BBB Accredited Business sinceAdditional Locations
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Fragrance items for men and women
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A BBB Accredited Business since
BBB has determined that 99perfume.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 99perfume.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementNick Kakar
Cosmetics & Perfumes - Retail Cosmetics, Beauty Supplies, and Perfume Stores (NAICS: 446120)
Products & Services
99perfume.com sells the following brand(s): Givenchy, Gucci, Armani, Calvin Klein, Christian Dior, Vera Wang, Halston, Giorgio Beverly Hills, Elizabeth Arden, Bijan, Boucheron, Houbigant,
99perfume.com offers the following product(s): Dune Perfume Dolce Vita Perfume, Armani Mania Cologne, Ck One Perfume, Vera Wang Perfume, Halston Z14 Cologne, Red Door Perfume, Bijan Cologne, Boucheron Perfume, Quelques Fleurs Perfume
Method(s) of PaymentAmerican Express, Visa, Mastercard, Discover, PayPal and money order/cashier check
Refund and Exchange PolicyGeneral Return Policy: any claims for damaged
items or discrepancies (for example: missing items in the order) must
be submitted to the Customer Service Department within 14 days after
delivery. Also, the business will accept returns of any unused and unopened
items (excluding fashion accessories, skin care and makeup products)
for exchange or refund of the purchase price.
Alternate Business Names99Perfume / EPI Enterprises, LLC
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BBB Complaint Process
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Additional Phone Numbers
- (877) 997-3738(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: in early August I purchased a solid perfume: "1000 Jean Patou" that completely lost its scent in less than two months. I only realized this last week when I went to use the perfume. I contacted 99Perfume to request a full refund. ******, the owner who would not share her last name, refused my request because it fell outside their two. week exchange period. because I was shipped an inferior or damaged product, I want a full refund.
Desired Settlement: refund of $88.16.
It was nice to speak to you. This issue is pertaining to a customer who was not happy with the fragrance ordered on Aug 2nd, 2013 and called us 2 months after the delivery date of the order on Oct 7th, 2013 to complain about the fragrance. The customer did not want to send the merchandise back even if we sent a return label out to the customer and filed for a chargeback 10 days later with ******** *******. Our returns policy is a full refund upon the return of the merchandise within 14 days of the delivery of the merchandise. In this case it was over 60 days after the delivery of the order to which the customer received the refund through the credit card company. We still have not received the fragrance back which was sold for $75.20+ shipping to the customer.
If any concerns, please feel free to reach me.
At this point the order is 8 months old and probably severely used as we cannot do anything with it. All orders have to be in their original packaging and not used at all. If the customer can send us a picture to prove this, we would be happy to take this item back even if its 8 months old. What we are confused at is that the customer has already filed for a chargeback with **** and has most likely received the funds from the credit card company? They cannot receive double refunds.
Please let me know.