This business is not BBB accredited.
Anthony & Sons Fence & Decks, Inc.
Phone: (856) 464-2500 Fax: (856) 415-1160 1561 Tanyard Road, Sewell, NJ 08080
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Anthony & Sons Fence & Decks, Inc. include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Anthony & Sons Fence & Decks, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH00018400.
Type of Entity
Business ManagementMr. Anthony Terreri, President Ms. Karen Bockner, Secretary
Fence Contractors Patio & Deck Builders Railings
THIS LOCATION IS NOT BBB ACCREDITED
1561 Tanyard Road
Sewell, NJ 08080 (856) 464-2500 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I signed a contract on 6/23/15 to purchase a fence with Anthony and Sons Fence and Decks, Inc. I put a $3000 deposit on this fence on that date. After many phone calls to the sales rep, the owner, and the installer, the fence was installed on September 29 and 30. The Fence is short in the front of the house. The installer said that he would be back on Monday or Tuesday October 5th or 6th, 2015 with the pieces to finish the job. He never showed. I called him and he said he would be back on Saturday October 10th, 2015...he never showed. On October 25, 2015 I called the installer again. The installer had to call me back since we were cut off. I don't know if his cell phone needed to be charged but we were cut off again. Before we were cut off, he said he would be out on Tuesday, October 26, 2015. The installer never showed. I called again today October 27, 2015. I told him that I took the day off on Tuesday and that he is costing me money. I made it clear that he has not made any of the dates mentioned above and that I am tired of waiting for the fence to be completed. It was at this point, **** the installer said, you don't understand the situation and this is Anthony & Sons Fence and Decks, Inc. problem. 1. The company selling and measuring the fence should have measured correctly. 2. When I ordered the fence, I expected the fence within six weeks. This did not happen partially because of a permit that the salesman did not file and he had the map of the property on 6/23/15. 3. I filed the permit with the Township on September 1 and received on September 4, 2015. 4. Many phone calls later to the owner, the salesman, and the installer to get the fence installed. 5. Now I am waiting for the extra pieces to finish the fence, which I am expected to pay for and pay for the additional time to install. Anthony & Sons Fence and Decks, Inc. has been paid in full since the pieces ordered on the contract were instal
Desired Settlement: The installer is to call me and set up a time when I am home. Since I have already lost time and money waiting for the installer on empty promises, there should be no charge for the extra pieces or labor. I need one Cape Cod piece and two post. The installer said he could pick up these pieces for half off. The installer would have to remove one metal post by the driveway, and Install two half pieces of the Cape Cod on both sides (right and left side) of the fence in the front and install the two post. This would finish the job!
Problems with Product/Service
Read Complaint Details
Complaint: They installed a fence for us in July 2013 which was never installed correctly and has not worked properly, warped, etc. ever since. I've been asking them to come fix it and sending pictures/descriptions ever since and they just keep putting me off. here are most recent: Sep 24 to ANTFENCE2 This is now an issue for the Better Business Bureau On Sep 24, 2014 7:30 AM, ***************** wrote: as soon as hang we get cought up on our work load a little better please hang in there In a message dated 9/23/2014 9:46:15 P.M. Eastern Daylight Time, ********** writes: On Sep 18, 2014 1:16 PM, ********** wrote: When???? On Thu, Sep 11, 2014 at 7:40 AM, ***************** wrote: we are going to come out one more time with new hinges and caps and fix it up In a message dated 9/11/2014 7:25:15 A.M. Eastern Daylight Time, ********** writes: Well , since you're not coming to fix/replace any of the issues, it's way passed time that you honor the warranty and refund our money so we can have someone else do it. On Sep 11, 2014 7:13
Desired Settlement: I would like the fence to be installed properly and fixed, which would mean starting from scratch in many parts because they tried to fix it so many times that it is beyond repair. OR, if they are unwilling to do this as they have demonstrated, I would like a refund of the money so we can pay someone else to redo the fence. I have MANY more emails documenting their blatant disregard for our contract, but they would not fit in the above field. View Payment details to Fencing Anthony and Sons - on 11/04/2013 for $1,189.00 View Payment details to Fencing Anthony and Sons - on 06/13/2013 for $900.00