This Business is not BBB accredited
Tortoise and Blonde
Phone: (877) 553-3317 17 Grand Avenue, Englewood, NJ 07631
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This company offers online seller of prescription eye ware.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Tortoise and Blonde include:
- Length of time business has been operating
- Failure to respond to 1 complaint filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. Steven Weisfeld, Physician
Eyeglass Suppliers Sunglasses
THIS LOCATION IS NOT BBB ACCREDITED
17 Grand Avenue
Englewood, NJ 07631 (877) 553-3317 Directions
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|Customer Review Experience||Value|
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: I PLACED AN ORDER SOMETIME AGO FOR IN HOME TRIAL. I NEVER RECEIVED THE ORDER. I CONTACTED THE COMPANY WHEN THE ORDER NEVER CAME AND WAS TOLD IT WAS CANCELLED BECAUSE OF MY DEBIT CARD. I NEVER THOUGHT ANOTHER THING ABOUT IT SINCE I NEVER RECEIVED THE ORDER. WENT ON ABOUT MY BUSINESS AND PURCHASED MY FRAMES, 1 PAIR, FROM ANOTHER COMPANY. I USED THE IN HOME TRIAL OPTION WITH THE OTHER COMPANY , RETURNED THE ITEMS. DONE. SO I HAVE BEEN BUSY, NEVER THOUGHT ANYTHING ABOUT IT. UNTIL NOW. TORTOISE AND BLONDE CALLED MY HOME WHILE I WAS AWAY AND SPOKE TO MY HUSBAND. MY SPOUSE DID NOT KNOW THE DETAILS OF THE HISTORY WITH THIS COMPANY. I GOT AN EMAIL FROM TORTOISE AND BLONDE NOW, A VERY RUDE EMAIL, TELLING ME THEY ARE GOING TO CHARGE ME $87 PER PAIR OF FRAMES....WHICH I NEVER EVEN RECEIVED. I HAVE SENT THEM AN EMAIL BUT I REALLY WONDER ABOUT THEIR PRACTICES. I AM GOING TO TRY TO SEND YOU A COPY OF MY ACCOUNT FROM TORTOISE AND BLONDE WHERE YOU CAN SEE THE ORDER WAS CANCELLED. Rivington in Fade to Brown Array Array 1 Delancey in Matte Rosewood Array Array 1 Laurel in Black & Blue Array Array 1 Francesca in Horn/Tortoise Array Array 1 Lafayette in Fade to Brown Array Array 1 12/05/2013 16:12:31 12/05/2013 14:19:16 - ****** *** - success 12/05/2013 11:14:38 - Canceled IF THIS WENT THROUGH CORRECTLY YOU WILL SEE IT WAS CANCELED ON 12/05/13 WHICH MUST BE WHY I NEVER RECEIVED THEM
Desired Settlement: I WANT THIS COMPANY TO STOP THIS PROCESS. I DO NOT WANT TO BE CHARGED FOR MERCHANDISE I NEVER RECEIVED. I WANT A LETTER FROM THEM STATING THIS FOR MY RECORDS TO THAT I CAN PROTECT MYSELF IN CASE THEY TRY TO HARASS ME IN THE FUTURE. THAT IS ALL. I WILL NOT PAY FOR MERCHANDISE I NEVER RECEIVED. I DONJ'T KNOW WHAT THEY HAVE DONE BUT I CERTAINLY HAVE NOT RECEIVED THEIR MERCHANDISE.