BBB Accredited Business since
Phone: (856) 875-6233 Fax: (856) 875-4415 3597 S Black Horse Pike, Williamstown, NJ 08094
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A BBB Accredited Business since
BBB has determined that K & J Fencing Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for K & J Fencing Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH01296900.
Type of Entity
Business ManagementMs. Jennifer McConnell, President Mr. Keith McConnell
3597 S Black Horse Pike
Williamstown, NJ 08094 (856) 875-6233 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|11/23/2015||Problems with Product/Service | Complaint Details Unavailable|
|10/16/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I signed a contract on 6/17/14 with K & J Fencing to have them finish the rest of my fence they had completed in 2012. On the contract it states "The Company agrees to provide service without charge for one year from the date of installation." The first time they completed my fence in 2012 I had no problem with scheduling and having my fence adjusted. I have been contacting K & J Fencing this time since April 6, 2015. I called them early in the season to schedule the fence adjustment before the season would become busy. Since that date I have placed 6 phone calls and 2 emails to the company in an attempt to schedule an appointment for my fence to be adjusted. Each time I called I was told that someone would be there during the week, but that they couldn't tell me a specific time or day. No one ever called me back or came to my house for the adjustment. After waiting over three months for someone to contact me or show up to do the adjustment I now must file a formal complaint to receive the service that I was promised in my contract. It also states on the contract that "The Company has told me I will receive a manufacturer's product warranty specific to the products the Company installed for me, and I will receive this warranty after the job is completed and if there are no overdue payments." To date, I have never received a warranty specific to my fence that was installed. I would also like that information mailed to my residence.
Desired Settlement: I want K & J to fulfill their obligation of my contract, which is to provide an adjustment to the fence so that there are not gaps between the slots. I want to be contacted in a timely manner to have this completed as soon as possible. I also want the copy of my warranty specific to my fence mailed to my residence.
We received this bbb complaint on July 7, 2015, which on July 10th 2015 we went right out there and completed the service issue. Please close this complaint out Thank you
Here is the response to this complaint again. Customer is stated that she doesn't agree with the work that was completed on July 10, 2015, however her neighbor landscape company ****** ************ **** service, ********* there just called asking to come in our shop to pick up material for their customer neighbor that is complaining they caused damaged to their fence. She also stated to me that our customer ***** was happy with the work on july 10 and that we fixed the slats that were damaged for no cost, however ***** is now contacting ****** ************ **** service to replace the area that has gap and needs new slats. This complaint should now be closed due to the fact that it is no longer our service requirement if shes blaming a lawn service from next door house to complete this. The lawn service will come to our shop for the material.
Problems with Product/Service
Read Complaint Details
Complaint: K & J built a fence for my wife and I back in April of 2013. Their plans called for the fence to enclose my backyard. I spefcially told the owner, ***** *********, that I wanted to keep the fence back from the next property lot to avoid any issues with my neighbors. His crew built the fence on April 24, 2013 and the one side of fence ran crooked. My neighbor bought the lot next to my house and hired a contractor to build him a fence. The fence compnay's survey indicated that my fence encrouched upon his property by five feet. I contacted K & J about this problem and received a call back from Mr. *********. I told him the situation. His reply was that that he knew my neighbor's fence company and would punch him in his ******* face the next time he saw him. I supplied Mr. ********* with both my property survey, his plans for my fence and my neighbor's property survey and plans for his fence. I have since tried to contact Mr. ********* about fixing the fence several times but have heard nothing in response.
Desired Settlement: $720 refund. This is the amount of money it will cost to remedy my fence. I can provide an estimate if necessary.
Business Response: We walked the job with the costumer in the am of the installation and at that time the costumer did not have the survey and we installed the fence as per costumers request. We are willing to move fence, but there will be a charge of $200
I just read his response to our response. That is not true. We installed him April 24, 2013, if this was an issue and not on his property that why wait over a year to contact us and he signed off on the quality control sheet and paid in full after the installation. We were never given a survey and installed fence per customer. Please update this
|11/24/2014||Problems with Product/Service | Complaint Details Unavailable|
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Complaint: K& J Fencing installed my white gothic fence on June 19, 2014. The total price was $4,047. After the fence was installed, my family and I noticed that there was at least an 8 to 10 inch space between the ground and the bottom part of the fence. My parents, ***** & ****, went down to the business, but the business was opened and no one was there. They went down a few days later and spoke to *****, who worked in the office, and showed her photos of the problems. She assured my father that she would show these pictures to her boss.. My father finally called K & J and spoke to *****. He said that he saw the pictures and didn't think the problems were that big of a deal. My father asked him to come down and look at the fence for himself, but he never did. When it became obvious that K & J had no intention of coming down, I started to call the business. I called several times: September 29th: I spoke to *****. She told me that she would informed ***** of our situation. October 1st: I spoke to ****. He told me we would be put on the service list and the first time the company was in the South Philadelphia area. October 2nd: I spoke to ***** she to see if I could get a more specific date.. She told me that she would put us on the service list. October 9th: I called ***** to get an up date. She told me that she thought the men had come to my house on October 7th. I told her no one had come to my house. Since, I was unable to get anywhere with telephone calls, I wrote a letter to ***** dated October 23, 2014 with a 10 day reply. To date, I have had no reply to my letter. On November 2, 2014: a found a section of my fence in my alley way! I telephoned K & J on Sunday, November 2, 2014 and left a message on their answering machine regarding the NEW problem with our brand new fence!
Desired Settlement: I want the problems that I have with my fence to be fixed.
We just received this complaint today and they are on the service schedule for tomorrow, Friday 11/7 for their service issues to be completed. Please follow up with customer and close this complaint out Thank you
I just sent respond for this complaint, but I wanted to add that after the installation was completed, the customers walked the job with the crew chief and was happy with everything. They signed the quality control sheet stated that and also paid the final payment. We will be there tom, Friday 11/7 to complete service Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Problems with Product/Service
Read Complaint Details
Complaint: I hired K and J Fencing Inc. to install a 5 foot chain link fence on 3 side of my property. They were paid in FULL October, 2013! They could only install 2 sections at that time. At my request. I am now requesting them to continue on 1 side they previously installed. I have been told they will do it, over and over, to date Aug, 30, 2014, they have done NOTHING!! Of course they have not returned any of the monies I over paid them.
Desired Settlement: Have the little work finished on the side they did. Refund for balance over paid to them.
We completed her service issues as requested and file is closed out.
In response to your letter regarding complaint id ********. On August 14, 2014 **** went there and installed barbed wire per customer request and as of that date the contract was completed and file was closed out.