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          Find a Location

          Spirit Halloween has 44 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSpirit Halloween

            Masquerade Costumes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6826 Black Horse Pike Ste 205

            Egg Hbr Twp, NJ 08234-4132

            Visit Website

            Customer Reviews

            1.12/5

            Average of 95 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            285 complaints closed in last 3 years

            135 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Spirit Halloween has 44 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6826 Black Horse Pike Ste 205, Egg Hbr Twp, NJ 08234-4132
              BBB File Opened:
              10/10/2006
              Years in Business:
              39
              Business Started:
              1/1/1985
              Business Incorporated:
              7/26/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • Spirit Halloween Superstores
              • Spirit Halloween.com
              Additional Contact Information

              Phone Numbers

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              Customer Complaints

              286 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On 11/1/2023, I ordered a costume for $46.01 with order #*********. It never shipped. I called Spirit Halloween on 11/14/2023 to request a refund. Only part of my refund was completed; I received $3.02 for taxes and $6.99 for shipping, but the remaining $36.00 was never refunded to my credit card. I emailed Spirit on 12/13/2023 to ask when I would receive the remainder of my refund, and the representative ************** instructed me to call after 21 business days. I called Spirit on 12/21/2023, and the representative *** said I could provide my credit card number for the refund or receive the refund by check. I said to send it by check and asked when it would arrive. The representative said January 2024. It is now February 11, 2024 and I have not received the refund of $36.00. Spirit Halloween didn't send my costume in the first place, and now they will not even complete the refund.
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              Read 285 More Complaints

              Customer Reviews

              95 Customer Reviews

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              Most Recent Customer Review

              Jennifer E

              03/08/2024

              They are nothing but a scam and a joke. I bought three costumes from them they were over a week late coming in so I refuse to order. They received the order and confirmed that they received it and refused to give me my refund by giving me a constant runaround about which department's job it was to do that and that nobody had processed it yet that's been since October the 31st of 2023 it is now March the 8th of 2014.

              Spirit Halloween Response

              03/09/2024

              Good afternoon ********. We're sorry to hear you did not receive the refund for this returned order. Upon review, we do see an electronic refund attempt entered 11/4/23 that was not received, and a manual refund was entered with the ****************** for resolution on 12/13/23. System records show this refund was completed by the ****************** on 1/15/24, and would have posted to the account within a few business days. Thank you.
              Read 94 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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