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This Business is not BBB accredited

American Standard Brands

Additional Locations

Phone: (732) 980-3000 View Additional Phone Numbers 1 Centennial Ave, Piscataway, NJ 08854 http://www.americanstandard.com

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Description

This company offers building material for bathrooms, light fixtures, tub & showers and kitchens.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Standard Brands include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 16 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 16

Additional Information

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BBB file opened: April 03, 1989 Business started: 01/01/1875 in PA Business incorporated: 07/19/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Jay Gould, CEO Mr. Chris Hopwo, C.S. Technical Manager
Contact Information
Principal: Mr. Jay Gould, CEO
Customer Contact: Mr. Chris Hopwo, C.S. Technical Manager
Business Category

Building Materials Plumbing Fixtures, Parts, Supplies - Retail Bathroom Accessories


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Centennial Ave

    Piscataway, NJ 08854 (732) 980-3000 (419) 521-3310

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 6820

    Piscataway, NJ 08855

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Types of Complaints Handled by BBB

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Additional Phone Numbers

  • (419) 521-3310(Phone)
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Complaint Detail(s)

7/21/2014 Advertising/Sales Issues
1/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a plumber who installed 2 Champion 4 toilets in a house and had a catastrophic failure of one. This failure resulted in flooding of a room beneath the failed toilet. Here is the sequence of events as they happened up to the failure. The toilet was installed approx 2 weeks ago using the plastic tooling provided with the Champion 4. When installing the tank I attempted to tighten the tank until it had "China to China contact" per American Standard's instruction manual but I was uncomfortable with the amount of force I felt was being applied and stopped tightening before this was achieved. Consequently the tank had a leak in the seal between the tank and bowl. I assumed this leak was caused by a misalignment or perhaps a pinch in the seal. I removed and re-installed the tank and gasket two more times attempting to get "china to china contact" and prevent the leak and again failing. About 15 minutes after the final re-installation of the tank it ruptured and dumped the full tank of water all over a newly re-modeled bathroom and the room beneath. Luckily I was able to get to the supply and shut it off. I have photos of the toilet in the bath, the tank rupture, and proof that neither side was over-tightened as neither ever reached American Standards own spec'd level of tightness. After taking pictures and uninstalling the toilet I noticed that there is a large "?" written on the back of the bowl where it faces the wall. It appears to be under the glazing so I don't know what that means other than presumably it was written by an America Standard employee. I do feel obligated to note that I have had to return 2 American Standard toilets for clear manufacturing defects and have inspected several others in the warehouse that were either poorly cast or damaged then clearly repaired before being glazed. I am in the process of procuring estimates to repair the water damage and drywall in the kitchen/dining room area below the bathroom.

Desired Settlement: I would like American Standard to assume responsibility for a faulty product and refund my purchase price plus damages incurred to repair the room below the bathroom.

Business Response: I apologize that the customer has had issues with their American Standard product,  all product damage claims must be made through the Home Owners Insurance company.  Their insurance company will then get in contact with American Standard.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/26/2013 Problems with Product/Service
9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought Am. Std. Toilet assy. on 12/04/2012. The glazing is defective. I cannot get past the "telephone call screeners" whose job, it appears, is to fend off customer complaints with statements similar to " this is normal".

Desired Settlement: I would like a local rep. to come and inspect the toiler bowl, with an eye to replacing the defective one they sent me

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/2/2013 Problems with Product/Service | Complaint Details Unavailable
4/11/2013 Problems with Product/Service | Complaint Details Unavailable
12/7/2012 Problems with Product/Service
10/23/2012 Problems with Product/Service
8/16/2012 Advertising/Sales Issues
8/7/2012 Guarantee/Warranty Issues
4/9/2012 Problems with Product/Service
4/9/2012 Problems with Product/Service
1/16/2012 Problems with Product/Service
11/7/2011 Problems with Product/Service
9/16/2011 Problems with Product/Service
8/29/2011 Problems with Product/Service
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