fees: If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15% restocking fee. If an item is being returned due to an Ecuadorian Rainforest error, the customer need only return the product for a full refund or an exchange without penalty.

All returns must be pre-authorized. Any return that arrives to Ecuadorian Rainforest, LLC without pre-written authorization will be considered an abandonded order and no refund will be issued.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.