BBB Business Review
BBB Accredited Business since
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This company provides retail stores, women dresses and bridal growns.
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A BBB Accredited Business since
BBB has determined that Group USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Group USA, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Gregory Gatton, Director of Marketing
Clothing - Retail
Refund and Exchange PolicyReturn and Exchange Policy for Online Purchases
Business requests that you carefully select your online purchases: All sales are final on their bridal and evening dresses.No refunds or returns are accepted. They will allow an exchange for size as a one-time courtesy if stock is available.Merchandise must have the original price and vendor tags, and must be in new condition to be eligible for an exchange.Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.After 14 days, all sales are final.If you have any questions or concerns regarding your online purchase, contact a customer service representative at 1-877-867-7600 between 9:00 a.m. and 6:00 p.m. EST, Monday through Friday.
Return and Exchange Policy for In-Store Purchases Returns or exchanges must be made within 30 days of purchases.All sales are final after 30 days.Sales receipts must accompany all returns and exchanges.All manufacturers size, style, and label tags, as well as price ticket, must be attached to merchandise upon return or exchange.All merchandise must be returned or exchanged in original condition.Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.Refunds will be issued in the method of original payment (except cash).All formalwear and bridal is final sale.