BBB Accredited Business since
Phone: (732) 775-3737 Fax: (732) 776-9389 108 Drummond Ave, Neptune, NJ 07753
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers sales and installation of all types of fences and fence-related products. This company also sells and installs dog kennels, flagpoles and electric gates. This company also carries a full line of fence parts and flags and flagpoles.
Request a Quote
A BBB Accredited Business since
BBB has determined that Fences By Dente Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fences By Dente Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH00629700.
Type of Entity
Business ManagementMr. Eugene Dente Jr., President Ms. Cecelia Denoia
Fence Contractors All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Fences By Dente Inc. sells the following brand(s): Dynasty, Eastern Cedar, Eastern Illusions, On-Guard, SWP Cedar
Fences By Dente Inc. offers the following product(s): Aluminum Fence, Chain Link Fence, Dog Kennels, Electric Gates, Flagpoles, Flags, PVC Fence, Wood Fence (Spruce & Cedar)
Method(s) of PaymentCash, Check, Amex, Debit, Discover, MasterCard, Visa. This company also offers financing for customers who would like to finance their fence installation.
Refund and Exchange PolicyRefund with receipt. 25% restocking fee on most material.
108 Drummond Ave
Neptune, NJ 07753 (732) 775-3737 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/21/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Fences by Dente to repair an issue I had with my gate closing properly. After several attempts to resolve the issue I received a call informing me a representive would come to my home to fix the fence. The gentleman arrived and started the repair, unfortunately, he stated to me that I would likely need a new gate because when he was making an adjustment the fence cracked. I told him no worries please inform the office and I would follow-up also. After making several calls to Dente, I received an email with a bill stating I would be chared approximately $700.00 because due to "Hurrican Sandy" such claims were not Dente's responsibility. I politely submitted an additional email explaining that the damage was "NOT" a result of "Hurricane Sandy" but was a honest mistake/mishap by the employee. I then recieved a follow-up email stating that the employee did not agree that he had damaged the fence although he stated to me what he had done, and the fact is that the fence was not broken before he had arrived. The employee had admitted to me his guilt and said he would speak with his employer prior to leaving my residence. Please help, regarding this matter. Thanks
Desired Settlement: I would like my fence fixed.
In May 2012 we installed a 6ft high solid white PVC fence for this customer which included a 10ft wide double gate. Going against our advice, we installed the gate to meet his spacing requirements and customized the gate to follow the grade of the driveway. In August, this customer contacted our office stating that his gate was sagging and that he was having trouble closing the gate. We sent our foreman to the property, who promptly noticed the crack in the gate right above the top hinge. The hairline crack was already present and got worse as he tried fixing it. At no time did our installer say that he caused the damage to the gate. He did inform the customer that his gate will need to be replaced due to the crack which could not be fixed. The location of the crack is not a product defect and is not covered by the Manufacturer’s Product Warranty. We informed the customer that we have no way of knowing what caused the damage and that yes, it could have been due to the effects of Hurricane Sandy or by personal error. We also informed the customer that we would waive any labor fees associated with replacing the gate. We are only charging for a new custom gate leaf to fit the gate opening and the cost of the Solar Cap that was replaced outside of the warranty. The Customer fails to mention in his complaint that we have gone back to his property and made adjustments to his gate for no charge on previous occasions. We have attached both our estimate and emailed correspondences for your review. We responded to the customer about the gate issue and have offered a solution to fix the gate. Thank you******
I was unaware that the email I submitted on 23Sep14 was not received until calling the office today, sorry. I wanted to follow-up and was told that I should contact you via email regarding this matter. I do not wish to close this matter. I am greatly troubled that Fences by Dente has created this situation and prolonged correcting their mistake.
It is very troublesome to have a company you trust come onto your property, break something, admit they broke something, then lie. The proprietor did not even have the decency to come and evaluate the fence although I suggested that if he saw the fence he would likely have a different outlook. The gate is in good condition and has not suffered any aggressive storms, nor has the gate been hit by a vehicle.
I thought this incident was an innocent mistake, but it seems that the Foreman has told the owner a lie. I am not sure if the company policy is to hold the employees liable for damages as this is the only way I can understand why the Foreman would lie. Please help, I am thanking you in advance for your time and assistance.
Dear Ms. *******,