Text Sizesmall medium large

BBB Accredited Business since

Verizon Wireless

Find a Location

Phone: (800) 922-0204 1 Verizon Way, Basking Ridge, NJ 07920 http://www.verizonwireless.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verizon Wireless meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

This company agrees to settle disputes arising out of or relating to the customer agreement through mediation and/or arbitration with the BBB, the American Arbitration Association or, if your local small claims court offers arbitration, by that process. For more detailed information please refer to your customer agreement.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verizon Wireless include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34210 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

34210 complaints closed with BBB in last 3 years | 11669 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 317
Billing/Collection Issues 1096
Delivery Issues 48
Guarantee/Warranty Issues 26
Problems with Product/Service 32723
Total Closed Complaints 34210

Customer Reviews Summary Read customer reviews

63 Customer Reviews on Verizon Wireless
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 61
Total Customer Reviews 63

Additional Information

BBB file opened: August 16, 1994 Business started: 01/01/1984 in DE Business incorporated 01/01/1984 in DE
Type of Entity


Business Management
Executive Relations
Contact Information
Customer Contact: Executive Relations
Business Category

Cellular Telephone Service & Supplies Telephone Equipment & Systems Service & Repair


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.