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Consumer Complaints

BBB Accredited Business since 6/22/2010

Samsung Electronics America Inc.

(800) 726-7864

Customer Complaints Summary

3063 complaints closed with BBB in last 3 years | 1446 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 74
Billing/Collection Issues 6
Delivery Issues 36
Guarantee/Warranty Issues 336
Problems with Product/Service 2611
Total Closed Complaints 3063


Industry Comparison | Chart

Electronic Equipment & Supplies - Wholesale & Manufacturers, Photographic Equipment & Supplies - Wholesale & Manufacturing, Television Sys & Equipment - Closed Circuit, Auto Dealers - New Cars, Electronic Equipment & Supplies - Dealers, Shavers - Electric, Television & Radio Parts - Retail, Computers Hardware, Software & Services, Electronic Equipment & Suppliers - Service & Repair, Fulfillment Services

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.